Go Daddy reviews – Page 5
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||129|
|# that Recommend||59
|% that Recommend||46%
|Overall RatingFootnote 2||54.3%
|Review QualityFootnote 2 Footnote *||100%
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Bill Parson is outta touch
Bill Parsons the CEO, likes to think he is the Steve Jobs, or Bill Gates of domain names. Godaddy does nothing unique anymore its all slide of hand and mirrors.
I suppose the busty babes and hints of baring all TV ads somehow makes the product better? Guess its easier to pay for breast then proper server and software to run them.
They have cool looking formats and gimmicks to give the user an illusion of a domain powerhouse. It a powerhouse built of straw is the problem.
The servers are old and slow and upgrades often take your files with them leaving you to scramble and not lose clients. I have lost thousands due to poor service.
I have been a customer of GD since the 90's and well they suck is the only words. The tech support is sub-par and often have no idea what you are talking about and what has always cheesed me is they have no 1-800 number. I mean any company that does not have a 1-800 number should be avoided, as to why not offer one if service is so great people wont use the 800's that much. No instead the deathly slow tech-support puts me on hold on my dime. Thanks for nothing Bill.
Biggest Pro: nothing
Biggest Con: CEO is disconnected from knowing what customer wants
Previous reviews by Paul
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Godaddy is all about the bucks not service.
This last month I finally dumped all my accounts after being with GD for nearly 10 years.
All they do now is advertise half dressed women and provide worse service I have seen in 10 years with them. They are out of touch with the needs of a modern hosting company and their customers. Soon I will be moving my registrar andwill never be back to GD. I had purchased hundreds of domains from them over the years. You would think being a loyal cutsomer would help service? Nope just a number to them, and could never get answers to the simplest things. I am tired of fight to get good service from them,
Fluff and no Stuff
I have been with GoDaddy for more years then I can even remember,
But service is dismal, the servers are slow and packages they offer seldom work as advertised.
I have noticed the huge amount of money spent on advertising slight dressed women, to promote there website and product, however they never meet what promised.
They need to spend money on getting things up to par of other suppliers, and not on half dressed women. Support is horrible even after all the money they have they still charge for support calls and still end email you, No 800 number so be prepared for long distance changes why you wait on hold 20 minutes to get help. All I have ever got from Godaddy was the run around. I can get into a simple domain transfer and it will take weeks when they lose my information. People have asked me why I am still there then. Honestly I have not had the time to move my items which I know will be a full blown nightmare with them involved. I tried once and they lost my domain for a week.
Join if you like fancy flashy the Godaddy website, and do not care about service or performance. As you won't get any.
Bill Parson's Godaddy is all about image, not about supplying a good American product.
And slowly they have raised their domain pricing near 50%, over 10 year, when once selling the lowest registrations was their selling point. Good price and deals are long gone covered by slick eye candy and hidden price boxes.
Big Name , small service
Godaddy is a huge company, lots of flash and glitter. Unfortunetly they spend allot on crap to advertise their name , rather then passing saving along to the consumer.
Tech support is dismall and knowledge is worse. The response time is so slow that often a person can have a site down two days before even getting started.
And hey you can get a life person, for a long distance fee. this big huge company has no 800.
Total fail. I will leave soon , the company is not what the represent !
They changed and they don't even know it.
Over the last few days/weeks, access to my hosted files has slowed more each day. Today I accessed the ftp File Manager to upload revisions to my web pages. I was faced with a changed File Manager. ONE FILE AT A TIME! I called to see what was going on. The Tech Support guy said, "I've been here over a year now and it has always been that way." WRONG!! (Unless one of us woke up in a new purple sky-ed world today.) I tried to transfer my files with their JAVA FTP client. When it loaded on my computer, an error message popped up. I followed the Tech Support guy's instructions and over-rode the warning. I went on in, transferred a few files, I thought. they never transferred. Then my computer locked up. I had to reboot. They suddenly were seen as a large black hole in the hosting universe. That is to say they now suck.
