InMotion Hosting reviews – Page 3

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On average, InMotion Hosting is recommended by users on our web site.

This statement was automatically generated by analyzing the reviews and ratings about the company.

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% that Recommend 89%
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I've had Web hosting with several different Web hosting companies. But none of them has upset me more then Inmotion Hosting.

When you own a website there are certain things you have no control over such as somebody deliberately launching spam attacks against your website.

Thats what happened to be mine and Inmotion Hosting suspended my account without warning multiple times. Then they told me to get a new hosting company after their own support team crashed their Web server and blamed it on me.

I was not on their cheap web hosting plan neither. I was paying for their Pro plan which allows you to have up to 25 domains. So ideally you should be allowed to have 25,000 visitors a day or more.

So anytime that there was a spam attack on my website against one of my domains. Instead of their technical support doing the smart thing and temporary removing the domain from the account and informing me.

They basically suspend the entire account shutting down all my websites and send me an e-mail. Saying all your websites have been suspended.

So instead of losing revenue for just one website. I lost my revenue on all my websites.

When I contacted their customer support they put me on hold and then was forced to transfer because no one knew how to deal with anything.

If you want your website shut down with absolutely no warning then Inmotion Hosting is the Web host for you.

Biggest Pro: All Cpanel features work properly
Biggest Con: inexperienced technical support and poor management


In September 2011, this company was hacked. My site was down for 5 days, it took that long just to reach a person on the phone. Then I was told they couldn't help, when asked to cancel, it suddenly was fixable in 10 minutes flat. No reduced fee for the time lost, business lost, was offered or given when requested. The impacts on my business were blatantly obvious. I decided when it was time to renew, I would not. That time came. But instead of the way they used to process renewals (notification of payment due), they did not give any notice and tried to send a payment through. It didn't work, because my old card has expired. They notified me that they had tried to process payment and I needed to contact them, this email came on a Saturday. Today is Monday, the first business day I've had to contend with this. By then however, they had shut my site down until payment was received. Calls came pouring through about the problem during business hours, and embarrassment was profound. I can't believe they don't give their customers the time of day to prepare for payment periods when they run 2 year plans, then contact them on weekends and don't even give a full business day to be handled. Disgusting excuse for customer service and respect. Tried tonight once I had muddled through the customer drama to pay one months service to buy time to transfer service with their 24 hr customer service, and guess what, unless I agreed to another year or two, they can't help me tonight. I have to call back during.. you guessed it, business hours. For a company to have so much emphasis on regular customer service hours and procedures being important, and flagrantly disregarding a reciprocal respect of their clients, was really too poignant for me not to laugh. I should have just left at the hacking, really.

Biggest Pro: cheap
Biggest Con: horrible customer service, policies and regard for clients

InMotion Hosting vs. the Other Guys

Dear Sir/Madam/Alien Overlord,

My name is Scott Watkins and I own a small web-design company. I work full-time as an I.T. Director for the local county offices and do most of my work on the side. I've used GoDaddy for the past 4 years but have seen a significant decline in customer service from them over the past few months. I speculate this has a lot to do with their sale/merger/take-over/ or whatever they want to call it. I began my search about a month ago on Google and searched for reviews dealing with web-hosting companies. After hours of reading the reviews, it came down to two choices; InMotion Hosting and Bluehost.

Bluehost was more expensive, but that was ok if I got better service. In the end though, InMotion Hosting's sales team won me over with promises of better quality hosting and superior technical support. I was skeptical at first, but am now convinced I made the right choice.

I've had to call their support line numerous times from transferring domains to weird error messages. Each time I've called, I was talking with a qualified support member within 30 seconds or less. Each of the support team members have been helpful, patient, knowledgeable, and sincere. Of course, the first three of those attributes are what they are paid to do. However, a support member who is genuinely concerned on finding the answer to your problem is rare. It reflects what must already be instilled in the management staff, and by proxy, the core administrators of the organization.

I write this letter specifically on behalf of one support member, Chris E., who helped me (again) find the answer to the unsolvable questions and got me going in the right direction in as short a time as physically possible. I would like however, to broaden this commendation to InMotion Hosting as a whole and offer my deepest respect and gratitude.

