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On average, 1and1 is not recommended by users on our web site.

This statement was automatically generated by analyzing the reviews and ratings about the company.

See the metrics that we looked at
Page RelevancyFootnote 1 Very High
# of Reviews 186
# that Recommend 19
Very Low
% that Recommend 10%
Very Low
Overall RatingFootnote 2 22%
Very Low
Review QualityFootnote 2 Footnote * 100%
Very High

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1and1 Internet has an internal security leak

Don't use this host as they have someone on the inside or someone with direct access to customer accounts whereas e-mail addresses customers create in their control panels are being leaked to spammers.

I created 20 e-mail addresses and 3 days later, 4 of them all of different domains were spammed at the same time by the same entity. None of these e-mail addresses are published and have never had spam. 2 of the 4 were created brand new.

I complained to several departments, and a guy named Michael in the Fraud department took my call and couldn't care less anything I had to say. This may be the rudest person I have ever talked to regarding a tip to them to investigate a possible major problem.

STAY AWAY FROM 1and1

1and1

I can't believe that I have been fighting with them for 5 days to pay my bill as I had a change in my email. By the time they sent me the link so I could pay my bill they sent it to collections. Since then I have tried to transfer my nomain and it has been an absolute nightmare. Do not use these people as they have no idea what they are doing. I am still awaiting my transfer code. They told me my emails/website would be up and running by Saturday it is now Monday and I am no closer to getting this issue resolved. I have litterally spoken with over a dozen people there and each one has a different answer.

Be wary of 1and1.com (and their hosted Exchange services)

I had previously used 4smartphone.net for my hosted Exchange service, but unfortunately after dealing with numerous issues and problems from that provider, I was forced to switch elsewhere. I did some further research before making the switch (although the switch had to occur pretty quickly due to circumstances beyond my control – i.e. 4smartphone.net completely crashing and therefore removing my ability to send/receive email or access my mailbox data), and finally settled on 1&1 (1and1.com) for my new hosted Exchange provider. One of the reasons I chose them was because I figured they were a much larger, more established company, so not only would I hopefully get better service and support, but the chances of a repeat of what happened with 4smartphone occurring again were slim. While I was right that an exact repeat didn’t occur, I was wrong to think I would get better service and support from them!

Almost immediately after signing up for their service, I encountered what would be the first of many problems with their service. After moving all my mailbox data over to 1&1, I changed my phone (at the time a Windows Mobile device) to sync with 1&1. Right away, my phone requested that I accept some security policies that were required by 1&1’s Exchange servers. Figuring that it wouldn’t really impact me (since I already was using a passcode/PIN to secure my device), I went ahead and accepted them. Immediately after doing that, my phone pretty much died (couldn’t connect to anything via Bluetooth without a reset, couldn’t receive incoming calls, no reminders appeared any longer, and more), ultimately requiring that I rebuild it from scratch. After talking to Palm level 3 technical support (yes, my phone was a Palm Treo), we all came to the conclusion that somehow the enforcement of 1&1’s security policies on my device had caused the issue (especially since all of the issues began occurring right after I accepted 1&1’s security policies and I hadn’t made any other changes to my device). I attempted to contact 1&1 customer/technical support for assistance, but all I got was the run-around and rude responses (one even culminating in them hanging up the phone on me). At one point, I was told that the security policy could be disabled for me, but in my numerous attempts to follow up on that and get them to do so, they kept refusing. Unfortunately, given that this occurred so long ago, I can’t quite remember what the ultimate resolution of this issue was, although I suspect they finally did disable the security policies for me (which, according to Microsoft, was a very simple procedure they could do that would only impact my account and wouldn’t cause any security vulnerabilities to 1&1) since I remained a customer of theirs for a while longer.

Not soon after the above problem, further issues arose. Some of these included:
- Lack of response to further questions I had for them (which only reinforced what I had learned from the above issue – that they had very poor customer and technical support)
- Connectivity issues between my locally installed copy of Outlook and their Exchange servers
o Almost every morning when I woke up and went to look at my computer, pop-up balloons from the Outlook icon in the system tray indicated that the connection had failed several times throughout the night
o At random, sporadic times, my connection between Outlook and their Exchange servers would just fail for periods of time, thus causing me to have to work offline in Outlook and not have access to my most current information (or be able to receive or send email)
- Access issues with Outlook Web Access (OWA) and Outlook Mobile Access (OMA):
o At times I would be able to browse to the login screens, but would be unable to log in – the system would reject my credentials or provide me with error messages
o Other times, the login pages themselves would not load
o At one point, there was an outage that lasted for a significant period of time and which they finally informed me of, but during the other instances there was no real support response or resolution
o They also kept trying to redirect me to use other login pages, and not only was this annoying, but it didn’t usually help fix the problems.

