Host Gator reviews
On average, Host Gator is recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||73|
|# that Recommend||64
|% that Recommend||88%
|Overall RatingFootnote 2||89.5%
|Review QualityFootnote 2 Footnote *||100%
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The Customer Service in hell is better
I have been using HostGator since 2009, when i first signed up the service was amazing. All add-in apps and basic server apps worked great. Then over the years they started laying off their customer service representatives. Now the service is so bad that it takes generally about 6 days for customer service to reply to a ticket. The last time i attempted to contact customer service via chat the hold time was actually 150 minutes. For this reason alone the hosting service is not at all usable. Even while they were slashing the customer service level to a dismal level they had the nerve to raise their prices.
Biggest Con: Customer Service
Hostgator.com stealing money form customers
I was a happy customer of hostgator.com for a year with no issue with it's hosting and software. But the hell broke down when I suddenly received a sms from by bank stating that my credit card had been charged 9770 INR under the name of hostgator. It turns out that hostgator automatically enrolls people to auto renewal of there hosting account. And charges the customer a premium price on a premium currency conversion rate. When applying for refund they refund in USD so making 10 USD free of cost in the processes.When on contacting support they say very arrogantly contact your bank we do not deal with money conversions.I can imagine if you do the same thing to 100,000 people.Making a 1 Million out of nowhere. I must say nice strategy my people at hostgator.com. Dupping people of there hard earned money for their own selfish interest.
Biggest Con: Unethical Practices
Sneaky Refund Policy
Easy to sign-up and great customer service to start blogging website. Once I tried to cancel via the 45-day money back guarantee the issues started. Over two hours on hold and talking with representatives at hostgator in order to try to cancel my membership via their website. Informed I would be sent an email within two business days with the cancellation information. Received the email with a cancellation date a year out from when I signed-up with hostgator instead of the date I actually cancelled. Spent another two hours on hold and talking with representatives from hostgator. Spoke with a very rude representative who indicated hostgator policy is to use a cancellation date one year from when you sign-up unless you write them to indicate you want to cancel immediately. I thought the previous two hour phone call where I stated I wanted to cancel and receive a refund via the 45-day money back guarantee in addition to following their instructions to cancel online covered this. I contacted paypal and put them on the phone with the representative. The representative was still rude. I disconnected the phone call with hostgator and worked directly with paypal regarding the refund issue. The cancellation confirmation email from hostgator also indicated I should cancel my hostgator subscription information in paypal to ensure I would not get charged again. The email had faulty instructions so I worked with the paypal rep to cancel. I will never deal with hostgator again and will notify people not to deal with this company. They seem to use every sneaky means necessary to prevent you from receiving the 45-day money back refund!
Biggest Pro: Easy to sign-up and great customer service to start blogging website.
Biggest Con: Sneaky refund policy including rude rep and long hold
From best to bad in a few weeks
I'm a long time customer, and was a fan of Hostgator. They simply got things done.
In the past month I have had some FTP trouble. I contacted the tech people at Hostgator.
It took them over 2 weeks to get back to me,
My problem was that I couldn't log into my FTP account.
Their answer.was... and I quote: "Looks good on our end." (unquote!)
After two weeks? Seriously?
So I wrote back and asked them if they have any solutions because my FTP sessions were coming up blank, no folders on the server.
Their response... and I quote: "Everything appears to looks good on our end, we even show you logging in."
Great. No questions, no attempt to get to the root of the problem.
And the problem turned out to be a VPN issue.
Could they have not foreseen that? VPN's are in popular use now. I have to shut off my VPN to use my FTP program??
Their help was scant and worthless. They couldn't be bothered to help a long time customer who has hosted many accounts with them
Major dissapointment. I guess it's time to pack in an migrate everything to Amazon AWS.
Too bad, they were once the hosting service that went the extra mile.
They have failed.
When I started with Hostgator years ago they had the best performance, the best price and the best support. However since they have moved their data center from it's original location to their Utah facility, the performance, reliability, and accessibility have become absolutely terrible. There is frequent outages and I still have visitors that can not access the websites hosted there. For some unknown reason there are certain people that can not even access the server. They can not get email or even view the website. They do not have a fix for this and it has been almost a month. I am moving all of my sites away from them. This is a terrible way to treat long time customers. They have lost their edge. AVOID AT ALL COST...