I look forward to many years of working with their company.

//Scott Watkins

Chief Executive Officer

Biggest Pro: Absolutely the best customer/technical support anywhere. Way better than the other guys!
Biggest Con: Because they are so awesome, we can only assume an alien race has taken over and immediate doom is pending.

What hosting should be!

After being disappointed by our previous host, I began the hunt for a new one. I was drawn to IMH for many reasons. Firstly, their security and maintenance. Their team maintains the servers and keeps the software packages up to date. They research the packages to make sure that there will be no conflicts before performing the updates so as the end user, you have a hands-off, up-to-date, bug-free system.

The second reason I chose IMH was because I couldn't find a bad review online about them. This is mainly because of their support. I've got about two weeks to get a bunch of domains moved over to my new VPS and their support has played a pivotal role in the move. I've been putting in long hours and working over holiday weekends. I would have been like a lost puppy without their support. They were always extremely helpful and responsive when I needed them. I need a host who is as dedicated to their job as I am to mine. I don't rest until my work is done, and I'm comforted to know that their team will be working right alongside me to help me accomplish my goals and meet my deadlines.

Also, they provide the option of having root access. I am finally able to host the shell server I've dreamt of for years. I have the ability to create or suspend accounts, and manage packages.

I have only been with this new host for a short time, but so far they have exceeded my expectations at every opportunity. This is what hosting should be! They're doing it right!!!


This hosting sickens me. I will just say that they were suspending my account every week at least couple of times.
You wonder why? Well they said my sites were causing their server problems with cpu load. Which one? One of my main sites who was a ecommerce site, a webshop, which by the way had and it has very good google page rank, some 10+ thousands indexed pages, couple of hundred visitors per day, etc. They were telling me that there is a problem in my PHP code which has causing abnormal cpu load. Okay. I did some research and found nothing. When it came to the point they threat me they gonna permanently suspend my account, or to upgrade to VPS, I have put my ecommerce site offline to rethink the whole matter.
Now guess what? Now when there is no this particular site, "they found" some of my Wordpress blogs were too causing high CPU load and that it was affecting other users on a server. They told me I should install super wp cache plugin on those blogs. I did that immediately of course. Now what? Well guess what? They suspended my account because I was backing up my main site (ecommerce site) because they spotted high resource usage coming from my account. Wow! Since when backing up a site (tarring) became a problem for a shared hosting? Is that how is on other hosters too? I doubt it. They never enabled my account again. And there were 3-4 month left until the end of hosting plan which was btw the Advanced Pro ($107/yr) with unlimited everything bla bla and 6 addon sites.
I spend days writing them emails to AT LEAST tar my files from a server and give me the links to download them, because I didn't get to do it myself "because I was spending too much of their server resources"!

It's been a bad and bitter experience with Inmotionhosting. Now I have a VPS on another web host and I can see for my own that my sites, including the Ecommerce site, ARE NOT SPENDING TOO MUCH EITHER CPU NOR RAM. In conclusion, IMH was trying to extort me to buy VPS, because they DO NOT GIVE YOU WHAT THEY ARE SELLING TO YOU! THATS FOR SURE!

Skip this HOST if you plan to work on your sites seriously. But if you plan to set up a page or two and forget about it, then IMH is the right hosting for you.

Biggest Pro: NONE
Biggest Con: You ain't get what you are buynig!

Previous reviews by Predrag Petrovic

The information below is no longer valid because the user has posted a follow-up review above.

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Not perfect!

My experience with Inmotionhosting is partially okay and sometimes I am little bit disappointed because almost every day for a couple of minutes my 5-6 websites which I host at inmotion are unreachable, it really annoys you when you trying to access cpanel or just to see something on your website and it doesn't resolve. I thought this might be those "99% up time" but in my watch this could be more like 95% uptime or... The support is responsive and willing to help but don't expect them to solve you every problem you have, and I didn't have too much problems cause I'm pretty experienced with websites and hosting overall.

I wish I could get for $107/year some google adwords credit but I didn't get 'em and they were not in the plan, now I wander why does everybody have them. And I wish some other little things which i won't mention but hey - you can't have all (except sometimes).

