SiteGround reviews [Updated: November 2020]
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||253|
|# that Recommend||215
|% that Recommend||85%
|Overall RatingFootnote 2||86.4%
|Review QualityFootnote 2 Footnote *||100%
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As always, siteground help is efficient and informative. This is not the first time that I have contacted support. I sometimes call and talk to them and appreciate that I can understand them. I don't have to deal with strong accents where I cannot make out what they are saying. This is one of the main reasons that I have stayed with them for over 3 years and will stay with them.
Best Siteground support
I found SiteGround to be noticeably faster and extremely reliable. Their hosting plans are flexible, and their customer support is one of the best in the industry. That's why I've chosen to recommend SiteGround as one of the best WordPress hosting companies.Super fast servers: All SiteGround servers are highly optimized for speed. They are equipped with latest hardware like SSD drives and custom software to make sure that your site is super fast.
Top Notch Customer Support Their customer support is amazing to say the least. They offer 24/7 phone, live chat, and ticket based support.
Free CDN and SSL They offer instant setup of Cloudflare’s free CDN and free SSL certificate from Let’s Encrypt.
Multiple Server Locations They have data centers in three continents. You can choose the location you prefer during signup.
Biggest Pro: Best speed
Biggest Con: Expensive
Super Patient and Helpful Support
So grateful for siteground support. My helper Rosen was exceptionally patient and dedicated to helping. It was much appreciated. Siteground is always a big help. And I never have to wait too long for assistance. I have dealt with a lot of host and siteground is by far the best in its field. The learning curve from cpanel to Site Tools is an adjustment but Site Tools is looking to turn out to be the better of the two.
Biggest Pro: Quick to Reach Help and Patient Support
Biggest Con: Learning curve from cpanel to site tools but Site Tools is looking to turn out to be better.
Truly, the best!
I'd like to thank Eliza for her endless patience and willingness to help without making me feel like an ID 10 t...She went out of her way to get to the bottom of my issue. She listened and didn't tech over me. Siteground is blessed as I am as your customer to have her on the roster! I will continue to recommend Siteground due to customer service and knowledge, a.k.a, Eliza. Agents like this make it easy.
Biggest Pro: Tech support
Two Issues Resolved at Once
I contacted SiteGround when I was not able to access my website and my email suddenly quit updating. I wasn't receiving any business emails. I initiated a chat session and the agent Vladimir was great! He helped me to resolve both issues in a single chat session. I am not tech-savvy, and Vladimir was very patient with me. He made sure I didn't have any additional questions or issues before we ended the chat session. My website is back up and running and so is my email. YAY! Thanks Vladimir!
Biggest Pro: Friendly and helpful agents
I moved to Siteground from Godaddy, because the site was painfully slow at Godaddy. Since i moved, everything has worked perfectly.
I have had to use their support twice now, and both times they went above and beyond to help. It was service like I have rarely experinced.
Moving the site went smooth. Load speed improved dramatically. And when I needed help with setting up the e-mail (after Godaddy f*** that up as well), they spend 45 minuts making sure everything was perfect for me!
Biggest Pro: Service, Skill, Speed
Biggest Con: Maybe finding the "chat with support" button is a bit tricky. But that is it.
Great Customer Service
Unfortunately due to COVID-19 our small family business had to shut it's doors. We are struggling making ends meet for the duration of the year during our closing procedures and had to cancel our Siteground subscription. When contacting them about cancelling they were very helpful, accommodating and understanding of our situation and worked with us. In a time like this, it meant the world to us and we will not forget it. In terms of actual hosting, we never had a problem with Siteground and their service has always been top-notch. Would recommend and if I ever needed hosting again, I would use Siteground again.
Quick and excellent support
Miroslav was quick to respond to my questions and to walk me through what I needed to test to fix issues on my website. He narrowed down the problem quickly and was able to determine the plugin that was causing issues. I spent around 30 minutes on the chat with him and was happy with his speed and knowledge, and how patient he was throughout our chat. Great service :)
Biggest Pro: quick diagnosis
Awesome support service
The support service is quick and efficient. Both qualities are really difficult to find nowadays in domain/hosting companies, which are usually slow and unprofessional.
The hosting has a really good price and provides all the basic features for a professional online business: One click staging instances and backups, Cache mechanism and performance optimization (including Cloudflare), SSL configuration...
After having really bad experiences with other providers like OVH, and "ok" experiences (bluehost or godaddy), SiteGround is our favourite
Adomira was a great help!
I had an issue with my payment while buying a domain. I was in a loop of having to verify but being declined and had a warning on my account I did not know what to do so I went on siteground customer support and was immediately connected to someone through chat and i explained my issue and they connected me with Adomira she understood everything and check all the information and explained me the process. Adomira was a great help! thanks!
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