Namecheap reviews – Page 3
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||44|
|# that Recommend||29
|% that Recommend||66%
|Overall RatingFootnote 2||68.7%
|Review QualityFootnote 2 Footnote *||100%
If this host does not meet your expectations, please browse our search section to find one that does.
I've registered a few domains over the years and it's always so smooth and easy. Absolutely love NameCheap.
One of my domains is hosted elsewhere, but the other was hosted for a year so far at NameCheap, seems perfectly reliable and consistent, but I wasn't running a store so I wasn't monitoring uptime too specifically. But rates are great, WHOIS control is great, I just love it.
I've contacted support on a few occasions and they were always very helpful in solving my issue. I rarely have to contact them though because I find the website quite intuitive.
Namecheap... what you get and pay for is all in the name
Bottom Line up Front... DON'T EVEN GAMBLE ON NAMECHEAP
The CEO of Namecheap occasionally appears on Reddit and even did an AMA a few years ago. He said the right things and they had a Black Friday Deal I couldn't say no to. They are also based in the Southwest (Phoenix) or so says their domain record and I want to support companies in my neck of the woods. So I paid less $6 for a year of the Pro Plan. Great deal!
I started migrating over to Namecheap in mid January. I ran into a few early snags but a few quick back and forths with support and they were solved. I think it took a bit more conversation that required to solve these problems, I almost felt like there was a language barrier.
A few weeks ago I started having significant connectivity problems with just Namecheap. Namecheap quickly blamed the problem on my network, asking me to disable windows firewall and my anti-virus software.. even after I told them I was using Linux and given them painstaking detail of my troubleshooting steps on my side. Finally they said the problem was with my ISP and there was nothing they could do. So I pulled my ISP into it and they very quickly said it was a problem with the hosting provider.
At this point I was getting super frustrated because most of my systems would not connect to Namecheap servers at all. Back to Namecheap. This time they told me no one else was reporting this problem so it had to be my fault. By this time I'd already conducted some quick internet searches and found at least a dozen hits on issues connecting to Namecheap... most within the last 10 days. So if no one is having these problems why are all these recent traceroutes being posted to the net.. all highlighting issues with namecheap?? I started to feel like they weren't being honest with me.
At this time the nagging feeling of a language barrier came back. Over the two weeks that the case was open I noticed I exchanged e-mails with no less than 3 Dimitry's (all with different slavic surnames), Nataly and even a Bogdan. I quickly realized all the names were Slavic.. like maybe support was outsourced to the Ukraine. Not in itself bad but I think the language barrier created a lot of the feelings I had that they were outright lieing to me.
Today was the final nail in the coffin. I received more false information (lies?), a totally botched migration to a new server, and today their website put me through the mother of all captchas in order to allow me to sign on to their website.. It took me more than 2 minutes to make it all the way through this captcha. At what point is this too much? Absolutely awful user experience, reinforces the point of why tech companies should focus on hiring more U/X designers.
Anyways I'm done.. I'll forfeit my $6 and look for a new hosting provider. Use at your own risk.
Biggest Pro: Price
Biggest Con: Downtime/Support (or lack thereof)
Better than BlueHost and GoDaddy
I started transferring domains to Namecheap a few years ago primarily because registration is cheaper, and also simpler. Their website is clean and pretty simple. Last year I started a hosting plan for a blog/business site. SSL is cheap and not hard to set up. It took some time to get Gmail set up, but since then they've automated that. I am not a heavy duty website so I have no statistics on downtime, but I can say that getting a Wordpress site up and managing it, backups, etc. is pretty easy. They make a lot of tools available free, and easy to use.
Their customer support has been stellar. I had a couple issues during setup and got a real person who helped very professionally and proficiently. They also have a nice feature for transferring a hosting plan from one domain to another. That saves some hassle. I did not know about it until it came time to cancel a domain I wasn't using anymore. Cancelling is sort of hidden, not easy to find, and I emailed support. I got a clear answer the same day. They ask for feedback when you cancel, and I complained about how hard it was to do. Within half an hour, I got a reply from a real person who thanked me for the feedback and offered to help me transfer the hosting. (Which, by that time, I didn't need.) Anyways, they strike me as a company that is growing in the right direction. I've had a good experience so far.
Biggest Pro: value
Great for price
In my last review about nameservers i was talking about nameservers for domain name hosting but not web hosting. I had a problem because the 301 redirect were not in compliance with RF2616. In fact, they didn't publish the new link in the content of html for the 301 redirect page. However it is mentioned for 301 redirect in RF2616. And i think it was bad for SEO.
For the namecheap web hosting, i am smashed by the namecheap web hosting. speed and reliability is excellent. There is no downtime and it does not slow down. The pageload is always the same.
Nevertheless, i don't use their nameservers and i can't give you my opinion about it. I only use cloudflare nameservers.
Biggest Pro: cheap, cpanel, dkim, SSL ok,
Biggest Con: none
Previous reviews by bernard dufresne
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Don't use their free nameservers
I have chosen to use the namecheap nameservers and i monitored the availability of a domain using the namecheap nameservers & its 301 redirect using monitor.us
From time to time, i have a 30 minutes downtime but it is never constant. It does come from the name servers.
