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HostNine reviews

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On average, HostNine appears to be viewed with caution by users on our web site.

This statement was automatically generated by analyzing the reviews and ratings about the company.

See the metrics that we looked at
Page RelevancyFootnote 1 Very High
# of Reviews 29
# that Recommend 15
Low
% that Recommend 52%
Low
Overall RatingFootnote 2 56%
Low
Review QualityFootnote 2 Footnote * 100%
Very High

If this host does not meet your expectations, please browse our search section to find one that does.

Don't Use Hostnine for SSL sites

A security update with Google Chrome and Apple Safari adhering to the new provisions has caused all sites not using a current security cipher to no longer be displayed. My https site was essentially blocked from users of those browsers with users of other browsers able to view, but with a security message.

Since August, Hostnine has allowed their servers to not be upgraded with the new ciphers. It is now October and I am finding a new host ASAP.

Derrel A.

ABSOLUTELY TERRIBLE VPS HOSTING - HOSTNINE IS HORRIBLE!

I have been with HostNine for over a year. Their VPS hosting has been going down every month for the past 7 months. I think I got through 6 weeks without downtime and it was a miracle!! Their online support chat people are great, but their hosting is just terrible. I had 10 VPS servers and just about to be down to 3 after transferring all servers away.

STAY AWAY FROM HOSTNINE! I don't know about shared accounts or dedicated but their systems are just really bad.

Biggest Pro: Online chat people are great!
Biggest Con: Servers down every few weeks. And then take about 30 hours to get back onlnie

Bad Service in Abuse department

Today, seven sites in my hostnine reseller account, was attack for professional spamers, and hostnine give not any solutions. Only they request me that I make several actions form prevent futures attacks.

I think that the server safety is hostnine responsability, no mine.
For this cause I lost customer for the guilt of HostNine.

Host Nine Deletes files!

We purchased a catalog store to have it hosted in our Host Nine account. The installation was flawless and everything worked well. Within 8 hours, our site was down with an error message. We called the company from where we purchased the product and they informed us a file had been deleted. The site was fixed, and 9 hours later the same problem. According to HostNine tech support "This file was most likely removed by our malware detection software automatically, it inadvertently flags some files for using php base encode". Upon further communication, we discovered that not only did their software delete an important file, but they don't have backups of anything prior to it's deletion. As a result, we will have to pay again for installation because their software deleting our files. It should also be noted that the only reason we were aware of the problem was because of a monitoring service.
We have over 90 websites hosted with various companies, and we have never run ito this. Given the fact that their malware randomly deletes pertinent files, I cannot recommend HostNine.

Biggest Pro: initial cost
Biggest Con: randomly delete files,

Great customer service and reliability

I have been their customer for more than 3 years now. while no company out there is perfect in anyway, and I tried many before coming to H9, I have remained the customer of HostNine because they are very dependable. My main beef with them is that their affiliate manager is very lazy and despite the obviousness of it he still has not been fired. Something that should have been addressed long ago.
But otherwise I am very happy. They ARE quick to respond to support tickets and their hardware is always being updated and is performing great. Their custom Reseller control panel is great and they are always working on updating it.
I have recommended them to my friends and they are all satisfied as I am.

Biggest Pro: Choice of server locations

Previous reviews by Sergey Agapov

The information below is no longer valid because the user has posted a follow-up review above.

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Dishonest

As host they were not too bad. I was more than 2 years with the company. Although they keep hardware and software up to date they never warn their customers about the upgrades. So if You were doing something to Your website and they start the upgrade it can cause issues. I also have an issue that my IP keeps getting banned which causes me not being able to access my sites. That issue has never been resolved. The only way I could fix it was by changing my IP, which is not easy on a static connection. Their support can take days to respond.
The worst of all is their affiliate program. They DO NOT PAY their affiliates. They promise great rewards, but do not pay a penny. Despite having a huge account I have decided to switch hosts because of all this issues.

By Sergey Agapov on July 28th, 2010 at 22:33 EST
URL: http://www.angrydonkey.com/ Customer for 3 - 5 years
Plan: Reseller | Platform: Linux | Email: [Logged]

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1 person voted yes

Very reliable and customer oriented

I have been with this company for almost three years now. I am currently hosting more than 80 websites (my own and for my customers).
I am a very demanding customer, but this company has delivered the best of the service. They were very accommodating when I needed to adjust my payments and when I had a very pressing matters that I could not resolve on my own. The choice of different locations of the servers is a great advantage over companies that have all their servers in one place. They have also built their own reseller application that is very easy to understand and use.
Their hardware is constantly being updated to the latest standards. which raises the performance of the websites.
Customer service always responds almost immediately and are very patient and knowledgeable. There is really no comparison for this company. In fact I am planning to expand with this company and make them my only provider.

