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Namecheap reviews – Page 2

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On average, Namecheap appears to be viewed with caution by users on our web site.

This statement was automatically generated by analyzing the reviews and ratings about the company.

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Page RelevancyFootnote 1 Very High
# of Reviews 32
# that Recommend 17
Low
% that Recommend 53%
Low
Overall RatingFootnote 2 58.6%
Low
Review QualityFootnote 2 Footnote * 100%
Very High

If this host does not meet your expectations, please browse our search section to find one that does.

Better than BlueHost and GoDaddy

I started transferring domains to Namecheap a few years ago primarily because registration is cheaper, and also simpler. Their website is clean and pretty simple. Last year I started a hosting plan for a blog/business site. SSL is cheap and not hard to set up. It took some time to get Gmail set up, but since then they've automated that. I am not a heavy duty website so I have no statistics on downtime, but I can say that getting a Wordpress site up and managing it, backups, etc. is pretty easy. They make a lot of tools available free, and easy to use.

Their customer support has been stellar. I had a couple issues during setup and got a real person who helped very professionally and proficiently. They also have a nice feature for transferring a hosting plan from one domain to another. That saves some hassle. I did not know about it until it came time to cancel a domain I wasn't using anymore. Cancelling is sort of hidden, not easy to find, and I emailed support. I got a clear answer the same day. They ask for feedback when you cancel, and I complained about how hard it was to do. Within half an hour, I got a reply from a real person who thanked me for the feedback and offered to help me transfer the hosting. (Which, by that time, I didn't need.) Anyways, they strike me as a company that is growing in the right direction. I've had a good experience so far.

Biggest Pro: value

Great for price

In my last review about nameservers i was talking about nameservers for domain name hosting but not web hosting. I had a problem because the 301 redirect were not in compliance with RF2616. In fact, they didn't publish the new link in the content of html for the 301 redirect page. However it is mentioned for 301 redirect in RF2616. And i think it was bad for SEO.

For the namecheap web hosting, i am smashed by the namecheap web hosting. speed and reliability is excellent. There is no downtime and it does not slow down. The pageload is always the same.

Nevertheless, i don't use their nameservers and i can't give you my opinion about it. I only use cloudflare nameservers.

Biggest Pro: cheap, cpanel, dkim, SSL ok,
Biggest Con: none

Previous reviews by bernard dufresne

The information below is no longer valid because the user has posted a follow-up review above.

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Don't use their free nameservers

I have chosen to use the namecheap nameservers and i monitored the availability of a domain using the namecheap nameservers & its 301 redirect using monitor.us
From time to time, i have a 30 minutes downtime but it is never constant. It does come from the name servers.

Also, i have discovered their server returned a 403 when i ping my domain from certain proxies.

By bernard dufresne on August 20th, 2014 at 02:56 EST
URL: [Hidden but verified] Customer for 1 - 2 years
Plan: Shared | Platform: Linux | Email: [Logged]

Was this review helpful?
10 people voted yes

Worthless email hosting

Namecheap has the worst spam filtering on the planet. I've worked for weeks with their staff and they have not made a single improvement in the loads of spam I get every day. I plan to move away from Namecheap asap.
Their advertising states that they have "tough anti-spam protection". That is completely false and they have refused to refund my money even though they have clearly not lived up to their word.

Biggest Con: False Advertising

Cheap hosting, useless support

So transferred to a shared hosting plan. No problems, almost immediately i start getting spam on my business account. I switched from go daddy and never had an issue. I was getting 30-40 emails a day in my spam folder.

Well their spam filters are totally useless ALL mail is considered spam, no real way to pick safe list actual mail. Try to get me to get an xchange server, setup didn't even work. Their useless support couldn't fix it and still get spam till this day with NO filtering of good mail.

I am going back to godaddy, can't run a business looking in a spam folder all day long. I've even created filters to block spam it still comes through.

If you just have a domain without contact info it would be good enough, but to run a business where you need email to work properly forget it! $10 when i switch back to godaddy the spam will instantly stop!

Biggest Pro: Cheap
Biggest Con: Tech support is useless

Changed My Mind

My initial experience with NameCheap was rough. But, I stuck it out. Part of the problem was my learning curve, and learning how their system works. Admittedly some of their help personnel leave a lot to be desired. Either their too knowledgeable and simply don't take the time to explain things in laymans terms, or they just don't want to be bothered with such "trivial" questions.

On the flip side - I have had some very good assistance, that was on point, explain very well and solved my problem just like that. I have found the female help to be far superior to the guys. The guys tend to ramble off some crap, that doesn't accomplish squat. I think they have the knowledge, they simply don't know how to communicate that knowledge.

I also haven't experienced any downtime with my sites, which I see others have. I would definitely recommend their services, but as with any new service, there's a learning curve and you must be prepared for that. My sites are pretty basic, informational sites so do not require much to maintain.

