SiteGround reviews – Page 29
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||371|
|# that Recommend||332
|% that Recommend||89%
|Overall RatingFootnote 2||89.9%
|Review QualityFootnote 2 Footnote *||100%
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A Great Web Hosting Experience
I chose Siteground after doing some research on website hosting and found that they tended to be well regarded in all aspects of the service they provide. They are not the cheapest, but I started with their introductory offer. Because they lived up to the 'hype', I have renewed my web hosting with them again.
Siteground's online support team have always been very helpful in resolving any issues that I have had. If the first line support staff are unable to resolve issues, the issue is quickly escalated to the technical staff. Issues tend to be resolved very swiftly, once you contact Siteground.
My main reasons for contacting Siteground has been when my website has been hacked, or malware has found it's way in. It is very easy to keep your website backed-up with Siteground. I would advised making sure that you have taken all possible precautions to ensure that your website security is strong, as this is your responsibility as the website owner, and after trial and error, I think that I have finally made my website secure.
As well as the usual, ensuring .htaccess files have code in them to limit access to your website and updating Wordpress manually are things that I have found useful in increasing my websites's security.
Biggest Pro: Great support service
Biggest Con: Not the cheapest
Best service of any company I’ve ever dealt with
Their chat support is amazing. They have solved every problem I’ve had. I’m no expert, and they are patient and kind. I find domain management difficult and they have been absolutely helpful.
I actually like seeing the name and photo of the tech I’m dealing with. These are real people, not bots.
Their prices are also very competitive.
In short, I strongly recommend Siteground
Siteground support is excellent
I chose Siteground for my website hosting because Siteground offered 24/7 tech support. I have not been disappointed.
My tech support today was Miaden U. He not only solved my problem quickly of being unable to publish my new website (I forgot to go to the "addon" section of Cpanel, but he also took care of Siteground's small billing error on my account. Cheers for Miaden U.
Help with SSL
Had problems adding ssl to a couple of sites where they had expired from other sites. The c panel site area appeared to hung up ( wouldn't load) I contacted support and they immediately looked into it and found out it was my fault as the expired ssl had not been removed. Instead of just ending support after finding this out they immediately put on the ssl for me and explained what to do next time. Absolutely awesome
Quick and Friendly
I love how quick and friendly the support staff is on SiteGround. It is what creates brand loyalty and they are the best at it. So many technology companies try to fully automate customer service. Yet, so many problems can be solved quickly with just a short chat with another human. SiteGround has real people that will talk to you. I have domains sitting at other hosting companies, but I will be transferring them to SiteGround.Kudos.
Great Tech and Customer Support
I can't say how good is SiteGrounds tech and customer support. Every time I ask for help from them, they are ready. This time I was assisted by Rosen, such kind support. He went above and beyond to solve the problem. However the problem didn't solved, he went ahead and created a Tech Assistance ticket for me to get it resolved. Thanks a lot, guys. I recommend SiteGround for every business who needs a digital presence and a hosting account.
Biggest Pro: Hosting, support, server speed and everything
Biggest Con: nothing
Excellent Chat Help
I wanted to sign up for a new hosting plan for my existing website. The guy on the chat help was very helpful and assisted me until all my questions were answered and sign up completed to get my website moved.
Helpful conversation with very fast response time. Managed to get everything I wanted done with instant help along the way. The chat guy was also easy to understand.
Nikolay is my Guy!
I am so happy I moved to Siteground - the service and inclusions are great but what really wins it for me is the excellent customer service and support I receive. The support staff never make me feel stupid and are always there 24/7 to walk me though anything I need help with. Not only do I get the result I need but they are generous enough to explain things along the way so I am learning as I go as well. In particular I must give a shout out to 'Nikolay' in support. He is absolutely amazing! So knowledgeable, very helpful, amazingly patient with my 'blonde' questions and goes above and beyond to help me out. Thank you Nikolay - youre my guy! (the others are great too, but Nik is the best!) I feel like I am at the right place now.... where I am not the only one who cares about my sites, I feel like I have a team of professionals behind me whenever I need help and that makes me so much more confident! Thanks Nikolay and Siteground!
Biggest Pro: Sensational - super fast and knowledgeable help and support!
Biggest Con: haven't found one yet!
The support from Siteground is AMAZING! If you're looking for a hosting provider that can offer great technical support this is for you. There's so much that they've helped me do ! The speed of support is also great. I have really benefitted from the live chat where I have been able to speak to a member of their team. They have guided me through various processes. Great if you do not have a technical background!
been a customer for years- NEVER had a problem
I'm not a novice, but not a coder either. And I judge hosting companies by their support. I've NEVER waited for more than a couple minutes to talk to support, and NEVER had a bad experience. Some of the companies I've used before are: 1and1, bluehost, sitegator, godaddy, and jumpline, and NONE have ever come close. In every case, the problem was solved in about 5 minutes. Siteground is the standard by which all others should be judged.
Biggest Pro: Support
Biggest Con: None