InMotion Hosting reviews – Page 7
On average, InMotion Hosting is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||107|
|# that Recommend||99
|% that Recommend||93%
|Overall RatingFootnote 2||94%
|Review QualityFootnote 2 Footnote *||100%
If this host does not meet your expectations, please browse our search section to find one that does.
Very pleased with the service aand support
We have made the jump from a hosting consultant and are now managing our sites on our own. To say there was some reservations would be putting it lightly. But after a lot of research and a continued frustration with the service from our other hosting provider, we made the commitment. The learning curve has been steep, as I said we have always had a professional handle our sites.
The support staff are excellent. The live chat has been able to take care of 5 of the educational issues I have had and once I was sent up the line to the second tier support. All issues have been taken care of in a very timely manner.
Our greatest challenge has been setting up a shopping cart. InMotion has a number of options and I chose the Zen Cart solution. I now feel relatively competent and our cart is far superior to the "professional" solution provided by our consultant. We now actually have a secure shop that does auto downloads of products. What a beautiful thing. http://www.stressexpressbook.com/shop
Biggest Pro: cPanel control
Biggest Con: Tier 2 support needed to restore my store. (After my mistake)
One very satisfied customer
InMotion customer service and support staff have performed beyond expectations for the price of their annual service. I had some major issues in establishing three different domains on their service, which were all caused by my own actions. The staff at InMotion went through each of my problems, step by step in one back and forth via email and stayed with me until the issues were solved and rectified. They performed far beyond what I thought anyone would. My issues were fairly complicated regarding reworking my domain structures, main account and sub accounts had to be changed twice and email configurations had to be reworked. They did them all in a quick time frame and perfectly the first go round.
I would recommend anyone who is looking at signing up for a hosting service for business or pleasure, take a very hard look at InMotion as their primary provider. They are #1 in my book.
Biggest Pro: Service, Service, Service and then the packages are tremendous
Biggest Con: I didn't use them the first time I signed up for hosting!!!!
What can I say every issue that I have ever had has been resolved within 24hrs. I have never experienced such professional customer support in my life for anything! You guys are truly amazing and are experts when it comes to everything web. We have a dedicated server and I have a separate shared hosting plan for my test server. The support is flawless no matter how many times I call. Even if I think it is a dumb question that a Web Admin like myself should know they still answer it, and if they can't they don't just say they can't, they work with me to find the answer or where I can find it. Thank you for being awesome!
Again just look at the rating you shouldn't bother even wasting your time with some other hosting company. inMotion is where its at!
And know I didn't give the all 10's cause they helped me with one issue, and I didn't give them a perfect score cause they are perfect, no one is. But when they recognize that they can not solve a problem or if they have given you their word they will honor it. I know this because that's happened to me. Again all I can say is wow!
Biggest Pro: They are experts in the field. Quality is extremely high. Cost are very reasonable.
Biggest Con: That I don't work for them. :) Wish they'd hire me.
Best webhosting customer service I've ever used!
I have used many other web hosting companies not only for myself but for clients of mine. InMotion first caught my attention because I was having a horrendous time with several of my clients current hosting company and wanted to switch asap. The company they had been using was bought out by a big outfit and the billing procedures and customer service were downhill from there. Numerous problems when they migrated my clients from the old company's servers to the new ones. Lost sites, double billing...just a nightmare. InMotion's positive reviews had me look further into the company. I was very impressed to see that the company followed several forums and posted responses to people's posts. I haven't seen another company ever do that. So I decided to give them a try and have not regretted it since. I now recommend all my clients to use the company. 24/7 tech support with little or usually no on hold time. Clear, crisp and easy to understand people answer the phones. No hard to hear overseas call center. Prompt follow-ups to make sure you don't need further help. Just excellent, patient, and knowledgable customer service from a company that still really seems to care about the little guy out there as well as the big fish. That their rates are excellent and often offer more "bang for the buck" than other hosting companies is just a bonus IMHO.
Biggest Pro: Excellent Customer Service
Biggest Con: That they can't export their work ethic to other companies.
Response on webalizer stats issue
I sent an email regarding statistics that were not updating properly using Webalizer. These statistics are a critical part of site building. I received an email response from Nathan P., in about 15 minutes! He did not question the issue but responded to what I had reported and let me know a fix was underway. This is certainly not the "lack-of-response" I had received from my prior hosting company.
I was extremely impressed by the way InMotion handled this customer service query. It was a lot of work to move two web sites from one hosting service to another, but it was time well spent.
Biggest Pro: Customer service questions are understood immediately and handled as important, not as a hassle.
Biggest Con: That I didn't switch to InMotion sooner!
InMotion Hosting has been great for many years
When I started looking for a new webhosting provider, my first concern was finding a company that answers their phones 24/7, 365 days per year. Well, I haven’t called on Christmas morning, but every time I do call InMotion Hosting, I easily get connected in a timely manner to a very helpful staff member.
I’ve been with this company for several years, and I highly recommend them. Whether it’s for simple web hosting or VPS hosting or even needing a dedicated server, there is no better company out there, in my opinion, then InMotion Hosting.
Biggest Pro: They answer quickly and are easy to understand
Competence is an enormous compliment from my perspective, and utter competence is my thought about InMotion Hosting. Earlier in my life I was a business man, before turning to the arts. I therefore understand and appreciate that a provider of such services as web hosting is a crucial relationship. I count myself fortunate to have come upon them to host my small site, dedicated to music. The uptime is superior, and when I as an amateur webmaster for my own site have problems, they are fast and willing to assist. I reccomend them unquestionably.
Biggest Pro: Competent and personable assistance
Biggest Con: Absolutely none.
I was notified by InMotion Hosting's support organization that my Wordpress-based site had been hacked (which unfortunately is becoming common these days). They immediately reset my password to minimize the threat in the future.
When trying to restore from backup, it was determined that the backups had also been corrupted. However, one of their outstanding support agents (Anibal) was able to troubleshoot the key page that had been maliciously altered and restore it to its original state - amazing!
I would highly recommend InMotion Hosting, not only for their seamless, cost-effective hosting, but also for their outstanding support.
help with file transfers
I am new to being the person in charge of our clubs website. I was having trouble getting Word documents to transfer to our website. I explained to Christian that our past webmaster was out of the country, so I couldn't just dial her up for help. Christian helped direct me to a more user-friendly method of transferring files. He explained the process step-by-step in plain language and I was able to turn around and do everything correctly the first time after using the new file transer site. I was most grateful for his help.
I have been using InMotion Hosting coming up on two years now. I have never had an issue where my site was unavailable, slow to load, or down. The support staff is responsive, knowledgeable, and eager to understand and address my needs. The sales staff doesn't simply try to sell me additional services but lays out all available options including those not provided by InMotion. The Tech Support people you get on the phone, in my experience, have been above average in their knowledge. I've worked with other companies where they simply don't know what I'm asking or don't understand the capabilities of their system and have to escalate my call to another tier of technician. Their security is top notch and they have caught some mistakes I have made which could have opened up my sites to problems and helped me resolve them. They have an active community on their support forums and many of their staff can be reached on their personal websites and twitter for additional ideas and commentary on the hosting industry. Overall, I haven't had a bad interaction in any way with this company.
Biggest Pro: knowledgeable and responsive technicians
Biggest Con: none so far