Host Gator reviews [Updated: September 2019]
On average, Host Gator is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||89|
|# that Recommend||75
|% that Recommend||84%
|Overall RatingFootnote 2||87.2%
|Review QualityFootnote 2 Footnote *||100%
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HostGator Shared hosting
I have been using HostGator as my service provider for more than 3 years. During this period we have been constantly installing various scripts & upgrading my old websites without any major issues.
One of the best thing about HostGator is that it has the best support system. They provide various means to get support like email, toll-free number, support ticket & chat support, etc.
The best of these are chat support which is 24*7 service & the most effective way to get your problems solved quickly.
During this long period of 3 years, there have been times when some problems could not be solved on chat support. In that case, they raised a support ticket for me & a specialist contacted me to provide a solution.
Some of the downsides of HostGator is that sometimes the websites gets slow. While they claim to have 99% up-time for their shared hosting which is true this 1% still gets annoying.
There are many web hosting providers out there but I have been stuck with HostGator for a reason. The support they provide is so good that no other service provider comes even close.
That was my experience with HostGator which I use till date with no plans for any changes.
Biggest Pro: support
Biggest Con: Some times a bit slow
Host Gator Web Hosting experience
I have build my first website ever. This is my first experience. I was suggested by someone to purchase hosting from Host Gator. It has been a good experience so far. No issue of servers speed or connection. I like this company because you can purchase your web hosting at a low price and in simple steps. It has been a superb experience with this hosting.
So, as far as my experience is concerned, I am more than satisfied with the services of web hosting. It has good hosting and never faced any issue of down server or connection speed. I like this company because what you are looking for? Your site is always active. Their server never went dead. I don't think there is even a single reason to dislike this company's hosting. Based on my own user experience I would highly recommend that company to buy hosting from. After my first website, I have created one or more websites and tried different web hostings but results are not as good as the results are of Host Gator.
Price is not too much. Easily affordable. There are different yearly plans available that you can opt for your website. It provides a good user experience. Highly appreciate the customer support response. Their response is always timely. So overall excellent service.
Hostgator affordable host, perfect for beginners.
With the belief that one of my reliable friend is suggesting hostgator so I thought to give it a try. I've been using hostgator for more than a year now and would agree with the fact that things might come cheaply and easily but everything that shines isn't gold, right? But Hostgator is gold here. Fascinated with the services being provided in different plans I choose to go with baby plan and its perfect value for money. Hostgator offer Cpanel with its hosting which makes everything easier to us. I am running 10+ domains on my baby plan and all are running fine with around 1k+ page views a day.
And as an active user I must add that speed is better compared to other hosts, negligible down times I must insist. The customer support is company's week point and I haven't seen any improvement in it as for now. The first instalment will come cheap, however you might find renewals costlier. Also, the loading time for your websites is more then two second which will irritate you sometimes. But overall the features will help you as you are a new bee and want to start your career in blogging field. I would recommend that when your site grows go for dedicated server.
On a scale of 10 I'll rate my experience 8 as services are affordable and good to begin with.
Biggest Pro: Cpanel
Biggest Con: Customer Support
Reliable Service and Good Technical Support
I have been a customer with hostgator for about 9 months now and I plan to stay with them. So far their service has been great. I have never had any downtime or any server related issues. When I registered my domain with them, I was pretty new to setting up email, installing wordpress, etc. But their technical support team helped me step by step to create my email, install wordpress, and providing other information about how to manage the panel.
I remember once I faced an issue while uploading some images on the wordpress site and it gave me some http error. I just immediately called hostgator about the issue and they were just knew before I finished talking about the issue. They provided information on the call on how to increase the php memory limit and helped me few other php settings and I was good to go.
I also recently transferred one of my domain that was hosted with WIX to hostgator. I was not totally sure about the process as I was doing it for the first time. When I called hostgator support about this they told me the entire procedure for the transfer of domain and I was able to successfully transfer the domain to hostgator.
Another thing I like about them is their 24/7 tech support. I work late nights and it gives me a sense of confidence and security that if I get stuck on some server related issue, there is always someone there to help you.
Biggest Pro: Customer service
Hostgator: A serious player in business
I've been using Hostgator for more than an year now after moving from one of the prominent hosting / domain providers for almost 7 years.
I must say, it was a wise decision and perfect selection of service provider at a time when I needed to grow my business and needed a reliable and competent provider whom I can blindly trust upon.
The customer support is fantastic and goes beyond expectation as they're not just merely to please / empathize / pamper customers rather they're technically pretty sound in resolving anything and everything related to technology. Also, when it comes to generic queries like billing, upsell etc, they're again very prompt, specific and to the point without any further cross-sell pitches.
Positives & Negatives according to me are as under:
- Uptime, Site Speed (Connection speed), Reliability is flawless
- Technical support over chat / email is beyond expectation
- Absolute Value for money
- No unnecessary ad ons / up-sell while making any upgrade or fresh purchase
- Basic features like SSL, Site Backup etc are added in the starting plan itself
- Control panel interface is a bit less intuitive and UI look and feel seems to be pretty obsolete. (Doesn't creates any issue while navigating but its just that its less eye pleasing)
- Help files have lots of jargon which might not be easy for a non-tech to grasp, but again, the support team is beyond expectation so you can anytime avoid help files and reach them :)
Biggest Pro: Customer support
Biggest Con: obsolete UI
Do not use the site and do not enter any of your personal information.
