Arvixe reviews – Page 4

Total rip off

Arvixe total rip off I never got the chance to make my site live to the public because whilst building my site I got a suspension notice from them saying I had exceeded the c.p.u I have never been able to use the site for anything you would expect without being bombarded with not very friendly email saying I was abusing their server, but the fact is I never got the chance to use it, my account was only a small account but they did promise I could run RMS but every time I tried to use it I had to ask support to reboot the server as there was never a connection available, some of the support team are nice people but they haven't got a clue about anything and pass you on to their senior tec who at best very rude and at their worst blame you for all the problems, in the end I hosted my site on an old PC which is running under my bed at home and can only thank Arvixe for making me so frustrated with their poor service that it forced me to make the decision of using my old PC which has been running for over 2 years now without a problem, I even got my own RMS running on it and everything is 2000 times better than what I got from Arvixe hosting

Biggest Pro: forced me to run my own server
Biggest Con: their hosting

I don't get it

I understand that most people only write a review when they're ticked off, and any problems with web hosting companies and their tier one support can be extremely frustrating. I've hosted a lot of places and before I switched from GoDaddy to Arvixe I checked their support, I checked if I could do what I wanted to do on their servers. And then I spent weeks before going live testing and tracking and making sure it would all work the way I wanted.

I have been doing web development for 10 years with lots of hosting companies and Arvixe is really good. Yes their tier one people are mostly ignorant, that's the way it is everywhere. Yes it takes time to get complicated things fixed, that's the way it is everywhere.

BUT.... In my experience Arvixe (as a whole) has been responsive, qualified, committed, and professional. They get done quickly all the normal hosting stuff. They are not so great at debugging complex, server side, driver based technical issues that it takes me days to figure out myself. But as a developer, that's my job not theirs. Hosting is what they do and they do it very well.

I'm pleased, I'm staying, and its because their upper level tech support and management have been consistently helpful, professional, and accommodating.

I highly recommend them.

Biggest Pro: Very Flexible Windows Shared Hosting Plans
Biggest Con: No cons, it's a lot like having your own server in a shared hosting environment.

So long as you don't need customer support they are fine...

Its a low price for linux cPanel hosting, but customer service is just awful I had early on figured out that contacting support was an exercise in frustration, but figured I shouldn't really need them for anything. Most of the first level support people are not good for anything other than a password reset, and typical response to get an answer on a ticket is 24 hours.

Then last week they made server changes last week that broke mySQL access.

Tried live chat 10 minutes to get someone to respond, and then another 15 minutes without any type of response.

Tried submitting a ticket....that got a 'we need more information message' 24 hours later.

Starting calling them later that day, hold times of 20 minutes plus, then talk to someone who says they say they will fix it or get back to me and do neither. On a subsequent call get someone who doesn't even understand the problem . Get told it will be fixed in an hour for sure, and next morning its still broken. 36 hours and 5 phone calls later the reported bug is fixed. However, along the way someone reset permissions on all my files, which broke all my scripts.

Still having problems a week later, multiple phone calls, and a manager inadvertently picks up my call. When I describe the problem he says that they made some other changes on the server that are causing things not to run. Not only can't I fix it myself, none of the first level support people have a clue as to what this is about, and if he hadn't picked up the phone I'd still be trying to explain this to the uniformed first level support folks.

Even then, there is no sense of urgency, its now another 6 hours and another 4 phones later and I still don't have a solution, a response, and the ticket shows "normal" priority in spite of the 3 phone calls where the rep said they would make it urgent.

Signing up with them was a BIG mistake, a 2 year deal an ever bigger one. Will be looking for a new hosting company and having a 'interesting' discussion with them about a refund.

