On average, iPage is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||35|
|# that Recommend||13
|% that Recommend||37%
|Overall RatingFootnote 2||44.2%
|Review QualityFootnote 2 Footnote *||100%
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Switching to iPage was a HUGE MISTAKE
The absolute worst in customer service!!! Nothing is their fault...it must be your equipment, your settings, your lack of understanding of how to send an email...PURE B.S. Their email service is terrible and about 10% of my emails are never received.
Biggest Pro: None
Biggest Con: iPage is a CON
Ubelievably Bad--But Now I Believe It!
I have to agree with all the other negative reviews, particularly about customer service/tech support. Even the platform stability now is getting worse. iPage advertises 24/7 American Phone Support. True, if you call between business hours on the East Coast you do get someone speaking native English, often with no more than a 20-25 minute wait. Since I live on the West coast and will no longer waste time with chat or email support (both handled apparently from India) the last time I called late in the afternoon my time I waited on hold for 45 minutes.
Chat support, usually relatively quick to respond (5-10 minutes), is a waste of time. Typically, the first response after the apparently obligatory "I can understand your concern regarding the matter and I sincerely apologize for the inconvenience caused," the support person will pick up on a couple of words in your question and cut and paste in a completely unrelated boilerplate response. Then after multiple paraphrases of your question you get the “Please be on hold for 4 to 5 minutes while I look into your issue” (it used to be 2 minutes but now it is longer). That is usually followed by more replies that are non-responsive and in some cases contradictory information until eventually you give up.
I do have to say, though, that often after this kind of frustration you will get a "sincere" apology from an outsourced supervisor--not that it solves the problem. Emailing support or using the support ticket option generally follows the same pattern, perhaps because it seems to be out-sourced as well. Out of 48 email support tickets over the past 18 months , which seems high when they are all about problems), I would guess that fewer than a dozen were resolved even with multiple exchanges begging the technician to actually READ and TRY TO UNDERSTAND my question. On the majority of these issues, as with chat support (even more attempts) I either gave up or found a work-a-round. For just one example, here is a problem that took ten contacts on my part with four iPage responses: Issue: Spurious characters being inserted in HTML code. Never resolved. Partial apology in Last iPage response: “I apologize for the issues you are experiencing with the website and I apologize for the inaccurate information provided in previous response. I have gone through the ticket to check the exact issue you are experiencing and could see that additional character is being inserted in the URL automatically even after removing it.”
More worrisome lately are occurrences of problems with actual web pages you create and email accounts. I have found instances where I updated a web page and saved it but found the changed information failed to be retained. A POP mail address I set up suddenly failed after working flawlessly for six months. The tech support person claimed it had been improperly set up, even though I pointed out that not only was it set up the same way as other accounts which still worked, the problem account had worked just fine until something happened at iPage. This kind of thing can cost you customers.
Only inertia and the efforts in recreating a complete web site (because I can no longer count on downloading fully functional pages from my iPage account) and switching to another host have kept me going with iPage this long after signing for a two-year contract. Now, I am redoing all my pages in Dreamweaver and will be changing soon to a company with an excellent record of accomplishment and the developers of the LiveCode programming language (http://www.runrev.com).
The bottom line for me is that like most things, with cheap you get cheap. If you want a working business site or even a personal one that does not require endless hours of support communication to keep it working, you have to pay for it. And $1.89 a month does not give you what you need!
Biggest Con: Support and stability
Previous reviews by Charles
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If There Is Any Change from Six Months Ago, It Is for the Worse
The technical support at iPage proves that you get what you pay for. If you buy cheap and you get cheap support. If there weren't continual new problems, this would not be a problem, but it is.
Today I spent sixteen minutes in chat support on what should have been a very simple issue. It took fourteen minutes to get the agent to understand the problem and get past the, "Oh, he mentioned ____ at the start so I won't need to read any further--just press [insert appropriate function key ] to send a boilerplate response" system that iPage calls Tech Support. Then it took only two minutes to solve the problem.
