InMotion Hosting reviews – Page 4

NEVER AGAIN!

This hosting sickens me. I will just say that they were suspending my account every week at least couple of times.
You wonder why? Well they said my sites were causing their server problems with cpu load. Which one? One of my main sites who was a ecommerce site, a webshop, which by the way had and it has very good google page rank, some 10+ thousands indexed pages, couple of hundred visitors per day, etc. They were telling me that there is a problem in my PHP code which has causing abnormal cpu load. Okay. I did some research and found nothing. When it came to the point they threat me they gonna permanently suspend my account, or to upgrade to VPS, I have put my ecommerce site offline to rethink the whole matter.
Now guess what? Now when there is no this particular site, "they found" some of my Wordpress blogs were too causing high CPU load and that it was affecting other users on a server. They told me I should install super wp cache plugin on those blogs. I did that immediately of course. Now what? Well guess what? They suspended my account because I was backing up my main site (ecommerce site) because they spotted high resource usage coming from my account. Wow! Since when backing up a site (tarring) became a problem for a shared hosting? Is that how is on other hosters too? I doubt it. They never enabled my account again. And there were 3-4 month left until the end of hosting plan which was btw the Advanced Pro ($107/yr) with unlimited everything bla bla and 6 addon sites.
I spend days writing them emails to AT LEAST tar my files from a server and give me the links to download them, because I didn't get to do it myself "because I was spending too much of their server resources"!

It's been a bad and bitter experience with Inmotionhosting. Now I have a VPS on another web host and I can see for my own that my sites, including the Ecommerce site, ARE NOT SPENDING TOO MUCH EITHER CPU NOR RAM. In conclusion, IMH was trying to extort me to buy VPS, because they DO NOT GIVE YOU WHAT THEY ARE SELLING TO YOU! THATS FOR SURE!

Skip this HOST if you plan to work on your sites seriously. But if you plan to set up a page or two and forget about it, then IMH is the right hosting for you.

Biggest Pro: NONE
Biggest Con: You ain't get what you are buynig!

The best decision I have ever made!

Hello. I am a recent account holder (lectromart.com). I used to host with iPage (shudder) and have managed to change the nameservers of my 3 domains to yours. But I have to tell you I have received more quality help from your people in the last 12 hours than I have since July with iPage. I used to work tech support for 5 years, the last 2 as a supervisor, so I am very impressed.

First, early in the morning last night, after reviewing (online) many hosting companies and finding yours on top, I went to your site and chatted with your tech, asking questions I have learned I should have checked before going with iPage. This techs name came up as Will M. I have to give credit where it is due, since because of him and his help I signed up.

I have also, after signing up, and just recently with some other questions, chatted with a Scott M and William M respectively. Wonderful, quick and courteous (as well as specific and knowledgeable) help that got me over my problems. Credit to them as well.

So cudos to you all! Now I know I made the right choice, and once my other domains have passed their '60 days since creation date' thing, I will be able to transfer them and get up and running.

Coming to InMotionHosting was the best decision I have ever made, because now I can get my businesses up and running properly (finally!) and give my customers what they want. Win win! And a grin!

Just to give further evidence of comparison from my end: I have hosted with iPage since July and still haven't been able to get any sites up and running! Damn!

I am happy now.

Thanks again, a happy new year!

Cheers!

Biggest Pro: Trustworthy!

Positive Support Experience

Hello,

I would like to formally commend your employee Michael A who I had the pleasure of working with during two instant-chat sessions tonight (the latter of which was Conference ID LWOOS5T). Michael was extremely friendly and courteous, resolved the numerous issues I was experiencing (many of which I had indadvertedly created myself) with incredible speed and precision, and kindly explained to me how to avoid similar issues in the future. I feel that my time with Michael was as much a positive support experience as it was a positive learning experience. He absolutely went above and beyond the call of duty to deliver an outstanding customer support experience to a now very happy customer. I know that we only have a couple dozen domain names on our company's account and that this email may not mean a lot to your company in the grand scheme of things, but if I am able to get in touch with someone as knowledgeable and helpful as Michael when I'm having trouble with my account, I can't think of any reason why I'd ever go to another company for a domain or hosting. Many large businesses unfortunately overlook the type of loyalty high-quality support encourages in their client base, and it is clear that you have not. I am very confident that the money we spend with InMotion is well spent, and can sleep soundly knowing that the next time I have a question or issue about my InMotion package there will be a competent and extremely pleasant individual available to help out.

