SiteGround reviews – Page 16
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||269|
|# that Recommend||231
|% that Recommend||86%
|Overall RatingFootnote 2||87.1%
|Review QualityFootnote 2 Footnote *||100%
If this host does not meet your expectations, please browse our search section to find one that does.
Best Customer Support Team
I love my web hosting company and I highly recommend them to starters or newbies like me because of their skilled and helpful customer care team.
I had a minor problem with my newly purchased domain and hosting. I made a typo in the email I used to purchase from them, so the purchase confirmation email didn’t go through. Even worse, this meant that I couldn’t log in to WordPress, which made me freak out.
I reached out to their support team. Although they can also be contacted through email or phone, I opted to contact them through live chat. They replied quickly the first time I messaged them. Their representatives are very polite, cool, and efficient. My ownership problems from my mistaken email address was quickly resolved.
Their customer support is only one reason to recommend SiteGround. It’s the perfect training ground to practice my skills in website development—particularly with WordPress sites. In fact, WordPress themselves recommend SiteGround.
The speed and security are other reasons to love SiteGround. The most important issue, of course, is speed and client security. SiteGround runs regular virus and malware scans and I receive notifications via email regarding the results. I’m always updated on the inner and outer workings of my website.
Overall, I’ve had a very pleasant experience with SiteGround and would highly recommend them to anyone.
Biggest Pro: Customer Care
Top class support
Support always come through when I make a stupid mistake! So friendly and helpful- one of the best services I've ever experiences on the web. For a noob like myself who needs guidance it's comforting to know that support has my back at all times. Other aspects are great too like uptime, speed, optimization, pricing, flexibility. Never been happier with a hosting provider.
Biggest Pro: Support
Assistance with paypal payment
I wanted to register a new domain for my hosting plan. Very quickly the chat commenced and I explain my request to Roisin. My query was handled by Roisin G and from the start, Roisin was kind and friendly. Very quickly, I was sent a link to pay via paypal and bam, my issue was resolved. The interaction was kind and friendly. Great customer service! Been a loyal customer for over 12 months and highly recommend Siteground.
Biggest Pro: Kind, friendly and resolved my query immediately.
Splendid host and outstanding customer service!
All of the tech people who I've chatted with are great and will hang with me until the problem is resolved. I love SiteGround! They respond very quickly, are patient and knowledgable, and super friendly, 24/7. I've always solved things with the live chat and never have had to call them, although their line is also 24/7. I would recommend SiteGround to anyone, anywhere, anytime of any day.
First off, I’m a freelance writer. To scale my business, I needed a website. You know - a place where I’ll advertise my services to potential clients. So, I went shopping for the best web hosting companies. I’d never owned a website before, and as you can imagine, I didn’t know where to start. I asked around, mostly on Facebook groups. I was looking for a newbie-friendly web host. The suggestions came in thick and fast.
SiteGround featured prominently on the list of recommendations. I must admit that I went for the host due to the consistently positive feedback I got from most users. I set up my website, created a landing page, and uploaded content. But there was a problem. I didn’t know how to set up a professional email. I knew I needed one to standout. Then it hit me! Someone had mentioned about SiteGround’s stellar customer care. I got in touch with the customer care desk, and their professionalism wowed me. The customer rep addressed my concerns in no time. Even more impressive, Viktor sent me links to online tutorials on how to go about the entire process.
Fast forward. I upgraded my hosting plan to accommodate my new niche website, and the experience is excellent so far in terms of my website's speed. I’ve never had to complain about downtimes too. So, here’s my take – SiteGround is the to-go-to web hosting service if you’re a noob or a beginner with zero knowledge in tech. My rating for Viktor from 1 to 10? 11! Thumbs up!
Biggest Pro: Five-star customer care services
SiteGround are a remarkable group!
They where their heart on the sleeves of their support staff - putting people first in a technology environment like few others do. So many 'big' names could learn so much about customer satisfaction just by observing what this team do.
Well done - You are a true scarcity - 'Geek Royalty' indeed.
I would happily recommend you to everyone I know, especially those that have been negatively effected by one of you manic cousins.
Alen was outstanding
I had several issues which required patience as well as determination to sort out. Alen Sh was professional, thorough, patient, knowledgable, and entirely committed to seeing the interaction through until he had answered all of my questions, and had me going in the right direction again. I feel that the chat we just had could be used to train other agents as to how to best work with clients who are confused and frustrated--he was really helpful. I can't thank him enough--thank you, Alen!!!
Great Customer Service
Siteground's customer service chat and phone support is just great. The folks are knowledgeable, courteous, and enjoyable to chat with. They also get the job done. Every time I have chatted with them to set up something on the site, it has been accomplished. I highly recommend Siteground. Their plans are reasonable as well. I did a lot of research to find them, including asking web developers, and I'm so glad I went with them.
Biggest Pro: Customer Service
Excellent assistance given by Petar K. (TM)
As always with SiteGround, the attention has been with a high level of quality. Petar, the technitian who gave me attention, has beenso focused on giving the assistance service, that it took me more time to think and make the issue question, than the speedy answer from Petar. He knew the answer as soon as I pushed the sending button of the chat. I highly recommend this company to any person wishing to have a top quality internet site, with the best clients attention. Thanks again.
Biggest Pro: Service attention to any issue of web site
Biggest Con: None
Quick response, polite, got it
Able to answer my question at 5:45 a.m. Understood my question, answered it clearly, quickly & politely.
I was hoping the "Black Friday upgrade sale" included the option to extend my term of service at a reduced rate. (Extending from one year to two or three years is an upgrade, in my opinion.) That was not part of the upgrade offer.
Service is very expensive when not offered on discount.
The website did not make that distinction, which is what necessitated my contacting customer service. But the representatives explained the situation.
Biggest Pro: Quick, polite, on point
Biggest Con: Didn't have the option available I was hoping for.