SiteGround reviews – Page 26
On average, SiteGround is recommended by users on our web site.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||288|
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|% that Recommend||87%
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Siteground failures in billing support and cancelations
First thing I have been cancelling accounts with them for over a year and still they popup and charge me even after getting the confirmation email and chatting with cancelation support people.
I will be honest I never had bad hosting with them just the autorenewal which is not in the terms and the one year option is a fraud even they all autorenewal.
They only support through helpdesk tickets online and chat if you can get ahold of someone, phones will just send you to voicemail or disconnect you.
Cacelation process is buried along with the so called terms they specify which actually do not show up until you try to cancel, not in the original documents.
Best option for anyone is to cancel the charges and file a complaint.
Anyone interested in civil action I already have enough to follow up with the civil attourneys according to the corporate attourneys I work with.
Just post here and we will work out the details.
Biggest Pro: hosting was always stable
Biggest Con: be prepared to be auto charged to death and never able to cancel and given excuses as to why they won't reimburse you.
What customer service?????????????????????
As a previuous review stated, watch out for the auto renewal..... Had sites that don't even exist renewed and I got charged alot of $$$$ by siteground. The fun really started when I tried to talk to someone about this..... The customer support/service department is HORRIBLE!!! Can not say it enough. HORRIBLE! Called and was told there was nothing I could do, and no one higher up to talk to. I asked for a manager or supervisor and was told "I could not talk to either. I had to send email or fill out a help ticket!" Why the customer service phone #, I have no idea. Probably to try and sign you up for more stuff.
Took almost a week to get someone to offer me a partial refund. Can't say it enough.....pick another company to host with. This company doesn't care about there customers AT ALL!!!!! I will be moving my 10+ accounts to another company who cares about their customers.
Biggest Pro: uptime
Biggest Con: everything else - customer service is no existant. Horrible!!!!! Beware!!
SiteGround is the BEST hosting
I have used many different hosting and ended at Siteground.com
They are a little higher on price for domain names .. but if you plan to host your website i couldnt say anyone compares to siteground. they offer a great price and offer great hosting. The best part about SiteGround.com is that there support is by far the best they are fast if i have a problem with anything they always fix or answer my question in less then 4 minutes and most of the time it only takes one minute.
When I first started hosting at SiteGround.com I did not know one thing about websites Because of there help I now know more then I ever thought I would!
Biggest Pro: The Best Hosting and Support
Biggest Con: No Cons for hosting
siteground-save yourself the grief and find another host
Initial setup misleading. After a year the fee skyrockets and they do not tell you the first year is a special offer.
Site is slow and errors are frequent. Support is decent, but not of the quality they make themselves out to be.
Most of the time it takes multiple support requests to get a decent answer. They are also great at closing support tickets that are not resolved. Another favorite of siteground is to bill you automatically for the second year and not tell you of the drastic price increase
All they are concerned with is money. Find another web host for your site and email
Biggest Pro: none
Biggest Con: customers are only a revenue soruce for sitegound
Building websites is a completely new task to me even just choosing a web host and registering the domain. Since I signed up to siteground I've been in contact by email (more than once a day) with the support team and I had all my questions answered in a very short time. I am amazed and the most amazing: I do not have premium support - can you imagine how would the premium support be? I want advance a bit more with my site and then I will consider upgrading to the premium support.
Congratulations! You are doing a great job! Continue! That's the way to do business!
Biggest Pro: The promptness of the support team.
Site Ground is one of the best in the World
I'm a real person with a real appetite for quality webhosting and I've been with Siteground for over 1 year with more than 3 websites. This one is the 4-th.
If you ask me how is the Customer Support at Siteground I won't be able to say too many things about them because I didn't need them too much. In some occassions when I needed support they were spot-on. Siteground is very reliable web hosting and you find someone over there when you need them.
Very happy with them. Been before with JustHost and HostPapa and Fasthost.
