InMotion Hosting reviews – Page 9
On average, InMotion Hosting is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||107|
|# that Recommend||99
|% that Recommend||93%
|Overall RatingFootnote 2||94%
|Review QualityFootnote 2 Footnote *||100%
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InMotion Hosting beat my expectations
Only been a new customer for a few weeks now but have to give InMotion top rating for both its fast servers and very fast customer service. I've been more than impressed. Before selecting this company I read all the evaluations -- or lets just say a LOT of them from everywhere -- rating all the best services. InMotion was usually in the top 10 or 15. I read manhy user reviews, a handful not so postitive, but the overwhelming majority very positive. (Let's face it, even Jesus would get one star from someone!) After signing up, any problems I've encountered --- all of them errors or misunderstanding on my part, I'm a novice at this after all --- were solved within a few hours via the online help. I'm used to waiting a day or two before getting an answer with online support, but this company's customer service got back to me with the right answers all the time. And I know some of the answers were areas not their responsibility to educate me on. I was very grateful. So far I'm impressed with everything I've experienced and really glad I chose this company.
Ron P Concord CA
Biggest Pro: Great customer support; fast servers
Biggest Con: None so far
In Motion Hosting Rocks
In the days of less-than-stellar customer service, I am always impressed when I have an experience where someone goes above and beyond their job to help you. With InMotion Hosting technical support, that seems to be the norm. I've been hosting with them for about 4 years and every single time I've had an issue, their response has been most impressive. I am a self-taught student of Wordpress, so when I launched into getting my sites up and running, there were a few challenges in the unknown mechanisms of Wordpress. Most recently, one of my sites was hacked and they sent me an email notifying me of the breach and that they had stopped a troublesome download. They changed my passwords and sent me all the information. My website was out of commission as a result. I tried to notify my web-help guy, but was unable to reach him. Unable to get it back up, I notified the support team that both of the passwords did not seem to be the same and went to bed in a little bit of a panic. The next morning I woke up to a note explaining the next steps in the password issue and oh-by-the-way, they reloaded all my files and the site was fixed. They turned my panic into feeling reassured that yes, indeed, I have pretty solid backup with my host. Support like that is hard to find and most crucial to business owners like myself who's main focus is not building and maintaining their websites. I highly recommend them!
Biggest Pro: GREAT technical support - both in people and documentation.
Biggest Con: I would like to see a more automated billing details and status available.
Outstanding Customer Service
For over a decade I was a very loyal Yahoo Webhosting customer. However, this past year I've noticed a dramatic decrease in the services they provide and was completely unable to speak with anyone at any time (their tech support number played a recorded message saying that I would need to use their online "self-help" documentation from now on). I began looking for other webhosts and InMotion Webhosting was repeatedly listed in every Top 10 list I could find online. I checked into the services they provide and was so greatly impressed that I signed up for a full two years paid in advance. I've been with them for several months now and just recently decided to change my primary domain name. One thing that has stood out for me is their amazingly fast responses. First of all, their 800 number allows me to speak to a real person 24/7. However, I chose to try their online reporting system since my request did not need to be done immediately. I left a request via their online reporting system asking them change my domain name and within an hour they replied with details of what technical issues I'd need to know regarding the change. I replied, asking them to proceed and in less than an hour I received an email confirmation that the new domain had been set up. This took place on a very early Sunday morning. I had honestly not expected a reply until Monday. Yet within the course of a few hours everything was taken care of. I then registered two additional domain names and after a quick confirmation phone call to me they were both activated and accessible via their amazingly rich and detailed online administration panel. I will very likely register additional domains in the near future and will not hesitate to utilize InMotion Webhosting for those. The only other thing I can think of to point out is that everyone who has assisted me was very nice and friendly, very helpful and very easy to understand. They also seemed genuinely interested in assisting me. It's refreshing. As a result, after more than a decade with Yahoo Webhosting, I have to say Yahoo has lost me as a customer. But with InMotion Webhosting, I'm not going to miss Yahoo one bit.
