SiteGround reviews [Updated: September 2021]
On average, SiteGround is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||369|
|# that Recommend||330
|% that Recommend||89%
|Overall RatingFootnote 2||89.8%
|Review QualityFootnote 2 Footnote *||100%
If this host does not meet your expectations, please browse our search section to find one that does.
Kola Nut Travel
Kolyo was very helpful and thorough. I really like that he was patient. Sometimes I have contacted SiteGround and reps have been abrupt, he was the opposite. Over the years the website format has changed quite a bit, but it still has a lot of useful tools to assist the novice. The chat time to reach someone is always very short. Approximately two years ago, I moved my Word Press domain and website over to Site Ground. This decision was based on technical help I was able to receive, unlike the company the site had been hosted before. The Growbig Plan enabled me to host more than one website, and it is a good way to add additional websites to my portfolio.
Helped me fix my issues quickly and I no longer had any problems which I had previously. Now my website is hosted problem free without any issues and I can continue on serving my customers and helping them get the products and services they need. This is what happens when you host with a good website hosting company like siteground. I am thankful to have this experience.
Great Customer Service - POOR JOOMLA SUPPORT!
One of the things that I really appreciate about Siteground is your responsive customer support. They are patient, supportive, and very polite. They have calmed my concerns over many years of site issues.
Over the almost 10 years of using this service is has given me so much peace of mind. What has been distressing as of late is how Siteground seems to be abandoning your Joomla users. We no longer have access to the staging feature (one of the reasons that I selected Siteground) and your tech support pages only address up to Joomla 2.5 (the current one is Joomla 4.02).
Is there a way for this company to keep their Joomla customers aware of how you are working to make sure that our services are comparable to WordPress users (or find a way to reduce our costs to match our limited features)?
Biggest Pro: Friendly, Patient, Knowledgeable, and Helpful Customer Service Reps
Biggest Con: POOR SUPPORT FOR JOOMLA USERS
ATANAS P. is an Awesome Technical Support Guy!
Thank you SiteGround, especially Atanas P.
He is extremely awesome, patience, polite and answers all the questions and problems that I have.
He would really deep dive and find the issues that I am not sure about.
He can understand very well and answer accordingly and professionally.
Even it is out of the hosting scope, he is still willing to help.
Fast reply and highly expert indeed.
Thank you Atanas P., I hope you will stay with SiteGround and continue supporting us.
Great customer service and tech support
The folks are Siteground tech support are kind and helpful. Quick to answer, too.
I've been with them for a number of years and have had few problems. But whenever I am spammed or have malware, tech support has always helped me, though I don't pay a great deal for my sites.
I have one domain and several sub domains.
I'm impressed by the kindness of the tech people--I'm pretty lame when it comes to tech issues and they never make me feel stupid or get frustrated with me. They website is easy to navigate--it's easy to get help and easy to find your way around.
Site ground has the best support team. Quick and helpful. I've been using Siteground for over 1 year now and everything is super fast and smooth. The customer service is just awesome. Whenever I connect with them they know everything and provide the best possible resolution. Highly recommended.
Just a bonus point, never go with Godaddy, they have the worst services.
Biggest Pro: very good customer service and hosting
Biggest Con: nothing much
I've honestly worked with a lot of chat bots in many different fields for ranges of issues. I've never been disappointed with the help or response from the SiteGround team. They are always friendly and always helpful, even if i'm the one in the wrong or haven't checked something. They've kept me calm and helped me understand even when it's complicated. It's easy to get the help needed and even if i can't fix it they are always willing to assist or point me in the right direction to get help! Thanks!
Biggest Pro: Always ready to help
SiteGround has amazing customer service. Our site had a big issue with CPU seconds, and it was fully explained what the issues were. The site was shut down, but we were put back up despite passing the limit, and now it is on us to ensure the issue does not happen again. Very fair, and it makes me feel valued as a customer. Bozhana was extremely helpful and solved our issue. Thank you!
Biggest Pro: customer service
Biggest Con: pricing (especially for longtime customers, I wish we had discounts)
Number 1 Hosting Company
In my opinion, SiteGround is the very best hosting company because of their professional customer service, and their protection of my business website from Online problems. My website was never down and that was the most important issue for me and my customers. I will be very happy to share my SiteGround experience with all my business associates who want reliable hosting services.
Sir William Jackson Inc
Great Customer Service
I have been a customer of Siteground since 2018 and i couldn't be any happier! The customer service is amazing, they were there when i needed help changing my billing date and when i needed help with my site when i screwed something up. I would not use any other host for my website. The speed is great. The tools for managing my website is also so very helpful!
- Date modified: