Go Daddy reviews – Page 3

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% that Recommend 44%
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hidden costs, terrible support

I've had several of my clients' sites on Go Daddy over the years. I've never liked them much, but could usually tolerate them. It was always strangely difficult to access a database with phpmyadmin, their site managment software is Kafkaesque, and their low-priced hosting packages were lacking in really basic stuff, like site statistics. They have a low base price, then charge extra for things that everybody needs. Poof! There goes the price advantage over their vastly superior competitors.
The final straw came when they froze a client's account for no discernable reason. All we need to do is point the DNS servers for a domain at a different host, but we can't login because the account is frozen. After twenty minute trying to get support, the support person couldn't/wouldn't do a gosh-darned thing because we didn't have the PIN code. He asked me to login and get the pin code. I couldn't login because the account is frozen. He can't unfreeze the account without the pin code. Round and round we go.
I will never again use Go Daddy for anything.

Biggest Con: insanely bad support

Go Daddy - Fraud, Cheater

Hello Go Daddy People & Respected Mithun Chakraborty, Ojas Chakraborty,

Customer #: 7268935

Very sad to inform you that your CSR & Sales Persons are making fraud in your company Go

This is my 2nd experience with go daddy CSR/Supervisors are not treating properly as well as miss guiding/Cheating people.

Fraud Case 1 -
Executive - Laxmi

I have taken VPS hosting the lady Laxmi told me that it will install instantly ( miss guided). And actually it taken 72 hours time, it made loss of Rs.15000 in my personal level, becasue then i need to buy VPS on another server, becuase of urgency. Before making payment to go daddy that lady not informed me, even i asked 2-3 times, does it work immediately or not? to increase sale & targets she said yes it will work now. I cheated by Go Daddy people in this fraud case no.1

Fraud Case no.2
Basith- Supervisor ( very Bad Person ) , George - marketing executive

I asked them to install SSL certificate on but they said its not possible because you have to purchase SSL from our end otherwise we won't allow. Then i said that while taking the web hosting i asked so many times to your people that it will work or not but your sales guys told me that it will work. Now they are forcing me to take SSL from your company go daddy. Which is very costly & 3 times higher rates ( 5-6k) from competitors. Your Senior person Basith is behaved arrogantly & disconnected the phone forcefully. He said whatever you want to do it please do it, i cant hold on phone like this.

If you people are behaving like this then i will go to Cyber Crime people of Indian Government & will go to media for justice. Even i have wriiten to Mithun Chakraborty, your brand ambassador, because he was MP/MLA in India & if this person is doing your advertisement, i need to inform him. Mr. Mithun Chakraborty, please help me on this matter, atleast you can ring a phone and can ask these people for justice, these people are oftenly doing such practices & threatening us ( KUCH NAHI HONEWAL HAI ), Please raise your voice against injustice, we belive you that you are supporting stragglers.

Because of Go daddy i am loosing my client & business, so please reply me Go Daddy People immediately & humble request to Mithunji


Ok, here is the scope.
If you are planning to have a site that will occasionally be visited by people, nothing more than a phone book replacement, then yes, Godaddy is an excellent solution for you. However, if you want to have a site that generate MANY visitors (online store, membership site, etc), DO NOT even think about going with Godaddy!
Here is why, the more traffic you have, unless you want to run a super slow and an un-cached site, your site may be generating lot of cache (Temporary files that speed up the browsing experience). Well, bad news! If your cache folder is containing more than 1200 files, YOUR HOSTING ACCOUNT WILL BE SUSPENDED!! Another bad news is, if you have an online store, obviously you would want to have many pictures of your products to attract more buyers. With Godaddy, unless you have a small store, you are SOL because the same rules apply, if your image folder reached 1200 files, your account WILL be suspended. Oh no, you wouldn't have that many images. Think again! The main purpose of a cache is to accelerate your website loading time. Caching your site is very important especially if you are running any CMS system like Joomla, Wordpress, Opencart, etc. And believe me, if you only have 50 products with 5 images each, and you get about 200 hits a day to your site, with the way Godaddy system works, your account will be suspended in no matter of time!! Now, again, if you ONLY want to have a phone book replacement website, then yes, go with Godaddy. But if you want a successful website that generate high traffic, Godaddy system are NOT equipped to handle your site. Go else where! But, they say it is supposed to be unlimited? DREAM is good but REALITY bites! To me, Godaddy is nothing more than a big giant liar that get big by pushing false advertisement to fool potential customers.

