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SiteGround reviews – Page 5

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On average, SiteGround appears to be viewed with caution by users on our web site.

This statement was automatically generated by analyzing the reviews and ratings about the company.

See the metrics that we looked at
Page RelevancyFootnote 1 Very High
# of Reviews 74
# that Recommend 36
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% that Recommend 49%
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Overall RatingFootnote 2 56.8%
Low
Review QualityFootnote 2 Footnote * 100%
Very High

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Great support

Building websites is a completely new task to me even just choosing a web host and registering the domain. Since I signed up to siteground I've been in contact by email (more than once a day) with the support team and I had all my questions answered in a very short time. I am amazed and the most amazing: I do not have premium support - can you imagine how would the premium support be? I want advance a bit more with my site and then I will consider upgrading to the premium support.

Congratulations! You are doing a great job! Continue! That's the way to do business!

Nadia Pinkerton

Biggest Pro: The promptness of the support team.

Site Ground is one of the best in the World

I'm a real person with a real appetite for quality webhosting and I've been with Siteground for over 1 year with more than 3 websites. This one is the 4-th.
If you ask me how is the Customer Support at Siteground I won't be able to say too many things about them because I didn't need them too much. In some occassions when I needed support they were spot-on. Siteground is very reliable web hosting and you find someone over there when you need them.
Very happy with them. Been before with JustHost and HostPapa and Fasthost.

Biggest Pro: no problems hosting
Biggest Con: speed

A lot of features with a great support

I have had several shared hosting plans with them for years, the las one for only $9,95, I mean, the lowest category of their hosting plans. However, I have been getting a lot of features like up 50 email accounts, unlimited databases, ftp, file manager, cPanel, and the fantastico, with more than 50 applications ready to be installed in a few seconds like joomla, drupal, wordpress, etc... But the best of all, without a doubt, is their great support team. The answer time (from a human, not a machine) for my tickets has been always under 2 hours (remember I'm talking about a shared plan for $9,95) and my web has been always up, so far.

Poor value for poor service - AVOID!

- Archaic bandwidth measurement with 'inode usage.' I was going over my hourly and daily usage regularly with a very quiet phpBB forum (10 active users per day) and small searchable database. Not an issue with my current web host on a similar shared hosting plan.

- Do not let them store your credit card information! There is no way to remove it without contacting customer support and waiting for them to get back to you, and meanwhile they can 'auto-renew' to their content (also no way to turn auto-renew off without contacting customer support).

- User account interface is frustrating and very non-intuitive, difficult to figure out how to contact customer support.

- Customer support is not very on the ball and it can take several attempts before your issue is actually understood. The chat they make you go into with a customer service rep when you want to cancel a service is agonizingly slow and unnecessary.

I was with SiteGround for several years because I wasn't doing much with my sites and it was easy enough to just renew and leave it alone. I've been in the process of transferring my sites away from SiteGround to a new host and have never been happier! So long, SiteGround!

Biggest Pro: Good uptime and speeds, but that's nothing unique or special.
Biggest Con: Everything else!

Siteround saved me

I have had nothing but good luck with Siteground hosting services for nearly three years running. We currently host 15 sites, most of them built in open source solutions such as Joomla, Drupal or Zen cart. We have never had a site go down, lose speed, or otherwise degraded performance. Sites and email have just worked, period.

Recently, I put up a very large, very busy site that used more CPUs than the account allowed. When I screwed up the site so badly it went down, Siteground helped me get the site back up and running within 30 minutes, walking me through the upgrade steps.

They were polite, professional, and merciful. I was fully responsible for the mishap with the site and they saved me. This was my first incident with Siteground, and I was very impressed with the service.

All of my other sites are small business sites and as I stated before, have been happily residing on Siteground servers for a few years now, without so much as a blip in service. I do find that working with Siteground requires a lot of reading to gain full understanding in some areas, but not all areas. If reading to learn is difficult for you, then you should utilize Steground's chat service. I have found the chat service to be simply excellent. Very responsive, very professional.