Thank you, and I hope that you continue to invest in excellent support personnel – your investment will be returned many times over through client loyalty and word-of-mouth advertising. I also hope that, if possible, you share the success of your business with Michael for his outstanding representation of the company.

Best wishes,
Stan

Biggest Pro: Outstanding technical support
Biggest Con: Control panels could be more intuitive, but this is true for most user interfaces

6 Months Later - Still a Great Hosting Company

Here it is six months after switching to InMotion Hosting for my website needs, and I couldn't imagine switching to another company. InMotion Hosting has kept up with me, made recommendations, and helped with everything I needed to do with my website. Other hosting companies that I've dealt with just take your money and forget about you, but InMotion Hosting remains an active part of your website that keeps you in the loop. With InMotion Hosting as my hosting company, I can count on their customer service and technical support anytime I need assistance and someone will be there for me. I would definitely, even after six months, recommend this company to my closest friends and family above any other company. Also, they are a company you can trust.

Biggest Pro: Great Customer Service and Technical Support that You Can Trust.
Biggest Con: Not a Single Con that I Can Think of.

Once Again - Top Notch Quality

I've been hosting websites with InMotion Hosting for almost 4 years now and they have consistently provided me with excellent quality. I have most of my website clients host with them which means I maintain a lot of accounts with InMotion and occasionally utilize their online chat. Without a doubt, their customer service is some of the best! I've dealt with other hosting companies and none compare to the speed and quality InMotion offers. Everyone is so nice and so helpful. I seem to get a lot of the same people (another plus - low turnover rate) which is really comforting...like chatting with an old friend LOL! Also, I really like how InMotion is primarily focused on providing HOSTING and that their backend management (cpanel, AMP) is easy to use (unlike some other companies out there that try to be & do hosting, web designing, marketing, etc... ). Another great thing is that it's one price and you know up front all that you get for that price! There is no "nickle and dime" you to death for each and every little service. As a web designer, I also like the freedom and autonomy that InMotion affords me with the management of all my website accounts! Keep up the SUPER work - you have my loyal support and my business!

Biggest Pro: Customer support and service
Biggest Con: can't really think of one...

Sometimes I felt being scammed

I have been a VPS and Shared hosting customer for 3 different websites (1) shared, 2 (VPS).

I had my share of problems with InMotion and I moved my 2 VPS websites away from them due to performance (or lack thereof) reasons. The VPS provided by InMotion had a very slow disk access time, I believe MySQL disks or configs were the cause, however the user support always proved useless, they would ask me to monitor everything and even asked me to share my monitoring scripts with them (can't they develop their own ?). They never solved the problem and I was stuck with them for several months trying to address the problem while my userbase grew and the website would take up to 30 seconds to load (mostly due to basic SQL queries taking forever, the same SQL queries, with the bigger database now run under .1 seconds on a different hosting company).

On top of that InMotion just suspend some of my websites on multiple occasions, asserting I was taking too much resources. It wasn't the case and I proved it to them. And they insisted on selling more and more expensive plans. What a joke ! Now I am on a $20 plan with a different company and the performance is incomparable. So rightfully, I felt scammed at times.

The latest problem occured this sunday when InMotion got hacked (70.000 sites down), they said they restored the files. Upon checking my only web server left with them, I realized what they meant by repairing: they just put an empty php file giving a blank page. Suppositely they have backups, well I am starting to doubt that since they didn't restore anything for me. Their suggested fix ? Re-upload what's missing, that's what I did but that says a lot about their non-existent backups and their non-existent service.

I will be moving my latest web server from them whenever I find the time to do so.

Biggest Pro: Easy setup
Biggest Con: Suspending your website to sell you a bigger plan

Absolutely the Best!

I am a web devloper, and have hundreds of clients that I refer for hosting. Now, in all honesty, I don't have an affiliate account with InMotion, and previously, I referred clients to multiple hosting companies because my reference should be based on what is best for the client, not on whether I make money from it or not.

I have dealt with dozens of different hosting companies over the years, (from clients who already had hosting with other companies) and they range from the absolute worst (Netfirms and GoDaddy) to the mediocre, (1+1 and MediaTemple) to companies that started out good and then went downhill (Bluehost). I now only refer clients to InMotion.