Biggest Pro: Extremely Fast Responses - Even on a Sunday Morning
Biggest Con: Not really a con, but the admin control panel requires you be fairly tech-savvy.
Let me start off by saying there is an expression that runs ramped in small businesses in my area. "its not if you make a mistake, its how you fix it if you do" Its easy to give someone a good review when there has never been an issue, and for almost two years i have had nothing but great service and uninterrupted server service. But apon by purchase of a second domain, there was a mishap a slight over look in some rare technicalities that don't often come into play. Its a business and mistakes happen, I've had my own business for years they happen!!. However as i stated earlier, its not a matter of if its a matter of when. Let me tell you, that I even after the slight delay of my site publishing (2 days) that I am thoroughly Impressed with the customer service and tech support. First of all the issues came into light at about 11:00 pm eastern time and tech support and i worked together back and forth till about 1AM that morning. the next day when i was able to sit back down to continue with the issues, i had emails waiting for with the solution in hand and waiting for my permission to continue.
After the all the issues had been worked out, granted i take blame for the last part of the issue.. sorry i am a rookie..lol My sight is up and running and looking beautiful. I honestly believe that both the email tech support and the phone technicians treated me with the utmost respect and did not have the condescending tone that is so often equated with tech's and novices.
I whole heartedly recommend INMotionhosting, to anyone that is serious about building a quality website.
While no one ever likes to see a hiccup in service, i'm glad that it happened now while trying to post the site. the service I recieved leaves no doubt in my mind that when i have a critical issue.. they will be there.
Biggest Pro: Top Notch customer service
Biggest Con: video tutorials could be a little more in depth
I'm not an experianced Website Designer but with the help of
I'm not an experienced Website Designer but with the help of the Inmotion staff I was able to create and display my website. And believe me when I say that I have used their support line - I even know them by name: Joe, Hannibal, Nathan - you guys rock!
The staff is very paitence with me (since I'm sure I don't explain things in the proper technical terms) but they always understand what it is that I need and have always answered my questions and (solved any problems I've created!!)LOL
I love all of the information I can access through my cPanel like AWSTATS, who viewed my site, what were they searching for, etc. Everything is very simple to use. I was even able to set up email for my site.
In fact, it has been such a favorable experience that recently I set up my 5th site. My main domain site has never been down to my knowledge (3 years) that's why I continue to choose Inmotion for all of my sites.
They have never screwed up my billing - I'd have to say "they run like a well oiled clock!" Keep up the fine job INMOTION
Biggest Pro: The Support Team
Biggest Con: Can't think of even one 'con' about this company
InMotion Hosting: The better way to get business done.
You know, it is a sad fact that when something works so well, and so seamlessly, you often forget that they are even there. Having been a customer of InMotion for about 10 months now, I fell into that category. Since the day I signed up, I have had to contact customer service on 2 occasions. Both issues turned out to be something silly that I myself had done. Yet both times those great InMotion Customer Service folks, helped me through my problems, in very little time, and I was back on my way.
To this day, I have never experienced downtime due to their server. My site has always been up and running. I have many friends who have websites of their own. I often hear them complaining about "downtime" issues. If you want dependability, and "set it and forget it" reliability, I will choose InMotion every day. Thanks a lot for all that you do for me, even though I tend to forget it. You all are GREAT!
Biggest Pro: Fantastic Service
Biggest Con: None that I know
Getting Up and Keeping it Up!
"Atta Boy" is my way of saying "Thanks" for all the customer support that has been shown to me in "Getting My Site Up" and helping me "Keep It Up".
When we think we know it all, their is always that nagging little problem that we never took into consideration in our site building work.
And to be fair and honest, really isn't our hosting companies direct problem.
But at InMotion Hosting I have asked the question, hoping they could tell me what I was not doing correctly, had not thought of and what was their advice.
