InMotion Hosting reviews – Page 6
On average, InMotion Hosting is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||135|
|# that Recommend||120
|% that Recommend||89%
|Overall RatingFootnote 2||92.3%
|Review QualityFootnote 2 Footnote *||100%
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InMotion Hosting Review of their Customer Service
I have been researching web-hosting companies for several months for my photography business site.
There are so many hosting companies to choose from and they all claim to have the optimal solutions for one's web hosting needs.
Looking for a reliable host has been a confusing, frustrating and lengthy process.
InMotion was recommended to me by a graphic and web site designer in Seattle. The first words out of his mouth to describe them was, "They're fast." Those of you who are more technically inclined will know what that means. I wasn't sure at the time. But his recommendation carried weight with me.
Being in starving artist mode, money is in short supply. But I was prepared to pay around $40 a month to have a good looking site with 24/7 phone and e-mail support. I figured it was going to be tough to swing it financially, but, hey, you get what you pay for.
Having phone tech support where someone actually answers the phone, rather than their saying that they'll call you back within 24 hours is a must for me.
So, I was delighted to find that with InMotion I can have, what I hope will be a first class site for around $10 a month!
They have templates one can adapt for one's own use. I haven't used them yet because I've only been with the company for a week. Plus, they support WordPress templates too. This all looks promising.
What has impressed me the most about InMotion is their phone tech support. Their hold time is minimal (less than 3 minutes for both my calls yesterday).
Plus, their tech support staff answered my questions completely and went the extra mile to e-mail me further information that I needed. Their e-mail responses to tech related questions are also very prompt.
I also like that they have a 90 day money-back guarantee. A much longer trial period than most other companies offer.
So, even though I've only been with the company for less than a week, I am impressed.
Biggest Pro: 24/7 phone and e-mail tech support. Inexpensive cost of plans
Excellent Hosting and Support
I'm a web developer and have experienced ALL levels of hosting. I feel that InMotion goes above and beyond the others. I do a lot of development in wordpress and they are savvy with the requirements. Their support is the absolute BEST and I have not regretted putting any of my client projects on their plans because I know they are doing a great job and there for me when I need help. I've used Media Temple in the past as well. They are good, but I also had some strange and random things that they did on a project which caused aggravation for me while I was on vacation. I know that with InMotion I can sleep at night with assurance that their servers are consistent and reliable. This means a lot to me. I also met the owner, Sunil, at a WordCamp and appreciate that they are active and supportive of the Wordpress community.
Biggest Pro: Great Support, Wordpress Friendly, Reliable
Biggest Con: NONE!
Excellent Support 24/7 - Secret to their success
I had to call for support on Christmas Eve as I was launching a new web site I created for my husband, a homemade Christmas gift. My launch was failing and I needed help. I was so grateful someone at InMotion was there to answer my call and even more grateful that with their help I successfully launched his new site in time for Christmas.
This wasn't the first time I relied on the support department at InMotion. Always quick and efficient with clear explanations and directives that I can easily follow.
The support department at InMotion Hosting is the secret to their success. Don't change a thing!
Biggest Pro: Support that's top notch 24/7
Biggest Con: No cons.
I also use two other hosting companies, Fasthosts - who are absolutely useless, and Justhost - who are just OK. Inmotion's live support operators have extensive knowledge and provide clear solutions with no waiting. I am based in the UK and even with the time difference there is always a competent operator available at all times. My experience of using this feature with Justhost is that you get someone who doesnt know what they are talking about, and every contact ends with them asking you to send an email to [email protected]
Inmotion's email support is also very quick.
If you are looking for reliable, competitively priced hosting with great 24/7 support, Inmotion is the answer.
Biggest Pro: rapid clear technical support
Inmotion is great!
I have recently opened a business account with InMotion hosting and have been extremely happy with the service they have provided.
Support is fast and the staff are very helpful in dealing with technical matters. I found them through review sites like this one and I am glad to say that the overwhelmingly positive reviews for this company all stand.
I am very happy with InMotion so far and would recommend InMotion to anyone looking for cost effective and reliable web hosting.
I should mention that transferring my blue host account to InMotion was a breeze. InMotion made it simple for me to transfer by advising and assisting me on the simplest method.
Plus they handled most of the setup for me.
I'm pretty much a novice at web hosting and InMotioin have made the steep learning curve a pleasant ride.
Thanks InMotion. Do yourself a favor and host with these guys. You'll be glad you did!
PS I gave a lower score on connection speed because I am not based in the USA. I probably would have given 10 if i was closer to the server but i have to review honestly from another country.
Biggest Pro: support and response time
Biggest Con: nothing at this stage
Excellent Hosting Service
I maintain websites for 3 non-profit groups. InMotion Hosting is excellent for the amateur as well as the professional. The site are always up. If I have a question for Tech Support or Customer Support, I get an immediate reply -- just like I would from a face-to-face web host. They don't act like my questions are dumb. Once when I wasn't able to upload an update, they immediately determined my problem and showed me what to do. The most important thing to me is that they reply so quickly and make me feel like my websites are just as important as if there were "for profit sites."