Good uptime. Poor reliability of file transfer. Poor Support Tech knowledge of product\/service. NO problem with billing, I was on auto-renew by Credit card. Price is OK, but value suddenly tanked.
Biggest Pro: Quick phone service.....IF they are not busy.
Biggest Con: Changes to protocols withour advising client (me).
Godaddy.com lost our domain
Our domain was completely lost by godaddy.com and their technical support had no clue as to what happened and how to remedy the situation for 5 days. Use at your own peril.
Biggest Con: Hopeless
GoDaddy needs to stick to domain names, (without all the awful soft porn commercials). As a web developer, I run across many hosting companies, and it's gotten to the point where if a client tells me he is having technical problems, one of the first things I ask is, "do you have hosting at GoDaddy?".
Awful features, problems running content management systems, and zero tech support are what you can expect at GoDaddy. Not to mention the fact that when I complained that their advertising was disrespectful to women, I received a response back stating that women aren't their target market. Really??? OK, I'll remove my 200 domain names too!
I seriously don't need to give my money to any company who tells me that my opinion doesn't matter. Combine that with some of the worst tech support I have ever seen, and I'd say take your business to a good hosting company - like inMotionHosting.
Biggest Con: Terrible tech support, rude, lack of features
Shared hosting and wordpress - dont bother
I recently signed up and I can tell you if you are thinking to host wordpress sites or any database related sites off godaddy you can forget it. Remote database, and overloaded servers have forced me to shift providers which is a very time consuming task. Will not be going back for Shared hosting any time soon.
Biggest Con: latency with database sites
Too big. Too slow.
Godaddy used to be quite fast. Many features I liked, although their interface always sucked RAW bones. Plenty of disk space, more than I needed, etc etc. But they got too big. I used to get over 1mbps downloads from my site, no matter what time of day. Now I'd be lucky to get 300kbps. I know, I'm not paying for any premium features, but still, that's a big drop, and for their interface to suck so badly, I should not have to endure continued insults. I use 2 different hosts concurrently to ensure my clients can reach me, and Godaddy was always faster by far. Not anymore. So I ask you, what's more important than speed when you have to move files? Their tech support will talk to you, but they're just making excuses for their massive speed decreases. Not acceptable. Oh, and get this--I lapsed a payment ONCE in the many, many years I had hosted with them due to the fact that I had a credit card start declining while I was on a job out of state, and Godaddy had the balls to completely erase my 50GB site within 1 week, and then had the nads to tell me I'd have to pay 'em $150 to recover it. SCREW YOU GODADDY. Never again. I see your ads all the time, and I guess those big boobs went to your head. You're gone and I'm not coming back.
Biggest Pro: Big company, accessible tech support, big boobs in ads.
Biggest Con: Slower and slower service. Don't screw your long-term clients. We knew you when you weren't nothin!
If a shared hosting account fails billing on the expiration date the account will stay up. On day ten after expiration the account will be suspended if it fails the second attempt to renew it. On day twenty after expiration the account will be canceled if the third billing attempt also fails. Accounts are not deleted after a week of failed billing. There is a $150 restore fee if the account is canceled to restore the content.
Technicians just want you off the phone
I am on day 8 of trying to set up a website with GoDaddy hosting, not counting a weekend. As of now I still cannot access that website. I am working past a deadline that has already been pushed forward and which we are now going to still be late on.
To summarize, GoDaddy’s support is as quick as possible to get you off the phone, and has no idea what the next-step in any resolution is. They will get you off the phone waiting for e-mails that are never going to be sent, or tell you to go to URLs which will never work. They very simply do not know what they are talking about.
I work for a company that designs webpages for small businesses. We were given a project to re-design someones website.
I started out trying to move a domain name from one GoDaddy account to another. I was told this would be an easy process as it’s just from account to account. No, I would not be charged anything, and it would only take about an hour.
We were going to do the domain transfer after, but all of GoDaddy’s hosting solutions REQUIRE you have the domain name on the account or you cannot set them up. We were trying to set up a Quick Shopping Cart and a WordPress Blog, and neither would finish the setup process because the domain name was not on the account. The entire process will not work until the domain is in the account. We are stalled.