Can you find cheaper hosting? Yes, you can. But with Siteground I always get full disclosure on the status of my sites and domains. I get ample warning about site renewals, and I've never had to pay in advance of renewing. I've never felt scammed, or pushed around. The Cpanel is excellent and reliable. Siteground enables me to professionally manage my sites and gives me the time I need to make decisions about upgrades renewals and other changes.

I would, and do, recommend Siteground Hosting Services.

Biggest Pro: Reliable, professional, business-oriented, fast, stable, well-priced,
Biggest Con: somewhat limited payment options

Outstanding and getting better every time.

After two years and several domains with SiteGround, I am always going through the feeling that I am not telling them enough how much I appreciate the outstanding service and value I get. As I take all responsibilities with my site, because of operation on a very small budget, and because I want to be familiar with all aspects of the site, I often run into technical trouble, but the technical assistance 24/7 will sometimes solve issues at lightning speed, and at other times patiently stay with my problem until it is solved to my full satisfaction.

I was trying to think up what could be better with Siteground hosting and honestly, can't come up with anything of real importance. In this business you must be willing to learn, and that comes with the territory. Siteground allows you to do that with an extensive KB and set of tutorials. If a specific issue comes up, too narrow in utilization to be covered in the KB, you can ask about it in the Help Desk and the problem either is solved, or they tell you what to do in order to solve it yourself (which I very much prefer because only in this way do I get to understand what is happening in my site).

Biggest Pro: Technical support stands out.

New to siteground and so far so good

I don't know if it's too pre-mature to right a glowing review but I have to say last week I was with hostmonster and whenever I asked for support I kept on getting an around the bush answer. I cancelled my account with them after three days. There was no problems cancelling. So happy there.

I was looking for a host that supported cube cart and kept on being led to siteground but it sounded too good to be true at $2.00/month. Since I am on a tight budget and still quite a newbie this was great. I got on live chat, they talked me through, while I made the purchase and then talked me through the installation of cubecart, which I couldn't get with hostmonster and then today I asked them to install cubecart v4 for me because I didn't have a clue and they did it without a single hitch.
I asked them on live chat, directed my to submit a ticket where you can get a professional installation of script FOR FREE! Everyone else charges for installing of scripts, if they do it at all.
Simple, fast, courteous. I don't know about all these negative reviews, if they are even real but so far I have had nothing but fantastic service.
I guess time will tell once my shop is up how it goes but if they are trying to keep me as a new customer, it's working!

Biggest Pro: Super support for newbies like me.
Biggest Con: Haven't found any yet.

Watch out for Renewal Notices

I have, until recently, been quite satisfied with Siteground. Their hosting is reliable, their prices are not excessive, their Sitebuilder is simple enough to use. I have a website with them for my own business, which I intend to keep. I had another website for a business my wife was running, which we decided not to continue. On 1/13, I received a notification that the site was due to expire on 2/12. I followed the procedure online to cancel the subscription. On 1/28, I was charged for another year's hosting. When I questioned this the following day, I was informed that the charge was nonrefundable! I replied that this was unacceptable, but since it was by now Saturday, I decided to wait a few days for a response - which I never received. This morning (2/5) I checked in again. The site has not been canceled. No further attempt was made to respond to my complaint. I again attempted to cancel the site. This time, I was told I would receive an email, and that the link contained in the email would allow me to confirm the cancellation. I did in fact receive the email and click on the link. It brought me to a live chat. The person at the other end claimed they never received my initial cancellation request. I am still attempting to resolve this issue... but losing faith that it will be resolved (and wondering how I will insure that come 2011, this unwanted site is not renewed for yet another year!)

