Host Gator reviews – Page 3
On average, Host Gator is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||102|
|# that Recommend||88
|% that Recommend||86%
|Overall RatingFootnote 2||88.1%
|Review QualityFootnote 2 Footnote *||100%
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Hostgator.com stealing money form customers
I was a happy customer of hostgator.com for a year with no issue with it's hosting and software. But the hell broke down when I suddenly received a sms from by bank stating that my credit card had been charged 9770 INR under the name of hostgator. It turns out that hostgator automatically enrolls people to auto renewal of there hosting account. And charges the customer a premium price on a premium currency conversion rate. When applying for refund they refund in USD so making 10 USD free of cost in the processes.When on contacting support they say very arrogantly contact your bank we do not deal with money conversions.I can imagine if you do the same thing to 100,000 people.Making a 1 Million out of nowhere. I must say nice strategy my people at hostgator.com. Dupping people of there hard earned money for their own selfish interest.
Biggest Con: Unethical Practices
Sneaky Refund Policy
Easy to sign-up and great customer service to start blogging website. Once I tried to cancel via the 45-day money back guarantee the issues started. Over two hours on hold and talking with representatives at hostgator in order to try to cancel my membership via their website. Informed I would be sent an email within two business days with the cancellation information. Received the email with a cancellation date a year out from when I signed-up with hostgator instead of the date I actually cancelled. Spent another two hours on hold and talking with representatives from hostgator. Spoke with a very rude representative who indicated hostgator policy is to use a cancellation date one year from when you sign-up unless you write them to indicate you want to cancel immediately. I thought the previous two hour phone call where I stated I wanted to cancel and receive a refund via the 45-day money back guarantee in addition to following their instructions to cancel online covered this. I contacted paypal and put them on the phone with the representative. The representative was still rude. I disconnected the phone call with hostgator and worked directly with paypal regarding the refund issue. The cancellation confirmation email from hostgator also indicated I should cancel my hostgator subscription information in paypal to ensure I would not get charged again. The email had faulty instructions so I worked with the paypal rep to cancel. I will never deal with hostgator again and will notify people not to deal with this company. They seem to use every sneaky means necessary to prevent you from receiving the 45-day money back refund!
Biggest Pro: Easy to sign-up and great customer service to start blogging website.
Biggest Con: Sneaky refund policy including rude rep and long hold
They have literally put me out of business!!!
In the beginning I had absolutely no complaints, everything was going great. Then the server they had me on slowed down to the point where it would take 3 to 4 minutes for a page to come up on one of my websites. They would move me to another server and things might be good for a few months and then again one problem after another.
For the last few months every couple of days I receive a message in my email that my SQL has failed. And from time to time over the years one of my websites wouldn't come up and by the time I find out about it the site had been down for weeks. You see I have about 60 websites not real big sites, but it's how I'd put food on the table. Host gators doesn't seem to care when your website goes down. In fact most of the time they blame you.
The whole attitude at host gator as changed in the last couple years. It has gone from a company who cared, to one, that can only think about getting new customers.
That's all they think about is getting new customers while the old customers can pretty much go to hell.
I'm a senior citizen and combat veteran that relies heavily on the little money I get from my websites. But now host gators has taken that away from me. I've lost all my clients. Last couple of weeks four of my websites have been down. They will do nothing to get them back up and running. Oh, they did say if I pay more they would help. Obviously the security for their servers is next to nothing.
I'm looking for a new hosting company and hopefully can find a good one. I just hope posting this Hostgator doesn't take all my other websites off-line for the revenge.
Biggest Pro: Nothing
Biggest Con: Your sites will be off line.
From best to bad in a few weeks
I'm a long time customer, and was a fan of Hostgator. They simply got things done.
In the past month I have had some FTP trouble. I contacted the tech people at Hostgator.
It took them over 2 weeks to get back to me,
My problem was that I couldn't log into my FTP account.
