On average, Webhost4life is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||80|
|# that Recommend||8
|% that Recommend||10%
|Overall RatingFootnote 2||19.1%
|Review QualityFootnote 2 Footnote *||100%
If this host does not meet your expectations, please browse our search section to find one that does.
Anyone who comes across these reviews and then contracts Webhost For Death, or does not immediately change provider, is a fool. My experience is that they were as bad as described, and even worse. They migrated our site onto another platform, it turned into a disaster, the site was down for a month, they gave misleading and insulting information through the help desk services, they captured my credit card and deducted money, and there was nothing that we could do about it.
This all coincided with the birth of my son.
I still hate them (yes, that is not too strong a word).
I have found Media Temple to be excellent.
Previous reviews by Nicholas Houston
The information below is no longer valid because the user has posted a follow-up review above.
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They crashed our site in September 2010 when the ownership of the company changed and technical changes were made to their hosting arrangement. It became a nightmare to get a response from them to find out what had happened and to get the site back on line. Kafkaesque is an accurate description. Nothing was resolved in the end, I was sent round and round in circles for weeks trusting in their support systems. This coincided with the birth of my son. I have never forgiven them for putting me through this stress at that time, and every so often, when reminded by another poor review, get on line to vent my spleen at this company and to warn other people away from them. Be scared, be very scared, and be most scared of their support systems.
Used to be good; now its as bad as it can get
There is a special reason for me giving a big ZERO for all options; the server is sure to get hacked and malicious code introduced into your web pages. The server itself has terrible flaws and god save you if you end up putting your sensitive information here.
Me and half a dozen people I know had hosted here but today I managed to have each person have their account canceled with webhost4life. The response to the cancellation to is so COLD .... I would certainly not expect any better customer service from the folks who are managing/supporting webhost4life now.
Biggest Pro: CHEAP
Biggest Con: CHEAP and you are sure to get hacked
It's Not Web Hosting If It's Not Online!
We've had webhost4life since before I was hired. It's a shared Windows platform (wouldn't have been my choice, but I wasn't around then). My boss was happy to pay their expensive fee for our small company site. We don't even do e-commerce - it's a static site that just presents information and blank forms to our patients (we work in health care).
Our business card information changed, we were on a 3 year billing cycle, and we forgot to update the card. They didn't contact us at all (no phone, no email, nothing) when the billing cycle was up in January 2015 - they simply deleted our site, our emails, and all our data. We had to pay a $50 fee to have everything restored.
The site was up for two or three days before going offline again. We called webhost4life and found out that there was a problem with their Windows IIS platform and they were fixing it, and they promised it would be fixed the same day. It is now one month later and the site is still offline. We still don't get any communication from them. The ticket was closed the same day it was opened, and our site was still down. I just got off the phone with tech support, and the most likely problem was a simple configuration setting in our account that we have no control over. It's been escalated and is supposed to be fixed finally for real this time.
uptime & reliability 0.0
It's not web hosting if the webpage isn't being hosted! 3 months offline that we have to pay for in addition to restoration fees? Not cool.
server speed/connection 6.0
It's okay when it works. I've seen better, I've seen worse.
Tech support 7.5
They answer the phone, they talk intelligently, they make promises... But they're missing that last little bit that would make the difference between hosting and not hosting.
Customer Service 7.0
Hold times aren't bad, tickets are at least looked at, the reps are sometimes rude/sarcastic, and things don't always get done the way they should.
Price value for money 0.0
We're paying for a service. We're paying extra for the service to be fixed and restored. And we're not receiving said service. I value that at a solid zero.
Overall, extremely unacceptable uptime/reliability. You do not get what you pay for. I give a 0.9 instead of a flat 0 because they do offer other hosting options that we haven't tried. Maybe one of those is less unreliable, but we're not going to try to figure that out. I've read really good things about WebHostingHub...
Biggest Con: They're a web hosting service that doesn't actually host
Avoid like the plague
We had this service for 6 years on 8 client websites. Service got really bad, our websites were constantly down then suddenly everything was hacked. Customer was unresponsive. 4 years later they still try to bill our expired credit cards then send me past due notices. Finally had to block all emails from their service.
