1and1 reviews – Page 2
On average, 1and1 is not recommended by users on our web site.
This statement was automatically generated by analyzing the reviews and ratings about the company.
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|Page RelevancyFootnote 1||Very High|
|# of Reviews||189|
|# that Recommend||22
|% that Recommend||12%
|Overall RatingFootnote 2||23.2%
|Review QualityFootnote 2 Footnote *||100%
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One of the worst experiences in my life! Never use them ever!
1and1 has repeatedly "accidentally" charged me for domain name renewal costs in the past. This time, when two of my domain names were coming due for renewal, I made sure that the auto-renewal feature was turned OFF. Mysteriously, within a week or so before the expiration date, the auto-renew feature was turned back on.
I initiated a support ticket to their Customer Service group and made it clear that the domain names were NOT to be renewed, and that the auto-renewal feature should not "accidentally" happen again. After back and forth discussions, with proof shown (screenshots, prior emails, etc), I was assured that the domain names would not be renewed.
Two days after expiration, one of the domain names was renewed, and an invoice generated, along with a charge to my credit card. I notified 1and1 of the error and gave them 24 hours to resolve it, but they didn't even bother to reply. I have kept copies of all email traffic between the company and I, as well as screenshots of their control panel where I turned off the auto-renewal (multiple times!).
I have filed a complaint with the Better Business Bureau's local office in Washington, DC, and the complaint has been accepted and sent to 1and1. I have also sent copies of my problem to their support group, their sales group and their Press and Public Relations contacts. No answer, and no satisfaction.
I am now in the process of painfully paying to transfer away ALL of my domains (even the ones I don't want to renew) so that 1and1 cannot fraudulently charge me for more renewals that "somehow" just "mysteriously" turned on. Their actions border on criminal; to purposefully charge me for services that I explicitly denied and told them not to renew, is criminal in my book.
A simple google search for "1and1 complaints" will show that 1and1 has done this same bait-and-switch process many times, to many customers. I wish I had done that kind of search before I registered my domain names with them. If I had, I would have run away very fast and very far. Clearly, this is an evil company, with a history of unethical business practices and absolutely no remorse or interest in resolving customer complaints. DO NOT DO BUSINESS WITH 1AND1.COM.
Biggest Con: Fraudulent business practices, bordering on criminal activity
Charge on my credit card without authorization
I called 1and1 and talked to someone about looking at their website templates. I did not want to put in my credit card info. But after talking to a rep and being told that "don't worry, we won't charge anything to you without authorization" I put in my credit card info, looked around on the site -- did not sign up, purchase, build a site, or any in way use their service. They not only charge the credit card that I used, they kept charging on it month after month, says I have a contract. We've asked for a copy of this contract and have not received it and now they've turned us for collection.
Do not use this service and do not give them your credit card info under any circumstances. They are a ripoff!
This site made me put in a website address to be able to post this review but I never used any services from 1and1 -- they have just charged my credit card without authorization.
Biggest Pro: They have good ads to suck you into their service.
Biggest Con: They are a rip off and they lied.
Corrupt Criminal Practices STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!
This company is corrupt and should be sued. They do not allow you to cancel or downgrade your service. Meaning, if you call to do so...you will be on hold forever. They will also continue charging you if you cancel your service or over charge you if you downgrade your service.
I lost years worth of e-mails and business due to their service being down.
Very few of their customer service agents speak clear english.. I believe they are in Asia somewhere.
This company SUCKS.
Biggest Pro: None
Biggest Con: unprofessional and corrupt
1and1 Internet has an internal security leak
Don't use this host as they have someone on the inside or someone with direct access to customer accounts whereas e-mail addresses customers create in their control panels are being leaked to spammers.
I created 20 e-mail addresses and 3 days later, 4 of them all of different domains were spammed at the same time by the same entity. None of these e-mail addresses are published and have never had spam. 2 of the 4 were created brand new.
I complained to several departments, and a guy named Michael in the Fraud department took my call and couldn't care less anything I had to say. This may be the rudest person I have ever talked to regarding a tip to them to investigate a possible major problem.
STAY AWAY FROM 1and1
I can't believe that I have been fighting with them for 5 days to pay my bill as I had a change in my email. By the time they sent me the link so I could pay my bill they sent it to collections. Since then I have tried to transfer my nomain and it has been an absolute nightmare. Do not use these people as they have no idea what they are doing. I am still awaiting my transfer code. They told me my emails/website would be up and running by Saturday it is now Monday and I am no closer to getting this issue resolved. I have litterally spoken with over a dozen people there and each one has a different answer.
