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BlueHost reviews – Page 2

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On average, BlueHost appears to be viewed with caution by users on our web site.

This statement was automatically generated by analyzing the reviews and ratings about the company.

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Page RelevancyFootnote 1 Very High
# of Reviews 50
# that Recommend 21
Very Low
% that Recommend 42%
Very Low
Overall RatingFootnote 2 55.9%
Low
Review QualityFootnote 2 Footnote * 100%
Very High

If this host does not meet your expectations, please browse our search section to find one that does.

Beware of 30 day policy timing & process

I had some issues with getting site hosting set up, and their technical support gave answers that were not valid (and later corrected by other updates to the ticket involved). Hosting seemed to be a mixed bag, servers were fine but getting good answers wasn't so reliable, so I opted to not continue. The cancellation was well within 30 days, and was acknowledged by them, but not processed and they charged my card. So I will have to contest it unless Bluehost honors their original commitment. Also note that they may not give full access until they validate your account, but they seem to consider that part of the 30 days. In any case I cancelled within the time limits and am not happy with the current situations.

Biggest Pro: server seemed reliable
Biggest Con: conflicting support answers

Large Company with Solid Hosting

As with all "unlimited" shared hosting, speed throttling does occur but is still usable. Online chat is useful for quick support. Pricing is good, not the rock bottom but I have never tried the cheapest companies so cannot compare. Features are limited compared to more expensive hosts and quite a few "partner offers" on the cpanel interface which can be off-putting and confusing to the beginner.

But seems to have very low downtime and is a well established organisation. Not the speediest shared hosting I have experienced but acceptable enough. Better for someone with some experience that want a straightforward hosting at a reasonable price.

Biggest Pro: "Unlimited" basic plan
Biggest Con: Usage throttling does occur

Bluehost is slow and Over Priced for Small Wordpress Blogsite.

Bluehost claims to support Wordpress with lots of data base capacity for wordpress. It is slow slow slow. I have 2 blogsites hosted by Bluehost and most of the time they are very slow connecting to them. My blogs do not have a lot of activity so should be fast. They are very small blogs with not a lot of followers. When my contract is up I will probably not renew. The price for established customers is not worth it. I can move my blogs to a cheaper host and get just as good of performance for half the price or less. I gave blue host a 5 for most items because to me a 5 is average which I find most shared hosting to be. Reliability I gave a 9 because uptime was better than average. price I gave a 3 because I feel it is overpriced for the speed and what little band width and space I use. less than 300 Mb of space. Although things have improved somewhat with the speed I will be looking else where when my contract is up in February unless things really improve and I get a better price. Seems to me they should give their present customers a break on the price they charge instead of giving it to new customers.

Biggest Pro: Uptime is good
Biggest Con: servers are very slow on most days

Previous reviews by M H Bell

The information below is no longer valid because the user has posted a follow-up review above.

Read other entries by this user:

Ok for personal or Sites with Minimum Traffic

I have been with Blue host for almost 3 years. I just renewed for another year. So far I have not had any problems with them and the service has been excellent. My only complaints are their servers are very slow. 2 years ago they were fast at least for me. But the past few months they have been slow slow. I run 2 wordpress blogs and a smf (simple Machines forum) software for a RV forum and 2 blog sites. None of my sites have a great amount of traffic maybe 5 or 6 people a day. I don't think they are throttling my site, although I really don't know. There price is inline with what over hosting providers charge for the same things. Their Tech support and billing staff have been excellent. For the money They provide a good service for those who want a personal site or a small business with out to much traffic. I gave a low rating on Price for value because the site is slower than a couple of years ago.

By Melvin Bell on February 25th, 2012 at 13:30 EST
URL: [Hidden but verified] Customer for 3 - 5 years
Plan: Shared | Platform: Linux | Email: [Logged]

Was this review helpful?
17 people voted yes

Account Suspended Without Warning

As far as I recall the package was cheap - but if your site is important to you, I'd avoid using Bluehost.com for the following reason.

My sites were suspended without warning.
I was sent an email *after wards* to notify me that a forum was causing spam which as against the T&C. While it may have been a burden on the servers, I think they could have given me a few hours notice at the very minimum, so I could have addressed the issue.

Seriously bad practice imo, which is why I've given low score for "reliability"

Biggest Pro: cheap
Biggest Con: Suspend site without giving warning

Good for beginners with one website which has little traffic

I signed up with bluehost after seeing it ranked number 1 on the wordpress site.

Prior to them, I had used 1&1, and compared to that host, bluehost is like night and day.

It was really easy to setup the site, and they have plenty of tutorials to help you along the way. Also, if you have problems, customer support is really fast to get a hold of, specially if you got a basic problem.

When I first started, I was getting barely any visitors to my site, and thus, never had any problems with bluehost. As the months went by and the number of visitors increased, I realized that my website was not loading as fast, and come to find out, bluehost had throttled my website.

They give you a generic page on how to troubleshoot what might be causing the problem , and after following all the recommended guidelines, I figured problem wouldn't happen anymore.

Unfortunately, that was not the case. I continued to have my website throttled, and that means that my site went from loading in 3-4 seconds, to loading up in 15 seconds up to 35 seconds. Obviously that caused my bounce rate to go up, and I had not done anything additional to my site. In other words, I didn't add any new plugins, or change my wordpress theme, and only change I did was add 3 more posts for a total of 16 total pages on the site.

