IX Web Hosting reviews – Page 4
On average, IX Web Hosting is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||60|
|# that Recommend||9
|% that Recommend||15%
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|Review QualityFootnote 2 Footnote *||100%
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Bad User Experionce with IX web Hosting (Service out for 40+)
I have a premium account on IX web hosting. i had that account for about 6months now... and i had payed them for completely for 2years. now they are trying to ignore my tickets and giving me less support.
my account was suspended due to TOS SPAM issue (AS they say). And all my domains are un-available for about 40+ hrs now. what ever they referring as a spam mail was not even originated from any of there servers. only the body containing the URL's of the sites that hosted on the IX hosting. Actually it's a Monthly news letter that i send to my registerd customer base of 75,000 about my services. Due to the high number of users i have communicated with the IX before and got there idea about it. they tolled me that they can affored that kind of email base. so i took my own SMTP server and a dedicated domain for the mail transmition (from Slice Hosts).
All the issue wear discussed with the IX web hosting before i started transmitting the newsletter. but they didnt check any history just block my account.
Best part is they take about 12 - 17 hours to reply for a one ticket i added every time. and after waiting about 17 hours what i got as a reply was "I have sent this ticket to our call center in order to speed up solving of this issue. Please wait for a call from us." but now 10 hrs has passed by...No 1 called me at all. and i tried to call there international number 3 times, but i was on hold for 20 mints each time... (IDD calls are not that cheap in my country). then i asked to give me backup of my DB then that i can start the hosting on some wear els till this matter clear out. they refused that also.......
Now I'm totally help less... All my websites and domains are down at the moment, and they are not communicating with me, and not even letting me to get a backup of my DB's. and all this was for a previously communicated and sorted matter.
if any one have any idea, please help me on this.....
Since my last review about six months ago, I am still using http://www.ixwebhosting.com.
I have moved all my hosting from Verio and 1&1 to IX.
I have expanded by account at IX to two systems.
I have both Windows and Linux based accounts now.
I have five active sites. One Linux and four Windows.
I am a fairly competent web page builder but I am not a network guru. I occasionally have problems making things work right.
The IX support staff is always prompt professional and helpful. If the problem is something like a setting that is accessable from the management, they show me how to use it and I fix it myself. It is a real network problem, they fix it and emai me when it is fixed. Turn around is ususally 12 to 24 hours. It would probably be faster If I used the live chat feature but I am just not in that much hurry.
Sites I have used that I find less satisfactory include: Verio, 1&1, GoDaddy
Biggest Pro: They have everything and it is really easy to find and use.They have the friendliest user interface I have found.
Biggest Con: I cannot honestly think of a single con.
Previous reviews by Cad
The information below is no longer valid because the user has posted a follow-up review above.
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This is a GREAT hosting company.
I have used at least a half dozen hosting companies since the mid 90's. IX Web Hosting is totally reliable, totally responsive, never down and has the easiest to use web site I have found. The only company I have found that is as good as IX is Verio and they are much more expensive.
Poor and slow tech support.
Likely to blame any problems on you before investigating.
First line of tech support "defense" can barely understand the links and instructions they send you.
As soon as I can find a better service (and some time) I will switch
my biggest mistake is ixwebhosting
Well i do not like ix coz i lost my all visitors de to slow Databse of IX, My web almost dead 2 days in a week.. when i was on hostmonster i got daily 500+ unique visitors now it is only 50 visitors( and i am enable to view my visitors stats coz ix does not provide any reliable visitor stats software in cpanel like awstate etc) i just lost my visitors due to database errors and slow server speed :(
Let me define IX in one sentese
IX is my Biggest Mistake
But still i have to surf with IX coz i paid them money for two years :(
They does not provide any good live chat service if we asked any question to supporter it says plz hold and then does not reply even you open that chat page for 1 day or 1 week you will not get any help
IX Web Hosting has become totally UNRELIABLE
I continually check my page and I am getting server failures and REALLY slow performance in all my domains: MovieManager.ca etc. This seems to happen every Sunday and how I can I tell if it's happening at other times as well?
IX Web service level isn't 99.9% it's way way lower.
I IX Web is forcing me into an Emergency situation. I now have to decide if I should pull all my sites from IX Web. This is a disaster.
If I am forced to change providers I will be sure that the hosting rating services get my severe complaint.
This is unacceptable !