The reason that I only refer to InMotion is without a doubt it's technical support. Things go wrong with hosting - that is normal, but you really get a sense of a company by how they handle when the inevitable problems come up. They have 24/7 support, (and I get to talk to someone who actually understands English) and are prompt, helpful and take care of the issue immediately. They offer services that other companies in their price range do not support, (like remote access to databases and CRON jobs)

Having experienced nightmares with other hosting companies, it is extremely important that you choose the right one. Just ask one of my clients who insisted on going with Netfirms, only to experience their site down for over a week, with no resolution from tech support, over 20 phone calls later. I can honestly say that this has to be the besting hosting I have ever come across. The price is very, very reasonable (if you have a business site, I recommend at least the Business Class package) and you get excellent support when you need it.

Biggest Pro: Customer Service and Tech Support

InMotion Shared and VPS Plans cannot be beaten!

My small web design business hosts several hundred clients with InMotion Hosting and the service, pricing, speed, uptime, features, etc. are simply the best I have found. I deal with many large international companies who use the VPS plans and they could not be happier. In the past 3 years of using InMotion Hosting, I have had only one client call me with an issue relating to InMotion; the issue was that the high-traffic site was using too many resources on the InMotion shared hosting server. In reality, that was my fault because I never have put them on such a plan. Regardless, they were moved to a VPS server within 8 hours. No downtime. Not a single configuration change. Did I mention no downtime? InMotion rescued me in what could have been a very dreadful situation, indeed.

On another note, InMotion's affiliate program is one of the best out there as well. I never have to wait six months for a referral payment---InMotion's generous plans are like clockwork.

In over 10 years of web and graphics design with my small business, I have learned that business relationships are all about trust. My clients trust me to provide the very best in services and I solidly trust InMotion Hosting to provide me with those services. I have tried them all and I have found my home.
Mark Ariail
Owner/Master Designer - WebMark Design, LLC

Biggest Pro: InMotion Hosting does exactly what they say they will do and more.
Biggest Con: I wish that there was a way that I could establish hosting accounts FOR my clients.

Bad service

I have been with inmotionhosting for about 1½ years and while the uptime and performance of the servers has been good I have received "attitude" from people in the support and un-willingness to help.

Last 3 weeks we have been hammered by a spammer using a "tell a friend" script on our server. 3 times during the last 3 weeks our account has been suspended in the middle of the night (our time) and we have noticed once back in the office in the morning.

First time we were advised to fix the "tell a friend" script which we did by removing the links from ALL our webpages to the script and also introducing a captcha on the form itself. Still we're being hammered by the spammer and we have been shutdown twice again.

Replying to the tickets telling them that we have done what they have asked for goes un-answered. For the last 3 weeks we have probably sent 15 emails and received replies to 3.

Last night it happened again and we were shut down again.
We have done what was asked for by the support staff, but apparently the spammer can still use the form somehow. I am not a webmaster so I don't know how. They have the technical expertise, why not tell us what to do?

This morning I asked to be called back, but they refused. I asked to talk to a manager, but refused.

Finally I tried to talk to someone in "billing" department who was friendly enough to get some things moving, so that we at least can get to our files, make a backup of everything so we can move on to other hosting.

My main disappointment is that they tell you to do something, you do fix it, and they still shut you down. Why not try and help the client fix the problem? Just shut us down and then leave it..
We're being used by a spammer, we have set up a catptcha on the form but still being abused. What can we do? Tell us instead of just shutting us down.

We're running a Real Estate business where 99% of our leads come thru the web. Further all clients and agents use the website to find information and send information to the clients. When the server is down, our business is down. Try telling this to the technician... it's like talking to a wall.. what do they care?

As soon as our account is up again, I will transfer to another host.

Biggest Con: Support

InMotion Hosting is a Breath of Fresh Air

The vast difference between InMotion and free hosting services is astronomical in scale. The value their technical staff adds to the already top-notch products / services they provide is inspiring. Coming from industry, and understanding that upselling is a very important part of a subscription / service business I am always presently surprised that high pressure sales tactics are never used when offering technical assistance. For example, I had a SSL question, while helping me the rep offered to transfer me to Sales if I indeed wanted my own SSL, but let it drop after I said I was perfectly content with the shared certificate. InMotion is a cooperative, not a corporation meaning it is owned and operated by its employees. This leaves the staff motivated to your success instead of corporate profits. Add this environment to their very reasonable prices and uptime and you have a hosting company that I plan to stay with for as long as I possibly can.

Biggest Pro: Customer Service, Pricing, Uptime