Wix reviews

Don't Trust Wix

Don’t believe anything Wix says. Their word is no good. I started working on my e-commerce site in January 2019. After hours and hours of my own work I published it on November 2.
All this time they said my renewal in January 2020 would be $420 for my VIP Premium Plan, that included unlimited everything. At the end of November 2019 they sent me an email saying that my renewal would be automatically charged to my credit card up to 2 weeks before plan expiration and that it would be $588. I don’t work with people who have total disregard for a contract, whether written or verbal. I canceled the plan and have no website, now. Proceed at your own risk , especially in a time when a man's word means nothing.

Biggest Pro: Self Building
Biggest Con: Trust

My Experience with Wix

Introduction
I met with a few business associate in the middle of a three days conference, to discuss business opportunities and at the end we all agree to quickly set up a company in order to take advantage of an opportunity that was discussed at the conference. My role in all of this was to quickly put together a website. I had always known about WIX and the short time I had to put the website together meant that WIX was the 1st choice

Support -

Availability:
WIX support team has been generally available in receiving, acknowledging and fixing issues with the website. I sincerely cannot think on a single instance when my complains were not acknowledge (even though it could take a while longer before the issues are resolved)

Speed of resolving issues:
It’s been over two years now and I have had many issues with the website, some entirely my fault and negligence while others was either their fault or a hybrid. Most of these issues were successfully resolved within an hour or two of my lodging complains while a few has dragged into longer hours and a day on a particular instance.

Talking point:
There was a particular ugly experience I had with the platform and it has changed my overall view and disposition towards the platform. My subscription had expired and I managed to put money together for the renewal after a few days by my calculation but was told that my entire details have been wiped off their platform!!!

Professionalism:
The WIX team has been extremely professional in their conducts especially in responding to my support request

Biggest Pro: Speed and easy to deploy, quality of their designs
Biggest Con: They have lots of hidden charges and deliberately make it difficult to migrate away from the platform