InMotion Hosting reviews – Page 3
On average, InMotion Hosting is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||107|
|# that Recommend||99
|% that Recommend||93%
|Overall RatingFootnote 2||94%
|Review QualityFootnote 2 Footnote *||100%
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What hosting should be!
After being disappointed by our previous host, I began the hunt for a new one. I was drawn to IMH for many reasons. Firstly, their security and maintenance. Their team maintains the servers and keeps the software packages up to date. They research the packages to make sure that there will be no conflicts before performing the updates so as the end user, you have a hands-off, up-to-date, bug-free system.
The second reason I chose IMH was because I couldn't find a bad review online about them. This is mainly because of their support. I've got about two weeks to get a bunch of domains moved over to my new VPS and their support has played a pivotal role in the move. I've been putting in long hours and working over holiday weekends. I would have been like a lost puppy without their support. They were always extremely helpful and responsive when I needed them. I need a host who is as dedicated to their job as I am to mine. I don't rest until my work is done, and I'm comforted to know that their team will be working right alongside me to help me accomplish my goals and meet my deadlines.
Also, they provide the option of having root access. I am finally able to host the shell server I've dreamt of for years. I have the ability to create or suspend accounts, and manage packages.
I have only been with this new host for a short time, but so far they have exceeded my expectations at every opportunity. This is what hosting should be! They're doing it right!!!
The best decision I have ever made!
Hello. I am a recent account holder (lectromart.com). I used to host with iPage (shudder) and have managed to change the nameservers of my 3 domains to yours. But I have to tell you I have received more quality help from your people in the last 12 hours than I have since July with iPage. I used to work tech support for 5 years, the last 2 as a supervisor, so I am very impressed.
First, early in the morning last night, after reviewing (online) many hosting companies and finding yours on top, I went to your site and chatted with your tech, asking questions I have learned I should have checked before going with iPage. This techs name came up as Will M. I have to give credit where it is due, since because of him and his help I signed up.
I have also, after signing up, and just recently with some other questions, chatted with a Scott M and William M respectively. Wonderful, quick and courteous (as well as specific and knowledgeable) help that got me over my problems. Credit to them as well.
So cudos to you all! Now I know I made the right choice, and once my other domains have passed their '60 days since creation date' thing, I will be able to transfer them and get up and running.
Coming to InMotionHosting was the best decision I have ever made, because now I can get my businesses up and running properly (finally!) and give my customers what they want. Win win! And a grin!
Just to give further evidence of comparison from my end: I have hosted with iPage since July and still haven't been able to get any sites up and running! Damn!
I am happy now.
Thanks again, a happy new year!
Biggest Pro: Trustworthy!
Positive Support Experience
I would like to formally commend your employee Michael A who I had the pleasure of working with during two instant-chat sessions tonight (the latter of which was Conference ID LWOOS5T). Michael was extremely friendly and courteous, resolved the numerous issues I was experiencing (many of which I had indadvertedly created myself) with incredible speed and precision, and kindly explained to me how to avoid similar issues in the future. I feel that my time with Michael was as much a positive support experience as it was a positive learning experience. He absolutely went above and beyond the call of duty to deliver an outstanding customer support experience to a now very happy customer. I know that we only have a couple dozen domain names on our company's account and that this email may not mean a lot to your company in the grand scheme of things, but if I am able to get in touch with someone as knowledgeable and helpful as Michael when I'm having trouble with my account, I can't think of any reason why I'd ever go to another company for a domain or hosting. Many large businesses unfortunately overlook the type of loyalty high-quality support encourages in their client base, and it is clear that you have not. I am very confident that the money we spend with InMotion is well spent, and can sleep soundly knowing that the next time I have a question or issue about my InMotion package there will be a competent and extremely pleasant individual available to help out.
Thank you, and I hope that you continue to invest in excellent support personnel – your investment will be returned many times over through client loyalty and word-of-mouth advertising. I also hope that, if possible, you share the success of your business with Michael for his outstanding representation of the company.
Biggest Pro: Outstanding technical support
Biggest Con: Control panels could be more intuitive, but this is true for most user interfaces
Absolutely the Best!
