SiteGround reviews – Page 13
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||345|
|# that Recommend||306
|% that Recommend||89%
|Overall RatingFootnote 2||89.3%
|Review QualityFootnote 2 Footnote *||100%
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Instant Chat Response
We have been with Siteground as a reseller for all of our Websites for over 5 years.
The turn-around-time for support is very professional for on-line chats, phone calls, and support tickets, covering, admn support, security, email support, hosting support, spam support, and malicious files support.
We have used other hosting suppliers in the past and once we found Siteground, there is NO LOOKING BACK!
Thanks to your tech team and admin support! YOU ROCK!
Best Customer Service
I have hosted with many other companies and there is absolutely no comparison to the customer service I receive from SitGround. When you need help, it makes all the difference in the world. My previous company wait times were on average 30 minutes and then they would just send me links to help articles. They refused to help beyond that. Not SiteGround. They help until the problem is solved!
Biggest Pro: Service and Support
Great Chat Service
Had an issue with trying to create a new website. Tried to resolve the issue on my own with troubleshooting for about 2 hours. Finally did a chat. Waited 4 minutes to be connected with a chat representative. After chat started the representative had my problem solved within 15 minutes. It would have been resolved sooner than that but I had a few technical issues on my end. Very pleased with the customer support.
Site Ground is fantastic
I have had a great experience with SiteGround. It was my first time building a website for my business. They have great tutorials, and if you run into trouble there is a chat option 24/7. And they are always so smart about what might be going on. I played around with a lot of other hosts before I ended up on this one. The customer service is the absolute best. The price is good. There are tons of templates available, and upgrades if you should need them. I was able to do some personalization in html, as wel.
Biggest Pro: customer service, quality of options, ease of use
This chat technician was amazing! I had a glitch in CDN which led to a temporary redirect issue. A viewer had emailed me showing the redirects she had gotten, although i did not see it i went to SG chat. The tech fixed my cloudflare issue i didn't know about, was fast and informative. Thanks Antonio K. Fast, personable, helpful. This is the main reason i use their services for hosting.
Great Support Over The Years
We couldn't be happier with Site Ground.
We've been with SiteGround for at least five years and as they've changed the support has been consistently excellent. They've helped in a variety of ways from support with SSL installation, increasing memory, explaining various options, all while being readily available.
I would highly recommend them.
Your operative Angelina must be commended for her knowledge and amazing patience dealing with someone who knows nothing as far as the technical side of a website goes. your operative did her very best to talk me through a very complex set of instructions Your rating system only allows a maximum of five stars. In my view the lady deserves twelve Siteground are luck to have her.
Super-quick solution provided
Mariya got to the root of my problem straight away. She then offered to fix it for me (which was great because I was way out of my tech comfort zone) and after a short time, everything was fixed and working.
The problem with most tech support is that they assume you know what they are talking about when the highlight a problem. Siteground techs (in my experience) don't do this and always offer to perform fixes beyond my knowledge.
Great support (as always) from Siteground Tech Support. Very, very pleased with the service provided.
Biggest Pro: Amazing support
Biggest Con: None
Excellent help by the team
I am really happy Rusi and Ivayo handled my queries with patience and sorted the matter which took more than 3 hours to resolve as there was break in Internet here in Delhi today.
My site suddenly was not responding properly win wp-admin and i was unable to reslove the matter, And on top of it the connection was breaking today. But Rusi and Ivayo helped me with the solutions and matter resloved finally. Am very grateful to Siteground team.
Big improvement in Support over past year
Despite lots of problems with Support last year, recent experience has been back to the high standard of previous years.
I have been a customer of SiteGround for 14 years and last year was the only time I've had problems with Support.
So I hope the company has fixed the issues and we can all look forward to better support going forward.
As for speed and features of SiteGround, they easily exceed those of most other hosts.
Biggest Pro: Usually top level support
Biggest Con: Expensive