What finally was the “straw that broke the camel’s back” was a synchronization issue that occurred in mid-2008. Somehow, my mobile device began to attempt to synchronize with 1&1’s Exchange servers every minute despite it being set to only attempt a sync when new mail items arrived (or I imagine when I made changes to items on my mobile device that then had to be sync’ed back to the Exchange server). Obviously, this was a real problem because it was rapidly draining my battery. Despite requesting assistance from 1&1 yet again, I got nowhere with them, and ultimately had to once more hard reset my phone and rebuild it from scratch. At that point, however, I decided that I’d had enough of 1&1 and begin looking elsewhere for a company to use as a hosted Exchange provider.

Even after I’d left their company and was in the process of cancelling my account, 1&1 couldn’t seem to resist one last parting shot at me. I wanted to make sure that after I cancelled my account, 1&1 would delete all of my data that they had previously stored and not retain it for any reason (obviously there was plenty of confidential information stored within my Exchange mailbox). Despite repeated and pointed emails to 1&1 customer support where I very specifically asked and insisted that they delete my data, they continually responded with vague information about my account being in the cancellation phase and never once gave me any sort of reassuring response that my data would be safely deleted and not retained.

Overall, while using this company wasn’t quite as bad as my previous experience with 4smartphone.net, it was still pretty horrible, causing me numerous times where I couldn’t access my data, as well as 2 separate instances where I had to waste time rebuilding my smart phone because of issues on their end.

P.S. In the interest of full disclosure (which I’m always in favor of), the above situations occurred while I was a customer of 1&1 from early 2007 to mid-2008. I know this is a long time ago, and it’s very possible that 1&1 now operates differently and/or has corrected the issues I experienced, but the fact remains that I did experience all of the above problems and I wanted to warn other potential customers out there to be wary when dealing with 1&1.

Biggest Pro: none
Biggest Con: lack of service and support

The worst example of customer service

I have been with 1and1 for some years now, running MySQL/PHP configured websites.

Lets get to the good points: Uptime appears good, control panel is easy to use and the packages are priced in my opinion as average.

If you wish to host a small website for your local community with few feature 1and1 will suffice.

Outside of this I would not recommend at all.

Technical support is next to pointless – and the word technical I would use with some trepidation. Whilst the response times are quite good the content of reply on 90% of occasions is laughable. ALL TOO OFTEN THEY DO NOT ANSWER YOUR QUESTION. Too often I have had to reiterate quite bluntly the question. Frustration is an understatement. I still have unresolved issues..............

Billing.

1and1 allow direct debit and use of credit/debit cards. Having several accounts all with a single payment method and with exactly the same details 1and1 are unable to take payments regularly. I had contacted 1and1 on the phone. They accepted no responsibility, denied that their is any issues with their payment system. I offered bank statements as proof of existing funds. I offered card details there and then, yet they could not take payment. I suggested I sent a cheque. They don’t take cheques.

I also offered to visit the H/O in Slough(UK) to talk to an individual and vent my issues. NO RESPONSE. ISSUES NOTESCELATED. NO APOLOGIES.

Forget escalation of an issue. YOU WILL GET NOWHERE AS 1AND1 ARE NOT INTERESTED.............THEY MAKE TOO MUCH MONEY TO BE CONCERNED ABOUT ADMITTING TO THEIR FAILURES.

WHEN I SUGGEST I WOULD BE MOVING HOST..........THEY SIMPLY DID NOT GIVE A SH*T.

UTTERLY ARRAGONT, and yes I am looking to move hence I found this review site!

Biggest Pro: Uptime appears good overall
Biggest Con: Inane of any customer service, poor billing, poor tech support, arragont and non cunsumer focussed

Worst possible for business

Our Church has been hosted by 1and1 for almost 4 years. After we got the email accounts set up, we find that many (most?) email coming from 1and1 owned domains such as ours is blocked. After much investigation over more than two years, I finally got someone at 1and1 to admit that they are unable (or unwilling) to install industry standard/approved email anti-spammer software on their mail servers. This results in email coming from us being blacklisted by any number of spam blacklisting sites. Thus our email communications are totally unreliable. 1and1 claims that it is because their mail servers are in Germany and it is against German Federal Law to install these anti-spammer processes.
1and1 is probably OK (I have no problem with their web hosting) for an individual, but, with unreliable email, I would NOT recommend them for even the smallest business (we have their 'business' package and, for email, it is mostly useless).
I'm looking for a U.S. based web hosting service with reliable email as part of the package.

Biggest Pro: Relatively inexpensive for what you get
Biggest Con: E-mail services are ALWAYS being blocked from their servers due to no anti-spam measures.

Scammed big times

Trust me, stay away from 1&1,

a couple months ago, I bought a domain, that's all I wanted at the time. Then, I was called and offered to try web hosting for free. I decided to try and keep it if I was satisfied. They also told me they'd contact me back to confirm my plan.

Before hanging up, the guy told me the plan I'd have on trial was the following:

20$ a month, billed every three months.

So far it's all good, right, not to expensive but, this week, I got my first invoice.