Their answer.was... and I quote: "Looks good on our end." (unquote!)
After two weeks? Seriously?
So I wrote back and asked them if they have any solutions because my FTP sessions were coming up blank, no folders on the server.
Their response... and I quote: "Everything appears to looks good on our end, we even show you logging in."
Great. No questions, no attempt to get to the root of the problem.
And the problem turned out to be a VPN issue.
Could they have not foreseen that? VPN's are in popular use now. I have to shut off my VPN to use my FTP program??
Their help was scant and worthless. They couldn't be bothered to help a long time customer who has hosted many accounts with them
Major dissapointment. I guess it's time to pack in an migrate everything to Amazon AWS.
Too bad, they were once the hosting service that went the extra mile.
BEWARE of Hostgator. They don't help e-commerce companies.
We have been with hostgator for years, we've always recommended them to many people and been happy with their service.
Unfortunately however they were bought out by another company a few years ago and have gone down hill now sadly.
our website babyoutlet.ph was put into restiction mode/cache mode last sunday, 18th jan. Because our web develop turned of the cache in prestashop for a few hours so he could work. I dont know how this made our website go over the hostgator CPU limit but it seems to have done.
When they put our website into cache mode last sunday, our website was put into an old design cache and it completely stopped working. Our customers data got shared with other customers (so hostgator messed up the databases when they put our account into cache), customers couldnt pay because the prestashop payment modules were broken when hostgator put the account into restricted mode.
I wasn't nervous at first, i went on the hostgator live chat and told them hostgator had put our website into restricted mode which has broken our website, i explained our whole e-commerce company was now on hold until hostgator puts our account back to normal. I explained our developer has turned the cache BACK ON for our website so we should be fine now, but the hostgator live chat guy said ''theres nothing i can do, need to open a ticket??'' i told him but we cant wait for a ticket we would loose thousands of dollars in revenue, the restriction mode that hostgator put on our website means customers cant checkout or order. But the live chat guy didnt care.
I have been on their live chat everyday waiting for them to help us, our whole ecommerce company has been non operational for 7 full days now! Nobody is putting our account back to normal, nobody is replying to our tickets and most importantly nobody has fixed all the damages to our code from when the put our website into restricted mode.
So dissapointed with this company, they used to be the best, their servers are good and reliable but they dont seem to understand or case that if they put a website in restricted mode because it went over CPU usage then they need to lift it ASAP, within a few hours as long as the issue is fixed.
Ask yourself, if you own an ecommerce company, would you want to host your website on a hosting company that puts your website into a unusable restricted cache mode, not for a few hours to help fix the servers, BUT, for 1 WHOLE WEEK! meaning your whole ecommerce operation is on hold simply waiting for 1 week for some one from hostgator to fix the issue? And waiting for 1 whole week for a simple reply and fix of the situation?
Never in a million years did i think hostgator would treat an ecommerce company like this. They wont help, they wont reply.
Until now we are waiting for them.
Biggest Con: they dont care about your business
They have failed.
When I started with Hostgator years ago they had the best performance, the best price and the best support. However since they have moved their data center from it's original location to their Utah facility, the performance, reliability, and accessibility have become absolutely terrible. There is frequent outages and I still have visitors that can not access the websites hosted there. For some unknown reason there are certain people that can not even access the server. They can not get email or even view the website. They do not have a fix for this and it has been almost a month. I am moving all of my sites away from them. This is a terrible way to treat long time customers. They have lost their edge. AVOID AT ALL COST...
