Namecheap reviews [Updated: September 2019]
On average, Namecheap appears to be viewed with caution by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||33|
|# that Recommend||18
|% that Recommend||55%
|Overall RatingFootnote 2||59.8%
|Review QualityFootnote 2 Footnote *||100%
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Namecheap is an excellent service provider. I have the best experience with Namecheap. I'm Developer and I daily Update Database, Files, Run many scripts, But Uptime and load time never down I really appreciated.
I Highly recommended to every who don't know about hosting service, uptime, load time and beginner.
I use NameCheap for last 2 years and I haven't faced any issue. it's a big deal.
Namecheap provides the most affordable web hosting and domain registration services.
They value their customers more than anything. Namecheap team has taken customer service and customer satisfaction to a whole new level, which should probably be the benchmark! You guys are very responsive to customer issues with implementation speed, excellent team coordination with minimal fuss in handling complex situations. I totally enjoy recommending a hosting king to anyone who needs a web hosting service, no matter how small / medium / large.
If you are looking for a web host who cares for your site well then "Namecheap" comes up. Namecheap is also the most convenient and best option for our web hosting needs.
My final word is about NameCheap. you can many other hosting service providers but no one take place of Namecheap.
Short summary of the below: they are an excellent friendly budget solution with great uptime and great customer service.
Namecheap is typically known for selling Domains, but their hosting solutions are what I would call "first class"! In a period of 1 year, I have had my website down maybe once or twice and their customer support is very good. I have used over 20 web hosting companies, and Namecheap is in my top 3, without question.
So without exaggerating, I think Namecheap is very underrated as a web hosting solution. My only disappointment with Namecheap is the limited number of options you can host your website from. I believe it is 2 US locations and 1 EU. There is no Canada, which is where we are based, so we were forced to choose a US Server.
I currently have over 5 active websites hosted on this one shared hosting server and very rarely do I have any problems with uptime or even speed. Speaking of speed, although they have excellent uptime and customer service, I would say the biggest con is speed. Sites hosted with Namecheap don't load as fast compared to other top tier hosting companies, which is understandable in all fairness since hosting is not Namecheap's primary business, which is selling domain names.
They have different solutions for everyone's budget, with the option of paying monthly or annually. But all in all, I would recommend Namecheap to anyone regardless of budget.
Biggest Pro: Free SSL for 1 year for additional addon domains
So far best hosting service that I used in my web host career
Personally I am very happy to use "Namecheap" as my web host / server for my companies website. They are so quick to response that the most charming part for their services. Even though I knock them various time day / evening / night they are always online and ready to help. For me couple of time they did migrated my domain and hosting even though that's not their work. Their interface of c-panel and recently they add few extra helping option like simple wordPress, SSL install etc all those things are free if you buy host from Namecheap. Those are really a cool features. For migration and WP they have their own dashboard and also always they do use documentation, like when ever yo do have any problem they will solve that and also they will give you the process of how you can solve that by your own through a web page link. Also they have cool backup features. They have different department to handle various job and most of them are highly educated for their technical region. The community of "Namecheap" is big and globally recognisable. Already they have good reputation in the host/server market. They have various type of packages with flexible payment gateway method and most importantly the system is secure as far i used. I have 5 domain and 2 hosting plan that I bought from Namecheap and they are doing well till today. Their documentation is so rich with real picture example, that anyone and understand. But still I believe there is an option to improve a lot and they are growing well. West wishes for them, hope they will do better in future.
Biggest Pro: Customer service community is 24 hours available and all are well educated.
Biggest Con: They need to improve their server speed and connection error issue.
Best Support Team!
Namecheap is the web hosting company that I use for five of my business websites and I can say, with all honesty, that they are the best hosting company that I have ever worked with. What makes them so special? Their support team is simply, the best!
I remember one specific example where their support team was extremely helpful. I was fed up with my previous hosting company and I was trying to transfer all my assets to a new shared-hosting account that I purchased from Namecheap. The process of transferring the websites was quite easy but I was having a hard time transferring over my SSL certificates and my previous hosting company's support team had no idea how to get it done and were very unresponsive to my messages. Long-story short, a member of the Namecheap support team stayed on a live chat with me for a total 6 hours straight, explaining to me how to manually transfer the SSL certificates to my new Namecheap account and telling me what to say to the support team of my previous hosting company in order to get the job done. I've never received so much help from a live chat support team and that made all the difference for me.
Another reason I really like Namecheap is because they have a really easy to use back-end dashboard that is very responsive and well structured. Their pricing is also very clear and they don't have any unexpected/hidden charges.
