On average, HostPapa appears to be viewed with caution by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||41|
|# that Recommend||20
|% that Recommend||49%
|Overall RatingFootnote 2||51.1%
|Review QualityFootnote 2 Footnote *||100%
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I like Host Papa because it seems easy enough for people who does not know much about developing websites as well as the quick answers from their support staff. That's great!
The only part that is harder for me is the email system; however, I might not have spent enough time to make it work for me. It does give you ample options for different addresses. It would be easier for me if I could forward them into one of my usual email accounts.
Excellent for the small-business, low-volume sites I manage
Because of the nature of the content and potential visitors for my very small business, I cannot comment on support for clients who may have more content and a greater volume of visitors at their sites. But for me HostPapa has been excellent.
Everything has been pretty simple to use, and I do it myself without professionals to help me.
Most of my content is reference material in educational applications. I have no great experience in running a web site. I revise material infrequently, so the skills I do have degrade quickly with time away. HostPapa has made it easy for me to support my users with minimum delays to figure things out.
I have both edited my own HTML and CSS and also used WordPress... both approaches are easy with this hosting service. I have installed Moodle (for organizing my educational material) and LimeSurvey (for opinion surveys).... both were easy to install and to use.
I am a very happy customer.
Biggest Pro: Excellent selection of software: WordPress, Moodle, etc.
Great support and speed
I moved to hostpapa because my previous provider would not provide any support. I have been more than happy with the support given by the people here. I would recommend hostPapa to anyone that values good support. It is only been a month so I'm yet to find out how things will work out in the long term but so far I'm very happy. The speed has also been beyond my expectations even though I have done nothing to try to make it faster.
Biggest Pro: Support
Good and fast service
The server and the connection speed are good. The technical support is reliable. There us a good spam protection. The customer service is accessible through phone, email, chat and they reply very fast , handling the case and solving the problem efficiently in a very nice and effective way which is essential for a hosting company. Overall, Hostpapa is a good value for the price.
Great web hosting experience so far
I had used a different service provider for many years and was never satisfied with their billing process or their technical support. The only thing that kept me there was avoiding the time and effort to move to a new provider. The last straw was a suspension of my account without any warning because hosting payment reminders were going into a spam folder.
A new site development gave me the opportunity to look around for a new service provider and the reviews of HostPapa were consistently good. My experience so far has reflected those reviews. In particular the technical support is great. Unlike my previous service provider, the responses to queries are quick and comprehensive. What used to take several exchanges of information now require only one. The up-time has been 100% so far. My web site is very basic, but was easy to set up and is very quick to respond.
Biggest Pro: Great technical support.
Biggest Con: None so far.
Solid Canadian hosting
This is my first web hosting service, so I can’t really compare by experience. However, I have had a great experience with Hostpapa so far. Support has been solid. Uptime is great. Load times are snappy. My promotional price is excellent, and the price after that seems very competitive. I’m happy enough to recommend Hostpapa to anyone who asks.
My only critical feedback would be that there are a couple avenues for support, and they should be consolidated. On the 404 page there’s an email. I sent an email there and didn’t get a response. I followed up with a ticket through my homepage and that was successful. The issue was resolved within a couple hours.
HostPapa is THE best host out there!!!
From the moment I first enquired about HostPapa, I had a feeling that this was going to be a happy relationship. And I was right.
HostPapa have been there for me right from start, by answering every question I throw at them; even the obscure and little questions that I sometimes have, and there have been quite a few.
I’ve been with them now for about 6 or 7 years, and I’m so glad that I found them when I did.
Biggest Pro: The flexibility within my plan. I get so much for so little
Biggest Con: Haven’t found one yet. Still looking.
Excellent website domain host
Generally excellent and easy to contact with any queries. Uploading my own website seems to work OK, though I do have a current issue which has yet to be resolved and I don't know if/when Hostpapa will get back to me. I had an online dialogue and answers came through very promptly. Good value for money with good discounts for email account when you're an existing customer.
Biggest Pro: Easy to get in contact to discuss any issues
Biggest Con: Not sure how to chase up an unanswered technical query
Fantastic Support team
As a new customer of hostpapa.ch, I was very impressed and grateful for the tech support I received as my hosting was moved.
I was on holiday and realised my site was down. I only had my cell phone with me and admittedly am not very tech savvy, but the team at Hostpapa were incredible facilitating the migration and ironing out glitches within minutes.
It was such a relief at that time and to know going forward how qualified and fast the support team is.
An Underrated Entity
Very few people have heard of HostPapa and more people should.
Their prices are reasonable and (so far) the service is quite reliable.
But what really shines through is the customer service. After being a support person myself for a number of years, I appreciate great customer service.
And, let me tell you, HostPapa does it right.
You'll get a confirmation email right away. And after that, a very nice person emails you back to ask clarifying questions or give a response. They are awesome!
I am thrilled with the service so far and look forward to working with them for a long time to come.
Biggest Pro: Customer Service
Biggest Con: Knowledge Base Search isn't very intuitive