The whole problem could have been avoided had iPage bothered to mention they had changed the Mail Pages display regarding how the user sets up an alias to forward to a different mailbox.
If you want to save money, then iPage would be a good choice. Just be prepared to spend a lot of time every time some new issue arises. Depending on your hourly billing rate, this may turn out to be a false economy.
Just Waiting for One Year Pre-paid to Be Up
I suspect that iPage, like many software companies, got carried away with the idea of expansion by offering very cheap signup prices. Then, because so many were lured into it, they had to expand support. Because the revenue did not support good 24/7 in-house support, they turned, as others have to their ultimate loss, to out-sourced service from poorly trained and English linguistically handicapped speakers who were forced to rely on boilerplate responses matching misunderstood customer words.
This is my main problem with iPage. Of course, if, like others I needed real features, then I probably would be as unhappy as other reviewers. I had to use some of their pre-designed website templates because iPage could not handle my Dreamweaver CS6 coding. This was a disappointment that I will rectify as soon as my one year is up when I find a decent company.
The other problem I have had with iPage is that then tend to blame others for problems before really looking into (escalating) the issue.
You Get What You Pay For
If their Support were not so rotten, then I might give them a D-Plus or C-Minus. I echo others complaints about problems getting the contacted support to actually read or listen to the problem, which makes it difficult to get to a resolution. In my latest attempt I spent 30+ minutes on chat support because the contact failed read or recognize the issue and kept having me try things that did not relate. The latest boondoggle is that iPage mail server has apparently added any zip attachment in an email to the list of blacklisted attachments, which makes absolutely no sense--but the support person seemingly did not know what a blacklist was and kept me trying different SMTP ports. It took repetitive statements from me to finally get them to give up and escalate the issue. So typical.
Their advertising is false because they claim on the web to accept Dreamweaver-developed html, but they were working with outdated versions of Dreamweaver.
I don't check my site every day and at one point learned that it had been down for days with no notice. Even my incoming email from Amazon notifying me of book sales was blocked which almost cost me customers.
I'm weighing whether.the hassle and time needed to switch hosts outweighs the recurrent support issues.
Lots of Features That Do Not Work
On first sight, they look good, with lots of included features including many "Simple Scripts," (Wordpress, Photoblogs, etc.). Unfortunately, most of the features do not work.
There are three support options: 1) Chat (India); 2) Support Ticket: (luck of the draw); and 3) Telephone: For about eight hours a day (EST) you may get a native English speaker.
All three options rely on boilerplate response, and generally, no one bothers to actually read the customers question until you repeat it about six times.
I will be switching as soon as I find a better host.
Automatic Renewal Scheme - Rip-off
As I have little use for a website I was planning in terminating my web hosting service after the first year.
I paid $12.00 for the first year and to my surprise IPage automatically renewed my plan for another year for $150.00
More than 10 times what I paid the first year.
Stay away from IPage or make sure your plan is not automatically renewed. This is nothing but a scam.
Biggest Pro: Stable and reliable
Biggest Con: Their Automatic Renewal is a scam.
Beware of IPage Refund Policy - It's a Rip-off
You can really lose some serious money if you don't understand Ipage's refund policy. This is how it works:
They only refund the hosting amount. Any other services are non-refundable after 30 days. In my case this included:
-Rapid SSL/Dedicated IP
-Go Mobi Site
are all non-refundable and that is the lions share of what you pay for. I spent over $200 for their service and receive not one dime in refunds.
Worst yet, I chose "Weebly" site set up to create my page and it never works properly. When I launched my site it wouldn't display. Worse yet, once the page was launched Weebly didn't allow me to make changes are corrections to the site and I was unable to conduct any site maintenance.
I would never recommend this company to anyone least of all a novice web designer as it is poorly designed, limited in its tools and you could be putting hundreds of dollars at risk.
