1and1 reviews – Page 4
On average, 1and1 is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||189|
|# that Recommend||22
|% that Recommend||12%
|Overall RatingFootnote 2||23.2%
|Review QualityFootnote 2 Footnote *||100%
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Very Poor Customer Service
To put it in a nutshell, 1and1 support team were slack, lazy, incompetent, impersonal and just continued to send the same robotic responses every time. I would have to ask them the same question 3 times before they actually answered it, if they answered it at all. I was very disappointed and would highly encourage you to stay away from this company. For those of you who haven't had any problems with them, it's just a matter of time. When you need help asap with a serious problem, watch out, you'll get caught! It took 3 years before I realized how much they 'suck'.
The WORST Customer Service EVER!
I deal with several hosting companies, but this one is one to forever stay away from.
I am trying to get some things done for my client and 1and1 is doing everything they can to stop progress. To the point, my client moved his hosting to GoDaddy and so far on those domains, things are going well. (I don't use GoDaddy myself, so I have limited knowledge).
A simple thing like forwarding the account and they can only do a 302 instead of a 301. Continually telling me they will send me the instructions on how to do so. I kept telling them I already know how, but the way they have their servers configured, I can not. (several domain TLDs all pointing to the same directory. You update one domain, you update them all). Eventually I had to do the redirect in the page header instead of the HTACCESS fiel, which is more reliable, and best practice.
On my clients other domain, it is one of those template deals so I cannot change the page headers. They also said, I will send you directions on how to do so. I told them several times, that site does not have FTP access. They said correct, it cannot due to the type of account. I said change the type. They said it will delete all the data. I said HELLO! I am 301ing the site to another, I don't need the data!
GoDaddy had this done for my client (on his third domain) in 10 minutes. It has been two days and I am still fighting over email.
DO NOT USE THIS HOSTING COMPANY!
WORST CUSTOMER SERVICE EVER. DON'T EVEN GIVE IT A TRY.
This is the worst company i have ever had to deal with. This morning, i have been talking to three of their customer service members. they all hang up on me. I think that no matter how angry a customer can be, no customer service should hang up on them. It's about service. I have been wrongly charged and i when i called to complain, they fired back on me telling me i have no right to be angry. No one ever apologized but instead try to justify their wrong doing.
They have a trick which is when you try their service online and you happen to cancel it online, they will not cancel it. Instead they will send you an email confirmation which is not one. Because they want you to call them and they will make you wait on the line so long that you will give up and maybe try again.
But when you give a try first place, they don't ask you to call. So why then do you have to call when you want to cancel?
TO EVERYBODY DON'T USE 1AND1. THEY DON'T CARE ABOUT YOU. THEY ONLY CARE FOR YOUR MONEY. PLEASE SHARE. AND THE FIGHT JUST BEGIN RIGHT NOW.
Biggest Pro: f-
1and1 have been excellent for me
No, I am not in their pay, and no I have no connection with 1and1 except for being a customer - I just want to add my anecdotal high praise to balance the other reviews on here.
I have been with 1and1 for 9 years, and in that time, and especially for the last 4 years or so I have found their servers reliable (I have both dedicated and hosted servers), their email system excellent (in that it just works and I don't have to think about it), and their customer service is terrific. The people I speak to - and I have no problem speaking to anyone - are knowledgable, helpful and patient.
Recently I upgraded the hosted servers, and it happened within moments, no fuss or bother. And there help with the dedicated servers has been great well beyond the call of duty.
I have tried other suppliers that on the surface look more attractive, but once in are pretty ordinary. 1and1 get the basics right. For example, the hosted servers are fully backed up to another site - another company I tried, one of the few that did a back up, only backed up if you used less than 2GB - and that was on an 'unlimited' account. Oh and only no Sundays.. And it's proving hard to get out of it.
I switch 1and1 services all the time for different project, and cancelling servers is simple, no hassle.
On my experience, I cannot recommend 1and1 more highly. Really!
Biggest Pro: technical support, reliability
Biggest Con: the control panel is 'different' but all the functionality is there.
Horrible, sneaky billing pracitces - make it stop
I made the mistake of registering a domain name with 1&1, though I never put up a site. I've been attempting to cancel my account FOR TWO YEARS. It appears to be canceled, then it mysteriously continues to be billed. Dozens of emails and calls have not helped. They continue to bill me for something I don't use and don't want. This is the worst case of unethical billing I've seen in quite a while. Buyer beware.
Biggest Con: Horrible, unethical billing practices
I hosted 2 sites with them YEARS ago. I was charged last year when I didn't want to be. I remember contacting customer service and having a horrible experience with them. I *thought* I had the issue resolved. Now just recently they charged me again and it looks as if I'm gonna have to raise hell with them once again. Do not mess with this company. If you are charged which you will be even if you cancel billing, NO refunds in any way, and they keep your money even if the sites you had hosted with them aren't up. Just look on their BBB page. 794 complaints closed within the last 3 years. Absolutely atrocious. We need to band together and file a mass class action on these people and get them closed down. We may only be charged $10 or so but with the amount of people getting ripped by this "company" adds up to large money.
Horrible Customer Service
I've been with this company a long time. Had trouble with customer service before--now my site is down --has been for 2 days. Can not get any answers from them or response. Tech support is outsourced and horrible
How do I get out of this?
The building templates are dull. There was no template for musicians. You need to know how to set up a player on another site and somehow connect the player to that. But you don't know this when you look at their samples. They seem to have "music" templates. As a novice, I ended up paying for three separate sites, when I should have just been able to pay for separate domains. I have been spending $100 every three months for three websites, only one of which I was ever able to build up somewhat, only after hours and hours of trying to get tech support. Than they can't help you and they need to "research it. You can never get through to the billing department. It seemed that no matter what I wanted to work on, there was something that didn't work, so that i had to spend hours and hours on tech support, often without solving anything, and having to call back.*
I went to this website because I work with a video and music company. When I asked the owner who he used, he told me 1 and 1. I figured that would be the ticket, since I wanted website for these businesses. I later learned he only used them for the domain name!
I'm so disgusted, but I don't want to lose everything that i built up. Help!
*ie; I tried to arrange information in a row and cell type of table. None of the adjustments worked, and after spending several hours, I just kind of fudge something that looked close to what I wanted. it took a while to get "published." It looked okay. The next weekend, I went back, and things were all over the place. Again, hours on tech support.
Biggest Con: Horrible support, obscure non-working settings, no way to get out of it.
1 and 1 - worst ever
My true regret is that I can not give them a negative rating here.
They offer absolutly no tech support at all - just a call center in the Philippines that has no ability to actually offer any support. They will pass along your requests, but seem unable to actually do that.
There was a small folder on my server that was "stuck" it could not be deleted - after many hours on hold with tech support they sent the issue to an "admin" who the following day just wiped out all of my everything...I have to say I was stunned. I was in the middle of uploading and got an error I pulled up my ftp and the entire directory was gone - I must have hit refresh 50 times, then got the email - we deleted your directory if you have any further questions don't hesitate to contact us.
Well then the fun really began - there is no one to contact - they do not reply to emails - they do not call you back - they can not recover it....
Billing and such are also a nightmare - but I have typed enough - just stay far far far away from these guys.
Rubbish Support that go on Holiday
They state 24x7 support this is a complete lie they are on holiday today Martin Luther King day means these morons shut are server down for upgrade and then went on holiday.
It has been down for 2 days they are complete idiots who say I cant do anything until the server support come back from holiday.
I will be leaving asap
Biggest Pro: None
Biggest Con: Support Suck