And the support has always be kind, sincerely given and followed up with very quickly.
I thank them for taking my late night calls and always being availiable to help me in my hour of need.
InMotion Hosting is certainly rated a very high score for customer service and support.
Biggest Pro: Availiability
Biggest Con: none
Inmotion Hosting lives up to its name to keep your site IN MOTION
I switched to Inmotion Hosting in August 2007 and I just wish I had known about this hosting company even sooner! After making the switch, my websites have always had excellent uptime -- they truly keep my sites "in motion" out on on the world wide web. As I depend on my websites to make a living, it is essential for me to have the most reliable host possible, and I found it! My sales increased significantly after I switched to Inmotion Hosting -- and no, I am not getting paid to say these things . . . it just happens to be the truth. I hope that my review can help someone else make a great hosting decision as I did. I always get excellent, courteous, prompt customer service -- and there is never a "dumb" question you can ask, because they are there to help! I'm no technical wizard by far, so whatever my question is, I'm treated with respect with an answer that I can understand -- never treated like I should just "know" something. The customer service staff is so friendly and helpful, and they respond quickly if I have a question. Many times they don't just tell me how to do a "fix" on something I've goofed up myself -- they have gone in and fixed it for me, saving me tons of confusion. That sets my mind at ease to know that I don't have to worry about having the tech smarts for the complex stuff. They've got me covered and offer any help that I need with my questions, and nothing is complex at all because I've got a great support team behind me. So when Inmotion Hosting says they value their clients -- they mean what they say! They back up their words with proof through their support and assistance. They have a number of package options, so you can get exactly what you need, whether big or small, or one site or multiple sites - and they never try to sell you more than you need. No hassles, no pressures, just great service at an excellent price the way it should be! It just doesn't get any better than this!
Biggest Pro: Fantastic Uptime and Great Customer Service
Biggest Con: Not a single thing!
Rock Solid Performance at an affordable price!
As a customer I value Inmotion Hosting commitment and dedication to their customers, anytime I have had to contact Inmotion hosting for any technical support they have been informative but most important they speak to you in a manner in which you can understand and make sense of the problem and resolution with ought the technical jargon. The plans are extremely priced out reasonable and certainly affordable but most important, what led me to Inmotion hosting 2yrs now is they really do keep their promise of 99% uptime and any scheduled updates or hardware changes you are notified well in advanced and service is restored in a very timely manner which has a minimal impact on my site. For business owners they even offer to work with you for a nominal affordable fee to aid you in designing your site whether its ecommerce or not they will get it done. The uptime and overall performance has been amazing I would most definitely recommend them to anyone take it from me, if you want your website to perform then this is the company to have it hosted on they are not all about just making money they are a people company, they do not need to spend money on advertising because word of mouth is proven to be more effective take it from me I love this doing business with this company they have been great.
Biggest Pro: Value,Friendliness, Professionalism, and most important rock solid performance
Very happy customer of InMotion
Even though I have only been using InMotion for a short time, I have really put them to the test, mainly due to the problems caused by previous hosting provider. InMotion has far exceeded my expectations in every aspect of our relationship (and not just because AIT set the bar so low). Thier Technical Support staff is very knowledgeable, very professional, very concise, very accessible, to put it simply, 'very helpful'. Thier documentation is well written, including all necessary information, while remaining easy to understand. Almost making complex issues seem simple. The same applies to the excellent online tools/utilities provided. I have not had a single problem with any technical aspects, billing, customer service, performance, or features. In fact, most of these have far exceeded my expectations. I have even been offered an apology for something that is the fault of my old hosting provider! I am not affiliated with InMotion in any way other than being a very happy customer. Be sure to check company ratings on the Better Business Bureau web-site in addition to reading reviews.
Biggest Pro: Technical support is the best in the industry.
Biggest Con: I didn't find them sooner.