InMotion Hosting reviews – Page 5

InMotion = Unparallelled Service and Reliability

InMotion's customer service is remarkable. If not for the fact that I am technically challenged I would never need to contact their customer service as the reliability of my server is not even something I think about - the server has never been down since I became a customer. I previously had both dedicated and virtual dedicated private servers with GoDaddy. It is almost unfair to compare InMotion to Godaddy to because it is similar to comparing a Ferrari with a 1975 Gremlin.

InMotion's customer service model should be a standard for not only web hosting companies but any company whose primary product offering is made online.

I am sure I could find a less expensive service provider but the key is service. I don't mind paying a couple of extra bucks when I know I can pick up the phone any day, at any hour 365 days per year and know someone will literally pick up the phone within 2 rings. I have never once been placed on hold or received an automated voice response when I've called InMotion.

Biggest Pro: Service, reliability, and pretty much any metric you would judge a hosting provider on.
Biggest Con: Cannot think of one. Would like to pay less but who wouldn't.

Fantastic Hosting Transfer Experience

Here's a note I wrote to Inmotionhosting.com following my transfer experience to them. I'm sharing it here.

After many years hosting my domains with register.com, I have recently transferred two of my domains and hosting to you. Why? they were slow, expensive and becoming more unhelpful every time I called. Everything with them was just a new 'sales opportunity' even when I just needed a little tech support.

So, let me just say a HUGE thank-you to all of the people at your company that have helped me through this. Each and every single one has been fast, courteous and, above all, exceedingly helpful. Thanks thanks thanks. (Register.com made the transfer process just as difficult as they could, to add insult to injury....)

Just for background, my business and my web presence is unusual. I'm a semi-retired business executive, teacher/developer and writer. My 'students' and customers are professional furniture restorers and active woodworking hobbyists. Over the years, I've built a following - having seen over 10,000 students in my classes, and writing 6 books and companion video programs for them and others. I also developed a number of specialty products and processes for professionals during my 'working' years. We sold our 'primary' company, Minuteman, Inc., 10 years ago, but folks still seem to need to find me. Thus, I'm not really looking to 'grow' my business in the conventional sense, but I do need to have a way for folks to find me, my phone numbers, and occasionally order something from me if they prefer not to purchase from one of my distributors. That's why I keep the website and little store going.

Having said all that, the root of the issue is this: I'm not a computer wizard, but I'm not a total dummy at it, either. I'm primarily a business man and a skilled furniture maker/conservator. My expertise is not in your area. I need people like yours, the ones I've been working with these last several weeks, to take care of me. I can recognize the characteristics and people that go with a good company - and you and yours fit those profiles for me. So again, thanks.

I used register.com for many years. They were once as good as you are now. They have drifted off target and are now a giant pain to work with. Everything is a new 'sales' opportunity with them - even through the tech people. I do not get that feeling from your folks - which makes me want to buy even more from you if/when I have the need. Please, keep the tech folks doing tech stuff, and let the sales people do their thing - but don't make me feel like I've just stepped into a mosh pit of commissioned salespeople every time I call. You currently don't (which is why you passed the test and I picked inmotion.com. Register.com does-which is why I left them).

Thanks again!

Biggest Pro: Very easy transfer, great people, and low priced.

Best Customer Service on the Web

I have been a dynamic website developer for a couple of decades now and have tried a wide variety of hosting service providers over the many years. I found InMotion Hosting via a positive review on CNET, so I thought I would give them a try. From day one, their customer service has surpassed any of my expectations.

From email correspondence to phone support, I consistently receive friendly, educated and helpful service. Since I am a one-man shop here, my time is critical. InMotion Hosting has cut the time I have to work with support and setting up my network by at least 75%.

In addition, their control panel and site hosting layout is very user-friendly and logical. Allowing more time for me to program and launch new products.

I am now in the process of migrating my various other domains over to InMotion and happy to do so.

Sincerely,
Darren (New InMotion Customer)

Biggest Pro: Customer Service

Customer service + reliability = excellence!

InMotion has it right. While other service providers and hosting companies have provided me with reliable service, it's been very difficult to be able to get them to respond to technical support questions in a timely manner. With InMotion, I don't have to worry about that! Their customer service is available right away and they take care of your issues in a timely and polite manner. I've worked with other hosting companies who do not want to be bothered with the "easy" or "you should have known" questions. InMotion service doesn't care if your problem is complex or simple, they will take care of you right away.

The service they provide is fast and reliable as well. No interruptions of service and fast and reliable uptime and speeds make the InMotion experience the total package. I'll be using InMotion for my hosting needs from here on out. With some many providers out there, I'm happy and lucky to have found one that takes care of each customer like they are their most important.

Biggest Pro: Great customer service that is available immediately when you need them!
Biggest Con: That I didn't know about InMotion before for my other sites.