Biggest Pro: The day we moved to another host
Biggest Con: Getting hacked due to their server settings.
Avoid like the plague
webhost4life are quite simply terrible. After moving hosting away from them I've got a faster and more reliable service. With webhost4life my site was down a lot of the time too and required contacting support to get the site back. Any support issues would take 2-3 weeks of canned responses that missed the core of the issue, which builds up to get very frustrating. I sacked them off and I'd advise people to go elsewhere for hosting.
The worst part was that after cancelling my account I discovered that I was still being billed for the domain 4 years later. It was a terrible experience consisting of a complaint to ICANN and of getting a refund via my credit card company. The canned responses were highly irritating especially when being told to log into an non-existent account. AVOID AVOID AVOID.!
Biggest Pro: host can stay up for a couple of weeks at a time
Biggest Con: Unreliable, Slow, poor customer service
Shoddy Web Hosting, without any type of consideration
I had a service plan with WebHost for life for around 5 years. I was patient, and at first quickly forgave them when my sites would go down. However, they would frequently migrate your source code and websites to different folder. This caused not only my main site to go down, but others as well. I was very willing to forgive these transgressions when they applied ot my website. However my clients sites would also go down. When I would point out failures to the technical support, they would blame me for the failure. Even though I had not even logged into their web hosting for several, months when my sites were still up and running flawlessley. They vehemiently refused to take any type of accountability, and the technical support over the years began to falter very quickly. FInally I had enough, and moved all of my sites to a different provider. The time wasted with WebHost4 life was not worth the costs saving. In the end, I probaly ended up paying more money, due to lost productivitiy with my company having to go fix the errors created by WebHost4life.
Biggest Con: My sites were moved around and tampered with
Appalling data security
I have (soon to be had) as a web host WebHost4Life (USA) for the past 4 years. Most things were fine until two months ago when I noticed my code had been riddled with hidden divs for Louis Vuitton handbags. Then my website went offline for at least a day, maybe longer as I don't check it every day. When they finally got it back up, my on screen text was now riddled with advertising garble. And now I can't even get into File Manager to clean up the code.
Also, their pricing structure is confusing. It seems really cheap and then there are add-ons that should be part of the essential product.
Service wise, they are quick, but by email/website ticket log.
Biggest Con: lack of data security
Web Hopeless 4 Life
What a waste of time it is trying to deal with this conmpany and their technical support....
The web chat take 20 inutes to tell you that their systems are not working and that they cannot help you.... DUH!!!!
Their phone support is obviously in India and most of the opperators are almost impossible to understand.
They just revoked my mailbox as FULL with no warnings.. or even documentaion it may be.
THIS COMPANY IS NOT ONE TO TRUST YOUR BUSINESS OR PERSONAL INFORMATIN TO.
Biggest Pro: NONE
Biggest Con: uninteleigable telephone opperators
Everything is an issue with them....
We have had nothing but issues with this company over the last year and half. While I have only used this for small personal projects, nothing ebusiness wise, we did end up utilizing them for our company email server. I just found out today that after transferring our domain to them a little over 6 years ago, they just up and decided to stop, and gave it to some other company..
No consent or notice given to me the owner of the URL... I knew that the renewal was coming due because I had purchased the URL for the max number of years that their system allowed.
We had issues when they transferred to their new platform. All kinds of emails lost, down time, server outages or taken down without warning.. When you call their technical support they state nothing is wrong. Even though you could tracert all the way until you hit their system, so there wasn't an issue in between.. It was happening on more than one machine in the office, but according to 'one of their knowledgeable technicians', it was because my computer was garbage.
Poor performance when it works
I've been having alot of problems with my site either not responding or taking 5 minutes to get a response.
I've asked many times to get moved to a less busy server, but it falls on deaf ears.
I'm about to change hosts, despite all the pain it requires...
Biggest Pro: Cheap
Biggest Con: No Response