SiteGround reviews [Updated: January 2020]
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||125|
|# that Recommend||87
|% that Recommend||70%
|Overall RatingFootnote 2||73.9%
|Review QualityFootnote 2 Footnote *||100%
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Thanks for getting site changed over
Thanks for getting site changed over . I am new to server settings so was not sure what I was doing other than screwing up my site which I am an expert at and proud of it . I changed over from Godaddy after a decade of frustration in trying to use their dashboard . It would always take me multiple pages to find cpanel or domains etc and this was after using them for 11 years , I was always confused and lost in their system and yours is super easy to navigate which saves me a huge amount of time being that i sometimes have as many as 20 sites that i am working on at a time .
Biggest Pro: How well the dasboard is organized for efficiency and speed of use
Biggest Con: none yet
Siteground Tech Support
I'm not in the habit of posting reviews - about anything. However, I'm a total tech novice, and siteground tech support have been so consistently good, that I figured I'd make an exception this time.
So far I've built three sites for myself. On each occasion I've had queries or issues in the first stage - pointing siteground's server to my domain name server. Feedback from tech support has been virtually instant on each occasion, and has enabled me to resolve the problem immediately - even though the issues were not actually with their service.
Replies have been in clear language, with explanations whenever I've needed it. Tech support write messages that are spellchecked and polite. I've used phone support on one occasion, and found that equally good.
I am not knowledgeable about several points in the numbered section of the review - but the quality of the support service so far means I've given them a maximum score throughout, and I'm very likely to renew without doing further research on uptime & price.
On the one occasion when there was an issue with something directly within their control, it was dealt with fast and accurately.
Biggest Pro: Service
Good plan with all I need plus always there, professional suppirt
I host our multitude of sites on SiteGround hosting for many years already. Impressed with unwaivering stability of their servers and always ready to help very proficient technical support. Whatever problems arose, all was resolved in a matter of minutes.
Today I had a problem with accessing a new subdomain giving 404 although all was setup correctly. A couple of minutes with the customer support over chat and a new free ssl certificate was installed so my new WordPress site could respond to https requests.
Really recommend for this who need a trusted partner for their online business.
Biggest Pro: Techincal support
very happy with the quality of the support we received. we are new to your platform, but your support staff took our naive questions and gave very detailed answers which are very helpful. many thanks for the supports.
I am sure we have more to learn from your site but really look forward to using your site for more years to come. all the best and happy new year!
Awesome hosting company
I just have to say that Siteground is an awesome hosting company. Their servers are fast and reliable! Keep going! I have no complains for now and I hope there is not going to be any in the future either. I will recommend Siteground to all my friends and co-workers. I had one small chat with their support operator and it went very well. Stay with Siteground in the future for sure!
Great service from SiteGround.com
All the customer service professionals I have encountered at SiteGround are entirely professional. They are never too familiar with me; they are always patient, approachable, helpful, and appropriately instructive. I can either find what I need easily on their site or quickly get the answers and explanations I need via support tickets. I recommend them highly.
Best Customer Support Team
I love my web hosting company and I highly recommend them to starters or newbies like me because of their skilled and helpful customer care team.
I had a minor problem with my newly purchased domain and hosting. I made a typo in the email I used to purchase from them, so the purchase confirmation email didn’t go through. Even worse, this meant that I couldn’t log in to WordPress, which made me freak out.
I reached out to their support team. Although they can also be contacted through email or phone, I opted to contact them through live chat. They replied quickly the first time I messaged them. Their representatives are very polite, cool, and efficient. My ownership problems from my mistaken email address was quickly resolved.
Their customer support is only one reason to recommend SiteGround. It’s the perfect training ground to practice my skills in website development—particularly with WordPress sites. In fact, WordPress themselves recommend SiteGround.
The speed and security are other reasons to love SiteGround. The most important issue, of course, is speed and client security. SiteGround runs regular virus and malware scans and I receive notifications via email regarding the results. I’m always updated on the inner and outer workings of my website.
Overall, I’ve had a very pleasant experience with SiteGround and would highly recommend them to anyone.
Biggest Pro: Customer Care
Top class support
Support always come through when I make a stupid mistake! So friendly and helpful- one of the best services I've ever experiences on the web. For a noob like myself who needs guidance it's comforting to know that support has my back at all times. Other aspects are great too like uptime, speed, optimization, pricing, flexibility. Never been happier with a hosting provider.
Biggest Pro: Support
Assistance with paypal payment
I wanted to register a new domain for my hosting plan. Very quickly the chat commenced and I explain my request to Roisin. My query was handled by Roisin G and from the start, Roisin was kind and friendly. Very quickly, I was sent a link to pay via paypal and bam, my issue was resolved. The interaction was kind and friendly. Great customer service! Been a loyal customer for over 12 months and highly recommend Siteground.
Biggest Pro: Kind, friendly and resolved my query immediately.
Splendid host and outstanding customer service!
All of the tech people who I've chatted with are great and will hang with me until the problem is resolved. I love SiteGround! They respond very quickly, are patient and knowledgable, and super friendly, 24/7. I've always solved things with the live chat and never have had to call them, although their line is also 24/7. I would recommend SiteGround to anyone, anywhere, anytime of any day.
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