Bluehost gave me the same generic link and I told them I had already adjusted the site to follow their guidelines, and their response was, then it must be a plugin on your site, or your wordpress theme. I have minimum plugin sites, but I thought, maybe is the theme, so i changed it to a basic wordpress theme.

I let that theme run for 8 days, and in that time frame i got throttled twice.

Bottom line is this: If you have one website with a traffic of 50-100 visitors a day, bluehost might be a great host; however, as your traffic starts to go up, and mine doesn't even reach 500 a day, then troubles might start.

Also, my site was down 2 times and they said it was because of server upgrades, but I never got any advanced notice about it. Then the 2nd time they said it was a server problem they were trying to fix. Fortunately that happened at a time when I have the least visitors, but not good if your website caters also to other continents.

Overall, I'm highly dissapointed with Bluehost. I get throttled at least once a week, and my website is down to bare minimals.

I'm looking to change host, and in all fairness, bluehost is easy to setup, and it might be great if yo u're starting out with a website, but if you have more than one site, and it gets at least 200 visitors a day, good luck with them. Find another host.

The biggest problem I see is that they throttle your account and you don't get to find out the exact reason as to why that is happening; if they were to say, we throttled your account because of xyz reason, and here is how to fix it, then the continuing throttling would stop, and then i would be a happy customer. Obviously, you can get the dedicated server, but if you're starting out on a website, that's not really the best option.

Biggest Pro: If you're a beginner in setting up a website, bluehost has plenty of video tutorials and their cpanel is easy to use.
Biggest Con: They throttle your accounts and you can never really find out the exact reason as to why the throttling happens.

Excellent value

I have been using bluehost for about 3 years, and here are some things to think about:

1) It's $3.95/mo. for their unlimited package! Competitors charge $5.95 for a limited package, and unlimited is closer to $15/mo. With this, you get unlimited bandwidth, unlimited storage, and unlimited domains. I have about 15 domains hosted with them under one account. For $3.95/MO!!

2) Reliability: I monitor my websites with mon.itor.us, and they're up 99% of the time or better. This is good enough for me. Not five nines, but I've never had any problems getting in.

3) Technical support: They have a weird thing where you have to call in to "verify" your account before you can get shell access. No big deal, but it seems unnecessary.

4) Value: I challenge you to find another hosting account for $3.95/mo. Let alone one that's unlimited!

Biggest Pro: Unlimited Domains
Biggest Con: They put branded favicon.ico and default.html in your home folders.

Do Not Use BlueHost for Business Sites

If you're hosting a hobby site or personal homepage, BlueHost is OK. If you need hosting for your business site, look elsewhere.

We suffered a DDoS attack on our main site. BlueHost promptly closed the account. I went to live support wanting to know what a "DDoS" attack was and what I could do. The chat operator said he'd give me 60 seconds. In my 60 seconds he told me that it was basically my fault, that I violated their terms of service (huh?) and that they had every right to terminate the service. With that, my 60 seconds were up. Chat operator closed the chat. Web site gone.

I still use BlueHost to host some of my "throwaway" sites, but the sites I depend on for an income are all with professional hosts now.

By the way, if you have trouble with a sustained DDoS attack, Black Lotus Hosting helped me with mine. They are xpensive, but excellent.

Biggest Pro: Low prices
Biggest Con: Dishonest, mean, pathetic support.

Poor reliability and very slow

I was a customer for several years and rarely used the account. I hosted approximately 6 domains through them.

Over the years, I did have several random reliability issues. At one point, they disabled my account for "excessive CPU usage". At the time, I barely had anything running and very little site activity. I received no warning ahead of time.

What finally made me leave was the mysteriously deletion of my files. First all of my email accounts were removed. Then, the content in my home directory vanished (the only content that existed were the files that you would expect to see the first time you logged in).

I've been doing web development and systems administration for almost 10 years, professionally. I've never had any problem like they've described. I suspect they did a system upgrade, lost off all my stuff, and blamed user error.

In any event, I'm going to be looking for a new hosting service. If you're looking for hosting service, I suggest you avoid bluehost.

Biggest Pro: SSH Access
Biggest Con: Too many to list.

Terrible, clueless, money grubbers!

Here's the short:
Customer service is horrible, they rarely (if ever) answer their own help desk tickets.
Customer service on the phone - rude and clueless.
Downtime of the time I know about equates to a 81% uptime, not 99.97.
Early auto renewed my account by 3 months, it took 5 months to get everything straightened out.

Here's the long:
I conduct seminar's that are video taped, and I then release them online. Because of the file sizes, they claimed I was storing copyrighted material. MY OWN SEMINARS?!??!?! I haven't even copyrighted them, where's the violation? I argued with for 3 weeks about this and what it came down too as I was "using too much space" and using "too much bandwidth" which is a bit confusing since they offer UNLIMITED STORAGE and UNLIMITED BANDWIDTH!!!

Terrible. Just Terrible. Save yourself the trouble, go ANYWHERE else!!!

DO NOT USE BLUEHOST.COM. IT IS LOUSY

Blue Host Sucks.... lousy support, lousy uptime, lousy connection. Dont use bluehost if you need a business running. They are the worst i every come across after using so many hosting. I am getting out of this stupid hosting company

Biggest Pro: No + Points, everything they have all others have, they only sell it slighly cheaper
Biggest Con: not reliable. unprofessional support

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