I am a web devloper, and have hundreds of clients that I refer for hosting. Now, in all honesty, I don't have an affiliate account with InMotion, and previously, I referred clients to multiple hosting companies because my reference should be based on what is best for the client, not on whether I make money from it or not.
I have dealt with dozens of different hosting companies over the years, (from clients who already had hosting with other companies) and they range from the absolute worst (Netfirms and GoDaddy) to the mediocre, (1+1 and MediaTemple) to companies that started out good and then went downhill (Bluehost). I now only refer clients to InMotion.
The reason that I only refer to InMotion is without a doubt it's technical support. Things go wrong with hosting - that is normal, but you really get a sense of a company by how they handle when the inevitable problems come up. They have 24/7 support, (and I get to talk to someone who actually understands English) and are prompt, helpful and take care of the issue immediately. They offer services that other companies in their price range do not support, (like remote access to databases and CRON jobs)
Having experienced nightmares with other hosting companies, it is extremely important that you choose the right one. Just ask one of my clients who insisted on going with Netfirms, only to experience their site down for over a week, with no resolution from tech support, over 20 phone calls later. I can honestly say that this has to be the besting hosting I have ever come across. The price is very, very reasonable (if you have a business site, I recommend at least the Business Class package) and you get excellent support when you need it.
Biggest Pro: Customer Service and Tech Support
InMotion = Unparallelled Service and Reliability
InMotion's customer service is remarkable. If not for the fact that I am technically challenged I would never need to contact their customer service as the reliability of my server is not even something I think about - the server has never been down since I became a customer. I previously had both dedicated and virtual dedicated private servers with GoDaddy. It is almost unfair to compare InMotion to Godaddy to because it is similar to comparing a Ferrari with a 1975 Gremlin.
InMotion's customer service model should be a standard for not only web hosting companies but any company whose primary product offering is made online.
I am sure I could find a less expensive service provider but the key is service. I don't mind paying a couple of extra bucks when I know I can pick up the phone any day, at any hour 365 days per year and know someone will literally pick up the phone within 2 rings. I have never once been placed on hold or received an automated voice response when I've called InMotion.
Biggest Pro: Service, reliability, and pretty much any metric you would judge a hosting provider on.
Biggest Con: Cannot think of one. Would like to pay less but who wouldn't.
Fantastic Hosting Transfer Experience
Here's a note I wrote to Inmotionhosting.com following my transfer experience to them. I'm sharing it here.
After many years hosting my domains with register.com, I have recently transferred two of my domains and hosting to you. Why? they were slow, expensive and becoming more unhelpful every time I called. Everything with them was just a new 'sales opportunity' even when I just needed a little tech support.
So, let me just say a HUGE thank-you to all of the people at your company that have helped me through this. Each and every single one has been fast, courteous and, above all, exceedingly helpful. Thanks thanks thanks. (Register.com made the transfer process just as difficult as they could, to add insult to injury....)
Just for background, my business and my web presence is unusual. I'm a semi-retired business executive, teacher/developer and writer. My 'students' and customers are professional furniture restorers and active woodworking hobbyists. Over the years, I've built a following - having seen over 10,000 students in my classes, and writing 6 books and companion video programs for them and others. I also developed a number of specialty products and processes for professionals during my 'working' years. We sold our 'primary' company, Minuteman, Inc., 10 years ago, but folks still seem to need to find me. Thus, I'm not really looking to 'grow' my business in the conventional sense, but I do need to have a way for folks to find me, my phone numbers, and occasionally order something from me if they prefer not to purchase from one of my distributors. That's why I keep the website and little store going.
Having said all that, the root of the issue is this: I'm not a computer wizard, but I'm not a total dummy at it, either. I'm primarily a business man and a skilled furniture maker/conservator. My expertise is not in your area. I need people like yours, the ones I've been working with these last several weeks, to take care of me. I can recognize the characteristics and people that go with a good company - and you and yours fit those profiles for me. So again, thanks.