Biggest Pro: NONE

Learning African countries vs. Godaddy

Two weeks, 5 sites consistently down and Godaddy still ruins my life.
One job lost, thousands of membership site clients unsubscribing and my partners wanting to kill me.

This was not just one of the worst IT experiences I have had (after 8 years in the industry) but it was one of the worst experience of my life. Businesses lost, unimaginable stress and teams of workers sitting around for 2 weeks as they could not access the sites.

In total I spent over 90 hours working on something that should be the most simple process ever - moving from one hosting to another. Wrong.

To begin with they tell you to make a backup of your current hosting and upload it their server which can then unzip it and 'away you go'. Well, it couldn't unzip it, 2.8GB is a super large file.

So I had to download the file unzip, re upload the unzipped files and then the fun began. This is when wanting to kill myself and everyone at go daddy began.
From a host of MySQL database errors, some they fixed, some they caused and all of which was 'outside of our current support' but of course the sales staff say 'no worries we help guide you through all that'. It's not simple with them, its not easy and they may even ask you to upgrade to a Cpanel system which means all your emails etc go back to the stone age. I hate you.

Before that their 500MB of email space was only 500 accounts at 1mb each - bastards. There's another $100 given up for extra email space - not what sales tells you. Lies.

The Music: What do you think would happen if they actually played depressing / not-upbeat music the whole time? People would be topping themselves.

Finally I spoke to 'Phil' - who, after spending an hour on the phone and helped me escalate my claim twice - one of my other sites on the server failed. FML . Thank god after a few biscuits and episodes of 24 they fixed what they broke. After now a total of $100 skype dollars of credit wasted they told me to begin it all again as they can't seem to fix the database for the primary domain or guide me on how to do it. Now, I do wish I was an American so I could go postal on their customer service department.

Hear me guys - nothing, not even FREE hosting forever and ever is worth going with these guys. You know when you buy a ticket for a flight at a cheap price but after one piece of luggage and taxes the $60 flight is now $190? Well that's Godaddy on the web.

So much has been lost in business, time and sanity with these guys. It took so long that my house-mate bet me he could learn all the countries in Africa before this problem was solved.

He got it to 51/51. He beat me - and Bob Parsons I'm gonna hire Jean Claude Van Dame from your stupid ads to come and sodomise you in the skull.

I hate you go daddy.

Don't Care About Their Customers

Tonight i had finally made the choice to purchase a domain and hosting. GoDaddy had some of the best prices i'd seen for start up costs and a plan i thought would work for my needs. As i had never purchases anything like this before i wanted to be absolutely sure that i was getting what i needed and wanted out of my website. I decided to call and speak to a sales rep before purchasing anything. I asked a few questions...Asked them again in a different way and then a few moments later asked them again to be sure changing how i asked them each time. I as a consumer need to be fully aware of what i am buying as to not have any issues. Well after i specified what i needed out of a website, what i did and some features i wanted we agreed on this one package. Great i paid for it..I go to log into my account and realize in the site builder that i don't have features i specifically asked for. I did some research and then made a call back. The next rep i get on the phone apologizes and says he'd wished i'd talked to him first, which we hear ALL THE TIME and then said he didn't understand why the other rep would have said these things. I began to express my dissatisfaction with the site and what i bought and was pretty much brushed aside. My opinion didn't matter. I was given 1 of 2 options: 1. Keep the site i had absolutely no use of or 2. cancel my account. HMMMMM Well on the one hand i can't use it at all or this one i get my money back....I ended up opting for the refund and canceled my account because honestly i didn't feel as tho that was rectifying the problem. It wasn't my mistake it was theirs, their rep told me misleading information and they couldn't be bothered to make it right. They'd rather lose a customer than try to keep one. If they had just refunded my money and let me keep what i originally paid for for the year they weren't going to be out much if anything and i would have been happy and i would have at least been given time to save the money necessary to upgrade my account. Instead they either wanted more money or cancel.

This confirms my now belief that they are greedy scum bags who don't care about their customers. Go somewhere else, pay the extra few dollars for better service and better attentiveness to your issues.

Don't sign up for protected registration

Do not sign up for protected registration. It would more truthfully be called "You Can't Terminate for the Life of Your Credit Card" registration.

I have been trying to terminate my protected registration. Four phone calls and 3 emails later, I am still unsuccessful. They are requiring that I produce documents that don't exist (and that were not required to create the account). Customer support only refers me to an email address (that keeps requiring non-existent documents).

This has been a very frustrating process. Because of this, I don't recommend GoDaddy.

