InMotion Hosting reviews – Page 6
On average, InMotion Hosting is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||137|
|# that Recommend||122
|% that Recommend||89%
|Overall RatingFootnote 2||92.3%
|Review QualityFootnote 2 Footnote *||100%
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Superb Tech Support
This is about the 10th hosting company I have used. Many have near the same services but the tech support can be worlds apart.
Their tech support, is a one button select and a fast answer. The support staff has always been able to handle the request right on the phone. They can access all my data, look at the site, are informed about any question I have asked - no matter how convoluted, are knowledgeable about sophisticated web techniques and technical areas, are helpful, courteous and informative.
It's what most companies claim to do but never succeed at.
When you are hosting a clients site, tech support is your lifeline - and a smart, competent and fast support people are rare and perhaps, the greatest value a company can offer.
I have moved all of my websites here.
Biggest Pro: Great tech support
Biggest Con: none
Inmotion Hosting Review of Tech Support and Hosting Plans.
A little over 1 year ago I was looking for a web hosting service that would provide me with an inexpensive hosting plan with a large amount of disk space and bandwidth usage. I noticed at the time that many companies out there had limitations to bandwidth and space, which was very unappealing to me.
I found out about Inmotionhosting through another person's review of the hosting plan and I noticed they had no complaints. Upon visiting inmotionhosting's website I found out that they offered unlimited space and unlimited bandwidth, which I found to be a major positive. Not only do they not put caps on space or bandwidth, but their pricing on the business class hosting was around $10 a month, my plan actually only being $8 a month, which I found to be a very, very good price for their service.
They claim to have 99.9% uptime for their networks, which from what I have found is that my server has never, ever been down or slowed in any way! They also allow you to choose whether your server is in California or D.C. for better speeds depending on where you live or where the bulk of your customers are residing.
Their service also allows for quick installations of most CMS software to get your website up ASAP, which in my case using Joomla was very easy. The cpanel is also very useful in setting up ftp/domains/sub-domains/emails/databases etc.
I have contacted their 24/7 online tech support on many occasions. There is no waiting in line and they help you with setting up new domains, configuring .htaccess files (which are usually a pain for non-programmers). They have also helped me frequently with parts of the cpanel (the control panel for your hosting service) that I did not understand. I would most definitely have to say that their tech support team is by far the best tech support I have ever encountered...anywhere. They are very knowledgeable, they live in the U.S. so there is no language barriers like some other hosting sites that use people from other countries, and they are willing to sit there for as long as it is needed to get your databases/website/ftp/email settings setup and going.
Inmotionhosting has excellent tech support, unlimited bandwidth and space for the business class hosting and the pricing is all around $10 a month. I haven't needed to upgrade my server to a VPS or dedicated server, but I will definitely be sticking with inmotionhosting for all of my hosting needs.
Biggest Pro: Excellent tech support, excellent pricing
Biggest Con: None found so far
InMotion Hosting Review of their Customer Service
I have been researching web-hosting companies for several months for my photography business site.
There are so many hosting companies to choose from and they all claim to have the optimal solutions for one's web hosting needs.
Looking for a reliable host has been a confusing, frustrating and lengthy process.
InMotion was recommended to me by a graphic and web site designer in Seattle. The first words out of his mouth to describe them was, "They're fast." Those of you who are more technically inclined will know what that means. I wasn't sure at the time. But his recommendation carried weight with me.
Being in starving artist mode, money is in short supply. But I was prepared to pay around $40 a month to have a good looking site with 24/7 phone and e-mail support. I figured it was going to be tough to swing it financially, but, hey, you get what you pay for.
Having phone tech support where someone actually answers the phone, rather than their saying that they'll call you back within 24 hours is a must for me.
So, I was delighted to find that with InMotion I can have, what I hope will be a first class site for around $10 a month!
They have templates one can adapt for one's own use. I haven't used them yet because I've only been with the company for a week. Plus, they support WordPress templates too. This all looks promising.
What has impressed me the most about InMotion is their phone tech support. Their hold time is minimal (less than 3 minutes for both my calls yesterday).
Plus, their tech support staff answered my questions completely and went the extra mile to e-mail me further information that I needed. Their e-mail responses to tech related questions are also very prompt.
I also like that they have a 90 day money-back guarantee. A much longer trial period than most other companies offer.
So, even though I've only been with the company for less than a week, I am impressed.
