HostPapa reviews – Page 2
On average, HostPapa appears to be viewed with caution by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||41|
|# that Recommend||20
|% that Recommend||49%
|Overall RatingFootnote 2||51.1%
|Review QualityFootnote 2 Footnote *||100%
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I am a non techy someone who has set up my website. The host papa team offered great service and help at prices my small company can afford. The tutorials at the start are clear and helpful. Occasionally there was a back and forth because I don’t speak website language fluently but I have always been confident we would get there in the end! What’s not to love? Check it out yourself!
Excellent Support Service
I have been using HostPapa for a number of years. I have been so happy with their hosting that I have migrated a number of clients to this platform.
What stands out for HostPapa is their support. It has been outstanding. They always go out of their way to solve problems and are accountable. They don't try to push the problem onto the client or a third party.
Biggest Pro: support
Host Papa offers great hosting
I enjoy the automatic renewal service that makes it a stress-free, seamless service. I had an issue and needed customer service and found it easy to chat with them and have my issue resolved quickly. I highly recommend Host Papa. Overall I've been with Host Papa for a very long time, and have no intention to change anytime soon. They offer a reliable service and can't go wrong with good consistency.
Biggest Pro: Simple to set up and keep going.
Biggest Con: I'm not very good at building websites.
I highly recommend HostPapa as they have great pricing and their support staff is excellent. I had specific requirements for a couple of domain names and their support staff helped me enormously. We had quite a lot of emails going to and fro and in the end the staff actually performed the change I needed for me. No-one could have done more and I'm extremely grateful.
Thank you HostPapa!
Biggest Pro: Support staff
Biggest Con: Perhaps the contents of the help links could be improved so people don't have to bother the support staff quite so much.
Non Existant Customer Service
Hostpapa's support and customer service is their downfall. I had a domain hosted with them for about 2 years and at one point I needed assistance for a malware infection on my website. Hostpapa were more than ready to sell me their website protection, I was told it would take 2-3 hours and if they couldn't fix the virus then I would get my money refunded. This is a business website and after 6 days of no word from hostpapa and 7 ignored attempts to find out what was happening I couldn't wait any longer so I transferred my domain to a different host, purchased the similar product from them and it was fixed within hours. To top it all off Hostpapa refuse to give me my money back for a product they never delivered despite acknowledging that it was communicated that I would.
Email and my website were down for almost a week in the process, don't want to think about how many customers I may have lost. Definitely do not recommend!
Biggest Con: Customer Service
The worst hosting ever
Not satisfied with the connection speed of the servers and with some issue that I experience after I installed two Wordpress sites for a client (using the software Softaculous), I decided to cancel the hosting service. I wanted to just move my site to another provider, but once you cancel the service, they also remove your profile (no other company that I used does that...). So I had to go back and forth several times with the live chat service to ask for a DNS name change, as I could not do it myself... The live support is useless, they do not provide you with any kind of help and what they basically do is tell you to write an email to [email protected] I contacted them twice but it takes literally more than a day to respond. In the meanwhile, my domain is still unaccessible - and it has been down for three days in a row now.
Today it reached the climax, when the support person redirected me to the support by suggesting two email accounts that do not work ([email protected] and [email protected]). FYI, the correct email address is [email protected]
Now, they just need to change two DNS, and it takes them so long? I suspect they are doing this because they do not care about a customer that "betrayed" them. This is not the way you do business! Not at all.
Biggest Pro: The initial price
Biggest Con: Technical and customer support, server connection,
Tried to sneak in high charge and customer service don't care
I had an account with Hostpapa, and decided to move to another service provider.
I sent a request for the domain to be transferred. Apparently, a form requesting transfer of the only domain I had registered, was not sufficient, written request to close the account, and I should have read the terms and conditions to find that I should have sent an additional written request to close the account. Semantics, but OK, I can accept that.
What I can't accept is that at the end of my paid for period, they sent me an email saying that they were renewing my contract, but not at the same rate I had before, but a vastly increased rate for apparently an increased level of service.
This to me is a blatant attempt to try and sneak in a charge which they thought I would not notice.
I complained about this and got a "tough luck, it's all your fault" answer. I asked for the name or body to complain further to, and I got a reply stating that customer service said there was nothing else they could do. I again asked for the regulating body, or chief executive contact, and am now being ignored.
How many small companies are being taken advantage over by not challenging them and just paying the bill, at a vastly inflated price?
When I first signed up for Host Papa, I was still learning about how to create and maintain a website and will admit, there was a lot of things that I didn't understand. I did have a few issues along the way that caused me to contact them and admittedly, my uncertainty about websites, hosts etc caused me to be frustrated and sometimes I felt as thought their customer service department was not very understanding. But I have to say that I have seen an improvement in this area and now feel I have much better service. I feel much more confident with Host Papa and I will say, I didn't always feel this way. I feel that they are making great strides to improve their service and show appreciation toward their customer to quickly and efficiently resolve issues.
Biggest Pro: Improvement in customer service, tech support and reliability
Biggest Con: Some customer service reps aren't as strong as others.
HostPapa Hosting & Support
HostPapa have been a great host over the years. Their pricing is extremely competitive and with the free extras it is of great value.
They offer many add-ons and features which are easily accessible from the cPanel and it really makes things efficient and time saving.
They're unlimited bandwidth is great because I can host many sites from the single plan.
One of my favorite things about HostPapa is the support. If you have any issue or question, there are many ways to get in contact. They have live support online, phone calls and tickets are always answered quickly and they are of great help. They respond to issues quickly and work with you to fix any issue.
I would recommend HostPapa to anyone looking for a quality host that they can trust and have constant support from.
Biggest Pro: Support
Reliable, fast, with good tools and great service
I've been on Hostpapa for almost three years. Their techincal support has been exemplary, answering smart and dumb questions equally well. Their included SEO tools really make a difference. The cPanel tools for backup and IP Denial, among others, work really well and are easy to use. I can see my outstanding tickets (not many), billing, whatever in a few clicks.
A ping of my site shows it responds faster than 22.214.171.124 and a few other sites, including Rogers.com; surprising since my home Internet is by Rogers.
The service has been down maybe once for a brief time. Rogers isn't anything like that reliable.
The one time I was hacked my backups were just fine. Hostpapa contacted me in response to my ticket saying that the site looked OK - which it did. They almost got to me before my restore.
In short: good performance, excellent price, great service
Biggest Pro: reliability