Re-invent reviews

Scam-artists... don't use them!

I am a long-time, unhappy customer of RE-INVENT hosting services.

I don't use my site very much, but for a few things.
Every year my credit card is charged an amount which inexplicably increases every year.
I have yet to get an invoice, email, or any kind of proof of payment. I get nothing which creates havoc when claiming expenses with my accountant and the IRS.

I have contacted their "helpdesk" on several occasions to resolve the matter. I have sent emails to both billing@re-invent.com and support@re-invent.com concerning payments for which I never received any invoice nor proof of payment.
At best, I don't get an answer back from them.
But usually, I am met with down-right rudeness.

Logging into your account on their website shows no record of any payments made. Yet magically payments appear on my credit card statements every year for the last few years.

I am truly fed up with this.

I am about to start the saga of cancelling my account. If all goes like others testify, I think I'll be in for the long haul.

Has anyone every thought of doing a class-action lawsuit against them?

Biggest Con: no help, they bill your credit card without asking

Don't use them, one man shop... seems focused on something else

I wish this place would spend as much time answering support emails as they do monitoring these forums.

All that you read here is accurate. Poor, non-existent, customer service. Hard to cancel.

I get daily emails from them about not paying my invoice... I've canceled the account many months ago and told them to stop contacting me.

Just don't use them.

Do Not Recommend

Probably one of the worst hosting companies I have ever dealt with. The only support you can get is via their web site ticketing and they are slow to respond. Our web site has been down at least 6 times in the last month. In the last year it has been down at least once a month and most it has been because their server runs out of disk space?????

Dishonest company, rude people, bad customer service. STAY AWAY

Because it was very cheap I hosted several websites with them. I started experiencing their rudeness and lack of support and I asked them to close all my accounts and I moved all the sites somewhere else. They kept charging my credit cards. I asked them several times to stop charging my cards and they kept doing it. They have a very confusing and difficult way to cancel your accounts and when you ask them for help to cancel them, they just don't respond on purpose. Due to the lack of support I kept sending support tickets and they told me they would charge me extra if I send more than one ticket. Their not responding when yuou want to cancel is just a game in order to keep stealing money from you. I have sent more than 6 emails over two weeks asking them to stop charging my credit cards. In my last email I told them that they were the worst company I had to deal with, which is totally true. I also told them that if they still charging me I will need to report them to the BBB. In retaliation, this is what they responded

On Fri, Jan 13, 2012 at 9:41 PM, Re-invent Billing Dept <billing@re-invent.com> wrote:
> Thank you for the insults and threats. Now it is at the bottom of our to do list.

I have many more rude emails that I can post here but I think this shows very clearly how they will treat you and how they operate.

I would not recommend this company to anyone.

Biggest Pro: cheap price but it will cost you a lot more in headaches
Biggest Con: rude customer service

Reinvent Customer service the worst in the world and absolute lun

After trying to close my account for several weeks and emailing them to request for my account to be closed, one of re-invent customer service personnel finally got in touch with me. The reply they provided as shown below speaks for itself.

'OK here we go again with a misinformed person. We make it very clear on how to cancel an account. You cannot just send us an email saying “close my account” Does any company in the world accept that process? We would suggest closing your account properly by sending us your account username from your verified email account.'

Biggest Con: Customer Service the poorest I have ever seen.

There is definitely a problem with Reinvent, since they ***/u/me

I agree with the gentlemen above that recounted his experiences with Reinvent (Re-invention of LUNACY). He hit the nail right on the head.

In my situation, I first signed up with them in 2008, then after waiting for what seemed forever, they emailed me to tell me that everything was finally setup. The problem was and I found out much, much later was that I wanted to setup a .ca domain name. But I couldn't somehow through them. First problem - first RED FLAG!!!!!!!!!!! I cancelled that account shortly thereafter in the same year that I signed up with them!!

So then I mysteriously received a "domain-purchase-receipt" in my inbox for a domain name that had the .com extension. Something I didn't order, even the name was incorrect! When I complained he told me that this was done in mistake and that it SOMEHOW WASN'T BASICALLY IMPORTANT and that I was not going to be charged for it! RED FLAG 2!!!!!!!!

Since 2008, and even though I am not their customer anymore (THANKGOD), I have had a domain-name that is tied to my personal-info on the internet where everyone can see, and that I cannot get rid off.

I have complained to all parties involved: Reinvent, Reinvent-Domains, Wild West Domains, and noone wants to take responsibility for this legal matter! I say legal matter because I am thinking seriously about the process I am about to undertake, so that nobody else has to go through this ******** with this person or people!

Anyone who thinks that Reinvent Hosting is a smart move, that they are professional, can do no wrong, educated, etc, needs to be SMACKED IN THE FACE to wake them up.

The only thing this so-called hosting company has demonstrated to me since 2008 is that, they are indeed small (same person replies to almost every email(s), They are definitely fraudulent (setup domains that the customer didin't ask for then charge them for it, even though they say in their emails that they didn't or don't), misuse privacy statements (my personal info is broadcasted all over the internet as being the owner of a made-up-by-them domain name), and they just overall abuse customers with their less-than-educated, rude, one-line answer customer support personnel (I'd say 1 or 2...probably the owners).

I agree with this mans comments above, and would solely recommend whole-heartedly, to anyone interested in hosting a website - TO STAY AWAY FROM REINVENT HOSTING!

You definitely risk to lose much if you become a customer of theirs. Reinvent and the companies that surround them (I don't mind saying) RISK BEING ARRESTED AND PUT THROUGH THE LEGAL SYSTEM!

