InMotion Hosting reviews – Page 9
On average, InMotion Hosting is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||133|
|# that Recommend||118
|% that Recommend||89%
|Overall RatingFootnote 2||92.2%
|Review QualityFootnote 2 Footnote *||100%
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Very pleased with the service aand support
We have made the jump from a hosting consultant and are now managing our sites on our own. To say there was some reservations would be putting it lightly. But after a lot of research and a continued frustration with the service from our other hosting provider, we made the commitment. The learning curve has been steep, as I said we have always had a professional handle our sites.
The support staff are excellent. The live chat has been able to take care of 5 of the educational issues I have had and once I was sent up the line to the second tier support. All issues have been taken care of in a very timely manner.
Our greatest challenge has been setting up a shopping cart. InMotion has a number of options and I chose the Zen Cart solution. I now feel relatively competent and our cart is far superior to the "professional" solution provided by our consultant. We now actually have a secure shop that does auto downloads of products. What a beautiful thing. http://www.stressexpressbook.com/shop
Biggest Pro: cPanel control
Biggest Con: Tier 2 support needed to restore my store. (After my mistake)
Much, much more than I expected
InMotion Hosting made my day. Launching a website was a critical first step in getting my business off the ground, but I wasn't expecting it to be easy AND inexpensive. It really could not get any more cost-effective than this. That's all good and well - there are lots of discount hosting companies out there, but InMotion also offers the full array of services included in this price. I honestly can't think of anything a hosting company could offer me that isn't already included in my InMotion account.
As if that weren't great enough, the technical support is superb. I sent a request to have the web designer loaded into my account, and tech support finished loading it before my email finished syncing. I recommend these guys to EVERYONE.
One very satisfied customer
InMotion customer service and support staff have performed beyond expectations for the price of their annual service. I had some major issues in establishing three different domains on their service, which were all caused by my own actions. The staff at InMotion went through each of my problems, step by step in one back and forth via email and stayed with me until the issues were solved and rectified. They performed far beyond what I thought anyone would. My issues were fairly complicated regarding reworking my domain structures, main account and sub accounts had to be changed twice and email configurations had to be reworked. They did them all in a quick time frame and perfectly the first go round.
I would recommend anyone who is looking at signing up for a hosting service for business or pleasure, take a very hard look at InMotion as their primary provider. They are #1 in my book.
Biggest Pro: Service, Service, Service and then the packages are tremendous
Biggest Con: I didn't use them the first time I signed up for hosting!!!!
What can I say every issue that I have ever had has been resolved within 24hrs. I have never experienced such professional customer support in my life for anything! You guys are truly amazing and are experts when it comes to everything web. We have a dedicated server and I have a separate shared hosting plan for my test server. The support is flawless no matter how many times I call. Even if I think it is a dumb question that a Web Admin like myself should know they still answer it, and if they can't they don't just say they can't, they work with me to find the answer or where I can find it. Thank you for being awesome!
Again just look at the rating you shouldn't bother even wasting your time with some other hosting company. inMotion is where its at!
And know I didn't give the all 10's cause they helped me with one issue, and I didn't give them a perfect score cause they are perfect, no one is. But when they recognize that they can not solve a problem or if they have given you their word they will honor it. I know this because that's happened to me. Again all I can say is wow!
Biggest Pro: They are experts in the field. Quality is extremely high. Cost are very reasonable.
Biggest Con: That I don't work for them. :) Wish they'd hire me.
Best webhosting customer service I've ever used!
I have used many other web hosting companies not only for myself but for clients of mine. InMotion first caught my attention because I was having a horrendous time with several of my clients current hosting company and wanted to switch asap. The company they had been using was bought out by a big outfit and the billing procedures and customer service were downhill from there. Numerous problems when they migrated my clients from the old company's servers to the new ones. Lost sites, double billing...just a nightmare. InMotion's positive reviews had me look further into the company. I was very impressed to see that the company followed several forums and posted responses to people's posts. I haven't seen another company ever do that. So I decided to give them a try and have not regretted it since. I now recommend all my clients to use the company. 24/7 tech support with little or usually no on hold time. Clear, crisp and easy to understand people answer the phones. No hard to hear overseas call center. Prompt follow-ups to make sure you don't need further help. Just excellent, patient, and knowledgable customer service from a company that still really seems to care about the little guy out there as well as the big fish. That their rates are excellent and often offer more "bang for the buck" than other hosting companies is just a bonus IMHO.
Biggest Pro: Excellent Customer Service
Biggest Con: That they can't export their work ethic to other companies.
