InMotion Hosting reviews – Page 10

Best webhosting customer service I've ever used!

I have used many other web hosting companies not only for myself but for clients of mine. InMotion first caught my attention because I was having a horrendous time with several of my clients current hosting company and wanted to switch asap. The company they had been using was bought out by a big outfit and the billing procedures and customer service were downhill from there. Numerous problems when they migrated my clients from the old company's servers to the new ones. Lost sites, double billing...just a nightmare. InMotion's positive reviews had me look further into the company. I was very impressed to see that the company followed several forums and posted responses to people's posts. I haven't seen another company ever do that. So I decided to give them a try and have not regretted it since. I now recommend all my clients to use the company. 24/7 tech support with little or usually no on hold time. Clear, crisp and easy to understand people answer the phones. No hard to hear overseas call center. Prompt follow-ups to make sure you don't need further help. Just excellent, patient, and knowledgable customer service from a company that still really seems to care about the little guy out there as well as the big fish. That their rates are excellent and often offer more "bang for the buck" than other hosting companies is just a bonus IMHO.

Biggest Pro: Excellent Customer Service
Biggest Con: That they can't export their work ethic to other companies.

Response on webalizer stats issue

I sent an email regarding statistics that were not updating properly using Webalizer. These statistics are a critical part of site building. I received an email response from Nathan P., in about 15 minutes! He did not question the issue but responded to what I had reported and let me know a fix was underway. This is certainly not the "lack-of-response" I had received from my prior hosting company.

I was extremely impressed by the way InMotion handled this customer service query. It was a lot of work to move two web sites from one hosting service to another, but it was time well spent.

Biggest Pro: Customer service questions are understood immediately and handled as important, not as a hassle.
Biggest Con: That I didn't switch to InMotion sooner!

One Year And Still Very PLEASED!

It's been six months since my last review and I have to say I am still extremely happy with InMotion Webhosting. In fact, since my last review I purchased two more full domain packages for two years up front and also purchased several domain names I've parked and redirected to my sites. The staff at InMotion have continued to be fast to respond to my questions so I have no complaint with them personally.

However, I did mark uptime and reliability down to a 9.5 for one very bizarre situation that even they were unsure what caused it. It seemed that out of the blue one of my sites suddenly dropped offline and visitors received a message that my account had been suspended! I was quite shocked, especially since I'd paid it for two years in advance and when I contacted them via their online chat system the person I chatted with said he had no idea why that happened and gave his sincere apologies and my site was back up within seconds. So maybe it was just a weird one-time glitch. That was a few months ago and I've not had a single issue before that or since then.

InMotion Hosting has been great for many years

When I started looking for a new webhosting provider, my first concern was finding a company that answers their phones 24/7, 365 days per year. Well, I haven’t called on Christmas morning, but every time I do call InMotion Hosting, I easily get connected in a timely manner to a very helpful staff member.

I’ve been with this company for several years, and I highly recommend them. Whether it’s for simple web hosting or VPS hosting or even needing a dedicated server, there is no better company out there, in my opinion, then InMotion Hosting.

Biggest Pro: They answer quickly and are easy to understand

InMotion Hosting

Competence is an enormous compliment from my perspective, and utter competence is my thought about InMotion Hosting. Earlier in my life I was a business man, before turning to the arts. I therefore understand and appreciate that a provider of such services as web hosting is a crucial relationship. I count myself fortunate to have come upon them to host my small site, dedicated to music. The uptime is superior, and when I as an amateur webmaster for my own site have problems, they are fast and willing to assist. I reccomend them unquestionably.

Biggest Pro: Competent and personable assistance
Biggest Con: Absolutely none.

Amazing Support

I was notified by InMotion Hosting's support organization that my Wordpress-based site had been hacked (which unfortunately is becoming common these days). They immediately reset my password to minimize the threat in the future.

When trying to restore from backup, it was determined that the backups had also been corrupted. However, one of their outstanding support agents (Anibal) was able to troubleshoot the key page that had been maliciously altered and restore it to its original state - amazing!

I would highly recommend InMotion Hosting, not only for their seamless, cost-effective hosting, but also for their outstanding support.

Regards,

Paul Sullivan

help with file transfers

I am new to being the person in charge of our clubs website. I was having trouble getting Word documents to transfer to our website. I explained to Christian that our past webmaster was out of the country, so I couldn't just dial her up for help. Christian helped direct me to a more user-friendly method of transferring files. He explained the process step-by-step in plain language and I was able to turn around and do everything correctly the first time after using the new file transer site. I was most grateful for his help.

Very Happy

I have been using InMotion Hosting coming up on two years now. I have never had an issue where my site was unavailable, slow to load, or down. The support staff is responsive, knowledgeable, and eager to understand and address my needs. The sales staff doesn't simply try to sell me additional services but lays out all available options including those not provided by InMotion. The Tech Support people you get on the phone, in my experience, have been above average in their knowledge. I've worked with other companies where they simply don't know what I'm asking or don't understand the capabilities of their system and have to escalate my call to another tier of technician. Their security is top notch and they have caught some mistakes I have made which could have opened up my sites to problems and helped me resolve them. They have an active community on their support forums and many of their staff can be reached on their personal websites and twitter for additional ideas and commentary on the hosting industry. Overall, I haven't had a bad interaction in any way with this company.

Biggest Pro: knowledgeable and responsive technicians
Biggest Con: none so far

Review

Computers are not my thing - when I had a vision for my websites, I was 100% goal oriented - the process of actually creating and publishing the two sites seemed like a massive obstacle that required weeks of full time study to sort out. I chose InMotion based on a random google search,- the price was reasonable and the ratings were good. Right away I knew it was a right decision, as I was given a multitude of tutorial resources. When something did not make sense to me, an email to the technical staff would come back with a full and detailed explanation, often in a matter of a few hours or less. What impressed me is that the vast majority of these emails were not composed of standard templates, but were personal and written by highly trained IT professionals who took the time to ask me questions, provide detailed and effective replies, and walk me through the process. I am extremely satisfied with InMotion and plan to utilize their services for many years to come.

Biggest Pro: Customer Service

It doesn't get any better!!

I've been with InMotion for a year now and can honestly say that everything about them has surpassed my expectations!!

You know you've made the right choice when everything runs so smoothly that you don't even wonder if your site is up or if the response time is slow. Some people I know that are using other hosts are always amazed at how fast my site is compared to theirs and the fact that my site is always up while theirs are sort of hit or miss. I have to agree with them, if you want speed and peace of mind, InMotion is the place to be.

Though I've only had to use it once when setting up the security for my site, the technical support is awesome. I had a problem with my code and when I called the tech. support center, the person spotted my problem and actually fixed it and stayed on the phone with me until everything was running properly. The whole ordeal lasted maybe 10 minutes.

You always read about and hear the nightmare stories people tell about their webhosts and the problems they have dealing with them and wonder if InMotion is any different.... the answer is yes!! Unless you are so unrealistic that no webhost will satisfy you or because of some fluke somewhere, you will be another happy customer with InMotion. While nobody can help with first one, if there is a problem with your site running at InMotion, I'm willing to put money on it that the tech. support staff will have you up and running in no time.

Biggest Pro: The reliabilty and the fact that they are always available.
Biggest Con: Haven't had the opportunity to find one yet.