60$ which is 20$ a month and not 6.66$ just like they told me in the first place.
Now, when I tried to cancel, they informed me about the contract (I was never informed ever about it)
If I cancel, I'll still get billed.

Trying to file a complaint about it doesn't help either, you'll just get canned response, STAY AWAY FROM THEM"

Biggest Con: Scammed me for 160$

1and1 sucks ***

1and1's technical support is totally useless. I have several wordpress sites on their systems and 1 site will work properly while another doesn't. All I get from them is the same ******** about "we don't support wordpress directly, please use google to answer your problems". Ok, so I google away and I suggest to technical support the solutions I have read and then they won't implement or even try it. We had a perfectly working website 2 days ago, and now we can't post new posts, add new users and no one can make purchases off the site. Why? because it seems the database for the site is locked, full or can't be written to. We didn't do anything on our end, no new plug-ins, no updates during that time which would cause the site to stop working.
Our site that is broken does about 10,000 dollars in sales some months, so now with this problem 1and1 is costing me money and pissing off my customers let alone me and the other operators of the site who make money off of it as well. What a load of **** company 1and1 is.

avoid 1 and 1 , dodgy , scam , fraud , con

read the web , thousands of ripped off domain holders out there and im another one , same story , charged for a so called free trial of website builder plus even after cancelling within 30 days , then cancelled domain and hosting weeks ago and just got bill for another year , why are this company still trading ? hate the fact that this kind of legal theft is apparently ok , never read a good review about this lot that didnt seem to come from an employee , ive used them and will never again , just wonder how much i will be conned out of before i can sleep in peace , bit worried about being billed for the rest of my life after reading others comments , but will get legal advice and have contacted trading standards and trying to use the web to let people know not to use this company

Biggest Pro: nothing
Biggest Con: everything

1 & 1 = less than ZERO

Instead of telling explaining how HORRENDOUS this service is, I'll just share the letter I sent them moments ago:

I have been a customer for a couple of years, and everything was fine until the last few weeks. For some reason that no one has taken the time to TRY to figure out, PayPal was not approving my payments to 1&1. I received a notice about it, called 1&1 billing, and had to speak with someone who had a pretty nasty attitude telling me I had to change my payment settings. Well, that would have been nice to do had I not been locked out of my account. I was given access, entered another account for you to make charges, and once again, I get the notices in the mail and email that the payment was denied by my bank, that this was a 2nd notice before I'm contacted by a collections agency. I called 1&1 again, and again was told this is something I need to solve with my bank. I called my bank (Wells Fargo) and explained the situation. They told me that they saw the charge against my account, which they were ready to approve but couldn't because YOUR system did not provide a dollar amount for the charge. I called 1&1 AGAIN and told you what the bank said, and again I was told I need to change my payment settings. At that point, all I wanted to do is get this over with, pay you the 40 dollars and put an end to it, but you would not accept a check in the mail, only paypal and credit cards. I changed my payment settings to another card AGAIN (and again had to have someone let me into the account I was locked out of), and one more time - received notice that my payment was denied. There are 3 things I know for a fact: 1) I have well over 40 dollars in my accounts, and my bank has attested to that 2) Up until this issue started, there has NEVER been any problem with me not paying my bill - I am a good customer, 3) I investigated every possible reason for this ON MY OWN - this is something that you, as a business, should be doing as well. At one point I was transferred to a very nice customer service person named Andrew. He traded a few emails with me, but even that relationship never continued through to a resolution. Finally yesterday, I called AGAIN (and by the way, your hold times on the phone are unacceptable), couldn't get Andrew on the phone, so the person who I did speak to in customer service told me I had to talk to a billing supervisor - so basically I was being sent back to the inept department that treated me so rudely from the beginning. I was transferred to billing, spoke to a woman there, told her I needed to talk to a supervisor. She put me on hold for a bit, then comes back and tells me the supervisor is too busy to talk to me, and that my only other option is to go to my bank and wire the funds to you.

This has been beyond irritating, and probably some of the worst customer service I've ever experienced. The fact that it was verified, by my bank, that your systems screwed up, and you couldn't be bothered to check into it is pathetic. You're a freaking technology company - check your damn payment system before making customers jump through hoops and sending threats of collection agencies coming after them. Then to make me have to go make a special trip to the bank to send you FORTY DOLLARS? And pay extra fees for processing? I have no words. I emailed Andrew yesterday and told him about all this, and he hasn't responded either. I'm not going to rush out the door to wire your money. I'll get to it in a few days. In the meantime, cancel my account, I want nothing more to do with 1&1, and you can be sure I'll be sharing this experience with many others who may be considering hosting their site with you.

Biggest Pro: Can't think of a single thing

1and1 made changes giving users no way to get to their site

1and1 made changesto remove Front Page extensions that they insisted were due to Microsoft's changes and they very well may be but it is now very difficult or impossible to get to my folders adn files.

I called them and they said to do it all by FTP but I cannot find the files or folders on my site.

Their technical people don't know anything.

Biggest Con: You cannot get ANY help from them

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