99% of support operators would be okay but don't get surprised if you bump into some jerk and that's okay too.

Overall my final rating would be 8.9/10.

Who dislikes this let him have his opinion. This is my solely opinion and experience with Inmotionhosting.

By Predrag Petrovic on June 30th, 2011 at 03:17 EST
URL: Customer for 6 - 11 months
Plan: Shared | Platform: Linux | Email: [Logged]

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The best decision I have ever made!

Hello. I am a recent account holder ( I used to host with iPage (shudder) and have managed to change the nameservers of my 3 domains to yours. But I have to tell you I have received more quality help from your people in the last 12 hours than I have since July with iPage. I used to work tech support for 5 years, the last 2 as a supervisor, so I am very impressed.

First, early in the morning last night, after reviewing (online) many hosting companies and finding yours on top, I went to your site and chatted with your tech, asking questions I have learned I should have checked before going with iPage. This techs name came up as Will M. I have to give credit where it is due, since because of him and his help I signed up.

I have also, after signing up, and just recently with some other questions, chatted with a Scott M and William M respectively. Wonderful, quick and courteous (as well as specific and knowledgeable) help that got me over my problems. Credit to them as well.

So cudos to you all! Now I know I made the right choice, and once my other domains have passed their '60 days since creation date' thing, I will be able to transfer them and get up and running.

Coming to InMotionHosting was the best decision I have ever made, because now I can get my businesses up and running properly (finally!) and give my customers what they want. Win win! And a grin!

Just to give further evidence of comparison from my end: I have hosted with iPage since July and still haven't been able to get any sites up and running! Damn!

I am happy now.

Thanks again, a happy new year!


Biggest Pro: Trustworthy!

Positive Support Experience


I would like to formally commend your employee Michael A who I had the pleasure of working with during two instant-chat sessions tonight (the latter of which was Conference ID LWOOS5T). Michael was extremely friendly and courteous, resolved the numerous issues I was experiencing (many of which I had indadvertedly created myself) with incredible speed and precision, and kindly explained to me how to avoid similar issues in the future. I feel that my time with Michael was as much a positive support experience as it was a positive learning experience. He absolutely went above and beyond the call of duty to deliver an outstanding customer support experience to a now very happy customer. I know that we only have a couple dozen domain names on our company's account and that this email may not mean a lot to your company in the grand scheme of things, but if I am able to get in touch with someone as knowledgeable and helpful as Michael when I'm having trouble with my account, I can't think of any reason why I'd ever go to another company for a domain or hosting. Many large businesses unfortunately overlook the type of loyalty high-quality support encourages in their client base, and it is clear that you have not. I am very confident that the money we spend with InMotion is well spent, and can sleep soundly knowing that the next time I have a question or issue about my InMotion package there will be a competent and extremely pleasant individual available to help out.

Thank you, and I hope that you continue to invest in excellent support personnel – your investment will be returned many times over through client loyalty and word-of-mouth advertising. I also hope that, if possible, you share the success of your business with Michael for his outstanding representation of the company.

Best wishes,

Biggest Pro: Outstanding technical support
Biggest Con: Control panels could be more intuitive, but this is true for most user interfaces

6 Months Later - Still a Great Hosting Company

Here it is six months after switching to InMotion Hosting for my website needs, and I couldn't imagine switching to another company. InMotion Hosting has kept up with me, made recommendations, and helped with everything I needed to do with my website. Other hosting companies that I've dealt with just take your money and forget about you, but InMotion Hosting remains an active part of your website that keeps you in the loop. With InMotion Hosting as my hosting company, I can count on their customer service and technical support anytime I need assistance and someone will be there for me. I would definitely, even after six months, recommend this company to my closest friends and family above any other company. Also, they are a company you can trust.

Biggest Pro: Great Customer Service and Technical Support that You Can Trust.
Biggest Con: Not a Single Con that I Can Think of.

