On average, HostMySite is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||High|
|# of Reviews||14|
|# that Recommend||4
|% that Recommend||29%
|Overall RatingFootnote 2||47.1%
|Review QualityFootnote 2 Footnote *||100%
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Went down hill and having to switch now
Yes, stay away unless they make some change. They used to answer literally within a minute when you called for support, now, To get a human on the phone it takes me (and I am not exaggerating) over an hour each time on hold. 4 times now. And obviously they moved their support from knowledgeable clear speaking people to overseas India. I am in no way prejudiced, so let's get that clear, but when someone has an accent so thick I have to ask them 4 times what they said each time they ask something, that is a problem.
Then, they will put you on hold until you just give up. Happened twice now just today. I just scoured and spent an hour (which I guess I should have done in the first place) and found my answer.
Them just like that other review, the server time goes so slow after 9 am its crazy. They try to blame my site, but all 10 of my sites happen to have the same problem that clears up magically after 7 pm? Yea right.
Biggest Pro: At this point, getting to be nothing.
Biggest Con: Site load, terrible non exhistant support
They have been bad, Now they are WORST
They have had pretty low skilled managers for many years. Today I found they do not offer Technical support between 12 AM and 7 AM eastern. ( no notice - this used to be 24 hours )
I am redirected to chat, that is picked up by some one in offshore location who have trouble in even accessing the account or getting to server
Problem :: Website was not online. I logged into the server to find this "Dedicated" server is having some issues. I restarted the server to see Server is NOT coming online.
At this time these Chat support guys are trying to find server ... very very frustrating and very disappointing. Paying this premium fee to find they dont have staff available to help.
Biggest Pro: Are you kidding me ?
Biggest Con: Support NOT available 12-7, Cost, Technical staff's skills, Poor managers
Previous reviews by Ahmad
The information below is no longer valid because the user has posted a follow-up review above.
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Terrible, Awful, Rotten .. for last 2 yaers
I am with them for about 15 years (Since start of 2000), This company was my GO TO company but for last 2 years I am burned by them again and again. I strongly recommend NOT to work with this company else you risk lose what you have with them. We lose revenue, we lose credibility just because STUPID HMS doesnt do its job. They are no more fit for professional environment.
One thing I'd like to mention is, if their node is experiencing the problem, they will NEVER know and wont open ticket until you call. once you call it will take them HOURS to get to it, with no ETC (estimated time to complete/fix).
Right now my domain is out for last 18 hours. ONLY because of infrastructure issues. NO ONE know why it happened and no one knows when it would be fix. They were running backup .. i just called and they said there was an error in back and they have to re-do it. so they were waiting for my call to go and check .. to find what they did hours ago broke down. Long story short, They never MONITOR their jobs anymore. This company's culture is rotten. if you are with them and not experiencing problem, you are lucky but not for long. You are doomed. Trust me.
If you open a ticket, sometimes it may go 3-4 days without any response. Of course they apologies for everything but guess what, apologies doesn't help in the business we are in.
The only reason i am stuck with them is, i have huge migration cost but I think i am not left with any other option. Have to do it.
Used to be the best, now I wouldn't recommend to anyone
When I started with them back in 2001, they were a great host and continued to be until they were acquired by hosting.com. Then service and price took a nose dive. It went from being great and something I recommended to many people to something that was barely adequate. Ever since, I have been recommending another service to people.
Now, the last website I host with them is for support of a legacy email server. I get so much spam that if I don't spend hours filtering it manually, I fill up my quota in short order. When that happens, they shut off my ability to log in to my server and also receive mail. Basically they make it impossible to fix. All this happens without warning because smartermail does not inform you of the problem, you r notification is that you cannot log in anymore.
Stay away from them.
Biggest Pro: Tech support is fairly decent
Biggest Con: Price, bad customer service
20 years and still going strong
I've been hosting various sites with HostMySite for 20 +/- years now and I've NEVER had a problem. They have been helpful, courteous and generally very good at communicating even though I am based in Spain. The rare occasions that I haven't been able to access their online support I've received an email instead within a very short time.
I recommend them to present and future clients and will continue to do so as long as the service remains as it has been for all these years.