When I actually went to transfer this domain name, it turned out to be more complicated than originally projected. For starters, I am on a reseller account. The company I work for has set one up so they make a small amount of money for the webhosting space they sell. On GoDaddy, reseller accounts are technically under a different Domain Controller, “WildWestDomains”.
What they do not tell you is that support for WildWestDomains is the same support as GoDaddy. It’s literally the same people. However they do not let their technicians admit this. If a call comes in from a reseller account, they have to pretend like they have no idea how GoDaddy ‘works’, can’t admit they’re GoDaddy and speak vaguely about how GoDaddy will handle things on their end. Even though they are GoDaddy and are the exact same people.
While this is still GoDaddy, WildWestDomains is technically a separate company for liability reasons. So the domain actually had to be transferred, which then cost us money. Fine, okay, that’s complicated but it extends the domain name for another year so it’s not so bad.
The first tech I spoke to said he was adding the domain transfer to our account and that an E-Mail was being sent, right now, to the Account Manager on the ‘losing’ side of the transfer. That’s our client. The client had to be called so we could get this authorization number from him so we could start the transfer. We were told this was all we would need.
For starters, no e-mail was sent. We lost a day on this, while he tried to find it. I called another technician. It turns out no e-mail was sent. We have to purchase the transfer, and THEN an e-mail gets sent. I ask if we’ll need anything else, they give me a vague “it depends on the losing domain and how they handle things” and they spend 10 minutes denying they’re GoDaddy and know EXACTLY what the ‘losing’ domain will do in this specific situation.
Okay fine, we purchase the transfer and we bug our client again to forward this e-mail. It takes them a few hours to get back to the office and forward this e-mail to us. Okay. By the time we enter in the authorization codes, it’s in the evening. The account says ‘pending transfer’ and we decide to wait for it and check back the next day.
It is now day three, and I make my fourth phonecall. The domain has still not transferred. It still says ‘pending’ in the account. I call again. I am told that the previous tech was incorrect, and that YET ANOTHER e-mail has been sent to our client to ‘confirm’ this transfer, and this is why things are held up. I am told this e-mail will contain a link to accept the transfer and that all I have to do is click on this link. I call our client. They are setting up for a concert, in the rain, and will not be back to their office until very late. They cannot forward us anything until late into the evening.
I get these forwarded e-mails on the morning of day 4. None of them contain any links to anything. I make a fifth phonecall. The previous tech was incorrect, and there is no link being e-mailed. Instead, we need to log into the clients account and accept the transfer from there. We could have done this yesterday and not hassle our client yet another time. Every single time I call, the technician I speak to does not know what the next step is and leaves us waiting for nothing.
I log into this account, which we have the information for. I accept the transfer. I am told it can take a few hours but it should be ready ‘soon’. We spend day 4 trying to set up the WordPress account and the Quick Shopping cart. Both do not work, at all. They say the domain name is already in use. The domain name shows up in our account, but is inaccessible to use to set up products. We assume it is still transferring.
The morning of day 5 we stop assuming and call a sixth time. It turns out that while the domain is in our account, and we should have full control over it, it is ‘linked’ to another GoDaddy account and thus we cannot do anything to it. This other account is the client’s previous account. Why it did not remove this ‘link’ when we did the transfer is not explained to me. We remove this ‘link’ and I am told it should be ready in ‘another couple of hours’.
It is not done by end-of-day. We come back the following Monday finally able to access the domain name that is in our account. We set this up, but it is ‘pending DNS change’. This is day 6, not counting the weekend. We are due to show the client some progress to the design changes this afternoon. We still do not even have access to the account. Day 6, call 7. I am told that it can take up to 48 hours for a server to go live. I ask, when it is live, can I use this IP address I see here to access it? I am told yes. We can FTP into the IP address and see the files for wordpress, but when we enter the IP address into a browser we get a 404. I am told it is because the server is still setting up and that once it is set up we will be able to use that IP address to view the site.