Previous reviews by William Sipe

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A Really Great Hosting Company

First of all, I was a customer of Hit Web Design, and they also built my website. After being shut down, my site was transferred to FiberNet. After making my site virtually impossible for me to change hosting companies and refusing to give me a hard copy of my website, I contacted InMotion Hosting for help. InMotion customer service gave me a great price for hosting, and answered all of my questions fully and made sure I understood everything. InMotion tech support was able to transfer all of my files and remove the code that prevented my website from working properly, and got my site up very quickly. Without the help of the InMotion customer service and tech support, I would still be screwed up! InMotion Hosting went above and beyond what anyone at my previous design/hosting company did, and they did it with exceptional skills in a very timely manner. InMotion Hosting is dedicated to helping customers and that is their bottom line, and they are NOT a company that digs deep into your wallet and keeps digging like so many other design/hosting companies out there. I would definately recommend this company to anyone who needs a hosting company they can trust. InMotion is a really great company, and I'm glad I found them.

By William Sipe on June 4th, 2011 at 10:06 EST
URL: Customer for Less than 1 month
Plan: Shared | Platform: Windows | Email: [email protected]

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Once Again - Top Notch Quality

I've been hosting websites with InMotion Hosting for almost 4 years now and they have consistently provided me with excellent quality. I have most of my website clients host with them which means I maintain a lot of accounts with InMotion and occasionally utilize their online chat. Without a doubt, their customer service is some of the best! I've dealt with other hosting companies and none compare to the speed and quality InMotion offers. Everyone is so nice and so helpful. I seem to get a lot of the same people (another plus - low turnover rate) which is really chatting with an old friend LOL! Also, I really like how InMotion is primarily focused on providing HOSTING and that their backend management (cpanel, AMP) is easy to use (unlike some other companies out there that try to be & do hosting, web designing, marketing, etc... ). Another great thing is that it's one price and you know up front all that you get for that price! There is no "nickle and dime" you to death for each and every little service. As a web designer, I also like the freedom and autonomy that InMotion affords me with the management of all my website accounts! Keep up the SUPER work - you have my loyal support and my business!

Biggest Pro: Customer support and service
Biggest Con: can't really think of one...

Previous reviews by Adrienne Raymond

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Excellent Service, Excellent Hosting

I have always had excellent experiences with the InMotion help people. The service is prompt, courteous and usually spot on. I have lots of client accounts with this hosting company and find it one of the better hosting options out there. The cpanel is easy to navigate and their website is straight-forward allowing one to get right to the business of hosting without being bombarded with gimmicky advertising. Also, you pay one price and get a complete package - no nickle and diming on every single little service! It is totally hassle free. I always encourage new clients to host their sites with InMotion because it's one of the best companies out there…according to my experience!

By adrienne on December 29th, 2010 at 19:50 EST
URL: Customer for 3 - 5 years
Plan: Shared | Platform: Linux | Email: [email protected]

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1 person voted yes

Sometimes I felt being scammed

I have been a VPS and Shared hosting customer for 3 different websites (1) shared, 2 (VPS).

I had my share of problems with InMotion and I moved my 2 VPS websites away from them due to performance (or lack thereof) reasons. The VPS provided by InMotion had a very slow disk access time, I believe MySQL disks or configs were the cause, however the user support always proved useless, they would ask me to monitor everything and even asked me to share my monitoring scripts with them (can't they develop their own ?). They never solved the problem and I was stuck with them for several months trying to address the problem while my userbase grew and the website would take up to 30 seconds to load (mostly due to basic SQL queries taking forever, the same SQL queries, with the bigger database now run under .1 seconds on a different hosting company).

On top of that InMotion just suspend some of my websites on multiple occasions, asserting I was taking too much resources. It wasn't the case and I proved it to them. And they insisted on selling more and more expensive plans. What a joke ! Now I am on a $20 plan with a different company and the performance is incomparable. So rightfully, I felt scammed at times.

The latest problem occured this sunday when InMotion got hacked (70.000 sites down), they said they restored the files. Upon checking my only web server left with them, I realized what they meant by repairing: they just put an empty php file giving a blank page. Suppositely they have backups, well I am starting to doubt that since they didn't restore anything for me. Their suggested fix ? Re-upload what's missing, that's what I did but that says a lot about their non-existent backups and their non-existent service.

I will be moving my latest web server from them whenever I find the time to do so.

Biggest Pro: Easy setup
Biggest Con: Suspending your website to sell you a bigger plan

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