Support service

Siteground now has a paid premium support service. As it doesn't make much sense for me (I don't use support so much as to justify paying extra) I didn't sign up. I was worried that the unpaid support would deteriorate from its normal excellent service. Soooo. I put in a request for a CNAME creation. In less than a minute my request was filled! Siteground has simply the best support service I have yet found in a host! Nuff said.
(And no, I am not affiliated nor paid anything for this review. Simple facts. People whining all the time about Siteground's service makes me seriously wonder if they aren't shills from other hosts trying to muddy the image of a serious competitor)

Biggest Pro: Service
Biggest Con: Speed (acceptable - could be better)

Previous reviews by Ian

The information below is no longer valid because the user has posted a follow-up review above.

Read other entries by this user:

Great service

I really don't know why everybody goes on and on about how horrible Siteground's service is. I host 8 sites on their servers and have had few problems. Every time something has come up, they have solved it in an amazingly short time, sometimes as little as 15 minutes for things I hadn't even asked them to hurry up on!

I confess I suspect that some of the negative votes are really competition trying to dirty their name.

By Ian on February 17th, 2009 at 19:44 EST
URL: [Hidden but verified] Customer for 6 - 11 months
Plan: Reseller | Platform: Unix | Email: [Logged]

Was this review helpful?
12 people voted yes

SiteGround is a scam. Beware!!!

I signed up for a 1month trial for siteground on Sept. 18. I'm new at this and I wanted to test the service before committing to anything. Immediately I found the site very difficult to navigate through. When ever you click on an icon on the site it doesn't take you to where you need to go. Instead it takes you to a detour tutorial which leads to another tutorial which leaves you with leaving several window open just to go back and review that all your steps are taken right. Its rediculously time consuming. Not only that but they offered a free website transfer for the first 7 days but heaven help you if you can figure out how to do that. Mine fortuanatley would not configure so it was never transfered (which I am grateful for now since I'm sure they would have held it hostage). The main reason I chose to try this service was because I did not have to sign up for a long period without first getting a taste of the service. Their was nothing in the fine print prior to signing up that stated they did an automatic renewal. In fact I recall the page at the time saying it expired after 1 month. Well that was just a flat out lie. After signing up they said they did an automatic renewal and get this they sign you up for a year for $107.49. That is some expensive hosting. I got an email saying that my account was automatically renewed on the October 18th. I tried to call the number that was in the email and lo and behold no one answers. What a shock. I then went to check my bank account and there was a pending charge. Now call me crazy but I'm pretty sure that if I open an account on the 18th and it expires on the 18th then I can cancel on the 18th. So thats what I tried to do. I went online to cancel the account and and it takes you to a page to cancel and says in a box that you agree to the terms that the renewal fee is non refundable when charged after the 1month trial date. I'm like well today is the end of my trial date not after so its in your fine print so whatever. I printed it of course to show to my bank if they want to push it. I then was sent an email to confirm my cancelation. That email had a link to chat live with someone who tried everything to keep me from cancelling. I told them that today was the final day of my trial period and I wanted to cancel and that they needed to remove the renewal charge immediatley from my account. They claimed it was non refundable. I repeatedly reminded this person that today was the last day of my trial and I was canceling by the end of that trial and they had no authorization to charge my account. Apparently they feel that they can just charge you early for your convenience as they put it and after words you can't get your money back. Then after I told them I was going to block to payment from my bank they tell me that I can only get a refund if I talk to billing. Which he had already said was open from 9-5 mon-fri and then said they were available 24/7. So which is it. So I filled a ticket with billing to cancel the account and I havn't heard back from them. I called my bank this morning to tell them the charge was unauthorized and if they attempted to charge it that I want to open a dispute. I copied all of the conversation I had with the man online as well as the first email they sent me to the last proving that the cancellation was requested on the 18th. So now I just have to wait and see if they are mischevious enough to try and actually follow through with their little scam. I am cancelling my card on the off chance they may try and charge more money to my card as well. Oh and by the way even if you read the fine print. Its not their. So everyone on hear that didn't and let these people lie to you because you didn't please call your bank and file a dispute. I'm read details and believe me their were no details there to be found.

Biggest Con: Very disshonest a Huge Con

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