Biggest Pro: Courteous Customer Support
Biggest Con: Unreliable tools
Still the Best
I've now been with iPage since 2010 and I'm still amazed at how good their Web Hosting is. I have had very few issues but when there is a problem they deal with it promptly and professionally. Uploading is very quick, especially considering how large my website is. Server and connection speed is excellent and the Customer Service team couldn't be more friendly and knowledgeable, whether on the phone or chat service. Fantastic service for a very competitive cost. I cannot recommend iPage highly enough.
Biggest Pro: Cost and tech support
Previous reviews by Roy Cooper
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I now have two websites hosted by iPage. Whenever I've encountered technical problems I have had the most amazing support and the fact that it's a freephone telephone number is even better. The Tech Teams knowledge and patience is the best I've come across with any company I do business with. Can't be bettered.
Way The Best Web Hosting
I'd tried other web hosts and they all had downsides, especially getting support when there was a problem. ipage is in another league with their easy to use software and freephone support. The knowledgeable tech support team have always been able to solve my problems quickly and with great customer care.
Cost effective web hosting with unlimited space and subdomains
I like iPage because of the following reasons:
1. It is cost effective.
2. You can have unlimited sub-domains. For example, I have one sub domain for different kinds of computer source code books and technologies that I am using. I have one subdomain for Java 7, another for my collections and generics and a few for my friends and family members at no additional cost.
3. I have unlimited space and I can upload all my pictures and vidoes and then embed them in any webpage or post.
4. Easy control panel to manage any thing. You can install scripts or create subdomains, for example, very easily.
5. Can install Wordpress that makes it easy and saves time to concntrate on the content instead of technical HTML or other technology to develop pages.
6. I make my own picture gallaries that are password protected using wordpress installed on iPage and paste the links on my Facebook. My friends and family already know my password for he picture gallaries and protected posts, so it is not open. Moreover, my pictures are on my iPage and not the property of Facebook.
Biggest Pro: Cost effective.
Biggest Con: Log in process is slow on slow Internet connections.
Cheap hosting but quality and reliable service
I chose to go with iPage because of their low price and reliable hosting according to all the online reviews I read. So far, they were right and I have not been dissapointed yet. The load time is pretty fast on my site and they even called me to see if I needed any help building my site. I used a 3rd party program and then directly upload to the FTP. I also like the fact that I get a domain name along with the hosting, makes things much easier. I get an email from iPage about every week with discount codes and technical support email to see if I need help with anything, so that shows they care about their customers, they even assign a special person you can contact him/her about any problems.
Biggest Pro: Cheap, fast, free domain name
iPage 5 star service
We all know that the true cost of web hosting is nothing to do with the initial costs paid upfront, its more to do with the costs involved with downtime, problem sorting etc. It all comes down to customer support. In the past, as someone who is not particularly technically savvy, i have been ridiculed by customer support staff for not understanding some technical jargon, which does not help anyone and means a problem takes much longer to try and sort out, meaning its costing you time and money. With iPage i have only ever had professional understanding help given to quickly sort out my problems that may have appeared obvious to many. I strongly recommend this company to anyone who would like the reasurrance that if and when you do have a problem with your website it will get sorted very quickly. True 5 star rating.
iPage is Fantastic! Customer service is outstanding!
I started out by purchasing a domain from another company. After a lot of research I decided to transfer my domain to ipage. I had no idea on how to do that. I contacted ipage via email and got a response in record time. I also have spoken with tech support on the phone a few times and all my concerns were solved and everything was explained in terms I could follow. The prices are great and they offer numerous web hosting packages to suit your individual needs. I have been extremely satisfied with iPage for that year and a half I have been using them.
Biggest Pro: Customer service
iPage is an Easy Decision
I have enjoyed my iPage account for a couple of years. I found it was easy to build my site and change things if I needed to for my personal taste and needs. When I have had to contact customer service (not often) they were very helpful and professional. My billing was corrected quickly and with no fuss. My site loads very quickly and correctly. Since I am a small business the price point for the amount of service I get is a great value. I am very happy with my experience and would ask others to try them out!