On average, PowWeb is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||High|
|# of Reviews||15|
|# that Recommend||4
|% that Recommend||27%
|Overall RatingFootnote 2||40.4%
|Review QualityFootnote 2 Footnote *||100%
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PowWeb is the worst host - EVER!
I have had lots of host over the years on my sites. But using PowWeb truly chocked me. Lots of downtime, slow servers and even bad and rude customer service. It is really unbelievable. PowWeb have even claimed that they don’t host the site! Even after logging in with my customer details!
And get this: for the SECOND time PowWeb.com have done some changes to my site so that it does not even work properly anymore. And it get worse: PowWeb have not fixed it for over a week!
Do not use PowWeb. Seriously.
Biggest Con: Destroying your site and not fixing it back.
Huge security issue with PowWeb email!
I found out yesterday during a support call that PowWeb's tech support people have direct access to your email account passwords. It's unknown if they have direct access to your other passwords. Watch out!
Biggest Pro: decent service for a decent price
Biggest Con: Insecure passwords!
Ever since they were sold or bought out, this company has gone only downhill. I have been with them for over 10 years and I am now leaving. They have been charging me for an account that I merged over 4 years ago. Sure it's my fault for not noticing that until now, but I don't look at my cc statement very closely, and I wasn't sure if they were charging me for the correct account or not. No emails about upcoming charges until just today. I received an invoice for that long lost account. Support was poor, with no help at all.
Biggest Pro: Uptime ease of use
Biggest Con: Ripped off
Every year another billing issu surprise
I have been hosting multiple websites with powweb for 6 years now. Support is next to non existent, personnal is for most part incompetent without any knowledge of code and I do not consider my self expert in any way. Every year there is a billing issue. They never send you the bill in advance and then you are in for a surprise. This year my rate jumped from USD 35.00 to more than USD 120.00. I've had it this time and will be migrating alle my webpages elsewhere
Biggest Pro: none
Biggest Con: billing, customer support
Powweb has the worst customer service and techincal support!
I have had the worst customer experience of my life with Powweb. 17 hours on the phone and counting and no one over there can do anything. Everyone has excuses and apologies, but no authority or knowledge to do anything. I am migrating my business off of their products and going elsewhere. If you are thinking of using Powweb, don't. They suck!!!
I hope anyone that reads this does not use them. I have spent 17 1/2 hours on the phone with them over the past 72 hours and still no one can help me. They lost hundreds of my emails, charged me money for services they did not provide, and constantly passed the buck to someone else just as incompetent as the person before them.
Biggest Con: the fact that they are still in business
Slow load times
PowWeb is notorious for slow load times for their shared servers. When you open a ticket they say that the issue is not an issue and closes the ticket. I have a PowWeb account for 3 years and it has been going down hill since they changed their plan to unlimited bandwidth. This year I will be letting my sub run out and going with another Web Hosting.
Biggest Pro: unlimited bandwidth
Biggest Con: Slow LOAD TIMES
i just had this chat with tech support:
Mike: i wasn't using it for storage - someone was using ftp to send me some files.
Mike: but i have removed them now
Don Ray: Okay.
Don Ray: Is there anything else I can assist you with today?
Mike: so am i understanding this right? it is unlimited up to 25 gigs? i mean - i just need to know.
Don Ray: Yes.
Mike: ha... thanks.
Powweb has gone downhill
Been with Powweb for 10 years. Went through the buyout with them. A couple of years ago I started to see problems, minor ones at first. Last year I renewed for 2 years and then my problems really began. My biggest complaint is the pass through spam. Someone at powweb has drilled a hole through their spam filters and they refuse to correct the situation. My second complaint is that everyone that used to be helpful in tech support is gone and now it's just a bunch of rude monkey's. Everyone that has ever replied to my support ticket has given me a different answer. they've even told me their own documentation in the help section is wrong. They will turn off you email or website whenever you complain or write a bad review through their technical support follow up survey.
I'm done with these guys, my suggestion to anyone considering them: find someone else! The anxiety (and extra work involved) of serving your clients through these guys isn't worth the money. You'll spend more later so go pay the extra up front somewhere else.
Biggest Pro: the pros are long gone
Biggest Con: pick one
POWWEB is a lie. I wish I never hosted with them.
Powweb advertised unlimited hosting space and bandwidth and we thought we had a good deal. We couldn't have been more wrong. I would not dwell on the many times that our website went down, sometimes we got notified that there was a problem; most times we didn't. What really broke the camel's back was a day came when all of a sudden I got a mail from powweb stating that my act was in violation of use. On reading their email they claimed I had exceeded my storage limit and to delete some files amd read their terms of service. In shock I read the terms of service which gave a vague statement that not to exceed normal. Confused, I replied hoping for more clarification. I wasn't using my site to store external files and please ur term "normal use" seems vague. I never got a reply, instead i got template responses, Some days later, lo and behold, my entire website was replaced with a account suspended message! Its been over 2 days now and everytime I called they say someone who can help me will get back to me. They never did and my website is still down. I am in shock. I can't believe this is happening. So only if you plan on having a 5 page static website with no possibility of growth and you dont mind a 20-30% downtime, go with them, else PLS RUN!
Biggest Con: False advertisement
TRICKY-DO NOT USE
I renewed with them for another year, then noticed a month or so later, my website dissapeared from the web. When I checked with PowWeb, they said, Oh, you didn't renew your domain when you renewed your hosting, so we now are going to charge you $160 instead of the normal $4.95 a year!!! When I asked why they didn't tell me that when I renewed, they couldn't even muster up an answer!!! They do it on purpose so you have to pay some ridiculous fee and they trap you into using them, otherwise you have to change domain names!! Very slick and very tricky. I am currently filing complaints against them with several state and federal agencies regarding this unethical business practice.
Biggest Pro: lots of templates
Biggest Con: non existant cust serv and horrible billing practices