SiteGround reviews [Updated: May 2020]
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||172|
|# that Recommend||134
|% that Recommend||78%
|Overall RatingFootnote 2||80.5%
|Review QualityFootnote 2 Footnote *||100%
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Excellent customer service
I have been with Siteground for 12 months now and I really cannot fault their customer service.
I happily recommend them to anyone looking for web hosting and I am not even in the affiliate programme.
Their customer service is impeccable and there are many other companies, both hosting & in other markets that can learn from the professionalism & courtesy of all the Siteground staff and ethics.
Well done Siteground.
Biggest Pro: Customer service.
Biggest Con: None.
Excellent and Top-Notch
The reason I picked SG was because I heard they are good with Customer Service, I never got a chance to check this until recently when I had some issues and true to the word, every penny was worth spending on SG Hosting. I contacted them over chat, email support and every time their response was timely and satisfying I don't think I would have got the same level of service from any other hosting company, Timely, professional and to the point. Thank you !!
Biggest Pro: Service
Biggest Con: None as of now
Excellent (and Fast!) customer care
I was just getting back to revaming my website when I encountered an issue uploading a Wordpress theme layout. Kristian on the SiteGround team responded on chat in less than a minute and had my issue completely resolved in less than ten minutes. Fast, friendly, knowledgeable support is why this former Hostgator customer is happy to be at SiteGround. The chat support is always first rate. Thank you.
Biggest Pro: Great customer care. Just the best.
The Easy Way
When you want a company to have your back, use Siteground. Their customer service people are extremely helpful. Sitegrounds prices are good and actually quite fair in the marketplace.
I found Siteground through an affiliate educational site, it has measured up to be exactly what the teacher said it would be. I can see why he, a master Web developer, recommends it.
Biggest Pro: Customer Service Staff
Biggest Con: You actually have to pay for this great service.
Great Support & Speed
Siteground always provide outstanding customer support and their servers are very fast.
I am hosting with them for past 9 years and it is a pleasant experience most of the time.
SiteGround’s own caching system Supercacher allows static and dynamic web pages to be cached for quick delivery to users.
Their renewal prices are quite high. So its better to signup for 3 years initially.
Biggest Pro: Fast Support
Biggest Con: High Renewal Price
Why go anywhere else??
Siteground is simply THE BEST. Fantastic pricing for top-notch services and unbeatable support team- usually answer chat questions within a couple of minutes, very knowledgeable and friendly- and speak real English! They have solved several website problems for me (which I'd spent ages on) in just a short chat. Highly recommended. Others may be cheaper- but they don't include all of the freebies that Siteground offers- nor do they offer comparable support. Why go anywhere else??
Biggest Pro: Top quality hosting and support for a comparatively cheap price.
Biggest Con: None.
Chat about inodes
Eliyan P. was prompt, heard my question and understood it and then gave me very clear steps to solve it.
Told me how to use the cPanel and disk usage - then helped me find the area most used (cache) in one area, and then told me the safe way to fix the problem. He then told me about backing up the website before i removed the cache with CSS in it A great tech support person. Many thanks to Eliyan.
Biggest Pro: knowledge!
Great customer service
I was having trouble securing my website, which is a big problem since i intend on using it for business purposes. However, SiteGround's customer service is by far the best i have seen on any online store to this day. I was immediately entered in a live chat with a really helpful person (named Antonio i believe) who helped me get my site secured in no time at all. Keep up the great work guys!
Biggest Pro: Excellent Service
Their customer service is EXCELLENT for a novice like me.
They explain in detail what I need to do & even then go and check that I did it correctly. So I learn and upskill - plus I know for sure it is correct.
I needed to set up a subdomain - helped me with the steps and checking I had done it correctly and told me what information to give to the web developer.
I love Siteground because they help me really well. Much more than Bluehost has ever done. Just talked to this helpdesk guy over the chat and he quickly found out what was the issue. So happy!
Down sides are that the knowledge of staff does vary. Waiting times vary too, many times within 10 min, other times it takes a bit longer, somtimes even 30 min or so. Site speed is sometimes disappointing but that can be influenced by so many things, not just hosting.
Biggest Pro: helpful
Biggest Con: waiting times (sometimes)
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