SiteGround reviews – Page 6
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|% that Recommend||49%
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If this host does not meet your expectations, please browse our search section to find one that does.
DO not sign up for an account with these people.
I was suckered in with their 5.00 for the first month sign up.
and that very first day I discovered how difficult it is to navigate their site, and build your own site .
so I did not like it at all.
I ask for cancellation of my account. upon asking for a account cancellation they tell me they will charge me 25.00 fee when my sign up fee was only 5.00. also I discovered u need to chat with some sale person in order to cancel your account in witch the sale person trys to talk u out of it in every way possible.
so then I discover well my account will expire on oct 1st 30 days after my sign up so I will just let it expire and I wont have to worry about any fees.
Boy was I wrong!. I wake up today and find they took 107.00 from my bank account, without my authorization. so im flaming mad of course.
I once again try to cancel my account and I ask for a refund. well after 5 trys into their crappy chat session I finally get some dude asking me how he can help me.
I tell him I want my account deleted and I would like a refund for the 107.00 they took from me just minutes ago. he does not want to delete my account , it took 40 min of my morning arguing with this guy.
finally after the 6th time telling him to delete it he says he will.
on top of this he tells me they only do refunds in the first 30 days. after the first 30 days whatever is charged after that they wont refund at all.
I never read this anywhere when I signed up.
so I got charged 107.00 for a site I never used and will never use. and im out that 107.00 which I really needed for my utility bills .
so please dont sign up for these people. they totally mislead me to think my account would be deleted if I dident renew instead they renewed my account.
SiteGround is a Hosting Scam. Read all their fine print.
After no problems for 3 months, I uploaded a few joomla sites which have a lot of small files. They told me my account was going to be shut down because of too much 'inode' usage. So I was forced to delete all my work. I was not using a lot of space (only 200mgs!) so I was very surprised this would happen on an account with 'unlimited' space.
Several months later I got another notice saying my site would be turned off in 2 days because of too many 'multimedia' files. The files they were referring to were not audio or video, but simply jpgs! Again I had to quickly delete all the work. My total space used was only 100GBs for an 'unlimited' account! They said I had to upgrade to a dedicated server ($250 per month) in 2 days or they would shut off my site!
I did find an 800 number through Google but after many attempts I gave up the illusion of actually talking to someone. After a few minutes they just cut you off.
Even their ticket system is ridiculous. I had a lot of trouble finding the place to submit a ticket (they make this purposely very difficult). Of course their response to my please of mercy went unheeded. I don't understand how such a company can even be in business. I guess it will attract people looking for something for nothing. I understand what goes into hosting and I was not looking for that. My mistake was not reading the fine print. I've never had to do that before with hosting companies who keep things simple: you pay for space and bandwidth and leave you alone.
Enough was enough. I closed my account. This is the worst hosting scam I've ever seen.
Biggest Con: Everything siteground.com does is a scam.
This company is a rip off
They pretend to give you a low monthly, but in return charge you some sort of fees elsewhere.
DO NOT GO WITH THIS COMPANY or be fooled by their low monthly. They are dishonest.
Do not go with this company because:
- You need to purchase an addon space for each domain added to your account.
Where as other company and my current company is unlimited.
- You're only allowed 5 domains maximum added to your account.
Other companies and my current company is unlimited.
- Do not give free domain for new accounts
Other companies and my current company give a lifetime domain.
Excellent customer service
They boast about having 24/7 live sales and support help. I didn't think this would really be the case but to be honest, it is. I've had 3 various problems since I set up my website. I submitted support tickets for all of them and two were solved in literally under 5 minutes, while the third was solved under 10 minutes. Two of them were in the middle of the night. The system they provide is quite good, standard cpanel and such, but they really stand out through top notch custmore service. I would recommend this hosting provider to any of my friends, any day.
Biggest Pro: Customer service
Biggest Con: Haven't found any yet
It was all going fine, until.....
I'll make it short and sweet.
I've been with siteground about 8 months, never had a problem really. Decent data transfer, reliable enough uptime.
Then I try to login to my cPanel one day and get this message:
The server was not able to find the document (./frontend/sg/index.html) you requested.
Please check the url and try again. You might also want to report this error to your web hosting provider.
I followed their procedures for informing them if my cPanel is down.
I've heard not a word.
Thusly, I can't recommend this host to anyone.
Biggest Pro: Good, until your site is accessible...discluding yourself
Biggest Con: absolutely zero customer service
I hosted my site with SG for a year, then moved because I wanted to host more than one site for a better yearly rate. My domain name was registered with Siteground for 2 years, though so I didn't transfer it.
It was set to expire in Feb 2010. On March 31, 2009, it got pulled - without warning either via email or a notice on their site-and they said I'd have to pay $199 to get it back. They offered no real explanation and refused to let me speak to a supervisor.
I'm still trying to figure out how they pulled an unexpired domain and can hold it hostage.
Morale of the story-stay away from Siteground. They are unethical and their customer service is pitiful.
I like Hostgator.
They are decent for the first year... then all of a sudden when your site is no where close to using the 7500GB of bandwidth they will place a bandwidth limitation on your site noting the cause as too much bandwidth I/O and guess what, everything that makes your site go from 0-60 in 2 seconds is now reversed and they quote their TOS every other reply if you argue. Everyone has bad experiences, some could have great ones w/ them but I did not and www.tournamentgamingworld.com (the site they placed the limit on) is not any longer, the site runs slow now and a map download less than 25mb which used to take 1-5 mins to download now takes 2+1/2 hours to download. After arguing my heart out to a bunch of morons only two employess saw my logic... Siteground now suck IMO but Anatoli & Natalie rock for being human just like you and me, helping a person not their company as everyone should to make the company look better else why work for them? Thanks to you 2 only and the rest of ya I'll quote some of the EURO guys off our Teamspeak... Bullocks and kiss me arse.
now w/ GoDaddy.com FTW!
Biggest Pro: 1 good year of decent hosting
Biggest Con: OVERSELLING!!!!!!!!!!!!!!!!!!!!!!!
Very thorough service. There is a handy interface, but some of it isn't very intuitive.
One big drawback, however, is that their website interface makes it difficult to submit a ticket for customer support. If I send an email, they'll just direct me back to their web site with no obvious way to ask for help.
I would recommend SiteGround Hosting to anyone with a basic knowledge of web development. In isn't for newbies, however.
Biggest Pro: CPanel
Biggest Con: Can't easily find help request form.
Siteground have been helpful when needed but did freeze my site.
Helpfule when started as a noob on Joomla etc and only recently froze my site for extreme CPU usage.
Were patient over a week or so and helpful on solutions to reduce it back into reasonable limits, but figured it out mainly myself.
The cause was my own doing allowing spammers in the back door to my Gallery comments section and massive IFRAME page views from my main Turbo Car Automotive site www.TurboClub.com.
Biggest Pro: Uptime and General Help
Biggest Con: Cant handle high traffic like 30,000 requests a day
Great for first year then little by little they hosed us
The first year was great flawless....then after we renewed it went downhill. We use SG for hosing a forums and downloads. The Downloads were lightening for 1+ yrs 700kbps to 1mbps...then one week we got 5k and 54k download speeds. I opened a ticket and was advised that we were using too many resources from server and they had throttled us...NO email or notification from them. I check my terms if use and we are limited to 7500gb monthly bandwidth and was even more surprised and angry when I checked our usage and it was not even close 7500gb only about 16% of that. I am still fighting with them but I suggest you watch out for them..Its poor customer service to place a bandwidth throttle on a customer and not even advise them-