Sergey Agapov

By Sergey Agapov on June 2nd, 2010 at 06:24 EST
URL: http://www.detoam.com/ Customer for 3 - 5 years
Plan: Reseller | Platform: Linux | Email: [Logged]

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1 person voted yes

Still with Hostnine

Am still with hostnine, still find their customer service to be very good, only had one problem with renewing a domain that I had left a little bit late, and because of a problem that hostnine were having the payment got taken but the domain didn't show as being renewed, this is the only time have ever had a grumble with them as it did take a while for them to reply to the support ticket - normally they reply very quickly but this time it was frustrating trying to get information about the problem and what was going on.

In terms of hosting and with 99% of problems am really pleased with hostnine, up until and since the domain renew issue the customer service is very very quick and can't complain about it.

Only other grumble I have is with the affiliates scheme that they have set up, just dont really get it, understand that they state payouts depend on if the sites are involved with fraud or the service is cancelled etc... but a bit annoying seeing the money kind of there and the clock ticking down then the payments are gone and then when you contact Hostnine the reply is that payments aren't paid out if there was cancelled service/fraud - which isn't really that useful. Spose would be nice to see somewhere what happened to the payments, the reason why they didn't get paid - rather than have them vanish without an explanation.

Biggest Pro: Response to tickets / Customer Service

Quick tech support...

HostNine's customer/tech support responded to my questions quickly, both during the daytime, as well as in the wee hours of the night.

I had an unusually long DNS propagation delay on a new site, and someone was there at H9 to answer my questions and do some troubleshooting during working hours, and then again, very late at night.

I haven't been using HostNine long, but I really appreciate their speedy customer service.

The 1-10 ratings in this review can be ignored, as the review page insisted I enter values there; I just don't have enough experience with H9 to fairly judge those elements.

I'd definitely give their customer service a "10" so far, though.

Perfect VPS hosting

I work for quite long time in the web hosting business, but I was new to VPS hosting.

The main reason for me to get a VPS was to have a plattform, where I can test out all the 'good, bad and ugly' things, which I don't dare to test on my production servers. My choice came to h9, not only because they have the best offer in the market, but also because I'm already a deeply satisfied customer of them.

My small budget for 'fun' let me choose their L1 VPS for as little as US$ 19.95. I was and am still truly amazed about the power of this tiny VPS. I can now test out all the patches and tools with a 'real' root-server in a huge data center without disturbing my production environment. You can't compare this with your own server in your office, just to mention download speeds of 28.9 MByte/sec. I montitor the server with several tools (nagios, munin) and that shows me an availibility of 100 %, beside of the reboots I caused myself.

And of course, not to forget the excellent customer support. They helped me with several very special requests, which went far beyond standard customer care, e.g. installing another OS, kernel-patches, my screwed up sshd_config, just to mention a few. And all that with shortest response time, tickets were always replied within a few minutes.

100% recommendable! (And I mean 100 %!)

Biggest Pro: Reliability, support, price

Previous reviews by R. Schuster

The information below is no longer valid because the user has posted a follow-up review above.

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Superb support, excellent service

I work in IT since 1986 and saw many hosters coming and going. And many hosters saw me coming and going.

Since webhosting came into a closer focus of my business, I decided after long research (aka g**gle) to have my reseller hosting with h9, since they had the best offer on the market. Frankly, I did not expect a lot for the few bucks which it costs.

But I was wrong. I never experienced such a perfect support, even for a small customer like me. All my tickets got handled in very short time, even within a couple of minutes, and in perfect manner. The services are notedly reliable, I never got a complaint from my customers.

All in all, a perfect hoster with friendly and top skilled team and management.

By R. Schuster on May 31st, 2010 at 18:21 EST
URL: [Hidden but verified] Customer for 6 - 11 months
Plan: Reseller | Platform: Linux | Email: [Logged]

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Best host I have had ever

Before HostNine, I had been with 5/6 different hosts in 3 years, each one failed on price, support and uptime.

When I started with HostNine it was before the days of their fantastic release of Reseller Central.

In all honesty, when I first started, the service was ok and the servers speed was so so. When Reseller Central came out I jumped at the chance for my clients to be able to pick where their server was located. Since then the service has improved fantastically and the servers just keep getting better and better.

I have never been spoken to rudely when using their support system and their response time is second to none. Steps have been taken recently to stop the server IPs being blacklisted due to the unscrupulous users spamming.

In summary, I would say that HostNine is the best place to choose if you are planning on starting a new hosting company or just as a web designer for your own clients. A choice of server location is fantastic and something I have not seen anywhere for this price.

Biggest Pro: Choice of server location

Horrible customer service, no tech support

Hostnine.com suspended my account because unbeknownst to me it had been using 100% cpu for so long that it crashed the server. But when I asked them to unsuspend it so I could transfer my site to a new host, my tickets went unanswered. They were submitted on Wednesday through Saturday. Still no response. They say that they offer 24-hour support but that is not the case here.

They advertise they have phone support but if you actually call their number it says the people can only answer general questions and cannot help with technical support or billing questions.

My site just won two awards this week and now no one can even access it. Hostnine's unresponsiveness is costing me new readers, affecting my ad revenue and sabotaging the momentum of my site's success.

Biggest Con: No help when you need it

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