Biggest Pro: 24/7 phone and e-mail tech support. Inexpensive cost of plans
Excellent Hosting and Support
I'm a web developer and have experienced ALL levels of hosting. I feel that InMotion goes above and beyond the others. I do a lot of development in wordpress and they are savvy with the requirements. Their support is the absolute BEST and I have not regretted putting any of my client projects on their plans because I know they are doing a great job and there for me when I need help. I've used Media Temple in the past as well. They are good, but I also had some strange and random things that they did on a project which caused aggravation for me while I was on vacation. I know that with InMotion I can sleep at night with assurance that their servers are consistent and reliable. This means a lot to me. I also met the owner, Sunil, at a WordCamp and appreciate that they are active and supportive of the Wordpress community.
Biggest Pro: Great Support, Wordpress Friendly, Reliable
Biggest Con: NONE!
Excellent Support 24/7 - Secret to their success
I had to call for support on Christmas Eve as I was launching a new web site I created for my husband, a homemade Christmas gift. My launch was failing and I needed help. I was so grateful someone at InMotion was there to answer my call and even more grateful that with their help I successfully launched his new site in time for Christmas.
This wasn't the first time I relied on the support department at InMotion. Always quick and efficient with clear explanations and directives that I can easily follow.
The support department at InMotion Hosting is the secret to their success. Don't change a thing!
Biggest Pro: Support that's top notch 24/7
Biggest Con: No cons.
I also use two other hosting companies, Fasthosts - who are absolutely useless, and Justhost - who are just OK. Inmotion's live support operators have extensive knowledge and provide clear solutions with no waiting. I am based in the UK and even with the time difference there is always a competent operator available at all times. My experience of using this feature with Justhost is that you get someone who doesnt know what they are talking about, and every contact ends with them asking you to send an email to [email protected]
Inmotion's email support is also very quick.
If you are looking for reliable, competitively priced hosting with great 24/7 support, Inmotion is the answer.
Biggest Pro: rapid clear technical support
Inmotion is great!
I have recently opened a business account with InMotion hosting and have been extremely happy with the service they have provided.
Support is fast and the staff are very helpful in dealing with technical matters. I found them through review sites like this one and I am glad to say that the overwhelmingly positive reviews for this company all stand.
I am very happy with InMotion so far and would recommend InMotion to anyone looking for cost effective and reliable web hosting.
I should mention that transferring my blue host account to InMotion was a breeze. InMotion made it simple for me to transfer by advising and assisting me on the simplest method.
Plus they handled most of the setup for me.
I'm pretty much a novice at web hosting and InMotioin have made the steep learning curve a pleasant ride.
Thanks InMotion. Do yourself a favor and host with these guys. You'll be glad you did!
PS I gave a lower score on connection speed because I am not based in the USA. I probably would have given 10 if i was closer to the server but i have to review honestly from another country.
Biggest Pro: support and response time
Biggest Con: nothing at this stage
Excellent Hosting Service
I maintain websites for 3 non-profit groups. InMotion Hosting is excellent for the amateur as well as the professional. The site are always up. If I have a question for Tech Support or Customer Support, I get an immediate reply -- just like I would from a face-to-face web host. They don't act like my questions are dumb. Once when I wasn't able to upload an update, they immediately determined my problem and showed me what to do. The most important thing to me is that they reply so quickly and make me feel like my websites are just as important as if there were "for profit sites."
Biggest Pro: Tech Support gives quick results!
Biggest Con: I have no cons.
InMotion Hosting: Best in Class
I have used various web hosting services for a couple decades now and find the services and technology improves yearly. Consequently the best several years ago may not be the best today. After reading reviews of InMotion I dropped my former service (that I was becoming increasingly dissatisfied with) and signed on to InMotion. My web site is still a work in progress, but already I can say unequivocally that the ease of use, features, and, most importantly, customer service is the best I have experienced. I hope to stay with InMotion for years to come.
Repeated Superb Experiences
I moved to InMotion in large part because of reviews on ratings on this and other sites. I moved from a host that was good at one time but in the last few years had gone way downhill. I stayed with them for a year or more very unhappy because I was afraid of the complications of moving my site. When I just couldn't take it anymore, I took the plunge to InMotion. Within an hour of signing up I started asking technical questions about moving the site over. The tech support person asked for a few files and I sent them. Then within another hour, they just moved the site over for me flawlessly...and I never even talked to a person on the phone...I was able to communicate everything by chat!
I can't believe my worst fears were utterly alleviated in 2 hours. I keep going back to them with questions, and they just do whatever I need--usually on the spot--even in the middle of the night. The day after I signed up, I discovered that a company I work at on occassion has such a thick firewall (trying to block employee misuse of the internet) that I couldn't access my webmail at InMotion. I got on the technical support chat and within 5 minutes they had a workaround for me so I could access webmail there. I don't have time to recount all they've done for me.
There have been no billing problems or service problems. People I know who use our site consistently tell me how speedy it is...even on mobile devices. I just can't say enough good about InMotion.
Biggest Pro: Technical Support and Fast Servers
InMotion Hosting Offer