Host Gator reviews [Updated: January 2020]

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On average, Host Gator is recommended by users on our web site.

This statement was automatically generated by analyzing the reviews and ratings about the company.

See the metrics that we looked at
Page RelevancyFootnote 1 Very High
# of Reviews 98
# that Recommend 84
Very High
% that Recommend 86%
Very High
Overall RatingFootnote 2 87.7%
Very High
Review QualityFootnote 2 Footnote * 100%
Very High

If this host does not meet your expectations, please browse our search section to find one that does.

Hostgator Hosting - Using from past 2 years

Two years ago, I was looking for a reliable hosting provider for my digital marketing journey. After debating various hosting names, I settled for HostGator after reading several positive reviews on various sites.

I started with one domain and quickly set up my first WordPress site with cPanel. It took 10 minutes to go online with my first domain. A few months later, I got a few web development projects and upgraded to the Baby plan with unlimited domain hosting. Two years later, I’m running 10+ websites on HostGator. I’m much more familiar with the functions on HostGator, and the intuitive simplicity of the FTP, domains, and SSL options are easy to navigate. Their customer support is also responsive and resolve issues quickly.

I’ve tried other hosting providers here and there, but none have been as reliable as HostGator. I’m soon moving to the Business plan as it offers a lot of unique features. I’m looking forward to spending my 3rd year with HostGator.

Biggest Pro: quick support

Really happy with the user friendliness of all features

I’ve been using HostGator for more than two and a half years and in that time I’ve enjoyed wonderful, user-friendly web hosting. When I first started developing my web site for my group of companies, I didn’t have much knowledge with web hosting services, so I purchased hosting from a different company. However, I found it very difficult to use as a newbie. After searching for user-friendly services, I finally found HostGator.

From my humble beginnings with HostGator two and a half years ago, I’m now hosting eight websites on my hosting plan. Another important feature in my journey is the 24/7 customer support. As a beginner, I had several things I needed to clarify and customer service helped me out along my way.

Stats and details are clearly visualized in cPanel, eliminating the need for extra services or gadgets to see the stats. With the features they offer, the cost is competitively affordable. I’ve never experienced any server down time and I’m extremely happy with the speed on my web sites. I’ve also been able to create unlimited email accounts, which is great. I’m very happy and satisfied to have a great hosting service like HostGator. Whether you’re an expert or beginner, HostGator will be a great fit for any user.

Biggest Pro: User-Friendliness

Happy with HostGator's baby plan

I’ve been using HostGator’s baby plan for about three years now after having shifted from previously using their reseller plan. Being familiar with the service, I was confident in setting it up on my own.

I’m currently running more than 5 sites on HostGator: 1 eCommerce, 1 AdSense running site, and a few blogs.

I’m very happy with the website speeds, setup ease for WordPress hosting, email setup, and hosting different domains. I was, at first, hesitant about speeds and the provided RAM, but 3 years on and everything has been running smoothly.

A few of my colleagues recommended shifting to GoDaddy rather than HostGator’s baby plan, but seeing as I was already aware of the settings and intuitive setup process with HostGator, I decided to stick with what I knew. I stand by my decision. If you’re looking to buy hosting at competitive prices and want decent support, then HostGator is the way to go.

My current plan expires in April, and I plan to renew my hosting with them for the foreseeable future. I hope to continue having a great experience with HostGator.

Biggest Pro: Price

Good for small business

I’ve been buying HostGator shared server hosting for about 3 years now and currently have 5 websites hosted on a HostGator shared server. If you have a small-sized business or lots of websites to host on a decent budget, then I highly recommend HostGator for your server hosting needs.

Why we prefer HostGator:

- Several promotions and discounts: HostGator provides discounts to every new user who signs up and buys their hosting service.

- Easy to use cPanel: HostGator provides an intuitive interface with cPanel so anyone can easily manage their websites.

- 24/7 customer support: HostGator's customer service is available around the clock.

Some cons of HostGator:

- Doesn't offer a free domain: HostGator doesn’t offer a free domain with their hosting service unlike many other hosting providers.

- Slow page loading: HostGator's page loading speed is sometimes slow, which can affect the overall loading time of the website by nearly a second. This may have a negative impact on the visitor experience.

- Extra charges for restore requests: Website backups are free but not restore requests. That means if you need to rely on HostGator to restore your web site, they charge a $25 fee to do it on your behalf.

Overall, we’ve had a decent experience with HostGator, apart from the slightly slow page loading and the extra backup charges. Their customer support is very responsive and will reply with a solution immediately to your queries through chat or video calling.

Biggest Pro: The customer service is exceptional
Biggest Con: Slow page loading speed at times

I initially started with Host Gator’s Baby plan.

I started using Host Gator when I was a high school student almost 7 years ago. I also tried other hosting providers during this period but they didn’t compare. They either had poor customer service, lots of downtime or both. That is when I decided to stick with Host Gator.

I initially started with Host Gator’s Baby plan. Due to my expanding business, I later purchased the Business plan with unlimited domain hosting and bandwidth for 3 years.

When someone asks me where they should host their web site, I always recommend Host Gator because I currently have 20 web sites with them. My web sites are online 24/7/365 and my files are secure. Host Gator’s uptime is very noticeable (in a good way) compared to the other hosting providers I’ve tried. I have never had any issues on that front.