Overall, if you are looking for a reliable, affordable web hosting solution with a very easy to use dashboard and a knowledgeable support team that will be there 24/7 to solve any issue you may have, my recommendation is 100% Namecheap!
Biggest Pro: Support Team
Happy with Namecheap But..
Since 2012 I'm operating a few websites to make money online. At this time I did use a lot of hosting provider and there is some popular hosting provider like Bluehost or Hostgator to free hosting like 000Webhost.
Now It's almost 1 year and 5 months that I am using Namecheap as my hosting provider. Before that, I was using google blog with a custom domain name. I can't be using WordPress on blogger so that I need to move to a paid hosting provider that allows me to use Wordpress. As I do not have any coding knowledge so I decided to get a hosting that has One-click WP installation and easy SSL installation feature. As Namecheap has both options and their price is not high so that I buy there shared hosting package.
Honestly, Free 50 PositiveSSL with a good amount of hosting space with a reasonable price was the key to select the Provider. I was happy with the provider But unfortunately happiness doesn't last long for me. Last Jan 2019 they move or upgrade some of there hosting equipment or devices. And that time all of my websites were down for 6 days! Not only this after that time every day I got some downtime for about the next 1 month. Sometimes it's for 15-30 minute long! sometimes its happened 2-3 times in a day. Yes, I did talk a lot with there live supporting team and they solve the issue. But it was not a happy thing for me. Support assures me that this will never happen again.
Still, I am hosting my business website with them. I do not have much traffic to my website so that I do not have to worry about traffic load now.
Biggest Pro: Free SSL and reasonable Price
Biggest Con: Hosting Downtime make me sick
My Experience with Namecheap
I have been using NameCheap for the last three years as my primary host provider for my website. So far, I can't complain about the service they are offering and would not hesitate to refer any other client to this company.
Good Customer Support
NameCheap customer care personnel is always available and ready to respond to customers queries. In virtually all the instances that I have contacted them, they have responded to my query in less than 2 hours.
The dedicated hosting package I subscribed to works perfect and up to date my website has never being offline apart from one or two instances when I was doing some updates.
NameCheap pricing is affordable to compared to other web hosting and domain registrars in the market. They have also worked on improving their packages and features to ensure we get value for money at all times.
As expected, there are a few things they can work on to offer a better experience to customers.
Some sections of the user interface are difficult to comprehend and follow.
I feel they need to add more features to make the packages more comprehensive and in line with the diverse needs of different websites especially brands like mine that is scaling up quickly.
Overall, NameCheap is a good website hosting company that you can count on any day.
Biggest Pro: Excellent customer support
Biggest Con: Packages not fully comprehensive
EasyWP from NameCheap is good.
I have recently started a new website and used their EasyWP service. It has been a couple of months, and in the meantime I haven't discovered a major problem. I love it due to its value for money, it's superfast and comes with security and free backups. Only thing where it's slow is, whenever you install a plugin from WordPress directory, it takes around 10 seconds to do that. I am not sure if it's something due to security or if it's problem with their RAM. But overall I am more than just happy to use EasyWP. I would definitely recommend it, specially when you need managed WordPress hosting in budget.
Biggest Pro: It provides free backups and security
Biggest Con: WordPress plugins take more time than average to install
I have been hosting domains on NameCheap for many years.
I recently bought some shared hosting for WordPress. They have very reasonable prices, and the site was performing well.
Unfortunately, I have decided to use another service for my blog and no longer need a Wordpress site so cancelled my service within the return window. This was easy to do.
I have had to use NameCheap support a few times for different issues and they always reply within 24 hours with very useful and personally written replies. Excellent service.
I would recommend them to anybody.
Biggest Pro: Customer Support
They say one thing, do another.
I contacted Namecheap when an unexpected bill appeared on my credit card from them. A month previous they told me unless I UPDATED MY BILLING INFO my service would be interrupted.
I wanted the service to discontinue. They contacted my credit card company and got my new card number regardless. I have an issue with both my CC and Namecheap, none the less, they will not refund the money
even though I have it in writing that " I needed to update my card to avoid interrupted service."
I've registered a few domains over the years and it's always so smooth and easy. Absolutely love NameCheap.
One of my domains is hosted elsewhere, but the other was hosted for a year so far at NameCheap, seems perfectly reliable and consistent, but I wasn't running a store so I wasn't monitoring uptime too specifically. But rates are great, WHOIS control is great, I just love it.
I've contacted support on a few occasions and they were always very helpful in solving my issue. I rarely have to contact them though because I find the website quite intuitive.
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