Previous reviews by Bill

The information below is no longer valid because the user has posted a follow-up review above.

Read other entries by this user:

Negative

I just transferred my domain name and have been trying to upload my site for several days now. I have requested assistance, which has been ignored. Foolishly, I paid for shared hosting for a year - money I'll never see again. And have nothing to show for it. So, yes, technically, I'm still a customer but I have received no benefit what-so-ever.

I don't care for GoDaddy either, but at least my sites are up and running, and functional. Where at NameCheap apparently I have donated to their charity. Maybe I can write the expense off as a charitable donation!

There's so much absolute crap on the internet, it's too bad. The internet offers so much opportunity, but it's so difficult to find actual services that work. Oh well, I guess you get what you pay for - so beware. I have to rate everything "0.0" because I have received nothing for the money I have spent. Well, I did successfully transfer my domain name - which was easy. But then, I can't use it at all - so it's not doing me any good.

By Phil on October 6th, 2012 at 16:27 EST
URL: [Hidden but verified] Customer for Less than 1 month
Plan: Shared | Platform: Linux | Email: [email protected]

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15 people voted yes

HORRIBLE DOWNTIMES FOR SHARED WEBHOSTING

So while I wait for the 'Namecheap tech geniuses' to figure out why my website has so many downtimes, I'm here writing a review on how pathetic Namecheap's webhosting service is.

Clearly, it looks like they spend most of their budget on advertising rather than on building a good infrastructure. Their webhosting plans might be cheaper than the rest but I now see the reason why. Besides Namecheap, I host my other websites with different hosting providers and never have I seen so many downtimes.

Currently, as I write this review, my site has been down for close to 1 hour. Tech informs me they are checking on resource overload. I use WordPress and the site I host with them hardly uses any out of the ordinary plugins.

In the past one month I've faced atleast 5 minutes of downtime every week, two 5 minute downtimes yesterday and 1hr+ and counting downtime right now.

Stay away from Namecheap (even their domain registration service is crap and not as cheap as they make it to be).

Biggest Con: Worst Downtimes ever experienced

Awesome Hosting

I felt like I had to post here to support NameCheap.

Since I've signed up and started using NameCheap's hosting service I have been nothing but amazed. Let me break down my experience.

Uptime -
My site has had an uptime of 100% for two months now with NO service interruptions. It's kind of hard to beat 100% isn't it? Also the average response time is 0.084 which is pretty darn good.

Support-
I have had to use support twice. One time I created an error in my code which I didn't notice and after submitted a support ticket THEY took the time to fix it FOR ME within a few hours. The second time my e-mail was blocked by a server. They IMEDIATLEY changed the IP on the server and got the old IP off of the block list. Support is always very kind and helpful. No problems ever!

Features-
Their cPanel is jam packed with amazing features. They include awesome scripts like Cloud Flare and Softaculous for no charge. There are also many many great features included at no additional price.

Overall I couldn't recommend name cheap any more.

Biggest Pro: Server Uptime
Biggest Con: None

Namecheap Stole My Web Site and is Holding It Ransom for $200

everything went OK for the first year,; at the start of year I was notified my registration had expired it would cost $200 to get it reactivated!!?? Meanwhile, they stole the site name, which was original with me?? I have tried to contact them but they never reply; my web master, Trackside Photo, has also tried to contact them and they will nt respond.

In short, these are unscrupulous web site thieves who prey on those who are unfortunate enough to have hooked up with them.

MY ADVICE To WEVERYONE IS TO STAY AWAY FROM THESE CROOKS!

absolutely awful experience

I'm writing this on Aug 1, 2012 , which is DAY 9 from when I registered my domain.

I still am unable to get my (one) email account to work (on my iMac using .mail app)
and I cannot access cpanel to manage my domain or my email account (only one)

They blocked my account twice - with no notice -
first block occurred the first day after registering - a fraud alert - wherein after 3 days of debate I too had to send via email (very reluctantly) a pic of - both sides - of my cc (this smells) . I called ICANN and all they did was give to me namecheap contact info in LA - but don't try to phone/call them--it's a farce.

I am going to cancel my account and will try to get my web hosting $65+ refunded that I stupidly paid for when I registered the domain and take my biz elsewhere - and hope that my cc account isn't hacked in the future.

sure, support was there, but sent many, many different and conflicting information to resolve issues - none have been of any use.

All the above - JUST TO SET UP EMAIL on my iMac and iPhone. And I pretty computer savvy.

Tremendous time wasted and lost biz opportunities. I'm thoroughly disgusted

Poor Uptime Guarantee

I have been using namecheap for 4 months already, and my website is down few times a day.
In one day my website goes down for around 30 minutes, and it's almost the same time of the day. Everytime I access my website when it's down I get the message 504 Gateway Time-out or Chrome couldn't find the address.

Biggest Pro: Good price
Biggest Con: Uptime sucks

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