Also, i have discovered their server returned a 403 when i ping my domain from certain proxies.
Worthless email hosting
Namecheap has the worst spam filtering on the planet. I've worked for weeks with their staff and they have not made a single improvement in the loads of spam I get every day. I plan to move away from Namecheap asap.
Their advertising states that they have "tough anti-spam protection". That is completely false and they have refused to refund my money even though they have clearly not lived up to their word.
Biggest Con: False Advertising
Cheap hosting, useless support
So transferred to a shared hosting plan. No problems, almost immediately i start getting spam on my business account. I switched from go daddy and never had an issue. I was getting 30-40 emails a day in my spam folder.
Well their spam filters are totally useless ALL mail is considered spam, no real way to pick safe list actual mail. Try to get me to get an xchange server, setup didn't even work. Their useless support couldn't fix it and still get spam till this day with NO filtering of good mail.
I am going back to godaddy, can't run a business looking in a spam folder all day long. I've even created filters to block spam it still comes through.
If you just have a domain without contact info it would be good enough, but to run a business where you need email to work properly forget it! $10 when i switch back to godaddy the spam will instantly stop!
Biggest Pro: Cheap
Biggest Con: Tech support is useless
Changed My Mind
My initial experience with NameCheap was rough. But, I stuck it out. Part of the problem was my learning curve, and learning how their system works. Admittedly some of their help personnel leave a lot to be desired. Either their too knowledgeable and simply don't take the time to explain things in laymans terms, or they just don't want to be bothered with such "trivial" questions.
On the flip side - I have had some very good assistance, that was on point, explain very well and solved my problem just like that. I have found the female help to be far superior to the guys. The guys tend to ramble off some crap, that doesn't accomplish squat. I think they have the knowledge, they simply don't know how to communicate that knowledge.
I also haven't experienced any downtime with my sites, which I see others have. I would definitely recommend their services, but as with any new service, there's a learning curve and you must be prepared for that. My sites are pretty basic, informational sites so do not require much to maintain.
Previous reviews by Bill
The information below is no longer valid because the user has posted a follow-up review above.
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I just transferred my domain name and have been trying to upload my site for several days now. I have requested assistance, which has been ignored. Foolishly, I paid for shared hosting for a year - money I'll never see again. And have nothing to show for it. So, yes, technically, I'm still a customer but I have received no benefit what-so-ever.
I don't care for GoDaddy either, but at least my sites are up and running, and functional. Where at NameCheap apparently I have donated to their charity. Maybe I can write the expense off as a charitable donation!
There's so much absolute crap on the internet, it's too bad. The internet offers so much opportunity, but it's so difficult to find actual services that work. Oh well, I guess you get what you pay for - so beware. I have to rate everything "0.0" because I have received nothing for the money I have spent. Well, I did successfully transfer my domain name - which was easy. But then, I can't use it at all - so it's not doing me any good.
HORRIBLE DOWNTIMES FOR SHARED WEBHOSTING
So while I wait for the 'Namecheap tech geniuses' to figure out why my website has so many downtimes, I'm here writing a review on how pathetic Namecheap's webhosting service is.
Clearly, it looks like they spend most of their budget on advertising rather than on building a good infrastructure. Their webhosting plans might be cheaper than the rest but I now see the reason why. Besides Namecheap, I host my other websites with different hosting providers and never have I seen so many downtimes.
Currently, as I write this review, my site has been down for close to 1 hour. Tech informs me they are checking on resource overload. I use WordPress and the site I host with them hardly uses any out of the ordinary plugins.
In the past one month I've faced atleast 5 minutes of downtime every week, two 5 minute downtimes yesterday and 1hr+ and counting downtime right now.
Stay away from Namecheap (even their domain registration service is crap and not as cheap as they make it to be).
Biggest Con: Worst Downtimes ever experienced
I felt like I had to post here to support NameCheap.
Since I've signed up and started using NameCheap's hosting service I have been nothing but amazed. Let me break down my experience.
My site has had an uptime of 100% for two months now with NO service interruptions. It's kind of hard to beat 100% isn't it? Also the average response time is 0.084 which is pretty darn good.
I have had to use support twice. One time I created an error in my code which I didn't notice and after submitted a support ticket THEY took the time to fix it FOR ME within a few hours. The second time my e-mail was blocked by a server. They IMEDIATLEY changed the IP on the server and got the old IP off of the block list. Support is always very kind and helpful. No problems ever!
Their cPanel is jam packed with amazing features. They include awesome scripts like Cloud Flare and Softaculous for no charge. There are also many many great features included at no additional price.
Overall I couldn't recommend name cheap any more.
Biggest Pro: Server Uptime
Biggest Con: None
Namecheap Stole My Web Site and is Holding It Ransom for $200
everything went OK for the first year,; at the start of year I was notified my registration had expired it would cost $200 to get it reactivated!!?? Meanwhile, they stole the site name, which was original with me?? I have tried to contact them but they never reply; my web master, Trackside Photo, has also tried to contact them and they will nt respond.
In short, these are unscrupulous web site thieves who prey on those who are unfortunate enough to have hooked up with them.
MY ADVICE To WEVERYONE IS TO STAY AWAY FROM THESE CROOKS!