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My WhoGoHost Experience
I met the whogohost marketing team in 2015 and after about 20 mins of pitching their services to me, and satisfactorily responding to my queries, I assured them that I was going to move one of my business accounts to their platform. I fulfilled that promise in 2016/17 When I ported one of my startup business website on their platform.
- Availability: the team is usually available as I have not yet had any experience of not been able to reach them both on phone and email
- Resolution speed: most of the issues I ever raised support ticket for were resolved within 90mins at most. On one occasion, when my account was suspended because my hosting expired before I had the chance to pay for renewal. The account was promptly restored as soon as I paid for the renewal, even before I could send evidence of payment to the support team.
An exception - When my account was hacked and used for spamming, whogohost suspended my account and it took them 3 days to resolve the issue. This was very frustrating and I had to call them out on social media before it was promptly resolved.
- Professionalism: the staff are friendly and well professional. In the 3 days I waited for my hosting to be restored, I called them on numerous times, occasionally using unpredictable words but they were calm and kept assuring me that it was going to be resolved soon.
Biggest Pro: Availability
Biggest Con: Communication: technical issues should always be reported to customers even before they ask questions