AVOID!!!!- Server Performance 30% - 40% Drop Off After 9AM
Wow! I'm VERY disappointing with their service.
- They don't offer CPANEL
- The server speed is TERRIBLE
- Phone support aint bad. Hold times naturally increase after 10am (just like every body else)
These guys need work.... Avoid them...
Biggest Pro: phone support
Biggest Con: Admin Panel / SERVER SPEED
Hi Scott - We're sorry to hear that you're unhappy! We do, in fact, offer cPanel with our VPS and Dedicated hosting accounts! Feel free to check it out here: http://www.hostmysite.com/vps/cPanel-VPS-Hosting/index.shtml. Regarding your server speed - the server your account is housed on has been updated and your speed should be back up! If you have any other problems with your account - don't hesitate to give us a call or open up a ticket at solutions.hostmysite.com! Thanks Scott!
I LOVE HOST MY SITE
I am the proud owner of A Word's Worth Resume Writing and Career Coaching Service, in business since 1989. Although my business has evolved into an entity that requires a fairly high level of technology savvy, I must admit, I am NOT at all tech savvy. I am a writer by trade and I was creative and talented enough to transition my skills into a thriving resume writing and career coaching business. When I run into technology discrepancies, they are major problems for me. That is why HostMySite.com is the ONLY place I would ever have host my website. I can call them 24-7 and they are there to support me. When I say they support me, I mean they really and truly provide me with outstanding support. They talk to me -- not at me. They answer my questions that must be to them the stupidest questions they have ever heard . . . but, nonetheless, they answer them. I don't have to email them a question, then wait for their answer. When I call their telephone number, night or day, there is ALWAYS a real person at the other end of the line. And, that real person at the other end of the line is ALWAYS kind to me, patient with me, and EVER SO KNOWLEDGEABLE. If you are a business owner who would like to have your website hosted by a company who believes that customer service comes first, I HIGHLY RECOMMEND HostMySite.com. In fact, I RECOMMEND ONLY HostMySite.com!
Biggest Pro: HMS is the only way to go!
A good thing gone horribly wrong
I must agree with many of the previous reviews - when I came on board with HostMySite.com, it was as good as I could ask. Issues resolved while I was on the phone, never waited more than two rings for Tech Support, always above and beyond.
Now, I can't access my site, I'm on hold for 5 minutes or more to talk to a Tech, I know they won't be able to fix the issue and that I'll have to wait for an e-mail a few hours later when either they can or can't do something about it, and they NEVER answer their Chat requests.
The price they charge is for a consistently available server with excellent service. Neither applies, I'm shopping.
Biggest Pro: When all is going well - it's great!
Biggest Con: Continuously deteriorating levels of service and support
Very Slow Downloads
Hostmysite.com is now called hosting.com
At 25.00 a month, I should have moved long ago.
3min to download a 60mb file from my site, on vimeo.com same file took 1min.
Tech said it's my problem.
Biggest Con: slow speed, over priced
Wonderful company ruined by an acquisition
Points to consider:
- In it's heyday, problems would most always be solved on the phone. Today, they NEVER are. The Phone system has become yet another entry point to the clogged email ticket system. The techs are stressed, overworked, and you can hear it in their voice. Billing, for example, all work 3 hours overtime every day.
- Both Shared SQL and Apache crash frequently. It usually takes 30 minutes for them to be back and running. Have a clogged MySQL connection pool (which you yourself cannot reset)? A ticket placed and 5 hours later, connections are usually reset.
- Despite a lack of plan upgrades for 2 years, pricing on all shared plans has been increased at least 40%.
- Billing is terrible. The control panel is riddled with more bugs than a Brazilian Rainforest. Due to an error in their control panel, I was charged the wrong price for an extra database. Their system reinvoiced me for the full amount a year later. Even it it's heyday, Billing was no cakewalk. They could not understand that their system had messed up, and so I was forced to take my issue to the call center supervisor. About 12 days ago, I was granted a prorated refund for my account. It still has not gone through.
Biggest Pro: If you like being able to talk to someone 24/7, you still can at HostMySite, but they will not be much help.
Biggest Con: Lackluster reliability, and no support to compensate
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