1and1 reviews – Page 8
On average, 1and1 is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
See the metrics that we looked at
|Page RelevancyFootnote 1||Very High|
|# of Reviews||187|
|# that Recommend||20
|% that Recommend||11%
|Overall RatingFootnote 2||22.4%
|Review QualityFootnote 2 Footnote *||100%
If this host does not meet your expectations, please browse our search section to find one that does.
Worst tech support, functions not working and can't solved!
The worst tech support and unresponsible company I have ever experienced. After four tech support calls, the issue (file download) is still not working in the basic business package! One support guy couldn't even get the point, kept thinking his own way and was rude! I am looking for a new hosting. I am under one year contract but one tech support told me that if they couldn't fix the problem, they will let me go. Hope they keep their words.
Biggest Pro: cheap
Biggest Con: function not working and worst tech support!
1&1 Hosting is the WORST
Cstomer support is non existant. Every time you call, sombody from Philipine answers but they don't know anything about hosting. They dodn't even know their own control panel. Their control panel doesn't work, for example I am waiting for over a week for my database to be imported. All I hear from them is: "Your ticket has been escalated but we can't give you a timeframe. You have to wait." I am tired and fed up with 1&1. I would not recommend them to anybody.
Biggest Pro: None
Biggest Con: Control Panel not working, Customer Support VERY BAD
Very bad website builder, bad compatibility
I am working on website development and online marketing for an employer. Part of my job is to overhaul his existing website, which is hosted on 1and1. It is awful. Their "website builder" application is so bad that I do my coding in Adobe Dreamweaver then copy and paste my code into the application. They actually make you pay extra to input your own code into the application without copy and pasting, too! Their customer service is also terrible - I originally had trouble logging into the domain, and I could not understand the person on the phone. I had to spell out the domain name about 10 times. It's also impossible to log in with certain browsers. The built-in website templates are also awful - most of them don't even let you use the entire screen.
1and1 Web Hosting Will Kill Your Site - Worst Web Host Ever
Horrid, horrid tech support. Barely speak English, and lie about status of account. Tried to transfer INTERNALLY to a new, upgraded hosting package (same account). 5 days later...nothing. Did I mention their phone lines (to the Philippines) go down constantly?
Run away from 1&1.com. www.1and1.com is by far the worst cheap (or expensive) web hosting plan we've ever had.
Biggest Pro: Cheap - great if you do nothing more than park the domain
Biggest Con: Don't try to switch packages or upgrade-your site will never be up again.
I've had several complaints against 1and1.com. Here's my latest. They are literally blocking me from switching my domain names away from them!!! They have "free" private registration. Their description says they will forward all correspondence related to the domain to me. LIE! If there is correspondence related to a change in registrar, they throw it away, and I never see it. To approve a change in registrar, I have to first switch the registration from Private to Public. Here's the latest problem. A customer service rep has just told me (in broken English) that they are having a technical problem stopping all users from switching to public domain. They will not even guess when this "technical problem" will be fixed. Due to their horrible procedures combined with their horrible technical abilities, they are stopping users from switching away from them. NEVER NEVER USE 1AND1.COM
Biggest Pro: Cheap
Biggest Con: Morally Bankrupt
Previous reviews by Gary Brazzell
The information below is no longer valid because the user has posted a follow-up review above.
Read other entries by this user:
Billing is Out of Control - Do Not Use
On three separate occasions, they added products to my account that I did not order and then they charged my credit card for them. About $200 in total. In the first case, they promptly refunded my account for the error. In the second case, they said they would refund me but didn't. In the third case, they just ignored me.
I went to remove my credit card from their billing feature while I work on transferring all my stuff to a different host, but they literally make it impossible to remove your credit card on file!!! When they would not credit my credit card even after they agreed in writing that they owed me the credit, I got a chargeback by complaining to my credit card company. After investigation, the credit card company agreed with me that the charges were fraudulent and gave me my money back. During the investigation, 1and1.com locked my account!!!! They held hostage the products I paid for and needed until I agreed to sign a form saying that the fraudulent charges were not fraudulent - even though they had already agreed in writing that I was supposed to get that money back. I called and emailed repeatedly, and everyone said they could not help me unless I signed the form agreeing to the fraudulent charges and a $20 penalty fee!!!!
When the credit card company gave me my money back, 1and1.com immediately started trying to charge the exact same charges back to the credit card. Luckily, the credit card company just blocked them.
I'm not sure how these people even sleep at night. Definitely don't use them.
