HostPapa reviews [Updated: November 2019]
On average, HostPapa is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||35|
|# that Recommend||14
|% that Recommend||40%
|Overall RatingFootnote 2||43%
|Review QualityFootnote 2 Footnote *||100%
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HostPapa is THE best host out there!!!
From the moment I first enquired about HostPapa, I had a feeling that this was going to be a happy relationship. And I was right.
HostPapa have been there for me right from start, by answering every question I throw at them; even the obscure and little questions that I sometimes have, and there have been quite a few.
I’ve been with them now for about 6 or 7 years, and I’m so glad that I found them when I did.
Biggest Pro: The flexibility within my plan. I get so much for so little
Biggest Con: Haven’t found one yet. Still looking.
Excellent website domain host
Generally excellent and easy to contact with any queries. Uploading my own website seems to work OK, though I do have a current issue which has yet to be resolved and I don't know if/when Hostpapa will get back to me. I had an online dialogue and answers came through very promptly. Good value for money with good discounts for email account when you're an existing customer.
Biggest Pro: Easy to get in contact to discuss any issues
Biggest Con: Not sure how to chase up an unanswered technical query
Fantastic Support team
As a new customer of hostpapa.ch, I was very impressed and grateful for the tech support I received as my hosting was moved.
I was on holiday and realised my site was down. I only had my cell phone with me and admittedly am not very tech savvy, but the team at Hostpapa were incredible facilitating the migration and ironing out glitches within minutes.
It was such a relief at that time and to know going forward how qualified and fast the support team is.
An Underrated Entity
Very few people have heard of HostPapa and more people should.
Their prices are reasonable and (so far) the service is quite reliable.
But what really shines through is the customer service. After being a support person myself for a number of years, I appreciate great customer service.
And, let me tell you, HostPapa does it right.
You'll get a confirmation email right away. And after that, a very nice person emails you back to ask clarifying questions or give a response. They are awesome!
I am thrilled with the service so far and look forward to working with them for a long time to come.
Biggest Pro: Customer Service
Biggest Con: Knowledge Base Search isn't very intuitive
I am a non techy someone who has set up my website. The host papa team offered great service and help at prices my small company can afford. The tutorials at the start are clear and helpful. Occasionally there was a back and forth because I don’t speak website language fluently but I have always been confident we would get there in the end! What’s not to love? Check it out yourself!
Excellent Support Service
I have been using HostPapa for a number of years. I have been so happy with their hosting that I have migrated a number of clients to this platform.
What stands out for HostPapa is their support. It has been outstanding. They always go out of their way to solve problems and are accountable. They don't try to push the problem onto the client or a third party.
Biggest Pro: support
Host Papa offers great hosting
I enjoy the automatic renewal service that makes it a stress-free, seamless service. I had an issue and needed customer service and found it easy to chat with them and have my issue resolved quickly. I highly recommend Host Papa. Overall I've been with Host Papa for a very long time, and have no intention to change anytime soon. They offer a reliable service and can't go wrong with good consistency.
Biggest Pro: Simple to set up and keep going.
Biggest Con: I'm not very good at building websites.
I highly recommend HostPapa as they have great pricing and their support staff is excellent. I had specific requirements for a couple of domain names and their support staff helped me enormously. We had quite a lot of emails going to and fro and in the end the staff actually performed the change I needed for me. No-one could have done more and I'm extremely grateful.
Thank you HostPapa!
Biggest Pro: Support staff
Biggest Con: Perhaps the contents of the help links could be improved so people don't have to bother the support staff quite so much.
Non Existant Customer Service
Hostpapa's support and customer service is their downfall. I had a domain hosted with them for about 2 years and at one point I needed assistance for a malware infection on my website. Hostpapa were more than ready to sell me their website protection, I was told it would take 2-3 hours and if they couldn't fix the virus then I would get my money refunded. This is a business website and after 6 days of no word from hostpapa and 7 ignored attempts to find out what was happening I couldn't wait any longer so I transferred my domain to a different host, purchased the similar product from them and it was fixed within hours. To top it all off Hostpapa refuse to give me my money back for a product they never delivered despite acknowledging that it was communicated that I would.
Email and my website were down for almost a week in the process, don't want to think about how many customers I may have lost. Definitely do not recommend!
Biggest Con: Customer Service
The worst hosting ever
Not satisfied with the connection speed of the servers and with some issue that I experience after I installed two Wordpress sites for a client (using the software Softaculous), I decided to cancel the hosting service. I wanted to just move my site to another provider, but once you cancel the service, they also remove your profile (no other company that I used does that...). So I had to go back and forth several times with the live chat service to ask for a DNS name change, as I could not do it myself... The live support is useless, they do not provide you with any kind of help and what they basically do is tell you to write an email to [email protected] I contacted them twice but it takes literally more than a day to respond. In the meanwhile, my domain is still unaccessible - and it has been down for three days in a row now.
Today it reached the climax, when the support person redirected me to the support by suggesting two email accounts that do not work ([email protected] and [email protected]). FYI, the correct email address is [email protected]
Now, they just need to change two DNS, and it takes them so long? I suspect they are doing this because they do not care about a customer that "betrayed" them. This is not the way you do business! Not at all.
Biggest Pro: The initial price
Biggest Con: Technical and customer support, server connection,
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