Biggest Con: SERVERS ARE GOING DOWN ALL THE TIME !!!
avoid ix at all cost!
Over the years of working with ix I had just gotten used to their bad service. But in the last few months I've just had enough and am moving today.
In the last few months this has happened while at ix:
* Their entire web hosting environment was hacked - every single web page. When I asked for help they blamed me.
* The deleted my database - and then after a week of fighting with them to restore it they said they no longer had a backup of it.
* Their imap email service only works 30% of the time. I've filed multiple service requests to get help only to find that they honestly have no idea what they are doing.
Avoid this place. You will end up moving away from them soon if you do.
Biggest Con: no security, customer service
I would not suggest this company
They have terrible customer service and support. They deleted our db's which caused major problems. After a few weeks when they hadn't recovered our data we decided to start from scratch and asked them to not overwrite this data....the did it anyway and screwed us for a second time.
It also seems that there sever is infected with a virus, after check with several sources and reading thousands of customer reviews I confirmed this. It seems thousands of their customers are all experiencing the same probelms.
The only reason I did switch early is because they gave me a year free for all their screw ups, given the latest issues I am not waiting for the free year to expire....I am switching now.
Biggest Pro: None
Biggest Con: Terrible service from top to bottom
Possibly Vunerable Servers
It seems that three of my domains were hacked by TheWayEnd Turk Hacker recently on IX. In researching it, it seems that they have been vulnerable for nearly a YEAR and still haven't been able to fix the issues according to some of the complaints I saw. One person even has a dedicated blog on the wordpress site just to complain about IX.
Would not reccomend until they can guarantee effective security measures against attacks.
Biggest Pro: Decent product for the price
Biggest Con: Unsecure
IX Webhosting is a PITA!!!
I am totally and completely disgusted with IX Webhosting. It used to be a great host and I recommended it to everyone I could. But something has changed. I believe they got sold. Since then, we have had nothing but endless trouble with this host...
Last year, they proudly moved to a new Data Center. Of course this caused us problems for several months. They kept apologizing, but the problems persisted. After a very long period, things calmed down and remained that way until November...
Without prior warning, IX moved our site to a new server in November. After 60+ hours of calling, using Live Chat, and using the ticket support system, they finally worked out most problems. I felt like I had to beg to get IX to help resolve the problems that they created. I lost an entire weekend fighting them. The IX response times average between 12-24 hours...
Then again this January, IX updated all of our cgi-bin files in our domain and all of our sub-domains recreating the problems that were caused in November's unnecessary server move. Again, it took over 60+ hours to get our site up and running. I had to find workarounds to get our site up and running, and amazingly, IX tried to take credit for getting our site up and running again even though they had nothing to do with it...
Even though our site is up and running now, we still have many problems. After 176 hours of fighting IX for help, they have yet to correct the Cron job errors that still plague our site...
The last two days, the server has crashed in the evening requiring another call to IX to get the server restarted/reset and our site back online. This was the same pattern that plagued us after the Data Center move last year. And early every morning, the page load response times drag down to a crawl. This seems to start between midnight and 4 AM every single night. The other day, the slowness continued well into the following day. We get an apology from IX each time this happens, but they don't seem to be doing anything to permanently correct it...
IX has tried very hard to blame these problems on our code, which worked fine before the server move in November and again up until January. IX does not want to take responsibility for their actions and it is frustrating and disgusting dealing with them. I cannot in good conscience recommend IX Webhosting to anyone until they improve the skills of their own Technical Support staff. It wouldn't hurt if they hired a few more knowledgeable people to improve their response times too. Waiting 12-24 hours for each new response to a ticket is totally unacceptable. With IX's lack of effort, a resolution to a problem can drag on for days and weeks. IX does the bare minimum to assist its clients and they do it as slow as they possibly can...
Dealing with IX technical support gets real old real fast. I wouldn't wish this on anyone...
Biggest Pro: Server Setup
Biggest Con: Lousy Technical Support
My first web hosting company... bad choice
1. Server is down a lot.
2. Phone tech support is hard to reach. Online chat support are outsourced to somewhere in Eastern Europe.
3. My web sites became unavailable once for several hours and when they came back, they appeared the way they did several weeks before. There was some major server issue that ix must have resolved by backing it up to an earlier date. I received no apology or notification. It also permanently screwed up all of my 301 redirects.
4. Problems with some emails getting tons of spam.
5. they suck