1and1 reviews – Page 7
On average, 1and1 is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||187|
|# that Recommend||20
|% that Recommend||11%
|Overall RatingFootnote 2||22.4%
|Review QualityFootnote 2 Footnote *||100%
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1AND1 customer service/management is non existent.
No DNS service for over 3 weeks. 1and1 web hosting initially overcharged me when I moved my business to them, it took over two weeks to get a refund. I should not have done that, now they are making me pay. They refuse to put my domain name into my account where I can set the name servers, I have no web site for almost 4 weeks now. I tried to move it to godaddy but cannot because of the ICANN 60 day waiting period. Repeated phone calls, escalation procedures, reference numbers, emails with absolutely no action by 1and1. I am very sorry to have ever tried to do business with them, wish I would have seen the 25% rating they had.
Biggest Con: non responsive customer service, no management.
Know what you are getting into.
I got a dedicated server, and day by day I moved all 30 of my sites to the new server. THEN found out the Parallels® Small Business Panel was being discontinued - I could not update Word Press or my database. I had to erase everything and start from scratch.
They tell me the plan was discontinued a few weeks ago, but it is still offered on their site as of right now. It is really fun staying up all night, my slowest time, to rush and get all of my sites going again. FWIW - one of the three customer service people I spoke to was actually helpful and seemed to care about my situation.
My hosted websites are still not up - amyth.com is one.
1and1 webhosting SUCKS
1and1.com sucks bigtime
Don't ever host with these pieces of Poopoo
They have my domain name held hostage and won't fix it.
I can't transfer my domain name
They can't tell me when they will fix it.
All they tell me is that its in the hands of their Administrators and that tech support can't contact the Administrators for an update!!
Thats the dumbest thing I've ever heard. My question to 1and1 tech support is --- How the hell did they report the problem to the Administrators in the first place if tech support doesn't have the ability to contact the Administrators
Biggest Con: Customer Support BLOWS
1and1 is the worst company in the world
1and1 simply provides the worst service that you can get. On every domain purchase I am getting overly charged. I have to contact them ask for a bill adjustment after buying a new domain. What a waste of time. Horrible company!!!
HORRIBLE CUSTOMER SERVICE
They have absolutely appalling customer service.
After being a customer for over a year, I decided to purchase some additional domain names but there was an error message during the checkout and now the domains have been added to my account but they haven't been registered and I cant access/edit their settings on my control panel..
I attempted to email them but their customer service DONT DO ANYTHING!
THEY JUST EMAIL YOU LINKS TO THE 1&1 FAQ PAGES on how to order domains but they dont even bother reading what my problem is!
Biggest Pro: cheap.
Biggest Con: customer service
Poor service, high charges, excessive fees and limited features
I have been with 1and1 for over 10 years. I have watched the prices of their standard shared hosting packages rise after the initial 6 months "free" period to an excessive level. Elsewhere, hosting prices have fallen and included features have increased for the end customer. Not so with 1 and 1. I was paying in excess of £12.99 per month for a hosting package that had only two mysql databases, for instance.
When I had enough and decided to move my account to a cheaper, better host, they cancelled my contract immediately (even though I had paid up for another 6 months) and held on to my domain name for as long as they could. This meant that I had no domain for as much as 5 days, even though they had been paid for the next 6 months.
Luckily, I now can host all my accounts together and have cheap hosting with unlimited (yes, really unlimited) features and fast, responsive customer service - send an email and get a response within 5 minutes... never happened with 1and1.
Hopefully, dinosaurs will become extinct and people will look around at the alternatives.
Biggest Pro: fairly reliable, fast servers
Biggest Con: Appalling customer service, extortionate pricing after initial "free" period
Don't do it
The rating of 5.0 doesn't capture how bad of an experience is having 1&1 as your hosting company. It's more of a general sense of helplessness. Ironically, I'm having problems leaving them -- they're messing up the DNS transfer -- and when I talked to their advanced tech support team, the answer was friendly enough, but was basically, "It's a known issue, it's being worked on; when it's resolved it will work." No timeline, no apology, no alternate solution. We're now in our fifth day of what should have been a one-day process. The often-mentioned bad tech support wouldn't be that big a deal if the reliability was solid, but on our dedicated platform that hasn't been the case at all. Even on price, after being a price leader for several years, their hosting and registrar prices have crept up gradually and are no longer as attractive.
Biggest Pro: Huge company, probably not going anywhere
Biggest Con: Huge company, could care less about you
Server is down since 7 hrs
I have 4 websites in this server
recently I struggles a lot and they are getting better like 200 hits a day.
all of sudden windows server is un reachable from remote desktop
CS are not able to tell and they made a ticket to windows admins
since its saturday and sunday i dont know when this is going to be up.
next year I wont renew this. rather I will have my own server in home with a static IP
Biggest Con: when Remote desktop is unreachable CS cannot do any thing
I've been with 1and1 having been badly advised to use them 3 years ago. After just 4 months I realised I needed another host and have since used Hostgator ever since, with no problems.
I don't even know where to begin as the amount of comlaints I have about them is endless.
I have never had a simple conversation with their staff, they have been rude and they have zero knowledge of there own products. There billing system is awful not to mention massively overpriced. As a customer that's been there for three years the prices they advertise now are no where near the huge amount I pay. I've tried to transfer the few domains I have with them and it was nearly impossible to get the information I need.
I've just finished a conversation with their customer service where they just hung up the phone on me. I have 8 domains left and I've now given up trying to transfer them, as have the company I instructed to transfer the domains to them. Even they said getting this done was impossible due to 1and1's inability to do as they say.
I can't stress enough how no one should even consider using them, the stress and headache involved is simply not worth it. I am cancelling one of my domains and the hosting it's on despite the site making me a steayy £100 a day. I'm prepared to sacrifice that income for the joy of having them out of my life. I simply can't go through the hassle of trying to do business with them anymore. I dread calling them and know my day will be ruined as I'm normally so angry afterwards, the level of stress simply isn't worth it. I'd do the same if that site made me £1000 a day.
For anyone considering it please for the sake of your sanity, dont even think about it.
This company doesn't just rate as the worst customer service but the worst company I've ever come across in my entire business life.
Don't even think about it. You will thank me for this.
Unquestinably the worst hosting company and company in general the world has seen. I'm simply amazed they have a single customer and amazed their business is actually here today. It certainly shouldn't be.
Biggest Pro: Nothing, literally, nothing. I have nothing good to say.
Biggest Con: Every aspect of there service
Worst ever experience
Wish I had done my homework before singing up with them. They sell you 4GB RAM , 2000GB bandwidth servers but limit the number of processes to 128 and 10 MB send buffers. So allt he RAM and bandwidth is really useless. Their service cancellation is horrible. They were asking for my password to cancel the service. What planet are they from? Real f..ing morons. Never ever will do business with them.
Instead I went with GoDaddy and I like them much better.
Biggest Pro: None
Biggest Con: Everything is a con. Wish they weren't part of my life. They are not worth to deal with.