BlueHost reviews – Page 3
On average, BlueHost appears to be viewed with caution by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||54|
|# that Recommend||24
|% that Recommend||44%
|Overall RatingFootnote 2||58.1%
|Review QualityFootnote 2 Footnote *||100%
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Do Not Use BlueHost for Business Sites
If you're hosting a hobby site or personal homepage, BlueHost is OK. If you need hosting for your business site, look elsewhere.
We suffered a DDoS attack on our main site. BlueHost promptly closed the account. I went to live support wanting to know what a "DDoS" attack was and what I could do. The chat operator said he'd give me 60 seconds. In my 60 seconds he told me that it was basically my fault, that I violated their terms of service (huh?) and that they had every right to terminate the service. With that, my 60 seconds were up. Chat operator closed the chat. Web site gone.
I still use BlueHost to host some of my "throwaway" sites, but the sites I depend on for an income are all with professional hosts now.
By the way, if you have trouble with a sustained DDoS attack, Black Lotus Hosting helped me with mine. They are xpensive, but excellent.
Biggest Pro: Low prices
Biggest Con: Dishonest, mean, pathetic support.
Poor reliability and very slow
I was a customer for several years and rarely used the account. I hosted approximately 6 domains through them.
Over the years, I did have several random reliability issues. At one point, they disabled my account for "excessive CPU usage". At the time, I barely had anything running and very little site activity. I received no warning ahead of time.
What finally made me leave was the mysteriously deletion of my files. First all of my email accounts were removed. Then, the content in my home directory vanished (the only content that existed were the files that you would expect to see the first time you logged in).
I've been doing web development and systems administration for almost 10 years, professionally. I've never had any problem like they've described. I suspect they did a system upgrade, lost off all my stuff, and blamed user error.
In any event, I'm going to be looking for a new hosting service. If you're looking for hosting service, I suggest you avoid bluehost.
Biggest Pro: SSH Access
Biggest Con: Too many to list.
Terrible, clueless, money grubbers!
Here's the short:
Customer service is horrible, they rarely (if ever) answer their own help desk tickets.
Customer service on the phone - rude and clueless.
Downtime of the time I know about equates to a 81% uptime, not 99.97.
Early auto renewed my account by 3 months, it took 5 months to get everything straightened out.
Here's the long:
I conduct seminar's that are video taped, and I then release them online. Because of the file sizes, they claimed I was storing copyrighted material. MY OWN SEMINARS?!??!?! I haven't even copyrighted them, where's the violation? I argued with for 3 weeks about this and what it came down too as I was "using too much space" and using "too much bandwidth" which is a bit confusing since they offer UNLIMITED STORAGE and UNLIMITED BANDWIDTH!!!
Terrible. Just Terrible. Save yourself the trouble, go ANYWHERE else!!!
DO NOT USE BLUEHOST.COM. IT IS LOUSY
Blue Host Sucks.... lousy support, lousy uptime, lousy connection. Dont use bluehost if you need a business running. They are the worst i every come across after using so many hosting. I am getting out of this stupid hosting company
Biggest Pro: No + Points, everything they have all others have, they only sell it slighly cheaper
Biggest Con: not reliable. unprofessional support
If you are thinking of BlueHost choose Hostgator instead!
Below is the email I got after more than a day of outage on my brand new account with BlueHost. It is still not functioning correctly, in fact they disabled core functions and left me with broken pages and told me I have to just wait for an undermined amount of time. I have had both dedicated and shared plans with Hostgator, trust me, don't use BlueHost. DONT.
"Unfortunately your server is still under a DDoS attack and will respond extremely slowly (if at all). As soon as the attack discontinues or is otherwise resolved the server will function normally again.
A DDoS attack is essentially a highly distributed attack on the server. It's usually done by a hacker getting viruses in thousands of computers and having them send as many connections as possible, as quickly as possible, to the box.
We are working to reduce the effect of the attack and find out which account is being targeted. Unfortunately, we can't know which account is being attacked without extensive steps, as the IP Address on the server is shared.
DDoS attacks can last anywhere from hours to days.
Your data is safe. Just currently inaccessible."
Biggest Pro: cheap
Biggest Con: server non-responsive for more than a day within my first month.
No security. They don't care if your site is hacked
Our web site got hacked through a flaw in a PHP script I wrote. Like any complex system, the hack would not have been possible if other common security measures had been in place. I couldn't imagine that a commercial web host would:
keep error logs and .ini files in the public root directory and not deny access by default
write PHP errors to the browser
not write PHP error logs
allow all PHP functions such as shell access and low level file operations
allow URLs to be treated as files (allow_url_fopen = On and allow_url_include = On). Setting these to off would have prevented the hack.
access and error logs were turned off
Default security should be strong. Anybody who needs less security will know how to configure it.
As soon as I discovered the hack, I opened a support ticket and was told that I was responsible for security. They e-mailed me some links to decent articles on security after I bugged them for several days. They really did not act concerned at all. The security articles on their site were rather general and did not tell the user what specifically needed to be done on their site for security.
Biggest Pro: None. They are a little more expensive than other sites.
Biggest Con: Lack of security and lack of concern about it.
I've used Bluehost for a few years. Uptime has been pretty decent, but there have been some random outages that nobody at BlueHost seemed to know anything about. It can be difficult to get through to support, and even when I do, they aren't particularly knowledgeable. The cPanel interface is pretty good, and I love that they use SimpleScripts, which makes installing and updating WordPress and PHPbb quick and easy.
The #1 reason I am moving from Bluehost is that they changed their Acceptable Use Policy, and now any type of "profanity or profane subject matter in the site content" is cause for immediate termination. Come on now, people - have we suddenly time-traveled back to the Victorian era? I run six blog sites and a forum, and don't have the time nor the inclination to moderate all posts and comments for the f-word. Customer support claims they don't enforce this policy often, but it's a lame way to do business, so I'm moving on to a less restrictive host.
Biggest Pro: SimpleScripts rocks!
Biggest Con: Ridiculously restrictive Acceptable Use Policy
Good overall hosting
I used bluehost services for about one and a half years and I was extremely pleased with their services.
I run a web forum about sports on vBulletin with about 15,000 members and sometimes 1000 online at the same time (When running competitions) and I've never had an issue.
The only reason I left Bluehost is that I needed a dedicated server for my website with Xeon processors, and I'm still gonna extend my bluehost account for using it as a uploading image database for the forums.
Do not select Blue Host
My website went down often. When I called technical support many of their service reps were not very knowledgable or they played "dumb" in trying to explain why the site was going down. After getting the run around so many times I got upset and the service rep I got upset with found 1 mp3 on the server I had and suspended my account. I thought that was really petty as that mp3 had bee on their for well over a year and I know it was suspended because that rep went looking for a reason to "get me back" for being rightfully angry.
I also emailed the owner shortly after he started his blog on Blue Host and he did not care about the problems I was having with his company. The response I received did not include an apology or explanation.
I would not recommend their company based on my experience. It also seems as if I am not the only person that received their shotty service.
Great for hosting personal websites
I've used Bluehost for about 4 years now and haven't had any problems (save when my wiki got hacked because I hadn't updated the wiki software). I don't use them for an commercial purposes but I host a family album, a wiki, a forum, and a general personal website. I have a friend who has used them for a few years as well and neither of us have had any problems. Like I said, I can't speak to using them for running a business website, but if you want to host a wiki, forums, etc. I think they are a pretty good deal. They include a lot of tools to help build website; I'm no expert but I was able to set a forum, family photo album, and wiki with the free tools that they provided.
Biggest Pro: unlimited bandwidth and storage space