Be wary of 1and1.com (and their hosted Exchange services)
I had previously used 4smartphone.net for my hosted Exchange service, but unfortunately after dealing with numerous issues and problems from that provider, I was forced to switch elsewhere. I did some further research before making the switch (although the switch had to occur pretty quickly due to circumstances beyond my control – i.e. 4smartphone.net completely crashing and therefore removing my ability to send/receive email or access my mailbox data), and finally settled on 1&1 (1and1.com) for my new hosted Exchange provider. One of the reasons I chose them was because I figured they were a much larger, more established company, so not only would I hopefully get better service and support, but the chances of a repeat of what happened with 4smartphone occurring again were slim. While I was right that an exact repeat didn’t occur, I was wrong to think I would get better service and support from them!
Almost immediately after signing up for their service, I encountered what would be the first of many problems with their service. After moving all my mailbox data over to 1&1, I changed my phone (at the time a Windows Mobile device) to sync with 1&1. Right away, my phone requested that I accept some security policies that were required by 1&1’s Exchange servers. Figuring that it wouldn’t really impact me (since I already was using a passcode/PIN to secure my device), I went ahead and accepted them. Immediately after doing that, my phone pretty much died (couldn’t connect to anything via Bluetooth without a reset, couldn’t receive incoming calls, no reminders appeared any longer, and more), ultimately requiring that I rebuild it from scratch. After talking to Palm level 3 technical support (yes, my phone was a Palm Treo), we all came to the conclusion that somehow the enforcement of 1&1’s security policies on my device had caused the issue (especially since all of the issues began occurring right after I accepted 1&1’s security policies and I hadn’t made any other changes to my device). I attempted to contact 1&1 customer/technical support for assistance, but all I got was the run-around and rude responses (one even culminating in them hanging up the phone on me). At one point, I was told that the security policy could be disabled for me, but in my numerous attempts to follow up on that and get them to do so, they kept refusing. Unfortunately, given that this occurred so long ago, I can’t quite remember what the ultimate resolution of this issue was, although I suspect they finally did disable the security policies for me (which, according to Microsoft, was a very simple procedure they could do that would only impact my account and wouldn’t cause any security vulnerabilities to 1&1) since I remained a customer of theirs for a while longer.
Not soon after the above problem, further issues arose. Some of these included:
- Lack of response to further questions I had for them (which only reinforced what I had learned from the above issue – that they had very poor customer and technical support)
- Connectivity issues between my locally installed copy of Outlook and their Exchange servers
o Almost every morning when I woke up and went to look at my computer, pop-up balloons from the Outlook icon in the system tray indicated that the connection had failed several times throughout the night
o At random, sporadic times, my connection between Outlook and their Exchange servers would just fail for periods of time, thus causing me to have to work offline in Outlook and not have access to my most current information (or be able to receive or send email)
- Access issues with Outlook Web Access (OWA) and Outlook Mobile Access (OMA):
o At times I would be able to browse to the login screens, but would be unable to log in – the system would reject my credentials or provide me with error messages
o Other times, the login pages themselves would not load
o At one point, there was an outage that lasted for a significant period of time and which they finally informed me of, but during the other instances there was no real support response or resolution
o They also kept trying to redirect me to use other login pages, and not only was this annoying, but it didn’t usually help fix the problems.
What finally was the “straw that broke the camel’s back” was a synchronization issue that occurred in mid-2008. Somehow, my mobile device began to attempt to synchronize with 1&1’s Exchange servers every minute despite it being set to only attempt a sync when new mail items arrived (or I imagine when I made changes to items on my mobile device that then had to be sync’ed back to the Exchange server). Obviously, this was a real problem because it was rapidly draining my battery. Despite requesting assistance from 1&1 yet again, I got nowhere with them, and ultimately had to once more hard reset my phone and rebuild it from scratch. At that point, however, I decided that I’d had enough of 1&1 and begin looking elsewhere for a company to use as a hosted Exchange provider.
Even after I’d left their company and was in the process of cancelling my account, 1&1 couldn’t seem to resist one last parting shot at me. I wanted to make sure that after I cancelled my account, 1&1 would delete all of my data that they had previously stored and not retain it for any reason (obviously there was plenty of confidential information stored within my Exchange mailbox). Despite repeated and pointed emails to 1&1 customer support where I very specifically asked and insisted that they delete my data, they continually responded with vague information about my account being in the cancellation phase and never once gave me any sort of reassuring response that my data would be safely deleted and not retained.
Overall, while using this company wasn’t quite as bad as my previous experience with 4smartphone.net, it was still pretty horrible, causing me numerous times where I couldn’t access my data, as well as 2 separate instances where I had to waste time rebuilding my smart phone because of issues on their end.