Biggest Pro: Non
Biggest Con: reliability, and accessibility are terrible
VPS at Hostgator
I started out with their business plan. It was very inexpensive, very fast and no downtime. Support was quick and thorough. After a couple of months I wanted a VPS because I wanted to run some other processes that don't run on shared hosting. I started out with a VPS Level 3 and later moved up to a Level 5. I basically needed the extra RAM and cpu. I've got Cpanel for all my domains, 4 static IP addresses. I'm paying around $100 month, which might seem high, but my VPS is completely managed and I have resources to spare. They've performed some critical balancing operations and installations which I could probably do, but there would be a lot of trial and error (and downtime). My websites are critical to my company and ~ $100/mo is really nothing. My sites are never down and they run extremely fast. In addition, support is practically instant whenever I have a question or if something isn't working right. I'm running several Prestashop stores on the VPS and Hostgator's support for Prestashop is superb. With root shell access, this package is complete. I put all my effort into running my business and the very last thing I ever have to worry about is my site or email being down. They aren't.
Biggest Pro: They can provide anything I need
Biggest Con: the VPS cost brings price value down to 9.5 from 10
Hostgator One of the Best, BUT...
After reading praises for Hostgator on the web, I moved all of my client sites from three other hosting companies. HG was very helpful to me during that process. On a few occasions where I have needed technical assistance, their tech support staff has simply nailed it every time and helped me get my issues resolved--which were usually caused by me.
HOWEVER... Getting customer service on the phone or through live chat during the day is a chore. I could call any other host provider I used and get help in five minutes or less. With HG, it's more like 20 minutes unless you wait till late in the evening. Seriously, they are on the ball in most areas, but they need to add more help to their customer service staff or something because who's got an extra 20 minutes to waste these days?
Also, I have to admit slight disappointment in the fact that my sites just seem to run slower on HG than when they were hosted elsewhere.
So, if you are like me and seldom need tech support, HG is a good deal. If you are new and need some hand-holding, look elsewhere.
Biggest Pro: Joomla! expertees
Consistent Domain Renewal Issues and Billing Problems
Every year when I go through renewal, there are billing problems and my domains expire anyway, even after paying. Last year, I paid weeks in advance -- my domains still expired.
Every single year, for the last 6 years, since I have had my account, I go through this when it's time to renew, and it always requires a two to three hour phone call. Here are some of the issues and responses I've experienced with them:
-2012 - Received one email, just one day before expiration. A two hour call to tech support to get it renewed and working again. Additionally, my bill was about 50% higher than in previous years. Hostgator's response: "We weren't charging you enough, so we changed it and sent out the invoice." I'm now paying over $10/month for their "Baby Croc" plan, which is comparable to other hosts who charge about $5/month for the same service.
- 2011 - Paid my bill in advance. Domains expired anyway. Hostgator's response: "It is our customer's responsibility to call us and let us know they paid their invoice." Laughable.
- 2010 - Two alternate domains registered with Hostgator expired. I never received an email or invoice regarding payment. Hostgator wanted $250 per domain to renew them. I declined and lost both domains.
Currently, I'm seeking a new provider. Avoid Hostgator if your hosting is mission critical. Otherwise, they provide a fairly decent service.
Biggest Pro: No hold times waiting for support
Biggest Con: Major billing issues and domain renewal problems
Hosting Multiple Domains on Hostgator
I have been with hostgagor for 5 years now, after moving from a much more expensive Australian Host (who hosted from US anyway) and have been delighted with them. As a web developer and professional and personal blogger I host over 20 domains on the one account (.com and .au) and multiple sub-domains (for myself, clients, friends and a couple of non-profits). A few have Google ratings of 5-7 which indicates how much traffic they get and I am only on their baby plan.
If there has been any downtime at all since have been with them it must have been so short as neither myself or clients have noticed it and I am working with my sites for hours each day.
The only times I have needed to contact customer support has been for problems I have created myself and the matter has been dealt with speedily through their online chat. The operators have all been friendly, very helpful and knowledgeable. I have helped other bloggers with their own sites hosted through various different hosts so I am confident that I have chosen the best.
PS - I am not a hosting reseller for Hostgator so I have nothing to gain from writing such a glowing review.
Biggest Pro: Reliability-Price
Biggest Con: None
Absolutely Flat-Out the BEST
I've been with HostGator for almost two years now. I have never seen another company strive so hard to make constant improvements and provide the very best in service and support.
I've submitted two support tickets to them, and I'm not exaggerating when I say they were on it in less than one minute. It is not humanly possible to provide better support than that.
Their servers are driven by wind power, a sustainable energy source.
The ease of use of their CPanel is outstanding. Hosting plans are very reasonably priced.
I recommend HostGator to everyone. You can't go wrong with these guys. They are the best.