SkyNet Hosting reviews
On average, SkyNet Hosting is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||High|
|# of Reviews||13|
|# that Recommend||5
|% that Recommend||38%
|Overall RatingFootnote 2||46.3%
|Review QualityFootnote 2 Footnote *||100%
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We gave reviews for this on all sides of the company satisfied
I ended up with SkyNet when my previous host increased unlimited reseller plan pricing by a hopping $50/m due to the cPanel price increase. Then I decided to go for skynethosting after reading some reviews on WHT and of course because of their prices large list of features plus they guaranteed me that their prices will not be increased due to the cPanel price hike.
Server and up-time:
I was on Corporate VIP and I'm happy with the up-time, during my stay I never experienced any downtimes. I my server was high end with 40 CPU's and over 1000GB RAM and SSD and it never felt overloaded. The load was bellow 5% almost every time I checked.
Connectivity and Speed:
I am located in South Africa and speed of access is very important for me. The response time is pretty good it being a USA server I know that they offer servers in South Africa as well but I wanted to go with the US plan as they offer Lite Speed and some other features in US servers only. I never felt that the server or the connection with it was slow. I know that if I was hosted in my country (or near by) it would be faster but as I said about I wanted the features so I had to go for the US Plan. Most of my site were CMS (WordPress) and because of their LiteSpeed WordPress accelerator sites loaded much faster and my user never had any issues with the speed.
Help Desk Support and Live Chat:
They offered good response times to tickets and if there's any delay they have their live chat open 24/7 and the agents were really helpful except for one agent called James. Other than him every one on chat was helpful and quickly resolved any issues that I had.
For the amount of storage they offer and with unlimited cPanel accounts option I would say they are very affordable. Other thing is that they offer more features than any of the providers that I have been with.
They are always adding new features and plans etc and I feel that I can grow with them. Unlike with most hosts reseller is a side business but at skynet I feel that reseller business is their flagship and they do everything to help and grow and satisfied.
In a nutshell:
Overall I'm really happy with their reseller plans and I would recommend to anyone looking for a high end reseller plans with lot of features that would help your company to grow.
Very bad experience
I used Skynet for a couple o websites and we regreted it for both websites big time. One day the changed the php version on both sites without notifying anyone. Suddenly the one website stopped working. We contacted theme and they said it was not their problem and it is a coding issue. Website was online for 2 years without anuy problem. After trying to figure out out what happened and many hours in chat our programmer realised that the php language was changed. The company stopped replying in chat, after of course waiting for ages for someone to appear!
In the second website one day they took it down without AGAIN notifying anyone! Why? we still do not know and had to open tickets until they put it back online!
At the same time i need to mention that they have the worst support ticket and chat system with fake profile images of staff from bank images photos and also a lot of downtime on all sites!
Try to stay away!
Biggest Pro: Nothing
Biggest Con: All
Worst hosting experience ever!
Stay away from this company. Unprofessional, very poor support, lots of downtime in servers. Company suspends accounts without notifying owners. Tickets take ages to be answered, and the online chat support system does not work properly waiting for hours to find someone, then they get offline and once again you have to wait for hours. Had this issue more than 5 times in the same month!
Had so many problems and issues with this company that honestly i advice everyone not to take a chance on this. No value for money at all unfortunately. Stay away!
Biggest Pro: NOTHING
Biggest Con: EVERYTHING
Horrible, Do not buy!
The only good about them: Pricing.
Every day my site stops to load. They have not been able to resolve the issue. Above that their support is not understanding at all. They provide ticket based support and most of the times they do not respond/act withing specified SLA/TAT.
I have so far worked with godaddy, bigrock and skynet. Skynet being the worst I experienced.
Most horrible experience ever! Stay away from skynethosting!!!
This hosting company is maybe the most horrible hosting company in the world!
Their servers are down on a regular basis. Support is catastrophic, knowhow is very low.
Site speed far below average. But the most horrible point: they just shut down pages and domains
for any reason. They even do not send informations or emails. They have a rude and unfair behavior.
It you host with them you will expirience a very bad server speed, your sites will be down horrible often
and if you ever will need to support you have to deal with people without any knowhow.
We never ever made such a horrible experience!
STAY AWAY FROM SKYNETHOSTING!! STAY AWAY FROM SKYNETHOSTING!!
Biggest Pro: nothin
Biggest Con: catastrophic support, bad behavior, unfair, rude
Lots of downtime!!
