InMotion Hosting reviews – Page 7
On average, InMotion Hosting is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||135|
|# that Recommend||120
|% that Recommend||89%
|Overall RatingFootnote 2||92.3%
|Review QualityFootnote 2 Footnote *||100%
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Fantastic timely and capable support
Just wanted to drop a line telling you I am very impressed with Inmotion's support. I am switching my sites over to you from jumpline, largely because of performance issues with my sites there and with the boneheaded support I was getting when I needed it.
At Inmotion, your staff doesn't treat me like a moron whenever I submit a trouble ticket or start a chat session. They are very responsive, knowledgeable and a pleasure to work with. And this is after perhaps a half dozen support requests with several staff members in the past 6 months while I am transferring my sites. I just submitted a ticket from a chat session with Justin, and again, excellent support in every way.
Every time I submitted a ticket at jumpline.com, I would receive an email from an actual support rep with some template response that made it clear that they never made an effort to understand my problem, no matter how carefully I worded my email, no matter how brief and clear, I would get an infuriating response. "Greetings, my server is reporting a SQL error, I tried restarting the SQL service and nothing changed, please help!". Response : "have you tried restarting the SQL service?" "What the $#[email protected]%%? Really? $$#$#! Arrggggghh!"
Another great feature is the flexibility they have shown me in setting up my hosting configuration. I needed PHP4, not PHP5, but I also needed it patched to use a couple of specific modules. They were happy to help me configure my hosting package to use PHP4 with the customizations and they finished the configuration in about a day. Other web hosts have given me a lot of grief on requests like this.
I love Inmotion Hosting. Great job Justin and the rest of the team there.
Biggest Pro: Excellent Support, Flexible Configurations
Best hosting service out there
I am hosting with inmotion hosting for approximately an year now and i can confidently say that inmotionhositng is the best hosting solution out there. I have done hosting with two others before inmotionhosting
While godaddy clearly sucks, hosmonster is a decent hosting. But if you compare with inomtionhosting they don't stand anywhere.
Inomtionhosting not only provides good uptime , alerts etc but their technical support is amazingly good. I have gone to them with many technical issues on many of sites and almost always they came up with solution to fix the issue. through phone support also , i see that their team is quite motivated to provide best customer support.
Inomtionhosting tech support rocks!!! keep it up guys.
Biggest Pro: tech support
Going beyond basic resolution
Over the past few weeks, I have had issues to resolve as a result of changes and issues at my end. One was to do with an SEO issue relating to moving a WordPress blog to its own domain, and the other was the result of a virus issue that sneaked in as a code injection.
Even though it was not strictly an InMotion issue to resolve, both times (well in the past as well), the Support staff at InMotion have patiently and knowledgeably walked me through as they resolved my issue.
They went beyond simply telling me what I needed to to, but did it for me, explained what they were doing and why, and gave me additional tips and references. This has been my consistent experience. And Support staff answer very quickly every time.
As a result, my qualified blog hits resumed after previously dropping dramatically, and the virus was eradicated and strong preventative measures are now in place so everything is once again squeaky clean to stay.
Thanks, InMotion. BTW you guys are also great value for money.
Biggest Pro: Support knowledge and helpfulness; ease of hosting; value
Biggest Con: No daily stats by page (or custom date range), only monthly.
I am a customer service nightmare...
...but inmotion was up to the challenge.
While inmotion did not know that I have a long history of chewing up customer service types and spitting them out, I seriously doubt they would have felt it any issue if they had. They are more than prepared for my sort.
I have spent over 20 years in the IT field working predominately in a hardware capacity- I only just recently found the need to publish a website and create a personal online presence for my business. I did not just go out and grab the cheapest host I could find; I researched consumer reports on the companies offering this service and at every turn, and I mean everywhere I went there was one company that stood leagues above the rest- inmotion. I was impressed at the responses and glowing reports. I made my decision and have no reason to believe they will ever offer anything other than stellar performance and service.
Despite my short time with them, they have already surpassed my expectations. Most importantly, I never wait for any feedback or action when experiencing technical issues. I am very savvy at building and managing a website even though I never had my own before; I moderate and work as administrator on several other sites. I wish now they were hosted by inmotion as opposed to the hosts they have. I had a recent issue with a feature on my website and I barely put the request in before I had a resolution and a tech asking if anything else was needed. This is the first time in I don't know how many years I didn't need to prompt a follow up response or instigate some feedback. To be fair to inmotion, every exchange since the first inquiry about using them has been the exact same with a laser beam focus on communication and service.
I have a few friends who complain constantly about their hosts... I just give them a smug look and tell them, "I'm good over here..." I do suggest they reconsider when their leases are up. Of course it is with a grin.
Biggest Pro: Tecnical service communication
Biggest Con: Haven't found anything negative yet.
