Just Host reviews – Page 12
On average, Just Host is not recommended by users on our web site.
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I was ripped off by justhost
I bought two years of hosting from justhost, and this is the first time I've ever bought something online and been ripped off so shamelessly.
Within 4 days there was a problem with the site due to the resource limit, that's understandable and I asked for a refund since it turned out not to be a suitable hosting solution for the site. BUT two months later I'm yet to be refunded. Despite the promise of an 'anytime refund'.
Their refund department, after a little bit of negotiating agreed on an appropriate figure. However, that's as far as it got. When I wrote to confirm I'd like the refund, they sent some random automated reply that was totally irrelevant to the situation. I asked twice more, waiting patiently between mails. They are definitely ignoring me.
Furthermore I've been locked out of the control panel (they appear to have changed my password), so I have no hosting now either.
Every step of the way they try to sell you something, they are very slick at making sales, and it seems they use even more ruthless tactics to profit from departing customers.
Unfortunately I paid with PayPal and the 45 days within which I can dispute has elapsed. It's horrible when a company makes you jump through hoops to get your money back, but even worse when after all that, they pocket your money, add you to some 'ignore this customer' list, and there's absolutely nothing you can do about it.
At the end of the day, it is among the cheapest hosting you can get. But these people are crooks. I've seen reviews that the exact same farcical things have happened to other people. Only use this company if you are desperate. If you can afford it, go with a half decent and legitimate company.
Hosting companies I've hosted within include, BlueHost, Hostgator, Lunarpages, openmindhosting, KnownHost, ServerLoft. I definitely recommend all those companies, BlueHost and Hostgator offer good cheap hosting packages.
In case anyone is interested, here's a transcript of my conversation with their refund department:
Sorry to bother you once more, but I've still not been refunded, and after waiting a few days justhost haven't even replied.
I'm not sure if the last technician was following the conversation but I have been offered a $50.80 refund by Addie Saber (see below). This is because the site was only hosted 4 days, even though two months have elapsed since, the site hadn't been online at all during that time, so it was agreed justhost would waive the hosting charge. There was a problem with the hosting, it just wasn't the right fit for my site (we needed more resources, and within 4 days it was exceeding what this hosting package allowed).
I accept this refund.
If it helps speed things up, here are details of my payment:
PayPal Subscription Payment (Unique Transaction ID *****************)
Amount: $80.75 USD
Date: 4 May 2011
Time: ******** BST
To: [email protected]
Subject: FW: [#2579281] refund
Date: Fri, 8 Jul 2011 22:16:09 +0000
My previous message was met by an automated response, that seemed out of context, I'm not sure what's going on.
So I am writing once more to clarify, I would like to take the $50.80 refund.
The domain is: *********.com
To: [email protected]
Subject: RE: [#2579281] refund
Date: Fri, 8 Jul 2011 16:08:45 +0000
I would like to take the refund.
> Date: Sat, 2 Jul 2011 00:25:13 -0400
> To: *********************
> From: [email protected]
> Subject: Re: [#2579281] refund
> Hi John,
> I apologize for the issue. I can confirm we can refund the amount of $50.80 after deducting $20 for domain registration fee. Please let us know how you wish to proceed.
> Kind Regards,
> Addie Saber
> Cancel Department
Biggest Pro: they make a convincing sales pitch
Biggest Con: they may steal your money too
When it came renewal time at Just Host I spoke to 2 people and told them I wanted my account cancelled and that I DID NOT WANT TO BE BILLED FOR THE NEXT 2 YEARS.
Do you think they listened? They still billed me causing me to overdraw my debit card, then when i asked them for a refund on the overdraw fee they just said "sorry to hear" and that was it.
Do not bother with these idiots, there are far better companies out there.
Biggest Pro: The day you cancel your account feels great
Biggest Con: They are dodgy thieves
My six sites have been on and off for three weeks now. Downtimes of over 3 hours at a time. They keep on saying the server is under a "HUGE" DDoS attack. Also worrying reports on the web about Hack attacks. Appalling. Definitely looking to change.
Biggest Pro: Cheap
Biggest Con: When things go wrong support is eratic or non-existent
i had two website from them .... read the email they sent me after my website went down ...... after 1 month of this email, they still have had no resolution...... if you want to ruin your business please go with them.
As you was noticed your server went down and we had to restore all accounts from our backups .
For some reason backup of your account was broken and that is why your website and emails were not restored .
We had created fresh account for your domain with default settings .
If you have your own backup of the account we will help you to restore it .
Biggest Pro: NONE
Biggest Con: It doesnt work, no customer support.
JUSTHOST is trying to scam me
I registered last night and all the screens leading up to my payment had indicated the domain i had entered. When I got to the add extras and clicked no just take me to my confirmation or whatever it said, a second window i had opened earlier to check a different domain name popped up and I realized that the wrong domain name had been registered. Now, this makes no sense whatsoever. in the payment screen, where i entered my information it had the right domain name yet somehow, mysteriously after all was said and done...the wrong domain was registered. I contacted customer service and today i received an email telling me that i have to pay an additional $30 to correct this mistake. This is crazy. So, I replied CANCEL THE ACCOUNT. Now let's see how true their "cancel anytime" policy is.
Stay Away from this hosting company
In the middle of the day I have over 60 websites down. I cannot afford to have any website down for any amount of time! What am I paying for?
I call their tech support, the problem is the tech support cannot give tech support. They have no answers. They cannot solve any problems. They simply pass on your problem to someone else.
They imply that the problem is on my end or their isn't a problem. This is the second time in a month the websites have been offline.
Justhost.com is completley unreliable and cannot be trusted if you have an internet business.
How to Sue justhost.com
I have my domain hosted with them for more than 1 year now and I my site is down for past 6 days. I have got complaints from 30 customers and I am loosing business on a daily basis. Their customer service is giving me different reasons all the time for downtime: problem with DNS, problem with nameserver, problem with domain registration and none of these problems have been created by me it is at their end. Customer support is one of the worse when I called their premium number they asked me raise a ticket online and until now the ticket is open and no action.
How can I sue justhost.com? Is there anyone who can help me.
JustHost sucks."Be warned.
I cannot speak about justhost premier account,but if you have the standard account this sucks,dont even go there,standard justhost accounts have a lot of downtime and i am about to cancel my account and move my domain elsewhere,"Be warned.
Worst host ever
Tried to transfer a website from someone else to myself (bought it). They seem to have no capacity for transferring domains out. Their DNS management server just doesn't work (i.e. made changes, check back two weeks later w/ nslookup and it's still broken). Their customer service department is also very rude. Some hosting companies are not worth any price, and this is one.
Biggest Pro: biggest pro is when you get rid of them
Biggest Con: all of it
Site shutdown without notice
I have been with Just Host for two years and have had nothing but good things to say about them. I have 12 domains with them along with SSH and a couple other add-ons.
I have 3 clients hosting their domains on my account as well as my development environment (for my new clients) running on a sub-domain of my company domain.
I got an email with a statement on 5/19/11. Without warning or any type of notice my domain running my business portfolio was shutdown on 5/26/11. There was no message in the mail log at http://billing.justhost.com or any type of indication the site had been shutdown (or why). I can only assume it was because my credit card on file had been expired.
Needless to say, that is unacceptable. Luckily my primary domain is still active so I can access my files. I am in the process of transferring all my domains and sites to Media Temple - the company that hosts the jQuery project (and many others) for free.
Not a good day for me!
Biggest Con: Customer service