Response on webalizer stats issue
I sent an email regarding statistics that were not updating properly using Webalizer. These statistics are a critical part of site building. I received an email response from Nathan P., in about 15 minutes! He did not question the issue but responded to what I had reported and let me know a fix was underway. This is certainly not the "lack-of-response" I had received from my prior hosting company.
I was extremely impressed by the way InMotion handled this customer service query. It was a lot of work to move two web sites from one hosting service to another, but it was time well spent.
Biggest Pro: Customer service questions are understood immediately and handled as important, not as a hassle.
Biggest Con: That I didn't switch to InMotion sooner!
One Year And Still Very PLEASED!
It's been six months since my last review and I have to say I am still extremely happy with InMotion Webhosting. In fact, since my last review I purchased two more full domain packages for two years up front and also purchased several domain names I've parked and redirected to my sites. The staff at InMotion have continued to be fast to respond to my questions so I have no complaint with them personally.
However, I did mark uptime and reliability down to a 9.5 for one very bizarre situation that even they were unsure what caused it. It seemed that out of the blue one of my sites suddenly dropped offline and visitors received a message that my account had been suspended! I was quite shocked, especially since I'd paid it for two years in advance and when I contacted them via their online chat system the person I chatted with said he had no idea why that happened and gave his sincere apologies and my site was back up within seconds. So maybe it was just a weird one-time glitch. That was a few months ago and I've not had a single issue before that or since then.
Previous reviews by Len W. Brown
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Outstanding Customer Service
For over a decade I was a very loyal Yahoo Webhosting customer. However, this past year I've noticed a dramatic decrease in the services they provide and was completely unable to speak with anyone at any time (their tech support number played a recorded message saying that I would need to use their online "self-help" documentation from now on). I began looking for other webhosts and InMotion Webhosting was repeatedly listed in every Top 10 list I could find online. I checked into the services they provide and was so greatly impressed that I signed up for a full two years paid in advance. I've been with them for several months now and just recently decided to change my primary domain name. One thing that has stood out for me is their amazingly fast responses. First of all, their 800 number allows me to speak to a real person 24/7. However, I chose to try their online reporting system since my request did not need to be done immediately. I left a request via their online reporting system asking them change my domain name and within an hour they replied with details of what technical issues I'd need to know regarding the change. I replied, asking them to proceed and in less than an hour I received an email confirmation that the new domain had been set up. This took place on a very early Sunday morning. I had honestly not expected a reply until Monday. Yet within the course of a few hours everything was taken care of. I then registered two additional domain names and after a quick confirmation phone call to me they were both activated and accessible via their amazingly rich and detailed online administration panel. I will very likely register additional domains in the near future and will not hesitate to utilize InMotion Webhosting for those. The only other thing I can think of to point out is that everyone who has assisted me was very nice and friendly, very helpful and very easy to understand. They also seemed genuinely interested in assisting me. It's refreshing. As a result, after more than a decade with Yahoo Webhosting, I have to say Yahoo has lost me as a customer. But with InMotion Webhosting, I'm not going to miss Yahoo one bit.
InMotion Hosting has been great for many years
When I started looking for a new webhosting provider, my first concern was finding a company that answers their phones 24/7, 365 days per year. Well, I haven’t called on Christmas morning, but every time I do call InMotion Hosting, I easily get connected in a timely manner to a very helpful staff member.
I’ve been with this company for several years, and I highly recommend them. Whether it’s for simple web hosting or VPS hosting or even needing a dedicated server, there is no better company out there, in my opinion, then InMotion Hosting.
Biggest Pro: They answer quickly and are easy to understand
Competence is an enormous compliment from my perspective, and utter competence is my thought about InMotion Hosting. Earlier in my life I was a business man, before turning to the arts. I therefore understand and appreciate that a provider of such services as web hosting is a crucial relationship. I count myself fortunate to have come upon them to host my small site, dedicated to music. The uptime is superior, and when I as an amateur webmaster for my own site have problems, they are fast and willing to assist. I reccomend them unquestionably.
Biggest Pro: Competent and personable assistance
Biggest Con: Absolutely none.
I was notified by InMotion Hosting's support organization that my Wordpress-based site had been hacked (which unfortunately is becoming common these days). They immediately reset my password to minimize the threat in the future.
When trying to restore from backup, it was determined that the backups had also been corrupted. However, one of their outstanding support agents (Anibal) was able to troubleshoot the key page that had been maliciously altered and restore it to its original state - amazing!
I would highly recommend InMotion Hosting, not only for their seamless, cost-effective hosting, but also for their outstanding support.