SiteGround reviews – Page 2
On average, SiteGround appears to be viewed with caution by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||97|
|# that Recommend||59
|% that Recommend||61%
|Overall RatingFootnote 2||66.7%
|Review QualityFootnote 2 Footnote *||100%
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Quick and Friendly
I love how quick and friendly the support staff is on SiteGround. It is what creates brand loyalty and they are the best at it. So many technology companies try to fully automate customer service. Yet, so many problems can be solved quickly with just a short chat with another human. SiteGround has real people that will talk to you. I have domains sitting at other hosting companies, but I will be transferring them to SiteGround.Kudos.
Great Tech and Customer Support
I can't say how good is SiteGrounds tech and customer support. Every time I ask for help from them, they are ready. This time I was assisted by Rosen, such kind support. He went above and beyond to solve the problem. However the problem didn't solved, he went ahead and created a Tech Assistance ticket for me to get it resolved. Thanks a lot, guys. I recommend SiteGround for every business who needs a digital presence and a hosting account.
Biggest Pro: Hosting, support, server speed and everything
Biggest Con: nothing
Excellent Chat Help
I wanted to sign up for a new hosting plan for my existing website. The guy on the chat help was very helpful and assisted me until all my questions were answered and sign up completed to get my website moved.
Helpful conversation with very fast response time. Managed to get everything I wanted done with instant help along the way. The chat guy was also easy to understand.
Nikolay is my Guy!
I am so happy I moved to Siteground - the service and inclusions are great but what really wins it for me is the excellent customer service and support I receive. The support staff never make me feel stupid and are always there 24/7 to walk me though anything I need help with. Not only do I get the result I need but they are generous enough to explain things along the way so I am learning as I go as well. In particular I must give a shout out to 'Nikolay' in support. He is absolutely amazing! So knowledgeable, very helpful, amazingly patient with my 'blonde' questions and goes above and beyond to help me out. Thank you Nikolay - youre my guy! (the others are great too, but Nik is the best!) I feel like I am at the right place now.... where I am not the only one who cares about my sites, I feel like I have a team of professionals behind me whenever I need help and that makes me so much more confident! Thanks Nikolay and Siteground!
Biggest Pro: Sensational - super fast and knowledgeable help and support!
Biggest Con: haven't found one yet!
The support from Siteground is AMAZING! If you're looking for a hosting provider that can offer great technical support this is for you. There's so much that they've helped me do ! The speed of support is also great. I have really benefitted from the live chat where I have been able to speak to a member of their team. They have guided me through various processes. Great if you do not have a technical background!
been a customer for years- NEVER had a problem
I'm not a novice, but not a coder either. And I judge hosting companies by their support. I've NEVER waited for more than a couple minutes to talk to support, and NEVER had a bad experience. Some of the companies I've used before are: 1and1, bluehost, sitegator, godaddy, and jumpline, and NONE have ever come close. In every case, the problem was solved in about 5 minutes. Siteground is the standard by which all others should be judged.
Biggest Pro: Support
Biggest Con: None
I am new to building a website and it is more daunting than I expected, others make it look so easy. I purchased my plan just as the new Wordpress 5 was being introduced and the people at Siteground have been so supportive of all the questions I have had to ask. I rate their service as top notch. They understand that I am new to all this and have been ultra-patient with my newbie questions. I've been with other sites that have the "ticket" system and I was lucky to get my ticket answered with in a month. At Siteground, they are on top of every ticket I have turned in. They have solved all questions so far. I would like to give this review again in a few months.
Biggest Pro: Dedication, you can tell they love their jobs!!
Biggest Con: So far there are no cons to this site.
Transferring domain to lower cost host and the support has been excellent. Much better than the host I'm going to but then they are very much cheaper.
Siteground has been an excellent host and I have nothing negative to say about them. I would liked to have stayed but unfortunatly couldn;t afford it.
They have always provide the suppot I needed and responded quickly and efficiently
Ivelin was great!
Ivelin was fantastic! He was very polite, patient, knowledgeable and helpful. He receives all 10's for patience alone because he walked me through the entire transition from Yahoo to Site Ground. There aren't too many representatives from companies that I feel I can rave about, however, Ivelin is definitely one that I can. I also can't find too many companies where they will walk you through step by step.
Biggest Pro: Great Customer Service
Siteground : Fastest Web Host with Impressive Support
I've been using Siteground from more than 2 years for my medium traffic blogs and it never let me down. I've hosted more than 20 blogs and niche websites on different accounts of Siteground.
Many-a-times, I had faced some technical issue(s) with my WordPress blogs and I would say thanks to their impressive customer support, the issues were fixed right on the chat by their experienced support. If anything requires some additional input from a top technical expert, they'll create a ticket and it will be fixed within a maximum of 24hrs. For example, recently there was something wrong with my WordPress core files and I've reached out to Suppor team and they've re-installed the WordPress on the domain without losing any type of content.
Some of the best features which I like about Siteground are Extremely fast servers, SG best caching system in class (they also offer their own WordPress Caching plugin), one-click staging service, Free CDN and SSL for every domain & sub-domain, daily backup (Very helpful if something goes wrong), and user-friendly C-panel.
I've tried their both Shared and Dedicated Hosting plans and while taking the Shared Hosting my first question to them was, how's the quality of others websites and blogs hosted on the same shared IP address and they said they've got a system which checks the quality of websites hosted on shared IP and they don't allow porn or gambling kind of websites. And I think this is the most important thing you should check before opting for any shared hosting plan because it'll impact your website rankings.
Biggest Pro: Impressive Customer Support
Biggest Con: A bit Expensive