Otherwise you will find out one year later, that their system kept your information and settled the payment method as an automatic and you will be charged for whatever package you were looking for. even though you thought you deleted your information there.
Most importantly, they do not refund? Because they want so. Because they are desperate, hunting for every penny they can steal!.. This is their another lie that they cannot refund. They simply do not want to refund.
They may send you an email, which can be easily inactive, but they will never use your mobile number, which they have to inform you that they are going to charge you. which is another sign that they do not want you to be informed about potential charges, because that is how they are making money so "legally" from every person who makes that terrible mistake to start registration and try their service.
Shortly, stay away from them and do not enter your personally information, there are alternatives and they are even free, for example Wix, and they do not have such kind of surprises after couple of years to charge your for service, you did not even were aware you were using,
Biggest Pro: Seems cheap
Biggest Con: Stealing money
The Customer Service in hell is better
I have been using HostGator since 2009, when i first signed up the service was amazing. All add-in apps and basic server apps worked great. Then over the years they started laying off their customer service representatives. Now the service is so bad that it takes generally about 6 days for customer service to reply to a ticket. The last time i attempted to contact customer service via chat the hold time was actually 150 minutes. For this reason alone the hosting service is not at all usable. Even while they were slashing the customer service level to a dismal level they had the nerve to raise their prices.
Biggest Con: Customer Service
Hostgator.com stealing money form customers
I was a happy customer of hostgator.com for a year with no issue with it's hosting and software. But the hell broke down when I suddenly received a sms from by bank stating that my credit card had been charged 9770 INR under the name of hostgator. It turns out that hostgator automatically enrolls people to auto renewal of there hosting account. And charges the customer a premium price on a premium currency conversion rate. When applying for refund they refund in USD so making 10 USD free of cost in the processes.When on contacting support they say very arrogantly contact your bank we do not deal with money conversions.I can imagine if you do the same thing to 100,000 people.Making a 1 Million out of nowhere. I must say nice strategy my people at hostgator.com. Dupping people of there hard earned money for their own selfish interest.
Biggest Con: Unethical Practices
Sneaky Refund Policy
Easy to sign-up and great customer service to start blogging website. Once I tried to cancel via the 45-day money back guarantee the issues started. Over two hours on hold and talking with representatives at hostgator in order to try to cancel my membership via their website. Informed I would be sent an email within two business days with the cancellation information. Received the email with a cancellation date a year out from when I signed-up with hostgator instead of the date I actually cancelled. Spent another two hours on hold and talking with representatives from hostgator. Spoke with a very rude representative who indicated hostgator policy is to use a cancellation date one year from when you sign-up unless you write them to indicate you want to cancel immediately. I thought the previous two hour phone call where I stated I wanted to cancel and receive a refund via the 45-day money back guarantee in addition to following their instructions to cancel online covered this. I contacted paypal and put them on the phone with the representative. The representative was still rude. I disconnected the phone call with hostgator and worked directly with paypal regarding the refund issue. The cancellation confirmation email from hostgator also indicated I should cancel my hostgator subscription information in paypal to ensure I would not get charged again. The email had faulty instructions so I worked with the paypal rep to cancel. I will never deal with hostgator again and will notify people not to deal with this company. They seem to use every sneaky means necessary to prevent you from receiving the 45-day money back refund!
Biggest Pro: Easy to sign-up and great customer service to start blogging website.
Biggest Con: Sneaky refund policy including rude rep and long hold
They have literally put me out of business!!!
In the beginning I had absolutely no complaints, everything was going great. Then the server they had me on slowed down to the point where it would take 3 to 4 minutes for a page to come up on one of my websites. They would move me to another server and things might be good for a few months and then again one problem after another.
For the last few months every couple of days I receive a message in my email that my SQL has failed. And from time to time over the years one of my websites wouldn't come up and by the time I find out about it the site had been down for weeks. You see I have about 60 websites not real big sites, but it's how I'd put food on the table. Host gators doesn't seem to care when your website goes down. In fact most of the time they blame you.
The whole attitude at host gator as changed in the last couple years. It has gone from a company who cared, to one, that can only think about getting new customers.
That's all they think about is getting new customers while the old customers can pretty much go to hell.
I'm a senior citizen and combat veteran that relies heavily on the little money I get from my websites. But now host gators has taken that away from me. I've lost all my clients. Last couple of weeks four of my websites have been down. They will do nothing to get them back up and running. Oh, they did say if I pay more they would help. Obviously the security for their servers is next to nothing.
I'm looking for a new hosting company and hopefully can find a good one. I just hope posting this Hostgator doesn't take all my other websites off-line for the revenge.
Biggest Pro: Nothing
Biggest Con: Your sites will be off line.
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