P.S. In the interest of full disclosure (which I’m always in favor of), the above situations occurred while I was a customer of 1&1 from early 2007 to mid-2008. I know this is a long time ago, and it’s very possible that 1&1 now operates differently and/or has corrected the issues I experienced, but the fact remains that I did experience all of the above problems and I wanted to warn other potential customers out there to be wary when dealing with 1&1.
Biggest Pro: none
Biggest Con: lack of service and support
The worst example of customer service
I have been with 1and1 for some years now, running MySQL/PHP configured websites.
Lets get to the good points: Uptime appears good, control panel is easy to use and the packages are priced in my opinion as average.
If you wish to host a small website for your local community with few feature 1and1 will suffice.
Outside of this I would not recommend at all.
Technical support is next to pointless – and the word technical I would use with some trepidation. Whilst the response times are quite good the content of reply on 90% of occasions is laughable. ALL TOO OFTEN THEY DO NOT ANSWER YOUR QUESTION. Too often I have had to reiterate quite bluntly the question. Frustration is an understatement. I still have unresolved issues..............
1and1 allow direct debit and use of credit/debit cards. Having several accounts all with a single payment method and with exactly the same details 1and1 are unable to take payments regularly. I had contacted 1and1 on the phone. They accepted no responsibility, denied that their is any issues with their payment system. I offered bank statements as proof of existing funds. I offered card details there and then, yet they could not take payment. I suggested I sent a cheque. They don’t take cheques.
I also offered to visit the H/O in Slough(UK) to talk to an individual and vent my issues. NO RESPONSE. ISSUES NOTESCELATED. NO APOLOGIES.
Forget escalation of an issue. YOU WILL GET NOWHERE AS 1AND1 ARE NOT INTERESTED.............THEY MAKE TOO MUCH MONEY TO BE CONCERNED ABOUT ADMITTING TO THEIR FAILURES.
WHEN I SUGGEST I WOULD BE MOVING HOST..........THEY SIMPLY DID NOT GIVE A SH*T.
UTTERLY ARRAGONT, and yes I am looking to move hence I found this review site!
Biggest Pro: Uptime appears good overall
Biggest Con: Inane of any customer service, poor billing, poor tech support, arragont and non cunsumer focussed
Worst possible for business
Our Church has been hosted by 1and1 for almost 4 years. After we got the email accounts set up, we find that many (most?) email coming from 1and1 owned domains such as ours is blocked. After much investigation over more than two years, I finally got someone at 1and1 to admit that they are unable (or unwilling) to install industry standard/approved email anti-spammer software on their mail servers. This results in email coming from us being blacklisted by any number of spam blacklisting sites. Thus our email communications are totally unreliable. 1and1 claims that it is because their mail servers are in Germany and it is against German Federal Law to install these anti-spammer processes.
1and1 is probably OK (I have no problem with their web hosting) for an individual, but, with unreliable email, I would NOT recommend them for even the smallest business (we have their 'business' package and, for email, it is mostly useless).
I'm looking for a U.S. based web hosting service with reliable email as part of the package.
Biggest Pro: Relatively inexpensive for what you get
Biggest Con: E-mail services are ALWAYS being blocked from their servers due to no anti-spam measures.
Scammed big times
Trust me, stay away from 1&1,
a couple months ago, I bought a domain, that's all I wanted at the time. Then, I was called and offered to try web hosting for free. I decided to try and keep it if I was satisfied. They also told me they'd contact me back to confirm my plan.
Before hanging up, the guy told me the plan I'd have on trial was the following:
20$ a month, billed every three months.
So far it's all good, right, not to expensive but, this week, I got my first invoice.
60$ which is 20$ a month and not 6.66$ just like they told me in the first place.
Now, when I tried to cancel, they informed me about the contract (I was never informed ever about it)
If I cancel, I'll still get billed.
Trying to file a complaint about it doesn't help either, you'll just get canned response, STAY AWAY FROM THEM"
Biggest Con: Scammed me for 160$
1and1 sucks ***
1and1's technical support is totally useless. I have several wordpress sites on their systems and 1 site will work properly while another doesn't. All I get from them is the same ******** about "we don't support wordpress directly, please use google to answer your problems". Ok, so I google away and I suggest to technical support the solutions I have read and then they won't implement or even try it. We had a perfectly working website 2 days ago, and now we can't post new posts, add new users and no one can make purchases off the site. Why? because it seems the database for the site is locked, full or can't be written to. We didn't do anything on our end, no new plug-ins, no updates during that time which would cause the site to stop working.
Our site that is broken does about 10,000 dollars in sales some months, so now with this problem 1and1 is costing me money and pissing off my customers let alone me and the other operators of the site who make money off of it as well. What a load of **** company 1and1 is.