Hard to Update

My main complaint about Go Daddy's Website Builder Tool is that it is way too hard to update and format content. We have a couple moderately complex pages with embedded tables. Controlling the formatting of the text seems to be a crap shoot - I have yet to figure out the secret of how different text fonts get determined. At times, I've been unable to override the defaults. Positioning of content on the pages is unwieldy and should be a lot easier to control.

Additionally, linking uploaded content is tedious because the selection box displays only about 5 uploaded files or documents at a time. We have dozens of uploaded files, so searching through the alphabetized list when you've loaded something new is cumbersome.

I'm not sure I've ever gotten the website backup feature to work... it seems to run forever and never complete. I've always ended up canceling the backup and just published the new pages - and hoped for the best.

We have not noticed performance issues, and have been able to work tech support when we had a problem. The overall is pretty low primarily because content maintenance is so cumbersome.

Biggest Pro: Seems to have all the functionality we need.
Biggest Con: Content maintenance is very cumbersome

realy realy realy bad

Six weeks ago I built my second website, my first with go daddy. It was a terrible experience go daddy's software just doesn't work and when I tried to find a solution on their site the information they had was for older versions of their software. Next I tried calling their tech support but their tech's are also their sales staff and they just read you the same information you found on their sight that didn't work, next they tell You are doing something wrong and email you the same useless information that you read on the site to start with.
Todays great challenge was adding five words to my footer text, here is how it went; First I typed in the text it was the wrong size so I reset the size this time the size was correct but the color was wrong now I change the color and the text moves up to the top of the page. I chased the problem around a few more times but each time I changed one thing something else would also change.
Ok now it is time to call tech support so I go to the bathroom and get myself a cup of tea dial up their number and wait. When tech support answers the phone I explain the problem and they look at the problem (their software will not let me look at what they are doing) but they tell me the problem is solved. Now I must log in again and when I look at the site it looks like I want it to look so I publish and the front is the wrong color, I will not bore you with the rest of todays story but let me say this a very simple site I am trying to publish, is a very basic site and they can not even take care of it.

Biggest Pro: Danica looks good in green
Biggest Con: Nothing works

Be afraid!!! Be VERY afraid!

I have been a GoDaddy user for several years. I signed up for their online web storage and their support was almost nonexistent. I emailed them to cancel the service and they sent back a set of instructions that I had to do myself to cancel the service. BUT when I signed up for the online storage all I did was call them, but when I wanted to stop it they make me work for them! I followed the instructions and a few days later I tried going onto my web site and all I got was the ‘parked domain’ display screen from GoDaddy. I emailed them and they said there was no web site online because I had cancelled my hosting services with them. BTW – I am fully paid with them for all my hosting services through the end of 2013 so why would anyone at GoDaddy think I would want to cancel all my services when I had just emailed them to cancel only their useless Online storage!!?? They have no direct phone support and their email support has been just a series of scripted ‘canned’ responses almost every time I have needed assistance. Now with this monumental screw up where they totally took down my web site I am positive the place is run by a total group of IDIOTS! I am looking for another web hosting company and my lawyer will deal with the money I lost by them taking down my site etc. My suggestion… stays as far away from GoDaddy as you can unless you like being ‘screwed by idiots’!!!

Biggest Pro: there is no biggest pro point for Go Daddy
Biggest Con: their nonexixstent customer service

Incompetent Service @ GoDaddy

They took down the website without proper & thorough investigation of a "competitor's" complaint letter. Godaddy sent a notification to contact them after the website had been taken down. Contacted customer service and was instructed to write an explanation based on complaint. Request was fulfilled immediately; but they still kept the website down. 48 hours later, they did not restore the service until letter was sent giving Go Daddy an ultimatum of restoring service at noon or legal action would ensue. Website went up at noon.
This company is unreliable, untrustworthy & has pathetic customer service.
See for yourself. Check out "Carl", a bragging godaddy employee; probably the same guy who sent notification after the fact; bragging about this type of abuse on his twitter page:

Response by Mike, who is an employee of Go Daddy:


I do not have the full details of your particular situation in order to determine exactly why your account was suspended. However, it sounds like it may have been suspended due to a DMCA (Digital Millennium Copyright Act) notice. In accordance with the DMCA, Go Daddy is obligated to restrict all access to disputed materials in an expeditious manner. As such, it would be necessary for us to suspend the hosting account in question to ensure the copyrighted materials could not be further distributed or viewed. All hosting providers who wish to remain DMCA compliant will disable access for a site that is the subject of a complete copyright notification. Your concerns have already been addressed directly by our Copyright Department. However, I hope that this helps to clarify any remaining confusion with respect to DMCA process.

Posted on July 17th, 2012 at 16:19 EST

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