Biggest Pro: connectivity has been mostly decent
Biggest Con: customer service is beyond terrible

Excellent overall hosting company

I got 1and1 about 5-6 years ago.
I was happy generally, they had fairly good prices untill about two years ago.
Now their prices are average.
Customer service has always been bellow expectations, slow and unresponsive at times, but with the site being up most of the time, I didn't mind putting up with it.
At times I found myself helping them rather than vice versa.
I recently started a ecommerce(about a year ago) and found a different hosting service (Arvixe). I was very pleased and surprised with their knowledge, prices and services.
I have been down for the last few days with my 1and1 account and they just could not fix my website. The site went down after a "scheduled server upgrade". So we went down because of 1and1, and they could not fix it. We ended up moving to another host (Arvixe), and are up in a few hours, with email and everything.
Great job Arvixe.

Biggest Pro: Price, customer service, and support
Biggest Con: None

Worse Technical Support I have Ever Used (in over 10 years)

What a joke - you take out a hosting plan to build a business upon - and then you have to speak to Arvixe support!

DONT WASTE YOU TIME OR MONEY? READ THE REVIEWS HERE - I WISH I HAD!!

The technical support are clearly uneducated (technically), fail to read questions and answer honestly, giving you half the solution you need.

If this wasn't bad enough, when they take 'action' such as a CPanel/WHM upgrade - they don't tell you - oh no.

Instead they let you carry doing what you are doing, in my case SQL updates, and yes half way through Mysql and PhpMyadmin "fall over" - the result? Inconsistent data in the Database!!

They're response? It was a bad user on the server that we have terminated.. Really! Its funny how all the Cpanel/WHM graphics have suddenly updated and version number is greater!!! Welcome to Arvixe support!

The usual way they support people is like this:

"we cant see the problem" (E.G. Go away)

Biggest Pro: Nothing because everything is based on things working, and support
Biggest Con: Support, Technical Ability, Lies, etc...

Worst Web Host I Ever Had

My main problem with Arvixe was email spam on a Windows account. They say they have emails bumped against a list, etc. and that there are also email filters for their Windows WebMail service. The filters are there but they don't work. I was badgered by SPAM with titles like "Penis Enlargement", "Make Her Moan with an Incredible Erection" and other worst possible filth you can possibly imagine.

SPAM email started trickling in slow at first then it got to the point I was deleting over 200 SPAM emails a day. Arvixe's technical support first told me over the phone they would have better spam filtering for Windows accounts in about two weeks just short of the end of my 60 days mark. Later I did some more web searches and found out on various blogs and posts from their own support people they have been making this promise for about a year.

I waited, deleted SPAM and then three weeks past still no new filtering. I even tried a third party filtering solution, didn't work and then they tried to get me to purchase an additional email service on Linux that had email filtering. I wasn't giving them any more money and by that time my trust level with them was gone.

I am a systems developer with over 22 years of experience, and I've never encountered a hosting group as bad as this one.

In trying to get a partial refund from them for the months not used when I canceled my account, I was told they don't give partial refunds and they would give me a credit for additional Arvixe purchases. Since I was never going to do business with Arvixe again, I told them that was unsatisfactory and when I wrote their sales division I was going to take action and contact the Better Business Bureau and my credit card company, the sales rep. wrote me back and accused me of extortion. I'm still going to report them to the Better Business Bureau and contact my credit card company.

"BUYER BEWARE", Arvixe is terrible to do business with and in the future, I wouldn't let them host a tea party. They lure you in with low prices but spending a little more elsewhere will save you a lot of time on the phone and on their support ticketing site with issues.

My strong advice is DO NOT PURCHASE THIS SERVICE.

Biggest Pro: Web Control Panel very simple.
Biggest Con: Terrible customer service, spammy email and weak technical support

Worst company I've had the displeasure of being a customer of

Arvixe looks like a professional company that will deliver quality service at a great price. In my experience, though, this could not be further from the truth.
Here is what Arvixe promises that they have not been able to follow through on:

1 Free install of XenForo forum hosting within 48hrs. It took more than 72 hours for Arvixe to install XenForo and when we tried to access we saw they had install an upgrade, instead of full version. Thanks to their work, we had to completely wipe the install directory and install from scratch oursleves. Thankfully it turnout out to be easy and took less than 1 hour to do properly, with no former experience.