InMotion Hosting has Excllent Support,,and great value

I'm an Engineer with nearly 40 years of experience working in the technology field. I came to InMotion because of their pricing. After a lot of research I found them to have the best value package. I am a committed customer because of their excellent support team. I have had NO HTML experience and have never built a web site before. I have learned over 4 decades the most valuable tool in technology is simply, "raise your hand and ask". I did this a lot in the beginning. I really like their chat forum. You get instant assistance that will stay with you until the issue is resolved. The support team is quick and patient with folks that are not web site savvy. I found their patience most refreshing. My store is up and running much sooner than I expected because of their invaluable help. I have been around some of the biggest technology companies like IBM, Lucent, Cisco and Verizon and know what excellent customer service looks like. Add InMotion to that list. I would recommend them to anyone, experienced or novice, who wants to create a successful web site. Thanks InMotion Team.
Dennis Smith

Biggest Pro: Customer Service and Support
Biggest Con: Didn't go to them earlier

Good support at inMotion

I was having trouble with my website and so used the Chat support system. I had outlined my problem with Mark S and he was working on it, when I lost my web connection. I got back on about 1/2 hour later and found that Mark had continued to work on the website problem and had it fixed when I was re-connected. That was so nice!
When I went back into the Chat I had 2 fears: 1) that I'd get someone else and have to start all over explaining the problem and 2) that once our connection was lost Mark would say "oh well" and move on to something else. I did get someone else (Josh), and when I gave him a brief overview he checked in with Mark and told me I was all set. Having worked with all sorts of Help Desks for all sorts of industries I was pleasantly surprised that Josh could (and would) check with his co-worker and further that Mark had not just disconnected from the project once he was disconnected from me. This was a very pleasant customer service experience!

Inmotion - superior support and service

Recently had a problem with my site. Some malware had gotten in. Was able to clear out most of the public folders but had trouble with what ostensibly was the culprit, a folder named "uzoj" which I could not rename or delete.

Went to InMotion's live chat area (was skeptical at first) in the support window and they immediately responded and took care of everything. Now I can go back to Google and get my site re-evaluated. The online support analyst also helped me get a temporary "under construction" page up. I was really shocked at how easy and fast he was able to solve the problem.

I had contacted inMotion via telephone a couple of times in the past two years with questions and always got through surprisingly fast to someone who was able to solve my problem. Great server speeds (my site also has some mp3s I stream), always online, FAST, accurate information from the support team. I'm just not used to this kind of treatment from a ANY company, let alone one with the number of clients they serve!

Cannot recommend InMotion highly enough. Their overall rating of 99.36% makes complete sense.

Ron P

Biggest Pro: Phenomenal support

I've been a customer since 2005 and I'm still here.

Over the years, I've tried to leave IMH for cheaper ISPs (those named after parents and animals), but I've didn't give up my iMH acount when I did it, and I ended up canceling the other guys at first opportunity. IMH didn't do anything to make me unhappy, I was just trying to save a buck, but ended up spending a lot more, sometimes a couple of hundred dollars more from trick advertising with some of the other ISPs.

IMH isn't just a good ISP, they are good people behind the screen too. I started out with a lot of Internet ignorance six years ago, and IMH paid the price for that. I've had billing issues and technical issues--most of my own doing--and iMH has always responded with a 10. There are no nasty surprises at IMH after you become a customer, no sudden price increases, or sudden change in plans. No hidden fees, they don't market you to death. They are just there in the background for you, always doing a good job and always quick to respond to any emails or issue no matter how trivial. IMH is WYSIWYG and I don't stray around for a cheaper ISP anymore because WYSIWYG is not usually what I experience. If you're thinking of moving to another ISP, or just starting out looking for a first ISP, you'll be happy with IMH.

Biggest Pro: Support Team
Biggest Con: Does not host IIS for SharePoint and ASP websites.

Switching Over to InMotion Hosting

After doing my research, I started transferring several domains and hosting accounts from GoDaddy to InMotion Hosting -- these include my most important website, which I was afraid would experience problems, delays, hiccups, etc., in the moving/setting up process. My worst fears proved to be unfounded, however, as InMotion's superb customer service and technical support have been there to answer questions and provide the support needed to facilitate the transfers off without a hitch. Then, after the transfer of my major site, I decided to completely revamp it from a Rapidweaver platform to Wordpress (self-hosted). While delving into specific platforms like Wordpress is supposed to be "beyond the call of duty" for tech support staff, InMotion's staff was more than willing to help me deal with questions and solutions here, too. I've called the tech support number at least a half dozen times, including on a Saturday and a Sunday. They aways answer -- typically, in just a minute or two -- and they always seem ready to jump right in to help. I never do these types of testimonials, but their superb, knowledgeable staff deserve it. Keep up the great work!

Biggest Pro: friendly and knowledgeable 24/7 technical support
Biggest Con: A bit more expensive than some others, but you get what you pay for and InMotion's support team is worth the extra pennies.

Fanstastically excellent support and speedy, easy Linux system

I have been involved with computers, one way or another, for over 50 years. Before I signed up with InMotion, I had been a customer of Network Solutions for I believe almost 15 years. Over the last couple of years, Network Solutions' tech support has gotten much worse. When I call tech support, I would typically get a teenage girl in the Philippines (I asked her) who only knew what she was reading off of her own help screen. (The exact same stuff I had already read off of my own help screen.)

After about 15 minutes, Network Solutions' tech support girl would conclude that something really was wrong with their system and my problem would be forwarded to someone who actually knows something about computers. I wouldn't hear from them again. Either my problem would go away in a couple of days -- or it wouldn't and I would have to start all
over with another call to a teenage girl in the Philippines...

I called InMotion tech support and they were very well informed and got me started with Linux in the correct direction with my search.cgi. Moreover, with their control panel, I was able to see the logs (which I couldn't do with NS -- even the tech support girl in the Philippines could not access the log) diagnose my own problem, change the permissions (can't do that with NS either), and my search.cgi started working!

This company really knows what they are doing! Tech support can't get any better than InMotion's.