We spend day 7 refreshing the site, waiting for it to go up. We were told it could take up to 48 hours. I have been calling support frequently so I decide to be patient. By the end of day 7 the site is still not working by that IP address.
At the beginning of day 8 the site is still not functioning. It is Wednesday. Our due date for showing design changes has been pushed to today, and we still do not have access to our server. I call again, now the 8th phonecall to technical support. I am told that the previous tech was incorrect, and that the IP address listed will not resolve into the website. I will need to set up a preview DNS in order to view it. This could have been done 2 days ago but the tech said the site was still being set up. The previous tech told me I could view it by the IP address that was already listed. The previous tech was wrong. The preview DNS should take ‘a couple of hours’. I have heard ‘a couple of hours’ quite a few times before. I’m still waiting for the preview DNS.
Every single time I call, the technician is entirely incorrect about what my next step should be and what I can do right now to get this website working. I always ask ‘What is my next step, what am I waiting for, what is my expectation.’ Everytime I am told to wait for incorrect details. They are as quick as possible to get me off the phone and waiting for a solution that will not come because it is entirely incorrect.
On two separate occasions, I asked for a manager. I have never spoken to one.
If this was my project, I would have demanded a refund by now. I am just a designer; I do not get to make those decisions. But under my own power, I will never use GoDaddy hosting for any reason ever again. Their support is terrible and always leaves me waiting for things that will not happen.
I can only hope that now, finally, within a few hours, I should be able to preview this server. However given that every time I called there has been some missed ‘next step’, I am fully expecting to still not see this website by friday.
Do not use GoDaddy hosting for any reason.
Biggest Con: Their technical support does not know how their own system works
BAD EXPERIENCE IN MY LIFE AT GODADDY!
NO!Godaddy is the worse website hosting and their customer support are not friendly at all,I'd never get my answer from them!I didn't even get all my money back,i felt like i was ripped off by them.I was told to get all my money refund in 14 days.But they told me the different things when i called the billing department again in the same day.I have a clear mind and good memory,but i was trying to ask them the same question "can i get all my money back for all the product i bought,and the guy from the billing department said that "Yes,you can absolutely get all your money back for all the product you bought in 14 days."Then i found out that their customer service were so not caring and friendly at all and i never get my answer,so i called them back for the refund on the 6 days from the purchased day,but i was told that"you can't get all your money back ,the 2 of the 4 product are not give you get the refund in 14 days,you only can get the refund for these 2 product within 5 days".I was absolutely asking them if i could get my money back for these two product and he said absolutely YES.I am still so angry about that as i was totally get ripped off.I am a quiet and caring person,but this time i can't be quiet anymore.I was still so angry not only got ripped off ,but because they are so unfriendly and not caring customer service!They were just too proud of themself.I had never had a bad experience like that before and i think would never forget it in my life.
Biggest Pro: yes
service getting worse
If you get a dedicated server, then their service is very good. If you go anything cheaper, you get crap. Their VPS is always down or frozen due to too many accounts on one server. RDP into my account and it's always slow or locks up. Their control center is the worse. I have call support just to figure out what to click on to get my billing statement. They make it really easy to upgrade, but not downgrade. You can buy more stuff but you have a hard time if you want to change something or cancel.
The company itself is going down the hole.
Frustrating Account Change Policies
I attempted to go from a delux plan to an economy plan that would cut the price in half for services I don't use. Customer service states that in order to downgrade I need to backup my entire site, forum databases etc and recreate in another place just to downgrade pricing. As a customer of 6 years I will opt to find a host with better prices/reviews etc if I have to go through the trouble to recreate my site. Displeased to say the least.
Biggest Pro: Danica Patrick commercials
Biggest Con: Bloated Billing Policies
I am sorry you ran into this misinformation. With Go Daddy shared hosting we have always allowed you to upgrade and downgrade plans. The process to do so is shown in this guide: http://support.godaddy.com/help/article/9/upgrading-or-downgrading-your-hosting-account?locale=en.