SiteGround reviews – Page 21
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||242|
|# that Recommend||204
|% that Recommend||84%
|Overall RatingFootnote 2||85.9%
|Review QualityFootnote 2 Footnote *||100%
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Siteground bait and switched to get signup then would not cancel
I needed vbulletin hosting and found their website- the language said "100% turnkey need nothing else" so I signed up and paid their one year of hosting fee. Come to find out it was not 100% turnkey - as they did not provide the vbulletin and I would need to buy the license. Once I found that out with the salesman I immediately cnacelled the account- within 1 hour of the purchase- Now it has been 1 year later and they not only did not cancel the account but htey were trying to charge my CC again- after repeated emails they finally agreed to give back 75% and keep the rest as a cancellation fee - Stay away total rip-off!
Website hacked and siteground provides inadequate support
Firstly, this review is for those kind of sites that enjoy a really high traffic and organic search rankings.
My site runs on Wordpress, hosted with Siteground and I discovered that the db was hacked into on the 9th of Feb, this morning. Upon contacting siteground I was told to:
1) Restore DD/Back up
2) Request a site audit
What's strange is the fact that you have to PAY for using either of these services. Thankfully I had a backup of my DB was able to get my site up and running.
The question that remains though is, as a web hosting provider it is the prerogative of Siteground to assist customers who have been victims of hacking. Instead of offering help, Siteground jumped at the opportunity to make more money through stupid services without actually focusing on resolving the issue.
I'm through and through with siteground, where firstly their support system just lists a bunch of questions and leaves no room for 'Other Queries' type of issues.
Thanks for nothing siteground.
Biggest Pro: Website Transfer
Biggest Con: Be sure to spend money on every little thing.
Siteground Is A Scam!!!
" Siteground Is A Scam!!! I signed up for the service and was promised help in getting the site going. Nothing on the site has ever been functionable. I wasted many hours and money trying to figure out things myself. Followed all the instructions and reported that nothing would work. All I heard was excuses. They have taken my money and offered no service or resolution to these issues. I feel that this is a scam site and warn any one from payiong for a service that mis represents. If you read positive reviews then it is by people who work for this company! All They Care About Is Getting Your Money! Beware This Is A Rip Off!!! "
Biggest Con: No help ever!!!!
Was blind but now I see…
Although the plans are appealing, and all seems simple enough once you’re a customer for 3-4 years you start noticing the horrible policies and overwhelming pricing that other companies refrain from charging. The support for the sales team is amazing - the technical support on the other hand is non-existent. All I suggest is that you read all of their policies, otherwise a few years down the road you will be trapped.
Since moving to my new host, I have more freedom, more space, and more money in my wallet.
Biggest Pro: Plan Deals
Biggest Con: Hidden Costs
Siteground failures in billing support and cancelations
First thing I have been cancelling accounts with them for over a year and still they popup and charge me even after getting the confirmation email and chatting with cancelation support people.
I will be honest I never had bad hosting with them just the autorenewal which is not in the terms and the one year option is a fraud even they all autorenewal.
They only support through helpdesk tickets online and chat if you can get ahold of someone, phones will just send you to voicemail or disconnect you.
Cacelation process is buried along with the so called terms they specify which actually do not show up until you try to cancel, not in the original documents.
Best option for anyone is to cancel the charges and file a complaint.
Anyone interested in civil action I already have enough to follow up with the civil attourneys according to the corporate attourneys I work with.
Just post here and we will work out the details.
Biggest Pro: hosting was always stable
Biggest Con: be prepared to be auto charged to death and never able to cancel and given excuses as to why they won't reimburse you.
What customer service?????????????????????
As a previuous review stated, watch out for the auto renewal..... Had sites that don't even exist renewed and I got charged alot of $$$$ by siteground. The fun really started when I tried to talk to someone about this..... The customer support/service department is HORRIBLE!!! Can not say it enough. HORRIBLE! Called and was told there was nothing I could do, and no one higher up to talk to. I asked for a manager or supervisor and was told "I could not talk to either. I had to send email or fill out a help ticket!" Why the customer service phone #, I have no idea. Probably to try and sign you up for more stuff.
Took almost a week to get someone to offer me a partial refund. Can't say it enough.....pick another company to host with. This company doesn't care about there customers AT ALL!!!!! I will be moving my 10+ accounts to another company who cares about their customers.
Biggest Pro: uptime
Biggest Con: everything else - customer service is no existant. Horrible!!!!! Beware!!
SiteGround is the BEST hosting
I have used many different hosting and ended at Siteground.com
They are a little higher on price for domain names .. but if you plan to host your website i couldnt say anyone compares to siteground. they offer a great price and offer great hosting. The best part about SiteGround.com is that there support is by far the best they are fast if i have a problem with anything they always fix or answer my question in less then 4 minutes and most of the time it only takes one minute.
When I first started hosting at SiteGround.com I did not know one thing about websites Because of there help I now know more then I ever thought I would!
Biggest Pro: The Best Hosting and Support
Biggest Con: No Cons for hosting
siteground-save yourself the grief and find another host
Initial setup misleading. After a year the fee skyrockets and they do not tell you the first year is a special offer.
Site is slow and errors are frequent. Support is decent, but not of the quality they make themselves out to be.
Most of the time it takes multiple support requests to get a decent answer. They are also great at closing support tickets that are not resolved. Another favorite of siteground is to bill you automatically for the second year and not tell you of the drastic price increase
All they are concerned with is money. Find another web host for your site and email
Biggest Pro: none
Biggest Con: customers are only a revenue soruce for sitegound
Building websites is a completely new task to me even just choosing a web host and registering the domain. Since I signed up to siteground I've been in contact by email (more than once a day) with the support team and I had all my questions answered in a very short time. I am amazed and the most amazing: I do not have premium support - can you imagine how would the premium support be? I want advance a bit more with my site and then I will consider upgrading to the premium support.
Congratulations! You are doing a great job! Continue! That's the way to do business!
Biggest Pro: The promptness of the support team.
Site Ground is one of the best in the World
I'm a real person with a real appetite for quality webhosting and I've been with Siteground for over 1 year with more than 3 websites. This one is the 4-th.
If you ask me how is the Customer Support at Siteground I won't be able to say too many things about them because I didn't need them too much. In some occassions when I needed support they were spot-on. Siteground is very reliable web hosting and you find someone over there when you need them.
Very happy with them. Been before with JustHost and HostPapa and Fasthost.
Biggest Pro: no problems hosting
Biggest Con: speed