Been with skynethosting since 09/01//2014, was impressed with what they offer and the services till this last week (09/13/14) . I was down all day Sunday 09/14/2014 was finally up Monday afternoon, went down again for almost half of the day again. Luckily i never moved all my domains to skynet hosting servers. and hurried and moved the important domains back to a old host. skynet hosting has been up and down every day since. up less then 5 hours a day. with several tickets into support and asking to be switched to another server i received the following response.
Needless to say i am motioning the domains i have on skynet hosting and if it remains the same will be cancelling my account and moving on.
The server karen.noc40.com has been a subject to a volumetric Distributed Denial of Service attack (DDOS Attack). This sort of attack uses multiple computers around the world to flood our servers with requests and this makes it difficult, if not impossible, for legitimate access by our customers.
We are currently in the process of mitigating the DDOS attack and we will be providing updates here as they become available. We appreciate your patience while we work on this.
Biggest Pro: Products offer are great!
Biggest Con: Way too much down time! Not worth it so far!
I have purchased skynet reseller hosting plan few weeks ago. After few weeks of testing and setting up everything all I can say is great things about skynet! Chris from support has gone way above and beyond anything I could have ever asked for! They are always friendly, always answer support tickets fast. The best thing is that they also have a web design department that also help me with designing my web site with the template that they have given me, thank you Kim! you have been very helpful all this time.
Biggest Pro: very good features and friendly support
Biggest Con: Billing and customer care is slow to respond
As I write this, 5 out of the 10 sites hosted with Skynet are offline. I have tried so hard to be patient with these people and the only good thing I can say about them is that they respond to support enquiries. For the past couple of months, not a single day has gone bye without at least one or two sites being offline. These are not my main sites hence the reason I have hung on for so long and hoped they would step up to the mark and actually be decent enough to provide what I pay for. What I've lost in revenue through this unreliable hosting is much more then it costs and I have decided to move to anyone else because it just can't get worse than this surely.
They have a habit of talking a lot but never doing anything to resolve long standing issues and they just keep going on until you flip the switch or else they damage your online business.
Anyone serious about online income would do well to avoid Skynet like the plague.
Biggest Pro: They respond
I haven't done a review of my host recently and today I have some free time doing nothing so I thought I write few words :DD
Setup was a bit slow but they said they have to check everything manually so like with other hosting companies nothing was instant then again it didn't kill me to wait few hours. Once I got the welcome email the DNS change was fast and from what I remember it didn't take no more than few minutes. Since then I have been hosting with them for few months and I'm fairly happy with the servers. I didnt notice any downtime so I guess I have to assume its good but then again I didn't monitor it 24/7 but things were always up when ever I needed them.
Support wise nothing special. they did the job. they have helped with my web site once where I got started to see errors and I was told it has to do something with the recent PHP upgrade. Then I gave them my admin logins and it was taken care in no time.
just my 2 cents :)-
Agree with previous review - lots of downtime!
I had envisaged offering a glowing review for this company when we first registered. My boss was very happy with them (he did the initial talking). We got a good deal and the support was much more friendly that other hosts we'd visited.
However, time and time again we experience downtime. It happens often for silly reasons ("we were recompiling php") and during peak times for us. We have noticed a sharp increase in complaints from our clients (we are a training and consulting company and have a reputation as being a leader in our field in Asia) who say the site is often down when they try to visit.
What makes it worse is that this company don't offer and do not plan to offer telephone support. Frankly this is crazy and leaves one wondering why (are they scared of people finding out where they really are when they hear their accents?). So anyhow when the sites go down all we can do is log into the support centre once again and send another ticket...then WAIT!
We've had enough of this. Sure, they are friendly in their emails, but the downtime is the worst we have experienced in 15 years of our business.
We contacted a competitor of theirs in SIngapore today and they have confirmed that they offer 24 hour telephone support and nowhere near the downtime we are experiencing. We have asked SkyNet when our billing period ends....we hate the process of moving hosts but I think we have no choice, this cannot continue.
Biggest Pro: Friendly service
Biggest Con: Significant downtime
Dispute the inicial small downtime, we would like to thank you for deciding to continue hosting with SkyNetHosting.Net. You can check your current server uptime at the following url;
2009 Jul 100.000%
2009 Jun 99.906%
2009 May 100.000%
Thanks once again for your continued business.