99% uptime and availability. This couldn't be further from the truth. In the 43 days I've been a customer of Arvixe, I have had to open well over 50 trouble tickets about the site either being exceptionally slow to load (20+ seconds) or just not available at all. We have averaged well over 1 ticket a day as I have not always been available to check the site and others have had to do so too.

Even with all of the issues listed above, I tried to work with Arvixe to see if they were able to find permanent solutions to these ongoing and systemic issues in their infrastructure. Not once have I received any indication that any root cause has been found or that any ongoing work is being done to improve reliability. I have been far more patient than the other 60 people in our community who have been clamoring for us to find another host for weeks now. I assure you that Arvixe is a well known name in our community now and will certainly not be recommended by anyone we know.

This has been, by far, the worst company I have ever had the displeasure to be associated with. I would not use their service even if it were free.

Biggest Pro: They have a 60 day money back guarantee
Biggest Con: Simply can not provide stable service

Arvixe Reseller pack is just not working!

I made a big mistake and I transferred all my 30 websites from a reseller pack in UK (because of low speed) to Arvixe! Among others, if you buy a reseller pack you will come into these problems all the time:
1. application pool stopped all the time even if you use dedicated app poll (they said that there is a memory limit of 150MB but sites with 50-60MB memory usage are down all the time)
2. Terrible e-mail problem: All my domains could not receive or send any e-mail for four days. Chat was concluded to tickets and tickets were replied after 1 day, informing me that the problem was solved. After one minute the problem was back again. We lived a nightmare for 4 days with no support and no hope
3. Very slow load time

So, I wonder: 250$/year is cheap for hosting that simple does not work!
PS: to Arvixe people - Do not reply to my post. I know the answer ...."we are sorry, send e-mail to qa ..bla bla bla"
PS2: I am hiding my domain name and e-mail address because I do not trust Arvixe and I still have my sites there.

Great Price! Horrible Uptime!

STAY AWAY FROM THIS PLACE! I have been with this company for 2-3 years. The first year or so was great! After that, everything went to hell. Must have been a change in management or ownership. Support went down the drain along with server uptime.

They guarantee 99.9% up-time. This is laughable! Especially with some of their older servers. At one point I managed 3 separate accounts on 3 different servers(server names were LEAF, GALL, and MAPLE). LEAF was by far the worst. One hour of downtime a month was about average on LEAF. I've had to contact support about downtime on this server at least a dozen times over the past year or so. The most recent being yesterday.

Yesterday the LEAF server went down at 1:30PM EST due to both hardware and software issues. Something that could have been addressed a long time ago when the server kept having problems. Instead they wait for a major system crash to take action. The server has now been down for almost 20 hours. We were told in a forum post last night that it could be down for another 24-72 hours.

Don't expect their support team to respond to your issues in a timely manner either. Especially if you start a support ticket. It usually takes a min of 24 hours before you get a response. I've had some support tickets go on for weeks(SSRS setup).

On a more positive note their pricing is great!

Biggest Pro: pricing
Biggest Con: uptime and support

Use to be good... now horrible!

I got on Arvixe because of the good reviews and price over a year ago. After looking at recent reviews, it seems everyone is having the same experience I am.
I have been on arvixe for just over a year now. I signed up for a 2yr plan, and that was a mistake. Things were fine for the first 3-4 months, but after that it all has gone down hill. I use a uptime monitoring website and I typically get 5-6 notices a month of downtime. Every time I complain and ask for support, they say there are offenders and then say they remove them. that's fine for a week or so, and then I keep getting all sorts of down time. When I ask for any concessions, like a new server, or just a refund to move servers, I get the same answer: sorry, it is being fixed now. Now, I get a notice that my website has been suspended because of bulk mailing?! I send and receive maybe 5 emails a week from this account. Chat responds with: please reply to your email and it will be fixed in 2 hours. They could care less about customer experience. Stay away!

Biggest Pro: price
Biggest Con: customer service and uptime