Truehost Cloud reviews [Updated: September 2019]

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Truehost Cloud has a low number of reviews.

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Page RelevancyFootnote 1 Very Low
# of Reviews 2
# that Recommend 1
% that Recommend 50%
Overall RatingFootnote 2 68.5%
Review QualityFootnote 2 Footnote * 0%
Very Low

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Truehost cloud for blogs

I've used been using Truehost to host my blog for close to 2 years. During this time, my experience has been as follows:

Speed - My website loads fast on different browsers and also on mobile devices. However, my blog is not that big so I don't know about performance of larger websites. I use WordPress and have not experience any problems even after changing the WordPress theme several times.

Customer care - Every time I've had an issue, the customer care team has immediately helped me out. For example, the first time I set up my website, I couldn't find the cpanel login details. The customer care team sent the details again and guided me through the entire set up process.
I normally make queries during the day so I don't know whether they offer 24/7support.

Payment: Their payment method is automated. This makes it easy for me to make payments fast through their websites. They offer different payment methods which allows you to choose the one that's most convenient at the moment. I always choose the mobile money payment option.

Payment Reminders: They always send invoice reminders a month in advance and even follow up with text messages when the due date is close.

Promotions: They always send me available offers and discounts in my email address and sometimes through text messages on my phone.

Overall, I've had a positive experience with Truehost so far.

Biggest Pro: Fast website loading speed

Send mail function not allowed

I have gotten this hosting for my website by recommendation because it is affordable, everything seemed ok untill when I wanted to send email notification to my users. This service was blocked by truehost and when I contacted them, they said this service is block due to security reasons.
I really did not understand this because all hosting allows email notifications to user as this will also be used to verify user email after registration.
After severals chats with their support I was referred to an external link (github) for solution. I followed the link and did exactly as instructed but this did not resolve the issue. I got back to them and even asked them to help set it up if maybe I have missed something while following the instructions, they said it will be done, I wait for over 2 weeks of which during this time I was cotacting them as well, this was never resolved. I have already paid for 1 year hosting plan with tem whic was not refundable and the domain name can not be transferred to another host, for this I would have to be stucked with them or buy another domain name with another hosting company. I had switch to another hosting company and register a new domain. I would advice everyone to stay away from them.

Biggest Pro: good uptime and reliability
Biggest Con: poor technical support

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