Biggest Pro: no problems hosting
Biggest Con: speed
A lot of features with a great support
I have had several shared hosting plans with them for years, the las one for only $9,95, I mean, the lowest category of their hosting plans. However, I have been getting a lot of features like up 50 email accounts, unlimited databases, ftp, file manager, cPanel, and the fantastico, with more than 50 applications ready to be installed in a few seconds like joomla, drupal, wordpress, etc... But the best of all, without a doubt, is their great support team. The answer time (from a human, not a machine) for my tickets has been always under 2 hours (remember I'm talking about a shared plan for $9,95) and my web has been always up, so far.
Poor value for poor service - AVOID!
- Archaic bandwidth measurement with 'inode usage.' I was going over my hourly and daily usage regularly with a very quiet phpBB forum (10 active users per day) and small searchable database. Not an issue with my current web host on a similar shared hosting plan.
- Do not let them store your credit card information! There is no way to remove it without contacting customer support and waiting for them to get back to you, and meanwhile they can 'auto-renew' to their content (also no way to turn auto-renew off without contacting customer support).
- User account interface is frustrating and very non-intuitive, difficult to figure out how to contact customer support.
- Customer support is not very on the ball and it can take several attempts before your issue is actually understood. The chat they make you go into with a customer service rep when you want to cancel a service is agonizingly slow and unnecessary.
I was with SiteGround for several years because I wasn't doing much with my sites and it was easy enough to just renew and leave it alone. I've been in the process of transferring my sites away from SiteGround to a new host and have never been happier! So long, SiteGround!
Biggest Pro: Good uptime and speeds, but that's nothing unique or special.
Biggest Con: Everything else!
Siteround saved me
I have had nothing but good luck with Siteground hosting services for nearly three years running. We currently host 15 sites, most of them built in open source solutions such as Joomla, Drupal or Zen cart. We have never had a site go down, lose speed, or otherwise degraded performance. Sites and email have just worked, period.
Recently, I put up a very large, very busy site that used more CPUs than the account allowed. When I screwed up the site so badly it went down, Siteground helped me get the site back up and running within 30 minutes, walking me through the upgrade steps.
They were polite, professional, and merciful. I was fully responsible for the mishap with the site and they saved me. This was my first incident with Siteground, and I was very impressed with the service.
All of my other sites are small business sites and as I stated before, have been happily residing on Siteground servers for a few years now, without so much as a blip in service. I do find that working with Siteground requires a lot of reading to gain full understanding in some areas, but not all areas. If reading to learn is difficult for you, then you should utilize Steground's chat service. I have found the chat service to be simply excellent. Very responsive, very professional.
Can you find cheaper hosting? Yes, you can. But with Siteground I always get full disclosure on the status of my sites and domains. I get ample warning about site renewals, and I've never had to pay in advance of renewing. I've never felt scammed, or pushed around. The Cpanel is excellent and reliable. Siteground enables me to professionally manage my sites and gives me the time I need to make decisions about upgrades renewals and other changes.
I would, and do, recommend Siteground Hosting Services.
Biggest Pro: Reliable, professional, business-oriented, fast, stable, well-priced,
Biggest Con: somewhat limited payment options
Outstanding and getting better every time.
After two years and several domains with SiteGround, I am always going through the feeling that I am not telling them enough how much I appreciate the outstanding service and value I get. As I take all responsibilities with my site, because of operation on a very small budget, and because I want to be familiar with all aspects of the site, I often run into technical trouble, but the technical assistance 24/7 will sometimes solve issues at lightning speed, and at other times patiently stay with my problem until it is solved to my full satisfaction.
I was trying to think up what could be better with Siteground hosting and honestly, can't come up with anything of real importance. In this business you must be willing to learn, and that comes with the territory. Siteground allows you to do that with an extensive KB and set of tutorials. If a specific issue comes up, too narrow in utilization to be covered in the KB, you can ask about it in the Help Desk and the problem either is solved, or they tell you what to do in order to solve it yourself (which I very much prefer because only in this way do I get to understand what is happening in my site).
Biggest Pro: Technical support stands out.