SiteGround reviews – Page 28

Great Helps

very happy with the quality of the support we received. we are new to your platform, but your support staff took our naive questions and gave very detailed answers which are very helpful. many thanks for the supports.

I am sure we have more to learn from your site but really look forward to using your site for more years to come. all the best and happy new year!

sincerely

Awesome hosting company

I just have to say that Siteground is an awesome hosting company. Their servers are fast and reliable! Keep going! I have no complains for now and I hope there is not going to be any in the future either. I will recommend Siteground to all my friends and co-workers. I had one small chat with their support operator and it went very well. Stay with Siteground in the future for sure!

Great service from SiteGround.com

All the customer service professionals I have encountered at SiteGround are entirely professional. They are never too familiar with me; they are always patient, approachable, helpful, and appropriately instructive. I can either find what I need easily on their site or quickly get the answers and explanations I need via support tickets. I recommend them highly.

Best Customer Support Team

I love my web hosting company and I highly recommend them to starters or newbies like me because of their skilled and helpful customer care team.

I had a minor problem with my newly purchased domain and hosting. I made a typo in the email I used to purchase from them, so the purchase confirmation email didn’t go through. Even worse, this meant that I couldn’t log in to WordPress, which made me freak out.

I reached out to their support team. Although they can also be contacted through email or phone, I opted to contact them through live chat. They replied quickly the first time I messaged them. Their representatives are very polite, cool, and efficient. My ownership problems from my mistaken email address was quickly resolved.

Their customer support is only one reason to recommend SiteGround. It’s the perfect training ground to practice my skills in website development—particularly with WordPress sites. In fact, WordPress themselves recommend SiteGround.

The speed and security are other reasons to love SiteGround. The most important issue, of course, is speed and client security. SiteGround runs regular virus and malware scans and I receive notifications via email regarding the results. I’m always updated on the inner and outer workings of my website.

Overall, I’ve had a very pleasant experience with SiteGround and would highly recommend them to anyone.

Biggest Pro: Customer Care

Top class support

Support always come through when I make a stupid mistake! So friendly and helpful- one of the best services I've ever experiences on the web. For a noob like myself who needs guidance it's comforting to know that support has my back at all times. Other aspects are great too like uptime, speed, optimization, pricing, flexibility. Never been happier with a hosting provider.

Biggest Pro: Support

Assistance with paypal payment

I wanted to register a new domain for my hosting plan. Very quickly the chat commenced and I explain my request to Roisin. My query was handled by Roisin G and from the start, Roisin was kind and friendly. Very quickly, I was sent a link to pay via paypal and bam, my issue was resolved. The interaction was kind and friendly. Great customer service! Been a loyal customer for over 12 months and highly recommend Siteground.

Biggest Pro: Kind, friendly and resolved my query immediately.

Splendid host and outstanding customer service!

All of the tech people who I've chatted with are great and will hang with me until the problem is resolved. I love SiteGround! They respond very quickly, are patient and knowledgable, and super friendly, 24/7. I've always solved things with the live chat and never have had to call them, although their line is also 24/7. I would recommend SiteGround to anyone, anywhere, anytime of any day.

SiteGround Review

First off, I’m a freelance writer. To scale my business, I needed a website. You know - a place where I’ll advertise my services to potential clients. So, I went shopping for the best web hosting companies. I’d never owned a website before, and as you can imagine, I didn’t know where to start. I asked around, mostly on Facebook groups. I was looking for a newbie-friendly web host. The suggestions came in thick and fast.

SiteGround featured prominently on the list of recommendations. I must admit that I went for the host due to the consistently positive feedback I got from most users. I set up my website, created a landing page, and uploaded content. But there was a problem. I didn’t know how to set up a professional email. I knew I needed one to standout. Then it hit me! Someone had mentioned about SiteGround’s stellar customer care. I got in touch with the customer care desk, and their professionalism wowed me. The customer rep addressed my concerns in no time. Even more impressive, Viktor sent me links to online tutorials on how to go about the entire process.

Fast forward. I upgraded my hosting plan to accommodate my new niche website, and the experience is excellent so far in terms of my website's speed. I’ve never had to complain about downtimes too. So, here’s my take – SiteGround is the to-go-to web hosting service if you’re a noob or a beginner with zero knowledge in tech. My rating for Viktor from 1 to 10? 11! Thumbs up!

Biggest Pro: Five-star customer care services

Amazin Support

SiteGround are a remarkable group!
They where their heart on the sleeves of their support staff - putting people first in a technology environment like few others do. So many 'big' names could learn so much about customer satisfaction just by observing what this team do.
Well done - You are a true scarcity - 'Geek Royalty' indeed.
I would happily recommend you to everyone I know, especially those that have been negatively effected by one of you manic cousins.

Alen was outstanding

I had several issues which required patience as well as determination to sort out. Alen Sh was professional, thorough, patient, knowledgable, and entirely committed to seeing the interaction through until he had answered all of my questions, and had me going in the right direction again. I feel that the chat we just had could be used to train other agents as to how to best work with clients who are confused and frustrated--he was really helpful. I can't thank him enough--thank you, Alen!!!