SiteGround reviews – Page 14

great tech issue response

started a ticket at 7pm on a Sunday night over a holiday weekend no less about a backend email server issue that was pretty buried and Siteground support had the issue resolved in less than an hour! The issue was escalated quickly as soon as they had the relevant info and the technical engineer assigned had it sorted out quickly. Great job all around and you have a happy loyal customer!

Live chat

I am not technically savy a student set up my website and said it would be okay without doing anything. I few months ago I couldn't access my website. I was overwhelmed not knowing what to do and how fix it. I had some free time over the holidays and looked through the siteground website. I found the live chat. The person walked me through step by step and it was fixed in a couple of minutes. I am so relieved and thankful.

Biggest Pro: Provided simple steps to fix issue
Biggest Con: My website provides me a side gig. I don't have any technical understanding

Best hosting ever

My website was hosted on a different hosting platform and was incredibly slow, also their customer service took ages to answer my questions and solve my problems. I changed it and moved my website on siteground and it's perfect! Not only my website is fast but their customer service is extremely fast, prepared and kind. I would recommend it to everyone I know. Thank you siteground!

Biggest Pro: Excellent customer service

The Dedicated Customer Service Is Nothing Short Of Amazing

As a long-term customer of Siteground's web hosting, our company started with them from a great deal they had going at the time for their entry-level hosting service.

Over time and after generating trust in the company, we finally upgraded into one of their dedicated cloud server plans, and so there has been no shortage of opportunities to communicate with customer service.

Typically, having to contact customer service is a long and torrid affair, but Siteground really just does it right. I have always been helped in a reasonable amount of time and the technical knowledge of their customer service and tech-staff is bar-none.

I would not hesitate for a moment to recommend Siteground web hosting services to anyone and everyone who has or wants to have their own website and/or domain name. After working with several other "top hosting providers" around the web and never falling in love with anything about any of them, I absolutely love everything that Siteground has to offer and likely will never be leaving their hosting services for as long as they continue providing not only the highest quality services but the highest quality service personnel as well!

If you haven't done so yet, I highly suggest you give Siteground's hosting services a try - I have a feeling you won't be disappointed...

Biggest Pro: Customer Service
Biggest Con: Every once in a while you may get a service tech that doesn't understand your particular issue, but it doesn't happen often.

Nikola was awesome

He was super super patient and awesome. I know next to nothing about computers and the internet, and he walked me through everything. I would have been lost without him! I have no clue about domain transfers or any of the other things that he helped me with. Even when what he said didn't make sense to me, he said it several different ways until I understood. He was so so wonderful. Thank you Nikola!

Biggest Pro: helpful!

Great service and support

I loved the technical support, very courteous, educated, and quick to answer. The plan I got was shared with the domain protection and a backup plan. Used it for over three years, 2 of service and one extra for the domain.

I don't know if there was an option to pay monthly instalments because I had to paid upfront when I registered, but I'd prefer a monthly plan in terms of budget handling. For everything else, the service is easy and straightforward to use.

Biggest Pro: Service and support
Biggest Con: paying all upfront instead of monthly

Siteground assistance

Excellent,The operator was quick, kind and efficient. He answered all questions and solved problems by trying to provide multiple solutions to the problem. I found it very helpful that it allowed me to wait for the response from my partner who was not on site at the time of using the chat, so that I would not have to go through a new support session. he was also quick to fix a glitch I had on one of my account domains.

Give a 5 star to Stanimir V.

Thank you so much for your patience to help me settle the problems! Really appreciate it.

It's my first time to subscribe to the hosting plan, and there are a lot of technical things that I learned through five-month. So with the help centre from SiteGround, it's definitely helped me to improve better.

I like how they can send the chat to the email so I can refer to it back in case I lost again.

Kudos to Stanimir V.

cPanel new database size incorrect

Once I was able to get to the chat the answer took little time for the representative to find an answer. Once the representative found the answer it was complete and understandable. It took more time to get the answer than it took to start the chat. The chat should be easier to get to. Once the chat started it took little time to get the answer. Three hundred characters to large.

Biggest Pro: Excellent Support
Biggest Con: It's not very easy to get to the chat

wp assistance

As always, siteground help is efficient and informative. This is not the first time that I have contacted support. I sometimes call and talk to them and appreciate that I can understand them. I don't have to deal with strong accents where I cannot make out what they are saying. This is one of the main reasons that I have stayed with them for over 3 years and will stay with them.