Biggest Pro: Tech Support gives quick results!
Biggest Con: I have no cons.
InMotion Hosting: Best in Class
I have used various web hosting services for a couple decades now and find the services and technology improves yearly. Consequently the best several years ago may not be the best today. After reading reviews of InMotion I dropped my former service (that I was becoming increasingly dissatisfied with) and signed on to InMotion. My web site is still a work in progress, but already I can say unequivocally that the ease of use, features, and, most importantly, customer service is the best I have experienced. I hope to stay with InMotion for years to come.
Repeated Superb Experiences
I moved to InMotion in large part because of reviews on ratings on this and other sites. I moved from a host that was good at one time but in the last few years had gone way downhill. I stayed with them for a year or more very unhappy because I was afraid of the complications of moving my site. When I just couldn't take it anymore, I took the plunge to InMotion. Within an hour of signing up I started asking technical questions about moving the site over. The tech support person asked for a few files and I sent them. Then within another hour, they just moved the site over for me flawlessly...and I never even talked to a person on the phone...I was able to communicate everything by chat!
I can't believe my worst fears were utterly alleviated in 2 hours. I keep going back to them with questions, and they just do whatever I need--usually on the spot--even in the middle of the night. The day after I signed up, I discovered that a company I work at on occassion has such a thick firewall (trying to block employee misuse of the internet) that I couldn't access my webmail at InMotion. I got on the technical support chat and within 5 minutes they had a workaround for me so I could access webmail there. I don't have time to recount all they've done for me.
There have been no billing problems or service problems. People I know who use our site consistently tell me how speedy it is...even on mobile devices. I just can't say enough good about InMotion.
Biggest Pro: Technical Support and Fast Servers
Extremely friendly host!
I came to InMotion Hosting after finding my host requirements expanded beyond what my previous host could provide. I initially signed up for Shared hosting, but that night I got a call (yes, an actual call) from a sales rep confirming everything. They were friendly, seemed technically competent, and looking at my forum-based site suggested I upgrade to a Virtual Private Server. He had a legitimate case, wasn't trying to pull a quick one, but I still went with Shared hosting. He was right - I needed something more and upgraded soon.
The communities I administrate continue to grow! Soon, I will need to upgrade again, but the VPS option has spanned wonderfully - it is a very comprehensive package!
Any time I had trouble, and even an instance where one of my websites was compromised by a hacker, they have been quick, reliable, competent, and friendly. They do not underestimate my technical knowledge or abilities as a customer, they get to the point, and they get things done.
Biggest Pro: Some of the best customer service I've seen
Biggest Con: There is downtime, but well within reason
Excellent Hosting by InMotion
We had been searching for a host for our Church web site for some time and I actually gave InMotion hosting a try because of favorable reviews, and a coupon for a major discount the first year.
After hosing our site for a few months, I can easily and quickly say that I have never seen such rock solid and reliable hosting as InMotion has. There are many things that attracted me early, and now, after a few months, even more things will keep me a customer as long as they are up and running.
*When I first signed up, I was called on the phone within 10 to 15 minutes and "interviewed" as to my needs, and our intended usage, etc. It was nice to actually talk to someone who was very knowledgeable and professional.
*I very much respect InMotion because of the fact that certain types of sites are not permitted by them to be hosted. Sites that are adult in nature, etc. Many businesses will not take such a stance today.
*The service is rock solid reliable. They have NEVER been down even for a moment since we have been hosting with InMotion. We have many people connect throughout the day and especially on Sunday and they are totally reliable.
*We have no storage or bandwidth limitations. Of course we would never abuse this, but, it's nice to know that we can upload large audio files for our members to listen to and not have to look and check if we are near or over limit.
*We are storing recorded chapters of the Bible in audio and the connection to InMotion is so quick and responsive that the audio starts streaming immediately and flawlessly.
*The tools they offer are amazing. I use a client to ftp our site, but, one can do anything to your site with the online tools they offer from html editing to any complex scripting, etc.
*The reports they show really let us know who is visiting our site and what pages they look at, etc.
I know I am only using such a small percentage of what InMotion offers but as I learn more I know they'll be able to meet my needs.
Besides being a minister, I do IT work for many government agencies. Any individual or business who look for hosting, I point to InMotion. I won't even now consider others to suggest.
Our first year on a business account was only $55. The second non-discounted will be about $100. I can't imagine all the services they offer for such a reasonable price. There is something for everyone. From very basic hosting to your own actual server with a two-hour replacement of hardware.
It's rare to find such service and quality with such an affordable price.
In my work as a minister, we help people find their direction toward the end. As far as web hosting is concerned, I've found the end of the journey. You need look no further than InMotion.
Feel free to contact me for any questions regarding our hosting.