Biggest Pro: Non
Biggest Con: reliability, and accessibility are terrible
VPS at Hostgator
I started out with their business plan. It was very inexpensive, very fast and no downtime. Support was quick and thorough. After a couple of months I wanted a VPS because I wanted to run some other processes that don't run on shared hosting. I started out with a VPS Level 3 and later moved up to a Level 5. I basically needed the extra RAM and cpu. I've got Cpanel for all my domains, 4 static IP addresses. I'm paying around $100 month, which might seem high, but my VPS is completely managed and I have resources to spare. They've performed some critical balancing operations and installations which I could probably do, but there would be a lot of trial and error (and downtime). My websites are critical to my company and ~ $100/mo is really nothing. My sites are never down and they run extremely fast. In addition, support is practically instant whenever I have a question or if something isn't working right. I'm running several Prestashop stores on the VPS and Hostgator's support for Prestashop is superb. With root shell access, this package is complete. I put all my effort into running my business and the very last thing I ever have to worry about is my site or email being down. They aren't.
Biggest Pro: They can provide anything I need
Biggest Con: the VPS cost brings price value down to 9.5 from 10
Hostgator One of the Best, BUT...
After reading praises for Hostgator on the web, I moved all of my client sites from three other hosting companies. HG was very helpful to me during that process. On a few occasions where I have needed technical assistance, their tech support staff has simply nailed it every time and helped me get my issues resolved--which were usually caused by me.
HOWEVER... Getting customer service on the phone or through live chat during the day is a chore. I could call any other host provider I used and get help in five minutes or less. With HG, it's more like 20 minutes unless you wait till late in the evening. Seriously, they are on the ball in most areas, but they need to add more help to their customer service staff or something because who's got an extra 20 minutes to waste these days?
Also, I have to admit slight disappointment in the fact that my sites just seem to run slower on HG than when they were hosted elsewhere.
So, if you are like me and seldom need tech support, HG is a good deal. If you are new and need some hand-holding, look elsewhere.
Biggest Pro: Joomla! expertees
Hostgator - ALMOST great.
BLUF: I've (largely) had a GREAT experience with HostGator. Their customer support is simply top-notch... people that actually speak English and know enough to be computer techs in their spare time. I've never spoken with anyone that hasn't been knowledgeable about my issue.
BUT -- their software they offer is BEHIND. Specifically... if you want to use Ruby, get ready to search RubyForge archives for OLD versions of whatever you want to install. To wit, here's a version table:
Ruby - Hostgator: 1.8.7 :: Current: 1.9.3
Gems - Hostgator: 1.4.2 :: Current: 1.8.24
Rails - Hostgator: 2.3.8 :: Current: 3.2.6
I feel bad having to ding them at all, but when you're SO far behind on something it becomes a real pain in the tail. Want to install Redmine, for example? Forget the current version (2.0)... you're looking for version 0.9. Really?? Come on, guys. Pathetic.
Biggest Pro: Support
Biggest Con: Software Deployment Lag
Consistent Domain Renewal Issues and Billing Problems
Every year when I go through renewal, there are billing problems and my domains expire anyway, even after paying. Last year, I paid weeks in advance -- my domains still expired.
Every single year, for the last 6 years, since I have had my account, I go through this when it's time to renew, and it always requires a two to three hour phone call. Here are some of the issues and responses I've experienced with them:
-2012 - Received one email, just one day before expiration. A two hour call to tech support to get it renewed and working again. Additionally, my bill was about 50% higher than in previous years. Hostgator's response: "We weren't charging you enough, so we changed it and sent out the invoice." I'm now paying over $10/month for their "Baby Croc" plan, which is comparable to other hosts who charge about $5/month for the same service.
- 2011 - Paid my bill in advance. Domains expired anyway. Hostgator's response: "It is our customer's responsibility to call us and let us know they paid their invoice." Laughable.
- 2010 - Two alternate domains registered with Hostgator expired. I never received an email or invoice regarding payment. Hostgator wanted $250 per domain to renew them. I declined and lost both domains.
Currently, I'm seeking a new provider. Avoid Hostgator if your hosting is mission critical. Otherwise, they provide a fairly decent service.
Biggest Pro: No hold times waiting for support
Biggest Con: Major billing issues and domain renewal problems
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