I occasionally read about people who have had a bad experience with Host Gator. I can’t relate to those people because I don’t share the same experiences. It is possible that other factors play a role in those experiences, such as not knowing what FTP is or relying on HG for more than just hosting.

Before discovering Host Gator, I hosted my web site on a local hosting provider. That provider caused me unbelievable heartache because all of my client web sites vanished without a trace. I was not able to recover the web sites and lost most of my regular clients as a result. It was a tragic experience and one that I never want to repeat.

I recommend trying Host Gator for a couple of weeks before committing to them. Apart from reading reviews, that is the only way to really gauge for yourself how they will perform.

Was better 5 years go; Not NOW!

5 years down the line, Hostgator was one of the popular Shared Web Hosting Provider. It was one of the first Web Hosting being used by most of the Bloggers and Internet Marketers that time because there were not many options available and second Hostgator used to provider great uptime and customer service, but sadly not now.

Loaded with the basic features which other Linux C-panel based hosting provides; site builders, one-click installations of scripts, 1-year free domain etc. People do opt for Hostgator because it's one of the affordable Shared Web Hosting providers, their shared hosting starts from just $2.75 per month and if you buy in the Black Friday season, you would get for dirt cheap price.

Coming to their customer support, I would say, it was terrible that time but I hope it's improved now. It's been years since I try Hostgator but I heard they've improved their customer-service and people are actually recommending them, may it's because of the high affiliate commission ;)

If you're a newbie, you can try their Web Hosting. It's still considered as decent web hosting for smaller blogs and websites. Anyway, if you're not happy with their service, you can ask for a refund. Yes, they do offer 45-days money-back guarantee.

Quality & Consistency over 5 years

I have hosted my site and other sites with Host Gator for over 5 years. My needs have changed throughout these 5 years and Host Gator has helped me find the best solution to meet my needs, and also helping migrating my site/sites between different servers as I expanded from a baby plan to a business plan and then onto a VPS plan.

Customer service and tech support is always available, wait times consistently reasonable, especially easy to connect with an agent via chat, and the agent has always followed through.

I have only had one negative experience with Host Gator which resulted in a malware infection that went un detected by their security technology. This malware infection resulted in multiple different malware files reproducing through the file directory, and as the files weren't detected and removed by Host Gator, they said they would remove and fix the problem for hundreds of dollars. This was my only negative experience hosting for 5 years with Host Gator, if I was not happy with the service they provide to me for VPS hosting, email hosting, and time machine backup storage, I would have gone elsewhere - but the service they provide is consistently good for the reasonably low cost.

Biggest Pro: tech support
Biggest Con: Security

Quality Shared Hosting

I'm using Host Gator from last 4-5 years for my websites, for my client's websites, installed several themes, scripts, plugins, downloaded & uploaded data, and not came across any big issue with them, except some minor issues.

When I faced some minor issues, and not able to fix them at my end, I contacted their support team and them helped me every time with very ease. They providing support through emails, phone call, chat support etc, which is best thing I ever found with them. Because of this I didn't have to wait for my hosting service provider to fix the issues. When I face any issue, I make a call and they resolve it in few minutes.

As they claim 99% uptime which is correct at some points but it would be great if they provide 100% uptime, because I don't want to annoyed because of 1% downtime. Earlier I tried several hosting provides for my websites, but nobody meet near to my expectations except hostgator. I'm also in the service industry and I know its very important to provide quality services and meet client's expectations. And meeting someone's expectations is almost impossible.

I've shared my experience with my hosting service provider and I can recommend hostgator to someone else, for their businesses & clients as well.

Biggest Pro: Uptime, Support Team

Seems Good so far

I'm using Hostgator since last 3 months only and it seems good so far. I moved to Hostgator for the first time after using Godaddy for 4 years. The main reason to switch from Godaddy was, the price they are charging, low RAM space, their server speed and their poor customer support services. Godaddy was good for initial few years but synario changed after sometime.

As I'm running a coupon website and its important to have a great hosting service to offer different type of coupons to different users worldwide and thus I required a hosting provider with 100% uptime and that's the main reason I choose Hostgator over several different service providers. I saw several good reviews about hostgator and those helped me to make my decision of moving to Host Gator.

Now a days I'm frequently installing different scripts, plugins, update existing pages & products without any issue from hosting service provider. Once I had a chance to contact their customer support team for a minor issue and they solved it very professionally and quickly. I think they have one of the great support system, and they provide different ways to reach them for example support through email, through phone, chat, ticket support etc.

HostGator Shared hosting


I have been using HostGator as my service provider for more than 3 years. During this period we have been constantly installing various scripts & upgrading my old websites without any major issues.

One of the best thing about HostGator is that it has the best support system. They provide various means to get support like email, toll-free number, support ticket & chat support, etc.

The best of these are chat support which is 24*7 service & the most effective way to get your problems solved quickly.

During this long period of 3 years, there have been times when some problems could not be solved on chat support. In that case, they raised a support ticket for me & a specialist contacted me to provide a solution.

Some of the downsides of HostGator is that sometimes the websites gets slow. While they claim to have 99% up-time for their shared hosting which is true this 1% still gets annoying.

There are many web hosting providers out there but I have been stuck with HostGator for a reason. The support they provide is so good that no other service provider comes even close.

That was my experience with HostGator which I use till date with no plans for any changes.


Biggest Pro: support
Biggest Con: Some times a bit slow

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