SiteGround reviews [Updated: July 2021]
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||349|
|# that Recommend||310
|% that Recommend||89%
|Overall RatingFootnote 2||89.4%
|Review QualityFootnote 2 Footnote *||100%
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Best Customer Support and Performance
I run a digital marketing agency and I have used several hosting services such as Hostinger, GoDaddy and hostgator but I end up returning to Siteground because of the reliability. They have excellent Customer support and the performance is 99% the same as day one. Most other hosting services were fast initially and within a week or so it degrades to an un usable state. I can openly vouch anyone to go for Siteground for your website.
Biggest Pro: Customer Service and Performance
Biggest Con: Slightly overpriced for starter businesses
Great customer service
On numerous occasion had someone on the chat within minutes with the solution to all of the problems I had. There were numerous issues that I had at the beginning and then slightly more complex ones as I moved on.
All of the contact I had either through the chat or through email, all of the staff a Site ground had great technical knowledge, were patient and friendly.
Incredibly happy with the service. Highly recommended
Biggest Pro: Customer servce
Biggest Con: website a little diffcult to navigate
If there were more stars then I would press them
I am amazed at the methods and process that SiteGround have made. Brilliant.
The communication is more than Perfect and the feel of communication with live communication is so handy. There professional standards is above and beyond.
The site plugins are just out of this world and the user interface feels like it works with me.
There is no negatives about them I would recommend them to anyone.
Biggest Pro: Communication, price, support, value is all pluses
Biggest Con: None
I just have to say that Filip was one of the very best tech helpers I've ever dealt with. Even though is was a chat, he quickly realized how worried I was (frightened and on edge of tears) and his first response was to give me some philosophic advice to help me feel better. Now THAT is real tech help!!
He then went above and beyond his job to not only solve the problem, but to explain what went wrong and how to fix it.
In a very short time our website was back up and looking right and I will never forget Filip. If he is representative of all the SiteGround employees, I will never use any other company.
Thank you, Filip!!!
Biggest Pro: Filip
Very Good Customer Service
Dimitar G. helped us very well. He's highly educated, well mannered and ready to help. he helped us get our website up and running as well as resolve other issues. He also did gave us tips and other resources to look at to improve our site speed. He's very honest on how he work and very honest on what sector he can help us. I like Dimitar's approach to customer. I hope all customer support in siteground is like dimitar's manners.
Patience, Personable, Pleasant, and Pros.....
Those are the words that I would use to describe 99% of all the Site Ground Support Agents. I am not a developer, whereas, I own, chair, and/or am a partner in approximately 15 companies that we have hosted with Site Ground for the past 2-3 years.
If your nontech, know just enough to be dangerous, or a clueless business owner...I assure you that my anal-retentive OCD self, researched everyone who is anyone in the hosting world and this is BY FAR the best option at the price that the developers get......
They don't waste money over the top advertising which ultimately gets passed on to us the clients. and/or use trickery, or bombard you with partner offers, or sell your profile to the world to get you enrolled in a bunch of memberships you don't need like the pukes at Go Daddy, ZoHo, whathaveyou.....and when you figure out that this is the secret that all of the developers use...you know you are at the right place...the other SECRET I will share is Envato.com which is how I found out about Site Ground..
Eliza D is who was the most recent agent to go out of her way to help and the patience to tolerate a non-developer with just enough experience to be dangerous.
Biggest Pro: Pricing, Agents, SImplicity and the fact this is Where the Developers do their Hosting and Dev. Work.
Biggest Con: Honestly, its to get the opportunity to bitch at the Teir 1 Tools taht waste an hour b4 sending you to someone knowledgeable
Customer service above and beyond Helpful
I just signed up today with the help of Guest services rep Diana K. who was very helpful and patient. Diana also provided me with links to step-by-step instructions on the host site i was transferring from to siteground (which was greatly appreciated). I have been stuck on a hosting site for years and never received this kind of help and guidance until i switched to Siteground today. Highly recommend it, especially if you are new to setting up a website!
Biggest Pro: Step by step help on how to transfer my domain
Just super happy.
I've been using Siteground for about 1 to 2 years now for my business websites.
It is easy to set up, easy to use and the customer support is quick and extremely helpful. It's great for developers as well as for non-techies.
The prices are good and it enables you to integrate other tools/partners like Cloudflare, WordPress, etc. with almost no effort.
Compared to the Hosting company I used before, it's miles ahead.
Thank you guys and keep on going!
Biggest Pro: Easy to use
In a matter of seconds the guys from support answered my call and helped me with my problem. They wait for you and show you how to do the things you don't know. Since I have NO programming experience I felt insecure but with their kind and patience I felt safe and will definitely look for their help in the future. They even offered some advice on what to do in order to solve the problem in a safer way.
Biggest Pro: Timeliness
Biggest Con: None
site is down
the site was using unknown IP and I didn't know that, siteground customer rep quickly found that and helped me change the IP and set up my email authentication as well in no time.
the site came back in about 3-4 min.
even the chat service is quite fast, perhaps because it is early morning, but I had a really good experience and got my site back in no time.
super fast service.
Biggest Pro: fast service
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