Consistent excellent service and support
I host several domains with InMotion Hosting after several aborted attempts with other web hosts. The first had terrible service, and you could never get hold of technical support. The second did not support PHP so I could not administrate forums. InMotion Hosting has all the server side software I need, a great control panel, extremely helpful and friendly sales/billing staff who have helped me transfer domains and add them, but what really makes me recommend them to clients and friends is their consistent, reliable, knowledgeable, friendly, and fast technical support. They never tell me "we don't support that" and they've helped with complicated issues that maybe technically were not their responsibility but were fixed simply because they could fix it. They communicate, they escalate appropriately, they don't just leave you in the void, and they follow up on everything. They are also proactive when handling attacks, quarantining compromised files, and restoring files quickly with a minimum of downtime. I have been 100% satisfied with the value I receive from this relationship and without reservation can recommend this company to others.
Biggest Pro: Technical support is stellar and always available
Biggest Con: I cannot think of one.
InMotion Exceeded my expectations by far
With a new website (www.photofactorybali.com) I needed a new web host, since the old host didn't fulfill the requirements for it. I spent two weeks researching, and at last picked InMotion because of the facilities and the good reviews.
I was surprised big time with their support & customer service. They are so friendly, reliable, helpful, fast - really far beyond what I thought was possible. I love it that they are available for chat (and phone call) 24 hours all year. I live in a country with 12 hours time difference to InMotion's base, and it's just so great that anytime I need something, they're there.
In the end I moved all my 4 websites with 2 blogs & 2 parked domains to InMotion (also moved the domain registrations), and everything even fits in one plan (I have the business power package)!
I recommend InMotion to anyone looking for a superb web host. Should you have any questions or doubt, just contact them and they will help you with anything you want to know. The great thing is, after you joined in, they are exactly as friendly and helpful as before, something that was completely different with my previous (and actually more well known) web host.
Biggest Pro: Excellent Support & Customer Service
Biggest Con: Nothing
Service with a cyber smile
Searching through the plethora of hosting services available today is almost as big a job as creating your web presence. After a couple of hours of fruitless attempts of understanding the various plans, rates, and services from a number of companies I found inMotion Hosting from a series of online reviews. Operating half way round the world in New Zealand we have no real way of determining who can assist our needs until we make the commitment to purchase so it was a wonderful surprise when all of our expectations have been exceeded. From the prompt responses to our various inquiries through to the friendly and helpful support staff I totally recommend inMotion Hosting as your provider. I now understand why your company rates so high and can only continue to support that rating. Excellent!
It is a pleasure to do business with you.
ten past 8 limited
Biggest Pro: Prompt and freindly service
Lighting Fast Response Time & Superior Support
I was impressed with InMotion Hosting right from the beginning. It was 11:53 p.m. on a Friday night when I placed the order for my first domain. I received an auto-email in response to my order, which read: "Your account is in the review process now - expect an email or phone call shortly. If it is currently after business hours we will confirm your order (at the latest) the next business day." I did not expect a response until the following Monday. At 12:13 a.m., just 20 minutes later, I received a call from InMotion Hosting to complete the order and make my domain active. Since then, they have been Johnny-on-the-spot with my tech support needs. And security, I never have to worry about it. InMotion Hosting has been proactive, notifying me if anything looked suspicious. One day, as it was happening real time, ,I saw activity on my site that looked suspicious. I emailed InMotion Hosting tech support, and they got back to me almost instantaneouly, letting me know that they were on top of it. I cannot thank InMotion Hosting enough for what they five me - peace of mind. I highly recommend InMotion to anyone who wants great pricing without sacrificing top quality and superior customer support. Thanks InMotion Hosting!
Biggest Pro: Response time and customer support
InMotion are the best for web hostings.
well I been thru. some problems that I faced with my web page. it wasn't related to InMotion by any how but they helped me a lot figuring out how to fix these problem as they helped me get everything together .
my website is www.22cowboys.com .. when I tried to upload my data to the server it wasn't working and I contacted the support team in InMotion and they kept trying till they helped me figure the problem they even fixed it for me and didn't even charge me a dime .. they were very patience and helpful .
I thought the least thing to do is to write them this review.. please consider InMotion as the first choice for your private or business use.
Thank you team and keep it up .
Biggest Pro: Very intellegent team.. never getting bored of you.
Biggest Con: None
Excellent service & support
From the very first contact with InMotionHosting, I knew that I was in good hands. Setting up my professional Web site was made all the easier thanks to unstinting customer and technical support. In the years since I established the site, I have called on technical support several times for a variety of questions and technical issues. In every case, the response has been at the highest level of professionalism. The staff have uniformly been prompt, courteous and knowledgeable. They have always shown a thorough commitment to getting the question answered or the problem solved and have always been friendly as well. In discussions of security, my special area of expertise, they have demonstrated a thorough grounding in the field. One could not ask for better service -- these people are superb. Sincere thanks to the entire team.
BACKGROUND TO ESTABLISH CREDIBILITY OF MY COMMENTS:
I've been responsible for technical support since 1980, when I worked for a large computer manufacturer in systems engineering and was team leader for their Phone In Consulting Service for Eastern Canada; after several years, I moved to a 24/7 computer service bureau where I was Director of Technical Services and provided tech support for 28 companies and 1,000 terminals on four mainframes. Since then, I have taught courses on The Art of Technical Support in colleges and industry and written extensively on operations management and security.
Biggest Pro: Competent, courteous, highly available technical support