eBoundHost reviews

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Very High

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I've been with them over 10 years, and I wouldn't change.

I've been with eBoundhost for a LONG time. I've had other hosts, and I own VPS's with a couple other companies as well.

The one thing that has kept me with eBoundHost is their customer support. I always get in touch with a person, no complicated phone systems, and they are always willing to help me solve any issues I have.

I've run a good amount of sites over the years, and stuff ranging from enabling a PHP extension, to migrating sites, they've always been good to help with no questions asked, on a shared host.

The fact that I call, and can talk to someone and say My server SCXXX is having a DNS issue, or XYZ issue, and I don't have to dumb it down, in the least, and they can look at it right then and there, is why I've stuck with them. They'll be the first to tell you either A: Here's what I see, I can do this to fix it, or B: This is something a higher tech needs to look at, at which point I don't think I've ever waited for more than 24 hours for something to be addressed...

With it being shared hosting, they do occasionally tell me that one of my sites is bogging down the server for the rest of the customers, which I understand, at which point they'll help me migrate it to one of the VPS's that I own, and I can understand that for a shared host. Once I migrate the site, I usually don't hear from them.

The billing is cheap, I just fill up my internal wallet with funds for about 6 months and forget about billing. If I lapse a little, they are lenient, and I just have to re-fill my balance.

I've been with them for over 10 years, and while some people may have had a bad experience, coming from me who prioritizes being able to talk to someone with technical questions and have a proper conversation regarding those questions, I wouldn't change for anything, their support is a 10 out of 10 for me.

Biggest Pro: Customer Support, they have actual people, EVERY time, who actually know what they are doing when you ask technical questions
Biggest Con: More intensive sites, on unlimited, they request to be moved to a VPS. This is normal for shared hosting, so not really a con

Previous reviews by Zack

The information below is no longer valid because the user has posted a follow-up review above.

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Ok, it takes a lot to make me happy and EboundHost has done it!

Their phone support is real people, who can make REAL changes over the server's that make sense. They know what they are talking about, and they won't BS you if they don't, they'll find someone who does! They are always more than happy to install modules such as GD if it's something you need, they have had GREAT uptime and I've had to call them a couple times on something I personally did to my account and they where more than happy to help.

By Zack on March 19th, 2010 at 14:30 EST
URL: [Hidden but verified] Customer for 3 - 5 months
Plan: Shared | Platform: Linux | Email: [Logged]

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1 person voted yes

eBound host is amazing!

I run around 50 professional sites and have been with eBound Host for a number of years now. Their support is absolutely top-notch. I stay up quite late working on my and my clients' sites and they always respond almost immediately, no matter the hour. We've also had some real tricky server issues over the years, and eBound's crack team of experts have always been able to track down the problem, no matter how esoteric and hidden it may be. Highly recommended!

I see this site has two bad reviews, and they may or may not be warranted, but I have always had almost instantaneous support, and very knowledgeable technicians handling whatever the problem may be.

Biggest Pro: Fantastic support
Biggest Con: Server seems a little slow, could be my sites tho!


They do lie allot. I ask them to fix some server Issie and they said they did and they didn't make it better they wrecked the server more.

They started limiting my bandwidth to 50 & less kbs a second for the whole VPS server and the ping time for them is like 0.83 ms which is allot and its not in a good way.

These guys are loading lots of people on their servers and they crash all the time. Un- responsive at times ERRR! Lost lots of money because of these guy. Had to fight with the main guy to get my money back for what time was left or I was going to take him to court. finally received a check after 10 weeks and them still not want to give me a refund. :( Was not the right amount gave him 400 some dollars used for 3 months almost and got back only 162.13 for a 49.99 vps what a rip of place.Even had to fight with them about memory allocation was not even right and stopped me from even re-imaging the server even though they told me I could when I bought the package.


Biggest Pro: none
Biggest Con: what they sold me :(

Good uptime, very bad support in case of any problems

While site availability is OK, any administrative problem is not just difficult, but practically unresolvable. Their control panel either does not allow basic functions that most other web hosts do, and that came kind of standard; or it simply does not work. That's when you have to call them, and at that point the problem becomes unresolvable because they are simply lying. They say they did something, and then you find they did not. You call again, now they say it's not their responsibility. Every time different story, different lie. Their website says they can be called 24x7 - this is also a lie, they are not. Instead you hear a voice prompt that they have switched to "queue-based system", leave a message and they will call back. You can leave 100 messages, they never do. And so forth.

Biggest Pro: site is available
Biggest Con: any problem is unresolveable

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