I used register.com for many years. They were once as good as you are now. They have drifted off target and are now a giant pain to work with. Everything is a new 'sales' opportunity with them - even through the tech people. I do not get that feeling from your folks - which makes me want to buy even more from you if/when I have the need. Please, keep the tech folks doing tech stuff, and let the sales people do their thing - but don't make me feel like I've just stepped into a mosh pit of commissioned salespeople every time I call. You currently don't (which is why you passed the test and I picked inmotion.com. Register.com does-which is why I left them).
Biggest Pro: Very easy transfer, great people, and low priced.
Best Customer Service on the Web
I have been a dynamic website developer for a couple of decades now and have tried a wide variety of hosting service providers over the many years. I found InMotion Hosting via a positive review on CNET, so I thought I would give them a try. From day one, their customer service has surpassed any of my expectations.
From email correspondence to phone support, I consistently receive friendly, educated and helpful service. Since I am a one-man shop here, my time is critical. InMotion Hosting has cut the time I have to work with support and setting up my network by at least 75%.
In addition, their control panel and site hosting layout is very user-friendly and logical. Allowing more time for me to program and launch new products.
I am now in the process of migrating my various other domains over to InMotion and happy to do so.
Darren (New InMotion Customer)
Biggest Pro: Customer Service
A Really Great Hosting Company
First of all, I was a customer of Hit Web Design, and they also built my website. After being shut down, my site was transferred to FiberNet. After making my site virtually impossible for me to change hosting companies and refusing to give me a hard copy of my website, I contacted InMotion Hosting for help. InMotion customer service gave me a great price for hosting, and answered all of my questions fully and made sure I understood everything. InMotion tech support was able to transfer all of my files and remove the code that prevented my website from working properly, and got my site up very quickly. Without the help of the InMotion customer service and tech support, I would still be screwed up! InMotion Hosting went above and beyond what anyone at my previous design/hosting company did, and they did it with exceptional skills in a very timely manner. InMotion Hosting is dedicated to helping customers and that is their bottom line, and they are NOT a company that digs deep into your wallet and keeps digging like so many other design/hosting companies out there. I would definately recommend this company to anyone who needs a hosting company they can trust. InMotion is a really great company, and I'm glad I found them.
Biggest Pro: InMotion's technical knowledge and their speed in getting the job done right the first time
Biggest Con: The only thing I can think of as the biggest con is the fact that I couldn't find them earlier.
Customer service + reliability = excellence!
InMotion has it right. While other service providers and hosting companies have provided me with reliable service, it's been very difficult to be able to get them to respond to technical support questions in a timely manner. With InMotion, I don't have to worry about that! Their customer service is available right away and they take care of your issues in a timely and polite manner. I've worked with other hosting companies who do not want to be bothered with the "easy" or "you should have known" questions. InMotion service doesn't care if your problem is complex or simple, they will take care of you right away.
The service they provide is fast and reliable as well. No interruptions of service and fast and reliable uptime and speeds make the InMotion experience the total package. I'll be using InMotion for my hosting needs from here on out. With some many providers out there, I'm happy and lucky to have found one that takes care of each customer like they are their most important.
Biggest Pro: Great customer service that is available immediately when you need them!
Biggest Con: That I didn't know about InMotion before for my other sites.
InMotion Hosting has Excllent Support,,and great value
I'm an Engineer with nearly 40 years of experience working in the technology field. I came to InMotion because of their pricing. After a lot of research I found them to have the best value package. I am a committed customer because of their excellent support team. I have had NO HTML experience and have never built a web site before. I have learned over 4 decades the most valuable tool in technology is simply, "raise your hand and ask". I did this a lot in the beginning. I really like their chat forum. You get instant assistance that will stay with you until the issue is resolved. The support team is quick and patient with folks that are not web site savvy. I found their patience most refreshing. My store is up and running much sooner than I expected because of their invaluable help. I have been around some of the biggest technology companies like IBM, Lucent, Cisco and Verizon and know what excellent customer service looks like. Add InMotion to that list. I would recommend them to anyone, experienced or novice, who wants to create a successful web site. Thanks InMotion Team.
Biggest Pro: Customer Service and Support
Biggest Con: Didn't go to them earlier