BE WARED! DONT USE
'DON'T' If you don't want to have endless months of stress, writing letters and emails while they never answer your letters even if you recorded ones. Replies to your problems will be answered via [email protected] these no reply usuall contain important information that if you try to send a reply they just bounce back to you. If you google complaint about there are hundreds of people complaining but they do not get anywhere, maybe it would help if they where all in the same place.
I notice a small number of people praise the company, you should try to email that person and more than likely you will find like I did that these also bounce back blocked by the person making the good comment.
This could be a confirmatiom that only 1and1 themselves are making the good comments on complaints pages, you test this out for yourselfs.
Don't let them get away with it.
1&1: Untrustworthy Company
I have never in my entire life dealt with a more sneaky and untrustworthy company in my entire life. After 5 years of being their customer they decided to start charging my account for additional services I never requested or signed up for.
When I presented them with a BBB Complaint, their response was that they had phoned me and I had opted into a trial program that would continue if not canceled. No such call was ever made, I never opted into anything. They finally conceded and refunded my money. When I went to cancel my account (domain first so I could move it to a better registrar) this process blocked me from cancelling my package until the next billing cycle where they not only charged me for another 3 months of their service I never wanted, but also charged me again for the feature I never asked for and went through a painful ordeal to reverse (and cancel).
I have never seen a company so dedicated to disrespecting their customers & swindling their money. Also, I'm not just any old customer, I am a long time and (was a loyal) customer until all this madness. A company that outright disrespects their customers & abusing their customers to steal money from them.
An open letter to 1&1 I wrote when this all first went down:
There will be a follow up after this is all sorted out. I strongly urge EVERYONE to avoid this company at all costs.
Biggest Pro: None
Biggest Con: Almost Criminal Billing Department
Do Not Host Your Website With This Company!
1and1 sucks. I registered my domain 3 days ago, and the status still says 'the domain has been requested' They say to allow up to 24 hours for the domain to be registered, I have waited for 3 days. I use Weebly for the actual site editing and content, but 1and1 for the domain. But, I can't even go to my site because it says 'this domain has recently been registered by 1and1' but it still says requested. Wtf. If I make a subdomain of my requested domain, I can edit it and publish it, but not the originally requested domain. Wtf. Don't use them, I reccomend Weebly. Changing DNS settings is a hassle, and never takes effect for me. Even after 24 hours, bottom line, google Weebly or just use GoDaddy or something.
Biggest Pro: none
Biggest Con: everything
1and1.com Worst Hosting Company EVER
I have had the unfortunate experience of dealing with 1and1 for several years. Before I knew better I utilized them for domain name purchases (they were the cheapest!).
I have lived to regret that decision almost daily. There support is non-existent. Several departments have only email access, and they do not reply to emails.
I would not recommend 1and1 to any one. Not even my enemies. I created this account on this site for the sole purpose of writing this post. Do not use 1and1 - for anything. I'm looking into options for a class action lawsuit (1and1 has experience with this as I've been involved with a similar class action suit against them last year or so.)
The fact that they hold your domain hostage is asinine. The fact that they require days to handle any updates to a domain name is asinine. The fact that they will call you to sell you a new service at the very same time that you cannot get someone on tech support to handle your current problem is asinine.
I have nothing positive to say about that company and plan to do everything within my power to make sure the world knows. I urge you to spread the word, use the power of social media to show companies like this that we, the customer, simply won't tolerate businesses that are run like this. Make an example of 1and1 - cause their business to wither and die as a testimony to others that this behavior is not tolerated anymore. In this age of technological advances we are smarter, stronger, and wiser - and we demand to be treated fairly, respectfully, and in a timely manner.
If anyone has questions regarding my post or my situation I am more than willing to share any insights I have that might help you make an informed decision for yourself.
Polite but frustrating service
We hosted our websites with 1&1 for several years and although their customer service was always very polite, it often took FOREVER to reach someone and when we did, they didn't always understand the problem without much deliberation and explanation on our part. Since we've changed to InMotion Hosting their customer service has been a dream - very fast and helpful.
I recently registered a domain with 1&1 because they were charging only $4.99. What a mistake! They don't allow you to change the DNS until the domain has been registered, which adds an extra 24-48 hours of waiting, on top of the 72 hours I had to wait for the registration. If you have the time to wait and want to save money, great. I feel like I should have just done it right the first time and gone with Namecheap. If I had, I wouldn't be sitting on the line for 20 + minutes waiting for 1&1 customer service to pick up because there's an issue with the registration. On top of that, I couldn't get through for 1/2 an hour because "we're sorry, all circuits are busy". Not worth the $4 I saved....arrrrgh!
Biggest Pro: Cost
Biggest Con: Customer service