1and1 reviews – Page 6
On average, 1and1 is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||186|
|# that Recommend||19
|% that Recommend||10%
|Overall RatingFootnote 2||22%
|Review QualityFootnote 2 Footnote *||100%
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WARNING WARNING WARNING WARNING
DO NOT USE 1AND1 FOR WEB HOSTING. My wife found bad reviews after the fact. My fault.
Bad service, lied to about domain, disrespectful behavior after pleading for another rep. due to behavior, hangs up (3 times), representatives (last one) yell at their customers, kept my money after requested cancellation while being told it work basically work out in my favor, misinformed of process 3 times to find later they were reselling my domain, get email of domain being available after it gets sold to someone else, kept my money.
Some people aren't smart enough to realize it takes one bad experience to reach thousands of people.
Fools and WebSite's
1&1, Do TV ads ever tell the truth? This site got off to a BAD start almost immeadiately, Nothing worked and we were forced to use their telephone line to request help. This first Guy was pleasent, offered help via another next day, HA HA
To shorten this I spent 1 1/2 hours on the line to Philadelphia [thier HQ] and was Emailed serially by TEN operatives NONE of whom made any progress, dident listen and we never got the site established.
On the 11 th Failure we Cancelled with them and informed our Bank,
1& 1 refused to Cancell unless we telephoned them and spoke to their Manager personaly, we did, another 25 mins call. It is now cancelled at LAST.
Pointles to say 1 & 1 are NOT worth a light. Dr. Rodger. UK.
Biggest Pro: There are NO Positives
Biggest Con: 100% Negative
The tech support is the worst
If there is any problem with your sites hosted on 1and1 they will close your account for 3, 4,5 days without letting to solve the problem . So your bussines is out for how many days they want .
Biggest Con: tech department
Beware of 1and 1... Reason why they have such bad reviews
I put of with 1 and 1 for years as I didnt want to redo my website by switching. I was lazy! I got the cheap $9.95 a month package that wasnt grandfathered in so was bumped up to $11.95... Which is billed every 3 months so unless you are good with keeping track of bills a $38 surprise will come your way every 3 months on different dates.
Tech support is hard to find and when you do they have no clue what they are talking about. they read off some trouble shoot sheet so it usually has nothing to do with your question.Even if you are luck to get someone who speaks English.. Its taken me weeks and longer to get one question answered from them. their email sucks too.. most days cant even log on at some point. site did stay up most of the time though. but that is the only good thing about 1and1.. Also watch out for hidden fees and accidentally clicking on something you might get billed for. So many times I got bills for some crazy stuff and was almost impossible to get these things off my bills. Sometimes take months for them to stop billing me for crap I didnt want.
Finally a few months ago I got tired of 1and 1.. and tried to cancel... OMG everyone is right. How do you cancel them. Ive already moved my site over to intuit but still keep getting billed. There is no way to log in 1and 1 now so how do I cancel them.. Cant get any people on the phone either. I think I have to close my bank account and cut up my card because I cant stop the 1and 1 bills from coming. They know I dont have a domain with them any more. SO how are they allowed to charge me?
So much for saving money with 1and1 thousands of dollars in false bills and now cant cancel and account I dont have any more. Isnt someone having a class action against 1and1.. there must be as I see nothing but complaints.
Well my ISP is awful so why should my web hosting be any different? Cheap, but very difficult to use, and I swear, changes do not propagate automatically, if at all. I have spent a very frustrating morning with my site trying to update it. PLUS, I mistakenly thought my registration fee was overdue. Plus, I could not login even though my login data was correct.
Biggest Pro: Better than nothing
Just Try and End Your Contract!
Cheap, NOT cheerful, rude unhelpful staff. Try and end your contract, no hope, so difficult to get in touch to do it. Premium phone line that costs YOU to end the contract. I was kept on hold several times until I hung up then cancelled my direct debit. They then handed me over to a debt collection agency, all for £4.99.
I had to pay £40 to get them off my back and save my good credit record. I have now issued a small claims court summons against them to get my money back.
Not a nice company. Keep Clear, pay a bit more and get a lot more.
DON'T USE 1AND1 FOR ANYTHING EVER!!!!!!!
1and1 hosting uses a "custom" cPanel. But I've been in computers since they were the size of a house, I had an original IBM PC, and I've been on the Internet since before Al Gore even invented it. So the standard cPanel that all of my websites uses (and always have) is a familiar, trusted friend that I know well and can make do whatever I need.
I had signed up for a universal account with 1and1 so I could have the many sites for my startup with the same host. You must have an "umbrella" account (not to be confused with WHM) and then all your domains are subordinate to that.
But their "custom" cPanel is ridiculous and I had a real problem with getting to the cPanel for each of the individual domains. So I submitted a couple of tickets, then sent a couple of emails, then tried to call but got disconnected. My question was always the same specific question about the individual cPanel access and the canned response was always a link to the umbrella, customized cPanel.
At that point, I just decided to cancel because I don't need the aggravation and there was a 90-day cancellation clause that would get me out of it. But I'm having as much trouble getting it cancelled as with my simple support question. I managed to transfer my primary domain back out to my previous host and I've terminated the billing agreement with PayPal... so they can't get another dime.
But what they're dragging their feet on is that my account came with three free domain names, of which I used two. And even though I'm willing to pay the registration fees, they are having no end of trouble getting it arranged. Ho-Hum.
That's my story to date. Hope this helps.
NEver sign a contract with them!!!
It is a hassle cancelling an account. I tried cancel.1and1.com, was able to login and it tells me I can't cancel because I am not the owner!!!
And now, 1and1 is harassing me on bills!!!
Save yourself from any harassment!!!
Go somewhere else!!!
Biggest Con: Full of crap!
Dedicated Server Nightmares
We have had 2 dedicated servers with 1and1 for over 3 years. For the past 18 months one of our dedicated servers crashes and reboots almost everyday. I have complained several times but they come to no conclusion and will not take action. But the BIGGER ISSUE is that we had one of our servers go down Thursday morning for reasons unknown and their tech team have not resolved the issue yet (its Saturday) and they said their team is in Germany so they only look at it on that time zone and they don't work on the weekends so my server is still down and will be continue to be down until Monday and they can look at it again. The customer support team does not communicate with me when they are working on it and what the status is. I have had to call in every 2 hours to get an update of whats going on and then they just say "I see the ticket is still open" and can't say anymore because they don't actually talk to their tech team in Germany. My customers are furious and 1and1 doesn't care, they are taking the weekend and evenings off... I would NOT recommend this hosting company to anyone else! Unfortunately this is not the first time an event like this has happened, at this point I'm retarded for staying with them, it's just a bear to move dedicated servers.
Biggest Con: Customer Support in Germany Timezone
1AND1 customer service/management is non existent.
No DNS service for over 3 weeks. 1and1 web hosting initially overcharged me when I moved my business to them, it took over two weeks to get a refund. I should not have done that, now they are making me pay. They refuse to put my domain name into my account where I can set the name servers, I have no web site for almost 4 weeks now. I tried to move it to godaddy but cannot because of the ICANN 60 day waiting period. Repeated phone calls, escalation procedures, reference numbers, emails with absolutely no action by 1and1. I am very sorry to have ever tried to do business with them, wish I would have seen the 25% rating they had.
Biggest Con: non responsive customer service, no management.