A Billing Nightmare

I cancelled my hosting in the fall of 2010. Since then, they have taken 3 quarterly payments of $68.85. from my checking account. I've protested every time and have the emails to prove it. They refunded 1 deduction in March 2011 and turned around and took another payment in June.

1st cancellation:Oct 2010 Neglected to save the confirmation email.
2nd cancellation: Dec 2010 Cancellation Request Confirmation - Cancellation ID #1790
3rd cancellation: Mar 2011 Cancellation Request Confirmation - Cancellation ID #1856

Dates of unauthorized deductions:
12/1/2010
3/1/2011
6/1/2011

Repeated emails have been unanswered. Complaint tickets submitted:
12/14/2010 Your ticket number is [262-149AFD49-33F6]
3/3/2011 Your ticket number is [35D-15031D23-DFCA]
6/1/2011 Your ticket number is [35E-15792B06-E70C].

Product purchased:
Quarterly HE-100 Recurring Contract Renewal

Biggest Pro: nice sql server interface
Biggest Con: Refuse to deal honorably with me about this issue.

support departament is worst

I just shocked because support departament just removing my tickets without answers. I have got 1 answer for 4 tickets.
My tickets are:
[1B7-14AE2CE7-6026]
[177-14AC6C15-86F2]
[249-148B683E-86A9]
[2C9-14ACFED2-8F2D] - for this one I got answer.

I tried to ask them about replies to my tickets:

RiBD> No one here removed your tickets and each and every one of them was
RiBD> responded to.

please show links. Maybe I don't know how to click to links "view
ticket" in email... ?

RiBD> We have a great reputation for 12 years and we're not going
RiBD> to let some moron ruin our company!

about moron - it is loudly and unproofed words. You can be responsive
for it.

RiBD> They are emails tickets! If you didn't
RiBD> receive the response that start wasting your time posting how bad
mail.ru is
RiBD> and how it doesn't work... . You are playing a game with us and are
lying
RiBD> and now advertising that you will be posting false information on the
RiBD> Internet..

nothing false - just ID's of yoor support tickets.

RiBD> We will be pursuing legal action against you for any damages.

looks like you can not understand what is happened in your company. It
is not me, it is your support dept.

RiBD> This case is closed and is in hands of legal.

ok, then I will invite all your formers customers what have same problems.
Will see...

huh... and instead exaplanations you created new problems. good
business!

---------------
I tried to understand who is closing tickets. Usually client what have problem should close ticket myself when problem resolved. But in this case they provide other algorithm - client submitted ticket (in web interface). It is viewable for short time (after ticket created there will be confirmation email with link "where you can always look at your ticket"). Later ticket will just removed (link is invalid). They explained looks like they answered by email. But there is no any emails regarding tickets in junk folder or usual folder. So client can not provide proofs what they did not response. It is sounds stupid - company what sell hosting can not provide 2 kb of space for store their answer to support tickets. Ok, it is not biggest problem. I left review about this fact and they are just terminated my account (I am paid for 2 months but used it 1 month). And the most interesting things - they left reviews from my name looks like it is my wrong! It is here http://www.infotechtutors.com/reviews/R/re-invent.com/ this site have not email verification and IP of sender does not show.

looks like kids games...

A shady and unreliable operation

So I hosted with these guys for a few years, and over that time I cam to learn the following about them:
1) They are a small, small operation, probably a one man shop; Every person I dealt with (pre-sales, sales, support, etc.) was named "Paul B."
2) The corporate entity (Re-Invent Technologies LLC) for the host files its annual reports using the owner's home address as the place of business;
3) When you search for the business address on a map it points to what appears on a map to be some warehouse facility (not quite a state-of-the-art datacenter!) (check out birds eye view on Bing!);
4) I generally host a trial site (with no actual site, but just a single page or misc. garbage) with a host for a couple of years to see how they perform; I use an uptime tracking tool that runs 24x7 on my servers to generate rich database data of the uptime; My observation on this host is that their uptime was not as good as DiscountASP, GoDaddy or Verio; In fact, the site had regular unannounced outages;
5) The moment you ask for them to do anything they don't care for, or agree with, they throw you under the bus;
6) Piss them off and you'll get threatening emails about disclosure lawsuits and all kinds of breach of contract garbage that is baseless and just plain ignorant; If this happens to you, tell their employees to stuff it and you'll see them in court; Chances are you'll never hear from them again because they have no chance of winning any of their claims; If you're lucky you will hear from them so you can file counter claims against them;

This last one is important because it turns out that I came across a couple more folks who had a similar experience with this host. In my case they cancelled my account for no good reason then chalked it up to a threat to cancel my account with them! Can you believe it!?!? These jerks figured they would just drop me-- and with no notice. When I pointed out the no notice part, they forwarded a copy of them closing the tech support ticket I was working on with them and the idiots missed the fact that they sent to an email address hosted by the account they were shutting down. Then I post a couple of reviews out on a site that they apparently keep track of and instantly behind my review appears a bunch of good ones. So I scroll through the history of reviews and its always the same. So don't be surprised if the one guy trolling the internet performing SEO for his startup web host posts a review right behind my own. In fact, you can count on it. And honestly...do you really want to host with a host that has to track every little post about it on the internet? I didn't think so.

So all in all, avoid these guys. They are drama and that's the last thing any customer needs from their host. I am now running through trial with WinHost and find them to be pretty good so far. All of my customers are hosted with DiscountASP, Verio and GoDaddy in the meantime.

Biggest Con: Poor customer service; poor support; no regard for customers;