SiteGround reviews – Page 20

Great customer service

I have been using SiteGround for almost a year and I have no complaints. I host several websites (low traffic) with one account and I haven't encountered any issues thus far.

One thing to mention is its exceptional customer service. Every time I have an issue with one of my websites, they are very quick to help me resolve it.

5 stars for customer service! Great company overall!

Biggest Pro: Customer Service
Biggest Con: Price after the first year

Great service

I signed up due to the great presales service, however the support team has continued to be excellent after I signed up, resolving my queries quickly and with minimum wait time. They are also one of a few hosts that actually support .ai domains.

The only downside has been there was some minor downtime of the webmail client.

I would strongly recommend Siteground.

Biggest Pro: Great support

Brilliant hosts - superb support

I have now moved all my websites to SITEGROUND from various other hosts. The simple reason I did this was SUPPORT. Siteground TECH SUPPORT is the best I have ever witnessed. I have been creating websites since 1997 and used dozens of hosting companies. NONE offer the level of support found at Siteground. I have has to use the support on several occassions and I have never had to wait more than 3 or 4 minutes in a chat queue. Even a critical SITE DOWN issue due to a PLUGIN incompatability was fixed in less than 20 minutes !! BRILLIANT

Biggest Pro: SUPPORT

Woocommerce Hosting

I built an e-commerce site for a client and I had been having issues with server and connection speed. The site most of the time was slow even on the backend and yet it only had few demo data. I was also having problems with my backups. I made a decision to switch to Siteground and I have never regretted that decision. The site is now fast and I have never experienced a downtime. I have successfully implemented a backup restore. In addition, the numerous resource materials and tips they provide have been very useful. I am now moving all my sites to Siteground.

Biggest Pro: Uptime & Reliability

Reliable, Attentive, Good Support

I moved to SiteGround because I was my old host of ten years sold to another company. When my host sold I started having alot of issues with server settings, and tech support was terrible... as in horrible, weeks to resolve issues.

Anyway, I find siteground to be reliable. And most important their tech support is extremely helpful. They always help me immediately. I'm so happy that I moved to them.

Biggest Pro: Tech Support

Awesome++

Everything just works. It's well thought out, well documented, and really easy to use. Customer service is fantastic and the other star of the show. I was with GoDaddy for over 10 years. Comparing SiteGround to Godaddy is like comparing a 2020 Tesla to a 1972 Ford Pinto with one working cylinder and a flat bicycle tire as a steering wheel. I never leave reviews for anything, but I had to for this. Great experience.

Biggest Pro: Everything

as good as it can get i guess

Shared hosting is not high on my list of preferred vendors, but SiteGround is the most acceptable solution so far, and I've been a customer of GoDaddy and BlueHost. The SG interface is flexible and somewhat intuitive. It scores high on user-friendliness. I really would like a customer support system that is not ticket based (at least a chat option) on highly technical issues. This seems counter-intuitive to not have instant feedback while working thru techie problems that are specific and in-depth. But the customer service has been great as a whole and the value is above average for what I have received.

Biggest Pro: Customer service and support
Biggest Con: No chat option for technical support on complex issues

Wonderful Support

I want to give a shout out to Stoyan Ge who worked diligently, sorting through files to find the kink that caused my domain not to load. Besides that, he offered a creative solution that worked. I've had nothing but good support from SiteGround but Stoyan is one of those IT specialists that went way beyond. Thanks a bunch! I repeat because I'm required to reach a word count, thanks a bunch.

Really satisfied about my SiteGround hosting

I read really good scores about the SiteGround hosting. And, it's the truth. Good and high performance. Really fast support by chat and follow up by a support ticket. Even when you're a small client which a small hosting package. The whole hosting package and online tooling is working native for customers with less experience in hosting services. So, a warm recommend to my hosting provider SiteGround. I'm really satisfied about Siteground!

Biggest Pro: Support, Prices, Uptime, Services, Hosting packages

User Experience & Site Organization

The site is very well crafted, user friendliness is awesome. They have the perfect timing of CTAs and User Experience overall.
Support Team are well versed, can grasp quickly the customers requirement and provide quick & realistic solution.
It is indeed true that they have the best managed wordpress support system in the world going by reviews and experiencing at the same time.

Biggest Pro: User Experience & Support