Search

SuperbHosting reviews

Please enable JavaScript to view chart

SuperbHosting has a low number of reviews.

While every review is helpful, visitors should attribute more weight to pages with more reviews.

See the metrics that we looked at
Page RelevancyFootnote 1 Very Low
# of Reviews 1
# that Recommend 0
Very Low
% that Recommend 0%
Very Low
Overall RatingFootnote 2 40%
Very Low
Review QualityFootnote 2 Footnote * 100%
Very High

If this host does not meet your expectations, please browse our search section to find one that does.

Poor reliability, unethical billing

I hosted a site with Superb for close to a year, and had a number of significant downtimes, both of e-mail and of my site. Ultimately, I decided to switch to another host.

When I closed my account, Superb informed me that they wouldn't close the account for 30 days after my notification. I'm not sure this is legal, but in any case it's certainly unethical. I'd stay far away from these guys.

Response by Superb, who is an employee of SuperbHosting:

Hello Andrew,

Thank you for taking the time to speak with me two days ago. As I mentioned on the phone, we certainly inform our clients that there is a 30-day cancellation policy before they sign up. We know that every client we have has unique requirements and circumstances. Thus, we look at each situation differently based on the unique circumstances.

Based on each client’s situation, we most of the time wave the 30-day cancellation policy as a courtesy if it is merited. In your case, you submitted a ticket requesting to cancel your account on February 22, 2010. It takes up to 24 hours to process the cancellation and we ensured you were aware of this. While your request was being taken care of by our billing department, you wrote this review about us.

On February 23, 2010, we informed you that we credit your account and would take 5 business days for the transaction to be posted on your account.
Please see the following confirmation as the proof:
VTHF4EE49FAA 57.76 Feb 23 10 11:30

Our goal is always to keep our valued customers, Ahead of the Rest and 100% satisfied with our products and services. We regret that you were dissatisfied with your experience
with us, and trust that despite your comments here that you were in the end satisfied with the resolution we provided

We truly hope that you will reevaluate our services. We welcome you to join back to Superb Internet and experience the quality of our services we have. We do have new products and promotions that you might be interested in.

Thank you for your business while you were with us and we appreciate your understanding.

Best Regards,

Superb Customer Care Department
Superb Internet Corp. – www.superb.net
Web Hosting “Ahead of the Rest.”®, since 1996!

Posted on March 26th, 2010 at 14:15 EST; Last edited on March 26th, 2010 at 15:41 EST

{host_name} Alternatives

Host Gator – {host_reviews2} reviews

Overall: {host_score2}/10

KnownHost – {host_reviews3} reviews

Overall: {host_score3}/10

Visit SuperbHosting
  • Filters (Advanced)

    Filters

    Only show reviews for:

    Selecting a filter will display only the reviews that match the filter. The rating averages at the top of the page will also change. Use if you want to severely limit the information visible to you.


  • More Options

    More Options

     first
     entries

Support our work: We earn a referral fee when you sign-up with some of the hosts listed on the site.

20 years operating About us

© 1999-2019 User Reviews Inc. Address: L0070-323 Coventry Road, Ottawa, Ontario K1K 3X6. Terms of Use & Privacy Policy